In my job, we mainly use BMC Control-M Managed File Transfer for processes like recharge and billing requirements and customer data management, which we handle using Control-M MFT and scheduling jobs.
Assistant manager at a tech vendor with 10,001+ employees
Automation reduces manual workload and streamlines data transfer processes
Pros and Cons
- "In terms of scalability, I would rate BMC Control-M Managed File Transfer a nine out of ten for its ability to scale and expand."
- "BMC Control-M Managed File Transfer has definitely helped to reduce IT operations cost, as maintaining files manually takes a lot of human time, and this automation significantly alleviates that burden."
- "BMC Control-M Managed File Transfer already works great, though there could be improvements for transferring large files, particularly those that are in gigabytes, as it sometimes poses problems."
- "BMC Control-M Managed File Transfer already works great, though there could be improvements for transferring large files, particularly those that are in gigabytes, as it sometimes poses problems."
What is our primary use case?
How has it helped my organization?
Based on my experience, BMC Control-M Managed File Transfer provides significant benefits for our company by facilitating communication and data transfer between numerous databases and servers, ensuring we maintain only the necessary files while removing old ones. When commuicating between one server to another, from one team to another, MFT helps a lot.
What is most valuable?
The advanced feature of BMC Control-M Managed File Transfer is what I find most valuable, as it allows for numerous operations, such as stopping the entire processing if the source file fails and replacing the destination with new files if there's a failure.
The solution has definitely improved application reliability and SLA in our company, as SLA is crucial in my organization, helping to reduce the SLA and maintain the MTTR.
The usability is quite good for tracking a large number of files. To try tracking a large number of files from source to destination, it's it takes a lot of efforts if done manually. So MFT helps a lot with automating that process.
What needs improvement?
BMC Control-M Managed File Transfer already works great, though there could be improvements for transferring large files, particularly those that are in gigabytes, as it sometimes poses problems.
Buyer's Guide
Control-M
May 2026
Learn what your peers think about Control-M. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.
For how long have I used the solution?
I have been working with BMC Control-M Managed File Transfer for four or more years.
What do I think about the stability of the solution?
I would rate the stability of BMC Control-M Managed File Transfer an eight out of ten, with two points off due to issues with transferring gigabyte files.
What do I think about the scalability of the solution?
In terms of scalability, I would rate BMC Control-M Managed File Transfer a nine out of ten for its ability to scale and expand.
How are customer service and support?
For BMC technical support, I would rate it a seven out of ten. Sometimes the support is not readily available, and they often request the same information multiple times, with delays in providing solutions.
Which solution did I use previously and why did I switch?
I don't have experience with competitor products, as my experience is solely with BMC Control-M Managed File Transfer.
How was the initial setup?
We do the deployment process of BMC Control-M Managed File Transfer in-house, and our team recently developed a BladeLogic job that automates Control-M agent deployment, fulfilling all prerequisites such as FS need, FS size need, and Java need.
The deployment process, in general, is simple. You can upgrade as well quite easily.
What about the implementation team?
We handle the implementation in-house.
What was our ROI?
BMC Control-M Managed File Transfer has definitely helped to reduce IT operations cost, as maintaining files manually takes a lot of human time, and this automation significantly alleviates that burden.
What's my experience with pricing, setup cost, and licensing?
The pricing for licensing has increased. I'd rate the pricing three out of ten.
What other advice do I have?
Regarding workflow orchestration, I haven't quite used that part of BMC Control-M Managed File Transfer yet. I am totally satisfied with the functionality of the BMC Control-M Managed File Transfer product.
I would definitely recommend BMC Control-M Managed File Transfer solution to other users.
Overall, I would rate BMC Control-M Managed File Transfer an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Sep 9, 2025
Flag as inappropriateIT Developer at AdvaRisk
Efficient automation and boosted workflow but needs better integration methods
Pros and Cons
- "Control-M is a bit faster compared to other solutions. The job and coding are easier."
- "The workflow is much easier compared to the ACS services we were using."
- "They should have a proper integration method that clearly defines the workflow."
- "The downtime is higher compared to AWS."
What is our primary use case?
