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Productboard vs Qualtrics XM Platform comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Productboard
Ranking in Product Management Software
3rd
Average Rating
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Qualtrics XM Platform
Ranking in Product Management Software
2nd
Average Rating
8.8
Reviews Sentiment
5.7
Number of Reviews
15
Ranking in other categories
Customer Experience Management (2nd), Social CRM (5th), Survey Software (1st), Customer Feedback Management (1st)
 

Mindshare comparison

As of May 2026, in the Product Management Software category, the mindshare of Productboard is 8.6%, down from 14.1% compared to the previous year. The mindshare of Qualtrics XM Platform is 9.7%, up from 7.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Product Management Software Mindshare Distribution
ProductMindshare (%)
Qualtrics XM Platform9.7%
Productboard8.6%
Other81.7%
Product Management Software
 

Featured Reviews

reviewer2816334 - PeerSpot reviewer
Software Development at a tech vendor with 51-200 employees
AI-driven planning has saved time and improved feedback management but needs deeper tool integrations
I would like to see more integrations with other products and tech products like Bitbucket. This would allow us to keep track of what is getting shipped every week and accordingly get answers from Productboard. It would be beneficial if plans could be auto-approved when something gets successful in Bitbucket, and a plan could be automatically set as completed with notifications. Productboard can be improved through integrations. Currently, we have product integrations and we could integrate it with Jira or Bitbucket so we have a full track of all activities going on. Productboard could then give better suggestions based on that information.
JishnuG Anand - PeerSpot reviewer
Senior Consultant at ALA Consulting Group
Comprehensive feedback programs have transformed how we analyze customer and employee experiences
The main capabilities of Qualtrics XM Platform are writing complex surveys, which we do not have in other survey software. It is intuitive and easy to learn for training others, and we can highly customize everything from surveys to emails, along with effective dashboarding featuring AI functionalities. Integrations with Qualtrics XM Platform are highly customizable, providing out-of-box solutions such as Salesforce and methods to get data from multiple systems through various integrations, including file or API calls, allowing for effective analysis once survey responses are collected.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Productboard has impacted our organization positively, saving a lot of people's time, generating some new ideas, and providing optimized planning."
"The solution allows the development of multiple surveys based on the lifecycle"
"Text iQ is a great feature."
"The solution is very simple to use."
"The solution has other extra features, like Stats iQ, Text iQ, and Predict iQ."
"With Qualtrics Customer XM, we can integrate data and run an algorithm, so if somebody has specific feedback early on, we can determine the possibility of that person leaving the company."
"Its comprehensive features and ease of use make it a valuable tool for efficient data management and analysis, contributing significantly to our organization's operations."
"Its flexibility allows for easy adjustments to subscriptions, which contributes to user satisfaction"
"We can integrate data and run an algorithm."
 

Cons

"Productboard is pretty stable, but sometimes we get some bugs around it that can be resolved."
"The dashboard is quite slow compared to other dashboards like Power BI and Tableau. The attractiveness of the dashboard also needs work."
"The building performance of Qualtrics XM Platform for back-end builders can be improved, as it has been a bit slow."
"The process of creating, updating, and importing participants needs to be more flexible"
"Certain limitations could be addressed in the product. For example, when implementing surveys for diverse product ranges or categories, the platform needs help to adjust questions based on user responses dynamically."
"It is not easy to implement."
"The solution's integration with Salesforce should be improved."
"I wish that the progress bar was more prominent."
"It is not easy to implement because it requires an implementation partner for about three to four months."
 

Pricing and Cost Advice

Information not available
"Some clients felt that this product was expensive when the sales team tried to sell it to them."
"Pricing depends upon the different kinds of use cases."
"The solution is fairly expensive, but it would be money well spent."
"We need to pay a yearly licensing fee for Qualtrics Customer XM, which is expensive."
"Delighted by Qualtrics is more expensive than the competitor solutions"
"The product is not cheap."
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Use our free recommendation engine to learn which Product Management Software solutions are best for your needs.
894,738 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
University
12%
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise2
Large Enterprise6
 

Questions from the Community

What needs improvement with Productboard?
I would like to see more integrations with other products and tech products like Bitbucket. This would allow us to keep track of what is getting shipped every week and accordingly get answers from ...
What is your primary use case for Productboard?
My main use case for Productboard is to understand the user impact of the features that are shipped in 73 Strings. Across a weekend, we received a lot of negative reviews from a customer regarding ...
What advice do you have for others considering Productboard?
I would definitely recommend Productboard to others because it is worth trying, and the features, especially the AI features that it has, are actually worth using. I gave this review a rating of 7 ...
What is your experience regarding pricing and costs for Delighted by Qualtrics?
Delighted by Qualtrics is more expensive than the competitor solutions. In my personal experience, even if I imagine that we have a partner running the solution on our behalf, internal resources wi...
What needs improvement with Delighted by Qualtrics?
The building performance of Qualtrics XM Platform for back-end builders can be improved, as it has been a bit slow. However, Qualtrics XM Platform has become faster at implementing community-reques...
What is your primary use case for Delighted by Qualtrics?
Our firm has partnered with Qualtrics XM Platform, delivering solutions to our clients. We use Qualtrics XM Platform for customer feedback collection, including relationship surveys and transaction...
 

Also Known As

No data available
Delighted by Qualtrics, Qualtrics Customer XM, Qualtrics Core XM,
 

Overview

 

Sample Customers

Information Not Available
Aetna, 1 800 Contacts, GE