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Trend Micro Email Security vs Trend Micro ScanMail comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Trend Micro Email Security
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
28
Ranking in other categories
Email Security (9th)
Trend Micro ScanMail
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
7
Ranking in other categories
Anti-Malware Tools (20th)
 

Mindshare comparison

Trend Micro Email Security and Trend Micro ScanMail aren’t in the same category and serve different purposes. Trend Micro Email Security is designed for Email Security and holds a mindshare of 2.4%, down 3.2% compared to last year.
Trend Micro ScanMail, on the other hand, focuses on Anti-Malware Tools, holds 0.7% mindshare, down 0.8% since last year.
Email Security
Anti-Malware Tools
 

Featured Reviews

Nadeem Syed - PeerSpot reviewer
Offers comprehensive security, easy integration, and good support
It integrated easily. About 99% of the time, we do not face any challenges in integrating any product of Trend Micro with the existing network. It is usually compatible with all kinds of networks. They have recently added AI to all Trend Micro products. It makes life a little bit easier by catching viruses, providing solutions, and helping out whenever you are stuck somewhere. It is one of the very good features they have right now. For example, one of our clients experienced a network attack and became confused about resolving the issues. The AI was helpful by suggesting initial steps to solve the problem.
Jaffar Ali - PeerSpot reviewer
Ensures continuous protection with real-time scanning of emails and mailboxes
ScanMail needs improvement in its reporting, as it is currently weak in some areas. Additionally, the response time of their technical support is slow and needs enhancement. Overall, Trend Micro's technical support has deteriorated, and pricing is another area that requires attention. The list pricing is high, and we lose deals against competitors because of this. Trend Micro should consider reducing their prices, especially for large customers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's initial setup process was easy since it was deployed on the cloud."
"The integration capability of the solution is good."
"Trend Micro Email Security scans all email attachments because, nowadays, ransomware or malware files are sent through email attachments."
"The best features are that it is very convenient to configure new rules onto it and it gives very good insight on what has entered my system and what the email security solution has taken action upon."
"Trend Micro Email Security has a feature for secure protection of OneDrive, Google Drive, and CloudApp security."
"Trend Micro constantly releases new versions and patches based on evolving needs."
"The tool provides a strong defense against attacks. It is also easy to use. Trend Micro Email Security's integration capabilities are great."
"Trend Micro is better than any of its competitors."
"Its integration with mail platforms is valuable."
"What I like the most about Trend Micro ScanMail is its easiness."
"The analysis part is good."
"I find Trend Micro ScanMail to be a stable solution, and I would rate its stability as nine out of ten."
"The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."
"It does the job. Even when our clients have a very high rate of emails per second, there has been no problem."
"I like that Trend Micro ScanMail is very effective and quite strong."
"The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."
 

Cons

"While they are good, not 100% of email is protected just yet."
"The tool's dashboard is old."
"The company also needs to work on pricing because it is quite costly compared to other products."
"The patch management could improve in Trend Micro Email Security."
"There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do."
"In terms of improvement, reducing false positives would improve the system."
"There needs to be more documentation for the product."
"I would like to see more integration of Trend Micro Email Security with different platforms."
"I believe there is room for improvement in better signatures, better reporting features, and more insight into the spam emails database."
"ScanMail was one of the best solutions a few years ago, but it is no longer the best solution because of its old-fashioned management console. Customers associate it with something that is old because there is no change in the management console. It has old icons, and it is not fresh enough. It is also not easy to use or play with. The report engine is also old-fashioned. Customers want something easier, quicker, and cleaner."
"Its user interface is pretty old-fashioned, and sometimes, it's hard to find the features that you are looking for. The user interface definitely needs some improvement."
"ScanMail needs improvement in its reporting, as it is currently weak in some areas."
"The sandboxing part can be improved."
"The price could be better. I think it's pretty good compared to other solutions as far as the features are concerned. It basically covers most of the stuff which we require for email security. But it would be better if they made it a little cheaper and more cost-effective. That would make it easier for us to sell it."
"The weaknesses of Trend Micro ScanMail are that it doesn't fully protect ad-based web access and lacks proper security for Outlook, iOS, and web browser access."
"ScanMail needs improvement in its reporting, as it is currently weak in some areas."
 

Pricing and Cost Advice

"Price-wise, it is a cheap solution. I rate the solution's pricing a one on a scale of one to ten, where ten is expensive. Annual payments are made for the licensing."
"The solution's pricing is very optimum, given its quality, features, and stability."
"The cost is about $6,000 for 300 users for one year."
"The solution is inexpensive so we recommend it to small to mid-sized businesses."
"I rate the product price a six on a scale of one to ten, where one is low price and ten is high price."
"Trend Micro Email Security is not an expensive solution."
"It's a VPN solution. Trend Micro is reasonably priced."
"The price of Trend Micro Email Security is more than Sophos' similar solution."
"It's a yearly subscription, but the price could be better."
"It is an expensive solution. I rate the pricing a seven out of ten."
"Its price is okay. It is not too high."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
10%
Insurance Company
7%
Manufacturing Company
6%
Financial Services Firm
12%
Manufacturing Company
10%
Government
10%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Trend Micro Email Security?
The tool provides a strong defense against attacks. It is also easy to use. Trend Micro Email Security's integration capabilities are great.
What needs improvement with Trend Micro Email Security?
They need to improve the dashboard in the future to make the product more effective.
What advice do you have for others considering Trend Micro Email Security?
There's not much difference between similar products; almost everything is the same, but the dashboard was a very deciding factor for us. I would definitely recommend this product to others, but it...
What do you like most about Trend Micro ScanMail?
What I like the most about Trend Micro ScanMail is its easiness.
What is your experience regarding pricing and costs for Trend Micro ScanMail?
Trend Micro ScanMail is priced in the middle range—not too expensive and not too cheap. In my experience, there are more costly solutions available, but this one provides a balanced cost.
What needs improvement with Trend Micro ScanMail?
I believe there is room for improvement in better signatures, better reporting features, and more insight into the spam emails database.
 

Also Known As

No data available
ScanMail
 

Overview

 

Sample Customers

MedImpact Healthcare Systems, Air21, Azra Solutions, CBOSS, De Montfort University, Depaeuw, DHR Health, Fukui University Hospital
L&T Chiyoda, Assaf Harofeh Medical Center, Atlanta Gastroenterology Associates, Atma Jaya Catholic University of Indonesia, Bishop Luffa School, Brooks Rehabilitation, CHR de la Citadelle, CHRU de Nancy
Find out what your peers are saying about Microsoft, Proofpoint, Abnormal Security and others in Email Security. Updated: July 2025.
865,295 professionals have used our research since 2012.