The primary use case for Dell PowerEdge R-Series in my company includes application servers, data storage, and security.
IT Manager at a manufacturing company with 1,001-5,000 employees
Provides consistent 24/7 performance for critical data and application workloads
Pros and Cons
- "The specific features of Dell PowerEdge R-Series that I find most valuable are stability and performance."
- "We want to ensure that we have 24/7 availability with Dell PowerEdge R-Series, and we have pretty much had that with the servers over the years."
- "In terms of storage, bigger storage capacity for Dell PowerEdge R-Series would be an improvement."
- "In terms of storage, bigger storage capacity for Dell PowerEdge R-Series would be an improvement."
What is our primary use case?
What is most valuable?
The specific features of Dell PowerEdge R-Series that I find most valuable are stability and performance.
We want to ensure that we have 24/7 availability with Dell PowerEdge R-Series, and we have pretty much had that with the servers over the years.
Performance-wise, for the end-users and the data compute coming through, we are 24/7, so it has to be manufacturing and collecting data constantly. Those two factors from Dell PowerEdge R-Series servers have been very effective over the years.
The Dell PowerEdge R-Series plays a role in my company's AI initiatives, as we're in the very early days of AI. However, the intention is to store data on the new servers, which will then be run by AI models that will be on-premise. We would use the CPU, GPU, or whatever processing capabilities are within Dell PowerEdge R-Series to do the processing of the models.
What needs improvement?
The stability and reliability of Dell PowerEdge R-Series are very robust. In the last ten to 15 years of using Dell hardware, I have had a few PDUs and a few hard drives fail, however, in terms of warranty support and replacement, we have never had any actual business downtime.
In terms of storage, bigger storage capacity for Dell PowerEdge R-Series would be an improvement. There hasn't really been anything that it has not been able to achieve for us, but storage capacity could be increased.
For how long have I used the solution?
I have been using Dell PowerEdge R-Series servers for approximately 15 years.
Buyer's Guide
Dell PowerEdge R-Series
January 2026
Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
What do I think about the stability of the solution?
The stability and reliability of Dell PowerEdge R-Series are very robust. In the last ten to 15 years of using Dell hardware, I have had a few PDUs and a few hard drives fail, but in terms of warranty support and replacement, we have never had any actual business downtime.
What do I think about the scalability of the solution?
Dell PowerEdge R-Series scales with the growing needs of my company at the moment, as we are making this new investment.
We had reached the age limit on the old hardware. We did have a conversation about whether we should just extend the warranty support and continue to use the existing infrastructure, however, the performance would be less than what you can buy today. It is natural that the performance of a machine and its CPUs will deteriorate over time.
In terms of scalability, the depreciation on the hardware had already been completed from a financial perspective. From a lifecycle perspective, we could have extended it, but personally, I always prefer to have more modern equipment. I made that decision, but scaling was not a constraint.
How are customer service and support?
Dell's relationship with our company, both on a global and a personal level, has been very good over the years. There is a strong relationship between Dell and ourselves, and there have never really been any issues.
If it purely came down to price, maybe we would consider someone else, however, I value both the service level and the price. In that context, Dell's service levels have been very high and consistent.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have considered other vendors other than Dell, and we have used HP previously.
What was our ROI?
I have seen a return on my investment with Dell PowerEdge R-Series historically. We have not seen it yet with this new investment, however, historically, we have. We have used two physical Dell PowerEdge R-Series machines to run 15 servers. You can imagine the return on investment there with two physical devices for 15 servers.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup costs, and licensing of Dell PowerEdge R-Series was fine. It was relatively straightforward. We gave our requirements to Dell and PFH, and they came back with the pricing. Then we readjusted it again with further internal discussions. It was a smooth process.
What other advice do I have?
My advice for someone who is considering Dell PowerEdge R-Series is to take the time to see what business processes you want to use on it and make sure it fits properly. Do this in conjunction with Dell and your internal technical teams to make sure that it's fit for purpose for now and for a five-year window.
On a scale of one to ten, I rate Dell PowerEdge R-Series an eight.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 24, 2025
Flag as inappropriateAdministrator at a manufacturing company with 11-50 employees
Reliable servers have supported long-term projects and simplified consistent infrastructure planning
Pros and Cons
- "Dell PowerEdge R-Series products grow with the company's needs; they are scalable for my long-term plans."
