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ServiceNow vs WaveMaker comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
231
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
WaveMaker
Ranking in Rapid Application Development Software
31st
Average Rating
8.0
Reviews Sentiment
6.4
Number of Reviews
4
Ranking in other categories
Low-Code Development Platforms (30th)
 

Mindshare comparison

As of October 2026, in the Rapid Application Development Software category, the mindshare of ServiceNow is 4.3%, down from 9.8% compared to the previous year. The mindshare of WaveMaker is 1.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Mindshare Distribution
ProductMindshare (%)
ServiceNow4.3%
WaveMaker1.4%
Other94.3%
Rapid Application Development Software
 

Featured Reviews

Hemanthreddy Vakiti - PeerSpot reviewer
Data Engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.
it_user576294 - PeerSpot reviewer
Business Software Developer at a tech services company
This is a RAD tool to build business apps, tables, and forms.
It needs a desktop version for developers with license type CE. I would like to have the possibility to have a CE that lets me migrate from SQL Server Express, Access, and OpenOffice Base and keep all UI front-end development in just one system. In short, the 6.7 was good enough. The question is: Will there always be a desktop version CE that will let me work with, for example, five users for free, and then start to pay from user six, or in my case, three users? Right now, I do not see WaveMaker in this field, and there are others points to ask for from a desktop.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."
"It helps with how well our applications are compliant with our policies, and that helps with the overall security of our applications."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"Operations and maintenance costs have been reduced using this solution, and we have been able to deliver faster solutions to our customers and track progress using live data."
"ServiceNow helps to improve IT incident handling in a more comprehensive way, and the latest version provides extensive information, including AI that allows us to program it in such a way that our L1 support can be eliminated."
"If you are looking for something that you can bring into your organization to be more than just a single purpose, if you are looking to truly transform your organization with the tools that you are using, ServiceNow is the go-to."
"From an initial setup perspective, it is very simple."
"It is very user friendly, and I've enjoyed using the dashboard and user interface."
"It is a Rapid Application Development (RAD) tool to build business apps that lets you work with many diverse data stores and build tables and forms easily."
 

Cons

"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"The biggest issue that I see is the way that they license some of their add-on products."
"Many of the things that we felt needed a little bit more shoring up was their CMBD product and their discovery, they seem to have covered that in the Helsinki release."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"From what I heard we've had contractors who've come in who've worked on other people's incidences, and they say our incidence is the buggiest of all the other incidences they've dealt with."
"The visuals are the one area where there is opportunity for improvement."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
"The interface, in my opinion, is not very good."
"It needs a desktop version for developers with license type CE."
 

Pricing and Cost Advice

"The CapEx version is great."
"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
"ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."
"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."
"The price of this solution is expensive."
"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."
"I would say it is moderately expensive, ranging from six to seven on a scale of ten."
"Certainly, from a product-platform perspective, the price is not too bad."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
10%
Outsourcing Company
9%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise35
Large Enterprise179
No data available
 

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What is your experience regarding pricing and costs for ServiceNow?
ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business requirements. Pricing varies depending on modules such as ITSM and ITOM, and lice...
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Comparisons

 

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Sample Customers

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Vanenburg, Flanagan
Find out what your peers are saying about Microsoft, ServiceNow, Oracle and others in Rapid Application Development Software. Updated: October 2026.
918,614 professionals have used our research since 2012.