Qscend Technologies QAlert vs SAP CRM comparison

Qscend Technologies and SAP are both solutions in the Local Government CRM category. Qscend Technologies is ranked #18, while SAP is ranked #2 with an average rating of 7.7. Qscend Technologies holds a 1.5% mindshare in LGC, compared to SAP’s 21.9% mindshare. Additionally, 84% of SAP users are willing to recommend the solution.

Qscend Technologies QAlert

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SAP CRM

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1,575 Comparison Views

84% willing to recommend

Qscend Technologies QAlert

SAP CRM

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Executive SummaryUpdated on Feb 8, 2026

Qscend Technologies QAlert and SAP CRM are competing in the customer relationship management category. SAP CRM appears to have the upper hand due to its extensive integration capabilities and advanced analytics, while Qscend Technologies QAlert offers competitive pricing and supportive customer service.

Features: Qscend Technologies QAlert offers intuitive incident management and tracking, streamlined workflow tailored for municipal services, and a user-friendly interface. SAP CRM provides comprehensive integration options, advanced analytic tools, and customizable features for scalability.

Ease of Deployment and Customer Service: Qscend Technologies QAlert is recognized for its easy deployment process and responsive customer service, making it ideal for quick implementations. SAP CRM requires more time and resources for deployment yet benefits from in-depth support options that ensure long-term adaptability.

Pricing and ROI: Qscend Technologies QAlert has a lower setup cost, beneficial for organizations focused on managing tight budgets while ensuring a good ROI through quick deployment. SAP CRM, with a higher initial cost, achieves substantial ROI by offering extensive functionality, ideal for companies prepared to invest for future advantages.

To learn more, read our detailed Local Government CRM Report (Updated: January 2026).

Buyer's Guide

Local Government CRM

January 2026

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Helped 881,733 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Qscend Technologies QAlert

Ranking in Local Government CRM

18th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP CRM

Ranking in Local Government CRM

2nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (3rd), Marketing Management (3rd)

Mindshare comparison

As of February 2026, in the Local Government CRM category, the mindshare of Qscend Technologies QAlert is 1.5%, up from 0.4% compared to the previous year. The mindshare of SAP CRM is 21.9%, down from 28.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Local Government CRM Market Share Distribution
Product	Market Share (%)
SAP CRM	21.9%
Qscend Technologies QAlert	1.5%
Other	76.6%

Local Government CRM

Featured Reviews

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Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

Customization and automation drive effective user training and insights sharing

Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, it is a very good CRM system. I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal. We are getting very good support from the incident team and the in-house support team who are responsible for customization. Some customer centers have moved to Salesforce, but I don't have any experience with Salesforce to make a comparison.

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

13%

University

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	5
Large Enterprise	27

Questions from the Community

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What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

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What is your experience regarding pricing and costs for SAP CRM?

SAP CRM is not suitable for small companies because of the cost. It is suitable for medium and large enterprise companies.

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What needs improvement with SAP CRM?

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Comparisons

No data available

Microsoft Dynamics CRM vs SAP CRM

Compared 41% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 12% of the time

Oracle CRM vs SAP CRM

Compared 5% of the time

Zoho CRM vs SAP CRM

Compared 5% of the time

Siebel CRM vs SAP CRM

Compared 4% of the time

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Product Reports

Buyer's Guide

Local Government CRM

January 2026

Download Qscend Technologies QAlert product report

Buyer's Guide

SAP CRM

January 2026

Download SAP CRM product report

Also Known As

QAlert

No data available

Overview

Qscend Technologies' QAlert is a comprehensive product designed to streamline and enhance communication between organizations and their constituents. Its primary use case is to facilitate efficient and effective citizen reporting and issue management.

The most valuable functionality of QAlert is its ability to enable citizens to easily report issues, such as potholes, graffiti, or broken streetlights, through various channels like mobile apps, websites, or phone calls. This feature ensures that citizens can quickly and conveniently notify the relevant authorities about problems in their community.

QAlert also offers robust case management capabilities, allowing organizations to efficiently track, prioritize, and assign reported issues to the appropriate personnel. This functionality ensures that issues are promptly addressed and resolved, leading to improved citizen satisfaction and trust.

Furthermore, QAlert provides organizations with powerful analytics and reporting tools. These tools enable organizations to gain valuable insights into issue trends, response times, and overall performance. By leveraging this data, organizations can make data-driven decisions, allocate resources effectively, and continuously improve their service delivery.

Qscend Technologies

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

SAP

Sample Customers

La Crosse Wisconsin

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Find out what your peers are saying about Microsoft, SAP, Oracle and others in Local Government CRM. Updated: January 2026.

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