- "On the negative side, I must say that the price of Dell PowerEdge R-Series is an issue."
What is our primary use case?
I mainly use Dell PowerEdge R-Series; I used to have a few Ts, but now I use almost exclusively the R-Series.
I am involved in working with Dell PowerEdge R-Series, from project planning, both at my company and at the customer's, to setting up the infrastructure and maintenance, including all the typical admin tasks.
I use Dell PowerEdge R-Series more for the basic functions, having administrative servers, starting with Active Directory and those standard things. In the AI area, that product is not used by us, simply for legal reasons, since it is not allowed at the customer. I also run industry-specific systems on them, specifically for the TV sector, basically across the board.
What is most valuable?
When you ask about functions of Dell PowerEdge R-Series, I will be blunt: it is a server like any other; as long as it runs, I do not really care, in principle. It is of course nice that you can say, if you know one, you know them all, meaning whether I have a 340 or a 750, I know where the power button is and where other components are located. This consistency across the same family is the advantage.
Regarding how Dell PowerEdge R-Series works, I can say that they are very reliable.
Dell PowerEdge R-Series products grow with the company's needs; they are scalable for my long-term plans. For my company internally it is manageable, but with the customer, if a project grows, then I just have to take the next bigger one.
What needs improvement?
On the negative side, I must say that the price of Dell PowerEdge R-Series is an issue. This is partly because the systems often come with components by default that I do not really use. Dell has RAID controllers pre-installed on most systems, which I rarely need because I then go via software RAID or use things differently. I simply have to buy them with the system. In that respect, a competitor on the market would be an advantage, because there you could buy those things as add-ons, meaning I could leave them out. However, I have Dell in my portfolio, which is why I use them consistently.
I think you can configure a lot in the ordering process. However, for my use cases, there are still too many things that are predefined, which I simply have to buy because they are part of the base configuration, and that is a bit of a disadvantage.
I would like to see the iDRAC function of Dell PowerEdge R-Series expanded further because I find it really impressive. I even find it better than with other vendors, and while I have no idea what else you could do with it, it is great.
For how long have I used the solution?
I have been working in my field for 28 years with interruptions, making it 29 years of professional experience.
What do I think about the stability of the solution?
Regarding the stability and reliability of Dell PowerEdge R-Series, I have had problems with one or another machine. A technician comes out, repairs it, and then the things run again. I also have devices at a customer that have been running continuously for eight years, and I am waiting for them to finally give up, but they do not.
What do I think about the scalability of the solution?
Dell PowerEdge R-Series products grow with the company's needs; they are scalable for my long-term plans. For my company internally it is manageable, but with the customer, if a project grows, then I just have to take the next bigger one.
Every three to five years, there is a refresh, and in that context, I check whether the capacities are sufficient or whether I need to scale up. For some projects, I simply put in a second server. For other projects, I said no, I will start from scratch and then I put several really big machines there.
How are customer service and support?
I would rate Dell support very highly at a 10. When I call, which is something I paid for, I have a spare part the next day or an appointment with a technician.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I do not know if my company used another solution for servers before Dell PowerEdge; that was before my time, and I have no information about it.
How was the initial setup?
I was involved in the initial deployment and setup of Dell PowerEdge R-Series products.
What was our ROI?
As a pure technician, I am the wrong person to ask about return on investment from the products. I do not have any performance indicators or benchmarks to measure success with Dell PowerEdge R-Series.
What's my experience with pricing, setup cost, and licensing?
Regarding the pricing and licensing of Dell PowerEdge R-Series, I would say it is a bit expensive. For my purposes, there are many components in the base configuration that I could actually save. That is why they are relatively expensive for me. However, if I calculate it in comparison, then with Dell I have a Mercedes and elsewhere just a Hyundai.
What other advice do I have?
I would not say that the devices I have in-house have contributed to growth and business success for a smaller company like mine, but those I have at customers' definitely do. That is something you pay for when you buy these things: you do not have a no-name box, you have a Dell. Dell is a name that, especially with customers—and I am talking here particularly about public sector clients—automatically ticks a few boxes, and then you might get one or another contract more easily.