We use Control-M for ACS and Azure services as it has inbuilt cloud integration. We have a product that works on government databases where we use data scraping and then integrate it with Azure and OpenAI. This integration allows us to process data and get insights. We also use AWS services to save the processed data in the AS.
What is most valuable?
Control-M is a bit faster compared to other solutions. The job and coding are easier. Also, my DevOps and Ops teams work collaboratively with it, enhancing its efficiency. The workflow is much easier compared to the ACS services we were using. Automation is more advanced, deployment is fast, and version control has been simplified.
What needs improvement?
They should have a proper integration method that clearly defines the workflow. Additionally, there should be an automation system for developers to set it up more easily and quickly. My Ops team faces certain problems that need addressing.
For how long have I used the solution?
I have been using Control-M for four to five months.
What do I think about the stability of the solution?
The downtime is higher compared to AWS. Indexing and databasing are more challenging, and the endpoint sometimes gets reset automatically. The accuracy rate is about 80% to 85%.
What do I think about the scalability of the solution?
As we hire new interns and DevOps partners to scale our business, Control-M scales well with the enterprise's growth. As the workload on Control-M increases, its scalability is much higher. Its cost is very low.
How are customer service and support?
I never had direct communication with technical support because solutions are available on the web. We didn't have a one-on-one conversation, but the support is adequate through online resources.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We migrated from AWS to Control-M. It was more cost-effective and capable compared to AWS services. We were a startup with limited resources.
How was the initial setup?
The setup was manageable with certain experienced DevOps staff, making it easy to deploy on the local server.
What about the implementation team?
There was an built-in DevOps team that found Control-M more cost-effective and capable than AWS services.
What other advice do I have?
New users should have a comprehensive understanding of how BMC and Control-M operate. Good coding skills are essential, as well as utilizing open-source codes. Monitoring should be done by someone knowledgeable about the system. I would rate Control-M a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Buyer's Guide
Control-M
May 2026
Learn what your peers think about Control-M. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.
Staff IT Support Data Center Infrastructure at PT.Bank Woori Saudara Indonesia 1906, Tbk.
Real-time monitoring supports efficient job scheduling and error classification
Pros and Cons
- "Control-M has significantly improved our organization by providing centralized scheduling and monitoring of ETL workflows."
- "I think Control-M has room for improvement because it should refresh more frequently."
What is our primary use case?
In my company, we use Control-M as the main scheduling and automation tool for ETL processes. It orchestrates data flows from AIX servers to Linux and Windows platforms, integrates with Informatica PowerCenter for data transformation, and also manages dependencies with several network-based applications.
How has it helped my organization?
Control-M has significantly improved our organization by providing centralized scheduling and monitoring of ETL workflows. It allows us to automate complex job dependencies across different platforms, including AIX, Linux, and Windows. With Control-M, we can integrate seamlessly with Informatica PowerCenter for data transformation, ensuring that data pipelines run consistently and on time.
What is most valuable?
The first aspect is in real-time monitoring. Control-M has good visibility of thousands of jobs, and normally runs at the scheduled time. Control-M scheduling has always executed according to a different schedule, except when incidents occur, such as storage vapor.
What needs improvement?
I think Control-M has room for improvement because it should refresh more frequently.
For how long have I used the solution?
I have been working in my current position for four months as a monitoring operator.
What do I think about the stability of the solution?
I would rate the stability of Control-M a 9.5 out of 10.
What do I think about the scalability of the solution?
I would rate the scalability of Control-M at 9.5 out of 10.
How are customer service and support?
I would rate technical support for Control-M at nine point five because it provides separate level error classification, which is a very important feature. The separate level error classification helps in determining the severity of issues.
How would you rate customer service and support?
Positive
What other advice do I have?
Many engineers in our organization use Control-M, including both vendors and internal employees, approximately 100 in total.
I would rate Control-M overall a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 9, 2025
Flag as inappropriateSolutions Consultant at a consultancy with 11-50 employees
Has improved orchestration by connecting diverse technologies and automating complex workflows seamlessly
Pros and Cons
- "Control-M is an orchestration tool that provides a broad and complete vision of your environment, integrates many different heterogeneous technologies, is easy to use with numerous native integrations, and offers audit and governance capabilities on the platform."
