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Sophos Cyberoam UTM vs WatchGuard XTM [EOL] comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Sophos Cyberoam UTM
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
86
Ranking in other categories
Unified Threat Management (UTM) (10th)
WatchGuard XTM [EOL]
Average Rating
8.0
Number of Reviews
34
Ranking in other categories
No ranking in other categories
 

Featured Reviews

SH
Global IT Manager at Express KItchen
Has transitioned fully to SD-WAN and centralized management simplifies appliance handling
As for areas where Sophos Cyberoam UTM can be improved, it's hard to say; I have not at the moment seen anything that I could not get a solution for, but if there's anything, I'll make sure to raise that with the Sophos team. Regarding the documentation, I find that it is still lacking, although the YouTube videos, user training, and knowledge forum are now better than they were before. Sophos Cyberoam UTM should move in the direction of AI capabilities, as the world is moving toward AI. Sophos Cyberoam UTM is not promoted enough. I see FortiGates organizing student competitions and Cisco doing CCNA classes, so Sophos should follow that route as well.
Generalm4545 - PeerSpot reviewer
General Manager- IT & Automation - Serum at a pharma/biotech company with 1,001-5,000 employees
Protects from attack software and hacking but it doesn't provide the reports in a readable format
In my opinion, image clarity is very important, because I don't get the proper image product on reports. This means that functionality is not there. My engineer does not know how he can replace an order. We attach a log after any kind of keys using a utility instead. For the internet policies that we are implementing, the policy should be based on proper protocols. We use the default policies and there are a number of third-party protocols that appear here. Management with WatchGuard XTM means that out of policy is the problem from our side. In this way, we can not do effective services for people with this one. The policy definition with WatchGuard XTM is not proper for all use case requirements. I've got weekly business reports that I am expecting attachments with from WatchGuard XTM that display data for all kinds of consideration which should be required. Main User Functionality Level Order must adhere to using the admin functionality on the registry, or else our users publish their own name. Maybe these recommendations are irrelevant, but I say that the issue to improve most with WatchGuard XTM is the Main User Function.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is very easy to use, we found it simple to deploy, and the solution has been stable over the years."
"The most valuable feature of the solution stems from the fact that it is a very strong product with good support."
"The VPN is the most usable feature."
"The product's most valuable features include comprehensive bandwidth management and secure end-to-end VPN connections."
"The reporting features are very good."
"Technical support is excellent."
"If you know what you are doing it is really straightforward and quite simple to deploy, setup and then go have a drink."
"Overall, it is a good experience in terms of stability and performance."
"I have found the GUI interface to be invaluable, as it is very intuitive and easy to manage."
"VPN tunnel creation in WSM is very easy to set up BOVPN tunnel between two sites by dragging and playing."
"The web filtering is a good feature."
"The multi-WAN feature allows us to configure multiple external interfaces."
"I would recommend this product, as it is a very flexible one with probably the most intuitive configuration."
"The VPN to link my system to my clients, the gateway security features as my first defense layer to my client’s networks, and the firewall/NAT policy are excellent, and I also love the alias feature as it allows me to configure items by common names instead of IP address."
"We now have the capability to manage traffic better by putting non-business critical traffic into the small bucket, while business critical traffic gets higher priority."
"This product is solid and has a great reputation behind it."
 

Cons

"The data support response time should be improved."
"There needs to be more documentation that users can access to help them understand the solution or troubleshoot as necessary."
"Cyberoam configuration is done through the browser, which is one of the places that viruses spread."
"What needs improvement in Sophos Cyberoam UTM is openness in the competition among Sophos partners or any other Sophos product. Another area for improvement in the solution is pricing. It could be cheaper."
"I am not happy with the pricing, it could be better."
"Once in a while, an unwanted email will slip in. You have to set your parameters to avoid that happening, but once in a while, an email has slipped past firewall. Once you update the firmware, you notice that it doesn't happen. If an email slips in, I get a little bit worried. I do get the report, but you just don't want that situation happening in the first place."
"Compared to a Cisco router, Cyberoam UTMs need to be restarted more often."
"We have had some issues with technical support, which is an area that needs improvement."
"The technical support is very bad. The price is very high, the response time is very long, and technical support does not provide a general solution."
"Syslog (Dimension) is focused on presentation, but needs more focus on utility like SonicWall syslog (GMS/Analyzer)."
"Initially WatchGuard assured us regarding endpoint security, but we are not sure that the product provides endpoint security features to its full extent."
"The setting policies need improvement. It needs an easier way to do static NAT and check on what policy is being used for that specific traffic."
"Sometimes we have had issues with the stability of the product."
"The initial setup is neither simple nor complex. If you know the base in networking and how the firewall works, you will be able to figure it out.​"
"The problem is the high cost."
"The VPN errors are not helpful when troubleshooting."
 

Pricing and Cost Advice

"The prices of the product can be considered quite steep...My company makes yearly payments towards the licensing cost attached to the product to our ISP."
"The product’s pricing is expensive."
"I rate Cyberoam's pricing a five or six out of ten since it is affordable."
"I rate the solution's pricing a five out of ten, where one is cheap, and ten is high."
"Separate license keys are required for different solutions that we implement in the server room, which are an additional cost."
"There are no costs in addition to the standard licensing fees."
"The product has a very low price compared to other solutions."
"It is not cheap."
"It costs less than the SO works and others (like SonicWall, Cisco, and Barracuda) without increasing so much CPU use."
"The licensing and renewal is very expensive."
"Get at least a maintenance contract for the updates and take a larger WatchGuard than you need. A WatchGuard creates new ways to secure your network."
"Like all other manufacturers, there are a lot of features and different pricing. The best is to talk to a representative.​"
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Construction Company
10%
Outsourcing Company
10%
Marketing Services Firm
9%
Construction Company
14%
Outsourcing Company
12%
Marketing Services Firm
10%
Financial Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business49
Midsize Enterprise28
Large Enterprise17
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise7
Large Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for Sophos Cyberoam UTM?
The price is appropriate, but if you want the real truth, it's actually quite expensive. The annual software licensing is reasonably pricey, with probably about four years' license annual.
What needs improvement with Sophos Cyberoam UTM?
There is room for improvement when it comes to their features and architectures they're trying to implement that they can't directly help with. But by and large, it's actually relatively good. More...
What is your primary use case for Sophos Cyberoam UTM?
I do work with clients that use both Cisco and Sophos products. My work is mostly with firewalls, storages, switches, and routers.
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Overview

 

Sample Customers

Gulf Corporation for Technology, Maridive & Oil Services, Fidelity Bank, Petra University, Capital FM Kenya, Safari Park Hotel and Casino, Mayfair Casino, Pacific International Lines, Mozambique Ministry of Education, University of Namibia, Royal Hospital for Neuro-disability, University of Hawai, New Delhi Municipal Council
AVG, Cyren, Kaspersky Lab, Lastline, NCP engineering, Trend Micro, Websense
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