I do not see specific features of Dell PowerEdge R-Series that address the needs of small and medium-sized businesses, except the iDRAC, which is one feature where I find it very well implemented. With other devices, it is a bit more fiddly. However, it is also like driving any car; with some, it is a bit easier, with others not, but that is definitely an advantage. Apart from that, the server itself is a server like any other. My overall review rating for Dell PowerEdge R-Series is nine out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 23, 2025
Flag as inappropriateBuyer's Guide
Dell PowerEdge R-Series
January 2026
Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
VP of Digital Technology and Innovation
Global support and specialist assistance have enhanced complex enterprise applications
Pros and Cons
- "They have superior customer support compared to Supermicro, which does not cater to enterprise-level needs."
- "The most valuable features of Dell PowerEdge Rack Servers are their worldwide support, which is very accessible along with receiving assistance from professionals and specialists, and the continuous innovations that make it an amazing product in this era."
- "The grade store disks sometimes break, indicating an area for improvement in longevity and reliability."
- "The grade store disks sometimes break, indicating an area for improvement in longevity and reliability. They need to improve the durability of the disks."
What is our primary use case?
That is my primary use case for Dell PowerEdge Rack Servers.
What is most valuable?
The most valuable features of Dell PowerEdge Rack Servers are their worldwide support, which is very accessible along with receiving assistance from professionals and specialists, and the continuous innovations that make it an amazing product in this era.
I find Dell PowerEdge Rack Servers to be a very complex product that is useful in various purposes and across enterprise-level and data center applications, making it very valuable in any area.
Dell PowerEdge Rack Servers stands out over competitors due to their clean design and strong technology support.
What needs improvement?
The grade store disks sometimes break, indicating an area for improvement in longevity and reliability. They need to improve the durability of the disks.
For how long have I used the solution?
I have been using Dell PowerEdge Rack Servers since around 2015, which was maybe the first or early generation of PowerEdge servers.
What do I think about the stability of the solution?
When discussing stability and reliability, we aim for Tier 3, requiring the right solutions and servers, which Dell PowerEdge Rack Servers can help us achieve.
What do I think about the scalability of the solution?
Dell PowerEdge Rack Servers are very scalable and recently announced new HCI called APEX HCI, providing many advantages and flexible options that are understandable for customers.
How are customer service and support?
They have superior customer support compared to Supermicro, which does not cater to enterprise-level needs.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Supermicro and HP before selecting Dell PowerEdge Rack Servers.
What was our ROI?
While I can't recall specific numbers, our company has had discussions about the return on investment from using Dell PowerEdge Rack Servers. It takes time to realize those benefits.
What's my experience with pricing, setup cost, and licensing?
With over 15 years in this field, I can say that the setup costs, pricing, and licensing in terms of cost efficiency and OPEX, alongside working with Dell PowerEdge Rack Servers, is very cost-efficient. They allow for improvements, changes, and upgrades which are understandable and clear.
What other advice do I have?
We are planning to implement Dell PowerEdge Rack Servers with GPUs this year, and we are currently working on that purchase.
We are not using it for AI yet; we are just planning this year while working with Dell's representative office on it. We look for solutions suitable for AI and GPU, while previously we considered flash disks and CPUs for cloud platforms and RAID controllers as important for implementing HCI.
I would rate Dell PowerEdge Rack Servers a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 22, 2025
Flag as inappropriateEngineer at a energy/utilities company with 5,001-10,000 employees
We get excellent support and configuration flexibility to do things based on the use case
Pros and Cons
- "I find the flexibility of the build-out in Dell PowerEdge Rack Servers very valuable because we can do different things based on the use case. This flexibility is highlighted by being able to reduce CPU count, RAM count, and the number of drives depending on the site's importance."
- "Dell PowerEdge Rack Servers scale very well with the growing needs of my company."
- "Power consumption is probably on everyone's top of mind regarding Dell PowerEdge Rack Servers; they use a lot of power and create a lot of heat. Also, the noise levels are pretty high, though I'm not sure if there's anything that can be done about it."
- "Power consumption is probably on everyone's top of mind regarding Dell PowerEdge Rack Servers; they use a lot of power and create a lot of heat."
What is our primary use case?
We use them as cluster nodes for virtualization purposes.
What is most valuable?