What is our primary use case?
The main use case is to automate business processes from ERPs, SAP, databases, and file transfers. I also use it with DataOps and DevOps. It is very easy because Control-M has native integrations with many tools, and BMC develops more integrations every month, making integration straightforward.
How has it helped my organization?
Recently, BMC has focused on cutting-edge technologies, such as cloud, machine learning, and artificial intelligence. These are the latest connectors that BMC has released for these technologies.
What is most valuable?
Control-M is an orchestration tool that provides a broad and complete vision of your environment. You can integrate many different heterogeneous technologies. The main feature is its role as an orchestrator. It is easy to use and has numerous native integrations. If you need a specific integration for a homegrown application, you can develop a connector for that as well. Control-M can be used with a job as code approach, and it provides audit and governance capabilities on the platform.
What needs improvement?
I cannot identify areas for improvement at this time because Control-M is a state-of-the-art technology.
For how long have I used the solution?
I have been using this solution for more than 15 years.
What was my experience with deployment of the solution?
The deployment process is very straightforward. There are two distributions for Control-M: an on-premise offer, which is the classical offer, and Control-M as Software as a Service. While Control-M is easy to implement overall, the Software as a Service approach offers many advantages because customers don't need to worry about infrastructure since BMC handles it entirely. Additionally, customers don't need to perform upgrades and cumbersome initial setups.
What do I think about the stability of the solution?
The solution is very stable and secure.
What do I think about the scalability of the solution?
The scalability is very good because Control-M implementation can be used in high availability. For on-premise implementation, you can distribute components of Control-M in different machines. The SaaS implementation is also very scalable.
How are customer service and support?
The technical and customer support is excellent. BMC has great development in both areas. The support is accurate, and BMC is always ready to help with queries and complex incidents.
How would you rate customer service and support?
Positive
What was our ROI?
The benefits include achieving digital transformation, accelerating business processes, removing silos, and meeting SLAs at the exact time.
What's my experience with pricing, setup cost, and licensing?
I am not comfortable discussing pricing details. I prefer to focus on technical issues.
What other advice do I have?
I am a Control-M consultant working with utilities, banking, and government sectors. In Brazil, Control-M is used by a broad range of companies, including major financial companies, utilities, oil industry, telecom, and retail. Control-M is widely recognized in Brazil for orchestration. BMC continuously improves the tool. The reviewer has given Control-M a rating of 10 out of 10.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Oct 23, 2025
Flag as inappropriateIT Guy at a insurance company with 5,001-10,000 employees
Integration capabilities and robust analytics enhance scheduling efficiency
Pros and Cons
- "The reporting and the analytics that I can generate out of my schedules are valuable."
- "I find the customer service to be excellent."
- "Offering it as open source for free would be great, however, that's unlikely."
- "It scales well, except for the cost. I have to pay per agent per server, which could be prohibitive for some organizations."
What is our primary use case?
I use Control-M as a scheduling product. It runs batch job schedules, and I can run file transfers with it. However, it is primarily a scheduling product rather than a file transfer product. It is involved in health insurance as well.
What is most valuable?
The reporting and the analytics that I can generate out of my schedules are valuable. It is one of the tier-one control schedulers, so it integrates with quite a few other solutions.
Additionally, it has a nice API, so I can call it from different products. I think the key thing is that if I have a staff that operates Control-M on Windows Server, they will easily pick it up if they need to run it on Unix or mainframes. It's the same interface, saving time and improving efficiency.
What needs improvement?
There is not much room for improvement. It already has a GUI and even a mobile app, although I don't use it. It is adequate for most scheduling needs. Offering it as open source for free would be great, however, that's unlikely.
For how long have I used the solution?
The solution is used by probably about five to ten people.
What do I think about the stability of the solution?
The stability is very good.
What do I think about the scalability of the solution?
It scales well, except for the cost. I have to pay per agent per server, which could be prohibitive for some organizations.
How are customer service and support?
