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Sophos Cyberoam UTM vs Untangle NG Firewall comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Sophos Cyberoam UTM is praised for cost-effectiveness, centralized management, and ROI in security, saving time and resources.
Sentiment score
6.5
Untangle NG Firewall saves users time and money, simplifies management, enhances security, and offers substantial ROI through scalable solutions.
My ability to monetize it as a gateway security appliance to offer enhanced service offerings allows me to increase our price point.
Service Delivery Manager at CasCom
 

Customer Service

Sentiment score
7.3
Sophos Cyberoam UTM customer service has mixed reviews, praised for expertise but criticized for occasional delays and communication issues.
Sentiment score
5.6
Untangle NG Firewall's support is responsive but faces challenges with time zones, expertise, resources, and documentation improvements.
They resolve issues timely once connected.
IT Manager at Jord International Pty Ltd
Technical support is effective and responsive.
Managing Consultant at Affordable IT
I would rate their technical support a solid nine out of ten.
Global IT Manager at Express KItchen
I use official documentation, guides, or manuals for Untangle NG Firewall.
Information Technology System Administrator at Ίδρυμα Ευγενίδου / Eugenides Foundation
They're able to remotely manage the devices if necessary for support.
Service Delivery Manager at CasCom
They got back to me pretty quickly, the response time was fast, and they're knowledgeable.
Director of Information Technology at a consultancy with 11-50 employees
 

Scalability Issues

Sentiment score
6.4
Sophos Cyberoam UTM is scalable for medium enterprises, though scalability can depend on hardware, model, and integration choices.
Sentiment score
6.3
Untangle NG Firewall is versatile, scalable, and suitable for both large enterprises and small businesses, supporting varied user demands.
Since it can be put on any box, the scalability is fantastic.
Service Delivery Manager at CasCom
 

Stability Issues

Sentiment score
8.4
Sophos Cyberoam UTM is praised for its high stability, minimal issues, and reliable performance compared to competitors.
Sentiment score
8.4
Untangle NG Firewall is praised for stability and reliability, experiencing minor issues but no major disruptions, suitable for large-scale administration.
I would rate the stability and reliability of Untangle NG Firewall as a ten.
Information Technology System Administrator at Ίδρυμα Ευγενίδου / Eugenides Foundation
I haven't had to mess with it too much; it's pretty stable.
Director of Information Technology at a consultancy with 11-50 employees
 

Room For Improvement

Sophos Cyberoam UTM struggles with high costs, scalability, outdated features, complex setup, and limited support for new technologies.
Untangle NG Firewall needs improved support, a streamlined console, and enhanced features like web filtering, mobile access, and reporting.
For Sophos Cyberoam UTM, you don't really have that access that can give you those network flexibilities that would allow you to do some other types of architectures.
Chief Technology Officer at Super Digital Highways Ltd
It would be beneficial if phone calls or SMS for two-factor authentication were available.
IT Manager at Jord International Pty Ltd
Sophos Cyberoam UTM should move in the direction of AI capabilities, as the world is moving toward AI.
Global IT Manager at Express KItchen
I haven't dug into the advanced features, but I think some of the advanced capabilities are probably where it lacks a little bit, with the filtering and firewall rules.
Director of Information Technology at a consultancy with 11-50 employees
I would like to improve the ad blocker and SSL Inspector by having more settings in the filters, cookie filters, and pass lists.
Information Technology System Administrator at Ίδρυμα Ευγενίδου / Eugenides Foundation
The user interface, training, and general product innovation need improvement.
Service Delivery Manager at CasCom
 

Setup Cost

Sophos Cyberoam UTM is competitively priced, with flexible licensing options, but costs vary based on features and network size.
Untangle NG Firewall's modular pricing varies with setup size, offering cost-effective open-source options and flexible enterprise packages.
The price is appropriate, but if you want the real truth, it's actually quite expensive.
Managing Consultant at Affordable IT
It's less expensive, especially because it has a lot of the pieces integrated into the firewall, so you get savings on that front.
Director of Information Technology at a consultancy with 11-50 employees
It is not very expensive, so it is affordable for my budget.
Information Technology System Administrator at Ίδρυμα Ευγενίδου / Eugenides Foundation
 