I find the flexibility of the build-out in Dell PowerEdge Rack Servers very valuable because we can do different things based on the use case. This flexibility is highlighted by being able to reduce CPU count, RAM count, and the number of drives depending on the site's importance. Additionally, using Dell PowerEdge Rack Servers exclusively provides a single source for replacements, assistance, and support. We have a good partnership with our distributor. We've got really good support with them.
What needs improvement?
Power consumption is probably on everyone's top of mind regarding Dell PowerEdge Rack Servers; they use a lot of power and create a lot of heat. Also, the noise levels are pretty high, though I'm not sure if there's anything that can be done about it. It'd be nice to get the volume down so that we can use these a little bit more frequently in other use cases where there's maybe a nearby office environment.
One thing that might be a little bit of an improvement is the faceplates. It can't be that expensive to have the LCD screen on all faceplates. We've gotten into this situation where we didn't have the faceplates. We like them. We buy them, but they don't come with the LCD screen. We then have to rebuy those, so it would be nice to have that standardized across the fleet because it can't cost that much more.
For how long have I used the solution?
I personally have been using or working with Dell PowerEdge Rack Servers for about two years.
What do I think about the stability of the solution?
They have been rock solid for us; we haven't had power supply failures. The drives seem to be the area of most concern, but if we look at the MTBFs on them, they're above industry standard. We don't have a huge install base, so we're not really that good at evaluating that, but drive improvement is definitely something we could look at for the future. We talked to them about some opportunities to test some of their stuff in our lab environment.
What do I think about the scalability of the solution?
Our organization has more than 6,000 people. Dell PowerEdge Rack Servers scale very well with the growing needs of my company. For our current use case, it's very good, and some of the improvements we've seen in storage density and power efficiency gains will only help us.
How are customer service and support?
It has been good. I'd rate them at least a nine out of ten. There was a little hiccup where they sent one of our drives to a location that doesn’t exist anymore, but we don't know exactly why it went there. We might have to check with our account holders that all of our addresses have been updated and get a bit more contact on some of the things that we don't really review as often as we possibly should.
How would you rate customer service and support?
Positive
How was the initial setup?
Everything worked really smoothly. They're easy to rack, and I love the rack systems as they are very easy to use and to move. We do a lot of moving of equipment, and having that ability is really good. We encourage them to continue to keep their racking systems the same and include them in the purchase. That's really big and helpful.
Which other solutions did I evaluate?
It was before my time, but even now, we're always looking because we have to make sure that we are not vendor locked and missing opportunities. HPE is another big example of something that we would look at. I'm not sure if we are looking at anything else, but we have been looking at the ruggedized version of Dell's product line, including both the XR and some new ones we saw at the conference, which we're going to maybe talk to our vendor about having some demos done for us.
In comparisons between HPE and Dell PowerEdge Rack Servers, support really stands out; it's been a little more difficult because our enterprise side of the house is HPE primarily. I don't know if that's a function of HPE or our company's relationship, but Dell, being our sole source through our distributor, has provided us with very good support and response.
What other advice do I have?
The performance metric or benchmark we use to measure success is whether it works. If it's not working, then we have bigger problems. Dell has just been very helpful. We don't have a lot of maintenance that we have to worry about. We have the occasional failure of a drive, but the response time is incredible. We're pretty happy with the product.
My advice for any other company considering Dell PowerEdge Rack Servers is that the proof is in the execution: just buy them. You can either go based on a salesman's word or just buy some and use them, and you're going to be pleasantly surprised.
I would rate Dell PowerEdge Rack Servers a nine out of ten. They're on the right track. They're asking the right questions, and we'll keep working with them to try and make everything as good as it can be.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 22, 2025
Flag as inappropriateProduct manager at a comms service provider with 1,001-5,000 employees
Achieves resilient performance with significant downtime reduction
Pros and Cons
- "Dell PowerEdge Rack Servers have helped reduce our downtime by a lot."
- "The solution can be improved in terms of firmware backward supportability. With the sixteenth generation servers I am using, slightly older kernels and drivers are not supported."
What is our primary use case?
I use the solution primarily for software-defined networking, and there are some AI workloads present as well. We started last year, but previously, it was mostly about software-defined networking and private clouds. We mainly used OpenStack. These are the main use cases I run with PowerEdge.