I find the customer service to be excellent. BMC provides excellent service. I would definitely rate it a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
The interface is better with Control-M than with Borkom's Atomic Engine or AE, the old UC four product. The interface is cleaner with Control-M.
How was the initial setup?
I have set it up a few times, and overall, it is pretty straightforward.
What other advice do I have?
Since I'm not the vendor, I'm not going to disclose that information. The product has enough options to disable features that could expose proprietary information.
One feature is that I can look at the output of a job, however, that can be disabled with security. It integrates LDAP and Active Directory authentication processes, making it secure and compliant.
Overall, I would rate it a nine out of ten. We are just customers and not partners or resellers.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Consultant at Acentauri
It provides a centralized view of our enterprise workload
Pros and Cons
- "Control-M is infinitely scalable. We only need to add agents. BMC will take care of it if you need anything on the SaaS side, but we can handle the rest using our agent architecture."
- "I'm currently working on the SaaS version, but I've also worked on the on-prem versions before. There is a handful of features that haven't been added to the SaaS version, and the BMC knows that. It's a matter of time before they prioritize the missing pieces and bring them into the SaaS version."
What is our primary use case?
We predominantly use Control-M SAP R3 jobs. That's our primary batch job load with external vendors and internally on our AWS instance. That's our batch load alongside a few custom integrations. They are not public applications. It's all in-house applications. We have integrations and API integrations for the API hubs, which speak to multiple other applications within our next case.
We also use MFT enterprise for secured file transfer and management.
How has it helped my organization?
It isn't the only point of failure, but Control-M handles our business-critical, priority-one applications. We have other options. Control-M runs the SAP side for all batches. The time needed to realize the benefits depends on the scale and complexity.
One use case was in health care and involved shipment orders. With Control-M controlling the workflow, we could effectively monitor it and forecast any delays. This enabled us to deliver critical products in under four hours across hospitals in the network.
We can apply the same standards and run the same set of jobs across environments. Once they are tested in the non-production environment, we can move them seamlessly to the production environment.
We have a nightly process of batch reports. Before Control-M, we spent around 12 hours manually scheduling reports in SAP. After streamlining the process, we reduced manual work to nine and a half hours. The business could update all the processes before midnight.
While it doesn't totally free up IT personnel, it provides visibility into self-service tools where business users can see their pipelines or job streams. It would be read-only access for the business side, but to take action on the job, they still need to contact the IT team.
Control-M doesn't facilitate collaboration between business and IT users, but It provides a better user experience. Both parties can see what they are talking about, so there's no black zone for any of the parties. Before Control-M, the functional team had a particular nomenclature to relate what they had seen on Control-M. With the self-service tool, they can simply relay the job name. The collaboration starts there, and it builds over with a lot of other parameters.
What is most valuable?
Control-M provides a centralized view of our enterprise workload. As the owner, I can access my dashboard and see the status of jobs across the enterprise. It is strong at integrating with different applications and creating a pipeline of dependencies across applications on different operating systems.
When it comes to developments where we have to move across regions or environments, it seamlessly integrates and adapts to different regions. Regarding integration with the DevOps pipeline, it allows us to use a JSON file and promote it across environments easily.
We use Control-M to deploy workflows for DataOps and DevOps initiatives. It allows us to quickly test workflows or configuration changes without much manual effort. We add the JSON file for the conversation parameters and let the system handle the schedule. Integrating other DevOps tools within the journey gives us the management perspective and approval of multiple pipelines.
What needs improvement?
I'm currently working on the SaaS version, but I've also worked on the on-prem versions before. There is a handful of features that haven't been added to the SaaS version, and the BMC knows that. It's a matter of time before they prioritize the missing pieces and bring them into the SaaS version.
For how long have I used the solution?
I started using Control-M back in 2008
What do I think about the stability of the solution?
Control-M has the best stability in the market. They claim 99.99 percent availability. It's hardly four hours of downtime throughout the year.
What do I think about the scalability of the solution?
Control-M is infinitely scalable. We only need to add agents. BMC will take care of it if you need anything on the SaaS side, but we can handle the rest using our agent architecture.
How are customer service and support?