Valuable Features

Sophos Cyberoam UTM offers advanced protection with real-time features, centralized management, scalability, and user-friendly operations for all organizations.
Untangle NG Firewall provides versatile security features, easy setup, and centralized management, ideal for small businesses on generic hardware.
I assess the benefit of Sophos Cyberoam UTM's centralized management for multi-appliance handling as a welcome feature because you can manage all the devices at one location, giving you notifications of downtime and updates without necessarily logging into each appliance, so that central management is a very genius move.
Global IT Manager at Express KItchen
It provides bandwidth management, category management of websites, blocking certain elements, IPS blocking, DDoS protection, and VPN management between sites and clients.
IT Manager at Jord International Pty Ltd
You've got automated reporting that you can set appropriate levels of reporting to management and to the operational team, so they are alerted to what's going on.
Managing Consultant at Affordable IT
The ease of use and the built-in and integrated features, including the apps that include OpenVPN, IPsec, and WireGuard VPN, are all built straight into Untangle NG Firewall.
Director of Information Technology at a consultancy with 11-50 employees
The all-in-one gateway security functions and the ability to install it on generic equipment stand out.
Service Delivery Manager at CasCom
The most useful features of Untangle NG Firewall are the firewall and bandwidth control capabilities.
Information Technology System Administrator at Ίδρυμα Ευγενίδου / Eugenides Foundation
 

Categories and Ranking

Sophos Cyberoam UTM
Ranking in Unified Threat Management (UTM)
10th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
86
Ranking in other categories
No ranking in other categories
Untangle NG Firewall
Ranking in Unified Threat Management (UTM)
11th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
Firewalls (32nd)
 

Mindshare comparison

As of August 2026, in the Unified Threat Management (UTM) category, the mindshare of Sophos Cyberoam UTM is 3.3%, up from 0.6% compared to the previous year. The mindshare of Untangle NG Firewall is 3.3%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Threat Management (UTM) Mindshare Distribution
ProductMindshare (%)
Sophos Cyberoam UTM3.3%
Untangle NG Firewall3.3%
Other93.4%
Unified Threat Management (UTM)
 

Featured Reviews

SH
Global IT Manager at Express KItchen
Has transitioned fully to SD-WAN and centralized management simplifies appliance handling
As for areas where Sophos Cyberoam UTM can be improved, it's hard to say; I have not at the moment seen anything that I could not get a solution for, but if there's anything, I'll make sure to raise that with the Sophos team. Regarding the documentation, I find that it is still lacking, although the YouTube videos, user training, and knowledge forum are now better than they were before. Sophos Cyberoam UTM should move in the direction of AI capabilities, as the world is moving toward AI. Sophos Cyberoam UTM is not promoted enough. I see FortiGates organizing student competitions and Cisco doing CCNA classes, so Sophos should follow that route as well.
Gary-Downey - PeerSpot reviewer
Director of Information Technology at a consultancy with 11-50 employees
Has provided built-in VPN tools and reporting features that streamline remote access and monitoring tasks
We do an outside-sourced threat prevention regarding the Threat Prevention features. I haven't run into areas that could be improved or cons versus pros for Untangle NG Firewall. I haven't done anything too advanced when it comes to the filtering, so I'm not sure what can be improved or added. I haven't dug into the advanced features, but I think some of the advanced capabilities are probably where it lacks a little bit, with the filtering and firewall rules. These areas could be improved to make it a nine out of 10 or a 10 out of 10 for overall rating.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Construction Company
11%
Marketing Services Firm
10%
Educational Organization
8%
Comms Service Provider
17%
Construction Company
10%
University
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business49
Midsize Enterprise28
Large Enterprise17
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Sophos Cyberoam UTM?
The price is appropriate, but if you want the real truth, it's actually quite expensive. The annual software licensing is reasonably pricey, with probably about four years' license annual.
What needs improvement with Sophos Cyberoam UTM?
There is room for improvement when it comes to their features and architectures they're trying to implement that they can't directly help with. But by and large, it's actually relatively good. More...
What is your primary use case for Sophos Cyberoam UTM?
I do work with clients that use both Cisco and Sophos products. My work is mostly with firewalls, storages, switches, and routers.
What needs improvement with Untangle NG Firewall?
I would appreciate improvements to the ad blocker and SSL Inspector of Untangle NG Firewall.
What is your primary use case for Untangle NG Firewall?
My usual use cases for Untangle NG Firewall are just like a firewall and router. The main purpose is for firewall functionality. It has a captive portal, web filter, virus blocker, spam blocker, ba...
 

Overview

 

Sample Customers

Gulf Corporation for Technology, Maridive & Oil Services, Fidelity Bank, Petra University, Capital FM Kenya, Safari Park Hotel and Casino, Mayfair Casino, Pacific International Lines, Mozambique Ministry of Education, University of Namibia, Royal Hospital for Neuro-disability, University of Hawai, New Delhi Municipal Council
North American Stamping Group, Cerebral Palsy of North Jersey (CPNJ), Brown County Schools, IN, City of Bridgeton, MO, Lancaster County, SC, Vision Charter School, Clay County Sheriff’s Department, NC, Breakwater School, Boys & Girls Club of Manchester, NH, Admiral Farragut Academy, Flow Companies, No Ordinary Hotel, KECdesign,
Find out what your peers are saying about Sophos Cyberoam UTM vs. Untangle NG Firewall and other solutions. Updated: August 2026.
908,834 professionals have used our research since 2012.