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Symantec Messaging Gateway vs Trend Micro Email Security [EOL] comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Symantec Messaging Gateway
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Secure Email Gateway (SEG) (12th)
Trend Micro Email Security ...
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
47
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Dennis O'Reilly - PeerSpot reviewer
Cyber SecOps Principal at Dotcom Security
The product provides good content filtering options, but the false positive submissions must be improved
The tool is very stable. I rate the stability a seven out of ten. It's an on-premise application that runs on a virtual machine. It has dependencies on the hypervisor host that we're running it on. If it's not configured, the application can be influenced by it. Sometimes, there is a service stop error while the service is still running. Sometimes, the service just stops. Some policies do not act the way that we intend them to respond.
AsadAli - PeerSpot reviewer
Soc Team Lead at Super Secure
Centralized protection has transformed email security and incident investigations by reducing false positives and improving behavioral threat detection
The challenges include the challenge of finalizing a product that has all the security features or capabilities that are usually required. For example, if there is an EDR platform that's just monitoring IDS signatures, it won't be as beneficial as one with behavioral monitoring and other critical aspects required according to the best practices of the industry. Additionally, if there is a product that can provide a centralized view Trend Vision One does, it really grabs the customer's interest because customers usually don't have to buy separate EDR, XDR, or SIEM solutions or a console for their SOC analyst or email security team. These challenges consist of managing multiple teams and products. Trend Micro Email Security comes in and solves these problems.Trend Micro Email Security is generally a bit more difficult to implement compared to the rest of the solutions such as network security modules or EDR modules, which are much easier. Trend Micro Email Security has some complexities in implementation, but there aren't any significant shortcomings that require Trend Micro to improve.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The cloud-based interface is very user-friendly."
"The most valuable feature of the solution is the content filtering policies because the solution offers huge options for configuration, such as hardware manipulation, et cetera, and the dictionaries make the work easier."
"The solution is a leader in anti-spam email products and you can block 99% of spam emails, making it very effective with great performance."
"Symantec Messaging Gateway is stable and scalable. Installation is easy, and the deployment and maintenance can be done by one administrative person."
"Symantec Messaging Gateway has a huge knowledge base about phishing, spamming, spoofing, etc."
"The solution is excellent at blocking spam."
"Messaging Gateway is stable."
"Symantec is a secure product."
"I find the anti-phishing and anti-spam features most valuable because they reduce false positives and enhance security."
"The technical support is good."
"I advise those looking into using Trend Micro Email Security [EOL] that it is the best solution to stop spam, and I suggest this product to any customer."
"Trend Micro constantly releases new versions and patches based on evolving needs."
"The email and the signature based protection is the most valuable feature."
"Based on my past experience, the accuracy and reliability of Trend Micro Email Security [EOL]'s output demonstrate very minimal false positive detections, with many detections being very accurate and the AI and machine learning working perfectly, complemented by traditional signature behaviors, leading to a high detection rate and accuracy when compared to other competitor products."
"I have seen a huge decrease in phishing emails and spam being received by end users, with about 80% of observed spam and phishing emails being reduced."
"Trend Micro Email Security [EOL] provides visibility into email-based threats through reporting and alerting, which helps us identify attack trends and respond proactively."
 

Cons

"Messaging Gateway's advanced malware detection could be improved."
"Since it was purchased by Broadcomm, we've found there's been a general slide in terms of the local services we have access to and we are considering replacing them."
"What needs to be improved in Symantec Messaging Gateway is its local partner support, as it's not as technical."
"The product must improve the user dashboards."
"Symantec Messaging Gateway can improve detection because most of them are false negatives or false positives that we are trying to troubleshoot. Additionally, we are having routing problems and they are somehow connected to DNS issues."
"If the customer has to think about budget and solutions to reduce IT cost, they should get away from Symantec and try using Microsoft."
"We've had issues in the past where the user finds spam, and Symantec does not recognize it as spam."
"Where it is not available, as is the case with unstructured data, this product fails miserably."
"The solution's interface, which we get from an admin perspective, sometimes gets confusing."
"Trend Micro Email Security can improve on scam detection. It could use AI in this area."
"There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do."
"In terms of improvement, reducing false positives would improve the system."
"Trend Micro Email Security has integrated AI features recently, but the more the learning of their AI engines will yield much better results."
"Trend Micro Email Security is generally a bit more difficult to implement compared to the rest of the solutions such as network security modules or EDR modules, which are much easier."
"I think when incidents occur with Trend Micro Email Security [EOL], the support should be a bit faster with response times."
"Trend Micro Email Security should introduce new features, improvements, and updates which are cost-effective and easy to deploy."
 

Pricing and Cost Advice

"The cost of Symantec Messaging Gateway is too expensive in general. However, the appliance also includes the price of the license in the same bundle."
"It's a bit expensive compared to its competitor Barracuda Email Security Gateway but cheaper than Sophos Email."
"For 150 users, we pay INR 1,60,000."
"Symantec Messaging Gateway’s pricing is very cheap."
"A subscription for technical support costs extra."
"They're a little costly compared to Microsoft."
"Price-wise, it is a cheap solution. I rate the solution's pricing a one on a scale of one to ten, where ten is expensive. Annual payments are made for the licensing."
"The price of Trend Micro Email Security is annual. There are no additional fees."
"The tool must improve its pricing."
"The solution's pricing is very optimum, given its quality, features, and stability."
"I rate the product price a six on a scale of one to ten, where one is low price and ten is high price."
"Trend Micro Email Security's pricing is reasonable."
"The price of Trend Micro Email Security is more than Sophos' similar solution."
"The cost is about $6,000 for 300 users for one year."
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Top Industries

By visitors reading reviews
Outsourcing Company
19%
Construction Company
15%
Financial Services Firm
13%
Marketing Services Firm
6%
Outsourcing Company
9%
Construction Company
9%
Financial Services Firm
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise1
Large Enterprise9
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise12
Large Enterprise12
 

Questions from the Community

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What needs improvement with Trend Micro Email Security?
Trend Micro Email Security reduces noise from false positives by deploying the solution in staging mode or learning mode to learn all traffic and compare it with signatures in the database. Sometim...
What advice do you have for others considering Trend Micro Email Security?
I am using Trend Vision One sensors. I am using the cyber risk exposure management, CREM capability. CREM is a solution called Splunk, which I use with XDR, Trend Micro, along with different securi...
What is your primary use case for Trend Micro Email Security?
I work with Trend Micro Email Security as a customer, and I also worked with an integrator. I use Trend Micro Email Security to secure all access for all endpoints, for example, for enterprise or f...
 

Also Known As

Symantec.cloud, Symantec Email Security.cloud
No data available
 

Overview

 

Sample Customers

Doric, Joblink Plus, Our Lady of Mercy College, Parramatta, PPB Advisory, Slater & Gordon Lawyers, Sydney Adventist Hospital Ltd.
MedImpact Healthcare Systems, Air21, Azra Solutions, CBOSS, De Montfort University, Depaeuw, DHR Health, Fukui University Hospital
Find out what your peers are saying about Proofpoint, Microsoft, Mimecast and others in Secure Email Gateway (SEG). Updated: August 2026.
913,806 professionals have used our research since 2012.