I rate BMC support 10 out of 10. They are stringent about their SLA timelines. They respond on time, and if it's a priority one, they will call immediately.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used the SAP Scheduler and adopted Dollar Universe. All our local manual efforts ran in Windows Scheduler.
How was the initial setup?
It was a greenfield approach, and I was there from day one as a consultant. Deploying Control-M can be easy or difficult, depending on what the business needs. It takes a while to understand the infrastructure setup our business needs and the number of jobs we need to run through this application.
It took a while to understand the infrastructure setup we require. We had to understand the number of jobs running through this application and how business-critical they are. The documentation BMC provides is top-notch and covers every step we must follow.
Migrating to Control-M is a bit tricky in terms of preparing the data and having the right tool to convert required parameters into a Control-M-ready job. Control-M has a feature called AMIGO that helps us migrate from the existing source. Converting a job and loading it into our Control-M format isn't straightforward. We must do some prerecorded checks and setups before.
There is some maintenance in the form of updating agents and deploying patches on the SAP application. Since it's a SaaS application, BMC handles most of the maintenance on the server side.
What's my experience with pricing, setup cost, and licensing?
The license model is based on the number of jobs we run on the SaaS application or the number of executions, unlike the on-premise model options. If we have a handful of jobs, it's always good to consider Control-M, but if it's a large number of jobs, Control-M might not be a great option.
Control-M enables us to consolidate our jobs, and it helps us have a uniform approach and schedule. It helps to have the audit logs available. The scheduler space is nice in terms of control.
Which other solutions did I evaluate?
We attempted to leverage ActiveBatch by Redwood and a few other options, but Control-M had all the features we needed. It gives us a 360-degree view of our implementation across silos. The architectural requirements also vary depending on the criticality of the applications.
Control-M allows us to customize the job templates for any application we need, which covers all our future plans. Its integration speed is excellent because it has templates for every application.
What other advice do I have?
I rate Control-M 10 out of 10. New users will be fine if they follow the Control-M documentation. There's also a book you can buy on Amazon called "Batch Scheduling" that comprehensively covers batch operations and how BMC has evolved over time.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Jan 15, 2026
Flag as inappropriateIT Supply Chain Manager at Alicorp
A powerful tool for automating and executing jobs efficiently
Pros and Cons
- "First of all, the shift from manual to automation has been valuable. We have a tool that can automate."
- "Whenever I pull an S4HANA job to the Helix Control-M tool, it pulls it naturally with all the steps. A job can have several steps, and in this case, it is very easy to control the steps taken. However, in the case of the SaaS IBP tool, it can pull the job but cannot identify the steps. So, when I want to take an action in a step, I have to split the job."
What is our primary use case?
We have several SAP systems such as IBP, S4HANA, SolMan, etc. By implementing Helix Control-M, we wanted a tool that monitors different activities on these platforms and launches jobs.
Each company has a different number of jobs. We have thousands of jobs, but we have selected the most critical jobs of the company that normally run in the early morning. We wanted a platform that allows us to launch the job, for example, from point A until it finishes, and then there is also the possibility of being able to launch another job from another tool, which could be a SaaS tool, such as IBP so that several jobs can be executed and finished in parallel. If there is a failure in the system, we send an email, and for much more important things, generate a ticket in a tool called SolMan so that the support team can attend to the case that has arisen due to the failure of a job.
How has it helped my organization?
All those human errors that we were facing did not occur again. All these processes are critical for the company. We have implemented 22 processes. One of the processes starts at eleven at night. The process runs in S4HANA. It sends data to IBP, and IBP makes an optimizer and then it becomes a request that specifies the national transfers of the products that are going to be distributed. In other words, these are requests that indicate how many products should be sent from one point to another point for the customer at a national level. At six in the morning, another team, which is the distribution team, waits for this request to assemble the trucks and get them ready to leave. If they do not have this request, the trucks will remain stationary. By having the trucks stopped, there is no distribution, so there can be a loss of sales. There can be a drop in stock. You accumulate inventory in the warehouse because the plant continues producing, but where are you going to put the new products? There are a series of consequences that can cause the process to fail because we did not have immediate action to create that request. This tool has helped us positively impact the company's processes. We could get its benefits immediately after the implementation.
