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Symantec Protection Engine vs Trend Micro ScanMail comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Symantec Protection Engine
Ranking in Anti-Malware Tools
31st
Average Rating
7.6
Reviews Sentiment
6.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Trend Micro ScanMail
Ranking in Anti-Malware Tools
19th
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Anti-Malware Tools category, the mindshare of Symantec Protection Engine is 0.4%, up from 0.2% compared to the previous year. The mindshare of Trend Micro ScanMail is 0.7%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Anti-Malware Tools Market Share Distribution
ProductMarket Share (%)
Trend Micro ScanMail0.7%
Symantec Protection Engine0.4%
Other98.9%
Anti-Malware Tools
 

Featured Reviews

Abhimanyu Das - PeerSpot reviewer
Senior Associate at a tech vendor with 10,001+ employees
Real-time file security has reduced incident tickets and improves threat detection accuracy
The best features of Symantec Protection Engine include machine learning, file reputation, and real-time scanning. It efficiently handles heavy loads through ICAP and cloud-based processing, reducing the burden on endpoints compared to Trend Micro and other endpoint security solutions. Its centralized control is also noteworthy. Through machine learning, it detects both known and unknown malware and malicious URLs, in addition to performing signature-based scans that assist SOC teams in analysis. The solution is highly effective in leveraging both machine learning and file reputation. Regarding centralized control, it offers a unified management console for policy deployment and provides real-time visibility through dashboards, helping save significant administrative time. Symantec Protection Engine has had a positive impact on our organization by enhancing our overall security posture. It effectively blocks a high volume of file-based threats across more than 200 servers, saves SOC analysts time in endpoint remediation, and streamlines compliance processes. It further strengthens security through real-time scanning and machine learning-based quarantine, blocking phishing payloads in SharePoint uploads before they reach endpoints, thereby reducing incidents by 30–40% compared to signature-only tools.
Jaffar Ali - PeerSpot reviewer
Director Technical Services at TechnoBIZ
Ensures continuous protection with real-time scanning of emails and mailboxes
ScanMail needs improvement in its reporting, as it is currently weak in some areas. Additionally, the response time of their technical support is slow and needs enhancement. Overall, Trend Micro's technical support has deteriorated, and pricing is another area that requires attention. The list pricing is high, and we lose deals against competitors because of this. Trend Micro should consider reducing their prices, especially for large customers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Symantec Protection Engine's been a game-changer for us at Kantar—blocks like 80-85% of file-based threats right at the gateway before they hit our 200 servers, cutting down endpoint incidents big time."
"What I appreciate in Symantec Protection Engine is the Virtual Policy Manager (VPM) and the Application Name feature, which are really effective."
"I like that Trend Micro ScanMail is very effective and quite strong."
"The analysis part is good."
"Its integration with mail platforms is valuable."
"The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."
"It does the job. Even when our clients have a very high rate of emails per second, there has been no problem."
"The pricing of Trend Micro ScanMail is average, which is fine."
"I find Trend Micro ScanMail to be a stable solution, and I would rate its stability as nine out of ten."
"What I like the most about Trend Micro ScanMail is its easiness."
 

Cons

"To improve Symantec Protection Engine, I suggest simplifying its integration with other tools, as it is more complex compared to Trend Micro and CrowdStrike."
"Price is a significant area for improvement. The pricing is quite expensive, and it is particularly high for regular customers."
"The sandboxing part can be improved."
"Even Trend Micro ScanMail support staff are not familiar with this product."
"ScanMail needs improvement in its reporting, as it is currently weak in some areas."
"ScanMail was one of the best solutions a few years ago, but it is no longer the best solution because of its old-fashioned management console. Customers associate it with something that is old because there is no change in the management console. It has old icons, and it is not fresh enough. It is also not easy to use or play with. The report engine is also old-fashioned. Customers want something easier, quicker, and cleaner."
"The weaknesses of Trend Micro ScanMail are that it doesn't fully protect ad-based web access and lacks proper security for Outlook, iOS, and web browser access."
"I believe there is room for improvement in better signatures, better reporting features, and more insight into the spam emails database."
"Its user interface is pretty old-fashioned, and sometimes, it's hard to find the features that you are looking for. The user interface definitely needs some improvement."
"ScanMail needs improvement in its reporting, as it is currently weak in some areas."
 

Pricing and Cost Advice

Information not available
"It is an expensive solution. I rate the pricing a seven out of ten."
"It's a yearly subscription, but the price could be better."
"Its price is okay. It is not too high."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
13%
Manufacturing Company
9%
Government
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
 

Questions from the Community

What needs improvement with Symantec Protection Engine?
To improve Symantec Protection Engine, I suggest simplifying its integration with other tools, as it is more complex compared to Trend Micro and CrowdStrike. Making the integration process easier w...
What is your primary use case for Symantec Protection Engine?
My main use case for Symantec Protection Engine in our organization involves both scanning and protection. We have nearly 200 servers in our environment with the Symantec agent installed. I use Sym...
What is your experience regarding pricing and costs for Trend Micro ScanMail?
The pricing of Trend Micro ScanMail is average, which is fine. Pricing doesn't have anything to do with this; their pricing is standard.
What needs improvement with Trend Micro ScanMail?
The major limitation of this product is that their documentation is very poor; their documentation is extremely poor. Their support is very poor for this product, and the solution is average. To be...
What advice do you have for others considering Trend Micro ScanMail?
I work as a security consultant in Bangladesh Election Commission, a government organization. I have limited experience with Trend Micro ScanMail but can provide some insights. I purchased it from ...
 

Also Known As

No data available
ScanMail
 

Overview

 

Sample Customers

Information Not Available
L&T Chiyoda, Assaf Harofeh Medical Center, Atlanta Gastroenterology Associates, Atma Jaya Catholic University of Indonesia, Bishop Luffa School, Brooks Rehabilitation, CHR de la Citadelle, CHRU de Nancy
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881,733 professionals have used our research since 2012.