Helix Control-M’s ability to build, schedule, manage, and monitor application and data workflows in production is good. When we went live and throughout the first stage of the project, I thought it was great because we received full support. Now that we have the tool live, I have presented more cases, and I feel that they are a little slower. I have to try harder to get their attention.
Helix Control-M has affected our ability to orchestrate data pipelines in production. It has been a great benefit. Little by little, users' trust is increasing. When there is just one small failure, they usually stop believing in the tool. With a more solid tool like this, we have fewer errors, which means more trust of the users.
Helix Control-M has given our company’s business users visibility and control over their jobs and freed up IT personnel for other tasks. It has freed us up a lot because previously, IT used to coordinate meetings with the company that gave us the manual service. We had to meet and discuss failures and issues, but we no longer have these meetings because that third-party company is no longer there. We replaced them with this solution, and it has freed up a few hours. Being able to free up the company's IT team is important because we have so many issues to deal with. Nowadays, technology and innovation are in full swing, and users are constantly asking for new things, so the more we focus on those things, the better.
Helix Control-M has affected collaboration between IT and our business users. Previously, our business users only complained about process failures, and now they themselves can reprogram. Before Helix Control-M, we had to send emails with the reprogramming. Despite that, they did not do what we had specified in the email, so it was all a waste of time. We wasted time with the business, and we wasted time meeting with this company. In the end, they did not do what we had told them. Nowadays, the user interacts directly with the tool because they have access. They themselves can reprogram those processes. There is less need to have a meeting, and there is also a reduction in the email replies and forwards. We have reduced everything. They directly interact with the tool to launch and relaunch.
What is most valuable?
First of all, the shift from manual to automation has been valuable. We have a tool that can automate.
The second valuable feature is that there have been many benefits, which we have been utilizing little by little.
The third valuable feature is that there is a good support team. They have solved things that other companies have not done. When it comes to IBP, because it is SaaS, it was not easy for our team, but we received good support. At first, there were also issues regarding the functionality of SolMan. We saw that it was not going to work, so we did not go live with that, but they told us that there was going to be a new version where the ticket would be generated almost automatically. Because they were releasing a technical issue that would allow us to generate a job automatically and generate a ticket in a simpler way, we waited for that upgrade to be released, and it indeed was like that. Such continuous support is very valuable because it is not a tool that does not progress. They are constantly releasing things and allowing it to grow and cover more functionalities.
What needs improvement?
There can be an improvement in the area of finance.
I contacted the BMC team here in Lima and mentioned the things that can be improved. For example, S4HANA jobs are something with which BMC has already worked in several companies. Whenever I pull an S4HANA job to the Helix Control-M tool, it pulls it naturally with all the steps. A job can have several steps, and in this case, it is very easy to control the steps taken. However, in the case of the SaaS IBP tool, it can pull the job but cannot identify the steps. So, when I want to take an action in a step, I have to split the job. We are having to work longer because we have to split the jobs from, for example, 52 steps to 12, depending on where I want it to have an action. We would like the tool to be able to identify the steps so that we are not continually splitting them as it generates more executions for me.
The other improvement is that in, for example, S4HANA jobs, when the job fails, you have the status of the job. It recognizes them perfectly. In the case of IBP, it also has status but at a more minimal level. Sometimes the step fails, but the job does not fail. It ends with an error in a step without identifying it for me.
Another thing that we have asked to improve is that Helix Control-M can be integrated with more tools such as Odoo. Odoo is a tool for all these companies that are not with SAP. They use it as a small ERP to generate their sales. Odoo integration will help us receive inventory reports.
The communication and details related to the upgrades that are going to be happening also need improvement.
For how long have I used the solution?
The implementation began in 2021 and went live in February 2022.
What do I think about the stability of the solution?
It is a powerful, stable tool.
What do I think about the scalability of the solution?
I have had a very good impression. I have been to the events where BMC shows its new products. I see that there are more things that are going to help a lot. We will be able to get much more out of it.
Alicorp is at several locations and in several countries. These processes have only been launched here in Lima, Peru. They have been divided into the demand planning, distribution, production, and supply areas by the planning team, but it is only done by a team here in Lima. The result is at the national level, but the configuration made in the system is only done in Lima, Peru. Later, we will surely also move internationally.
We started with a small planning team that is gaining confidence in the tool, and the next stage is to cover more areas of the business because currently, it is a small group with a small number of processes being executed. The idea is to make a massive change in the other areas as well, such as the finance department, and then the analytics department. This requires us to look at this implementation from various angles, so we can optimize the dissemination and execute it massively. Before taking that step, we wanted to be in a solid position with the team that is working on Helix Control-M. We wanted to have confidence in what the tool does, and now that we reached that step, the next step is greater use.
How are customer service and support?
Our first-level support is with the GrupoCONTEXT team. They have the knowledge for all cases. There have only been 2 or 3 times where they did not know about the issue and involved BMC. There have only been 3 complex events. There have not been more complex issues. Normally, there are problems when maintenance and upgrades are carried out because sometimes the system changes.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously executed this process manually. It was a third-party company that had 9 people in the early hours. They manually launched one job and then relaunched the other according to a document that we gave them. The document said what things should be done depending on the case that arose. The problem was that there was a lot of shift rotation. For example, if one job ended at 2:00 a.m., in theory, the other should start at 2:01 a.m., but it started at 2:10 or 2:20 a.m. It took 20 to 30 minutes. This time was wasted because the person was not there all the time monitoring. They either made a mistake in launching another job that was not the one we had indicated, or they simply did not launch, which was much worse. So, because of the shift rotation of people, since they were early morning jobs, we constantly had those problems. We had a loss of time, no precision, and a lot of human error.
How was the initial setup?
I was involved in the process of evaluation and implementation, and now, I am also involved in monitoring the development.
Its implementation is among the simplest I have done. SAP tools are more complex. Helix Control-M was live within a short time. We configured it in 2-3 days. We tested it one day, and the next day, it could go live with a process right away.
Our implementation strategy was to divide the implementation into stages. We did it by area and configured the jobs. That was it. We had workshops to understand what the user wanted, and then we did configuration in the test environment to see that what they requested is actually what is being done and executed in that environment. We then moved that to production, so for each user group, we followed: demand, distribution, supply, and production. It was super simple.
In terms of maintenance, from time to time, they notify us that there are upgrades. We receive notifications about agent upgrades, tool upgrades, and some system maintenance. Because it is a SaaS, they tell us everything. We coordinate internally so that if there is a process that is running at that moment, that program is executed manually.
For the server and agent part, we have outsourced the maintenance to the CJG company. They are in charge of doing that maintenance. On the operations side, there is a person in charge. Every time something happens, he is in charge of the event.
What about the implementation team?
For the integration, we received assistance from GrupoCONTEXT. They were in charge of doing all the configuration and programming.
From GrupoCONTEXT, there were two people with constant support from BMC. On our side, there was an architect and a few other people. All the suppliers were contacted so that they were present during configurations, integrations, and testing.
What was our ROI?
We have seen an ROI. In theory, this third year, we will recover what we invested. It has helped us replace the cost of human resources.
For this tool, as we made the three-year contract, the cost of the licenses is maintained. If we had to hire people for this work, we would have had to increase their salaries every year.
What's my experience with pricing, setup cost, and licensing?
They are expensive. If we were a small company, it would be complicated because we have to have strong sales and operations to be able to afford a tool of this level. Being a large company, the cost-benefit is covered, but it is not within the level of cheap solutions.
The dilemma for us was whether it is worth paying for a monitoring tool or whether it is better to pay people for the work. Helix Control-M was more beneficial because we had problems with manual monitoring, and these problems were expensive.
Which other solutions did I evaluate?
I was in charge of evaluating all the tools. Because we already had SAP, I first evaluated the SAP tools, such as SAP PI/PO and SolMan. All the SAP tools do these functions. They do them well, but they have limitations. For example, in SolMan, you can monitor and do all the operations, but when it comes to IBP, which is SaaS, it does not work. It is better to not manipulate the programming settings. It is better to leave the standard programming settings because it is simpler.
I was also told to evaluate external tools, so I evaluated Helix Control-M and the IBM solution. Helix Control-M won there. It is the first time that we have used a tool for this type of control. Previously, this work was done manually by a team of people. We used the tools only when monitoring a single platform. For example, for S4HANA, we only used SolMan, but we wanted to integrate several systems and find a solution that does all the activities efficiently and safely.
What other advice do I have?
I would advise you to challenge it. We made an assessment to challenge it to see that it covers all of our use cases and we can trust it. It is a solid tool. Go for it if you can afford it.
The most important lesson that I have learned from using this solution is to not be afraid of automation. Sometimes, because you have been working manually for many years, migrating everything to automatic processes is risky, but I learned to not be afraid of doing this.
In terms of the measurable business impact of Helix Control-M, we are working on that. I just had a meeting with the commercial team on the subject of the month-closing report process. Currently, the month closing process is 5 days, and they want to reduce it to 3, for example. What they have told me is that if orchestrated right, Helix Control-M could help reduce the process time. We are in the middle of the evaluation process to precisely take care of its business impacts. With the finance department, we are evaluating the possibility of reducing time.
Overall, I would rate Helix Control-M a 9 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Dev Ops Engineer at a media company with 201-500 employees
Offers broad-level exposure that has increased our efficiency
Pros and Cons
- "It helps us meet our service-level agreements. It is integrated into our CI/CD pipeline. It enhances our operational productivity."
- "Control-M has improved our organization's functions by supporting high availability and integrating with CI/CD workflows."
- "The UI can be challenging for new users due to its learning curve. Additionally, there are some errors during automation. More detailed logs would be helpful."
- "The UI can be challenging for new users due to its learning curve."
What is our primary use case?
I am using Control-M for cloud infrastructure and automation-related tasks. As a cloud engineer, my work involves scheduling, deploying, managing, and monitoring processes for infrastructure and workflows. It is integrated with a CI/CD toolchain as part of our DevOps culture.
I am using the cloud version. I am using Helix Control-M.
How has it helped my organization?
Control-M has good integration capability. It integrates well with all the solutions. It also has good reporting capabilities.
Control-M has improved our organization's functions by supporting high availability and integrating with CI/CD workflows. It helps maintain high availability and manage workflows across the production environment, increasing our productivity.
Additionally, Control-M has offered broad-level exposure that has increased our efficiency. Our workflows run smoothly. Everything is easy. We have had very positive feedback.
Control-M is fine to integrate with our DevOps toolchain. It is neither difficult nor easy.
Control-M made it more simple to create, integrate, and automate data pipelines across on-premises and cloud technologies. It is very comprehensive.
What is most valuable?
Control-M provides workflow orchestration, including scheduling, deploying, managing, and monitoring workflows. It helps us meet our service-level agreements. It is integrated into our CI/CD pipeline. It enhances our operational productivity.
What needs improvement?
The UI can be challenging for new users due to its learning curve. Additionally, there are some errors during automation. More detailed logs would be helpful.
We would also like enhanced API support. The APIs should be more comprehensive.
For how long have I used the solution?
I have been using Control-M for almost two and a half years.
What do I think about the stability of the solution?
Control-M is stable so far, with no issues regarding crashing or lagging.
What do I think about the scalability of the solution?
Control-M is very scalable. It can absorb more workload wherever needed.
How are customer service and support?
We have had occasional response issues with their customer service. They do not always provide timely support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We have used Redwood RunMyJobs and Apache Airflow. Control-M offers more features under one umbrella. It has cloud-native support, real-time analytics, and other features.
How was the initial setup?
The initial setup was challenging due to network setup issues and a lack of timely support from the service team. Its implementation took about a month. We did not have any downtime.
What about the implementation team?
We did the deployment in-house without using an integrator or consultant.
What's my experience with pricing, setup cost, and licensing?
Pricing is generally affordable, though some features cost a bit more.
What other advice do I have?
New users should familiarize themselves with the tools and undergo training. It is essential to understand the necessity of using Control-M in your organization. I would recommend starting with your workflows and gradually integrating it with all the tools.
I would rate Control-M an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Updated: May 2026
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