It's quite good at handling diverse applications. I don't have any complaints about that. It's very smooth.
How has it helped my organization?
We have not experienced any security incidents or vulnerabilities with PowerEdge Servers.
Dell PowerEdge has reduced operational overheads in terms of support and operations build.
What is most valuable?
I am a fan of its ability to handle the evolving needs of high-performance workloads. It's very demanding. I mostly use it with a CPU load of nearly eighty to ninety percent, with workloads where we take the maximum output from the servers on the cloud. It has been sustainable and reliable in terms of compute.
Dell PowerEdge Rack Servers have helped reduce our downtime by a lot. The production downtimes are mostly planned. My system is designed in a resilient way, but with PowerEdge Servers, I don't need a one-to-one ratio redundancy, which leads to about eighty percent downtime reduction. It has also reduced operational overheads related to support and operations.
I like that it is stable. Things become very difficult over time when you increase the security. In Dell's case, it is very stable, and I like that it's very process-oriented.
The security is on par to the global standard. We always get market standard security. Upgrades run smoothly and seemlessly.
Their biggest strength is their stability under heavy workloads and their long term reliability. I don't think they have any weaknesses.
What needs improvement?
The solution can be improved in terms of firmware backward supportability. With the sixteenth generation servers I am using, slightly older kernels and drivers are not supported. I have to use the latest OS because the drivers and particular support are not there.
The rack port supportability for the latest PowerEdge servers is not great. Until the fourteenth generation, I never faced this issue. From the fifteenth and sixteenth generations, this issue has started occurring.
These servers are not very adaptive to the multiple GPU model. I can insert at most two GPUs. While the Dell server in terms of compute is capable of handling multiples, the physical design does not allow more in terms of placement space.
For how long have I used the solution?
I have used the solution for the last six years.
What do I think about the stability of the solution?
The stability is quite good. I have no complaints about it as it is very smooth.
What do I think about the scalability of the solution?
The scalability of the solution is very easy. The process is seamless.
How are customer service and support?
The customer service was good in certain aspects, but I mostly had services where things became complex because of the software-defined networking applications. They use things differently, so I have to consult first and make arrangements. Designing and all those parts take time, so customer service can be improved in terms of timing.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Cisco, HP, and Supermicro in the past. PowerEdge was not originally selected for stability and hardware compatibility,
What about the implementation team?
We use Dell deployment services for the storage solutions, not for PowerEdge.
What was our ROI?
There is a return on investment because I have been using them for the last four or five years. ROI is there, but it's a complex assessment when considering the return on investment from the hardware. It's part of a complete solution where I would assess this aspect.
What's my experience with pricing, setup cost, and licensing?
The total cost of ownership for support and operations has reduced significantly. In terms of stability, I seldom encounter support cases or operational costs. They have been stable and running for years without performance downtime or significant disc failures, providing me an edge in operational and support costs.
What other advice do I have?
My advice to anybody considering Dell PowerEdge is to check the new ranges which are more adaptive towards AI. The R750 and R760 are general-purpose servers, so they need to look into AI-specific servers where more GPUs can be incorporated. On PowerEdge Servers specifically, the benefits are clear. I would rate them nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Director, Information Technology at a non-profit with 11-50 employees
Unlock exceptional data management with unmatched resilience and support
Pros and Cons
- "The solution deserves a rating of 10 out of 10."
- "The only challenge we have with the product is keeping it in line with VMware, knowing that VMware has now gone with a different provider."
What is our primary use case?
We use Dell PowerEdge Rack Servers to manage all of our data. We have a lot of data that comes in. We're from the insurance industry, so we've managed data for 30 plus years of claimants who need to file claims for insurance for their property and homes. That needs a system that's robust, reliable, and secure. We looked at high availability servers by getting Dell PowerEdge Rack Servers.
What is most valuable?
The benefits of Dell PowerEdge Rack Servers are its resilience, cost-effectiveness, and easy manageability. Our IT professionals are quite familiar with the technology, and we receive great customer support as well. We appreciate the resiliency because we can spread out our load of service between three hosts. That gives us redundancy if we need to do maintenance, or if we have an issue with any of the memory or hard drives in any of the servers. The storage itself is built with plenty of RAID, which means that data corruption and data loss are reduced significantly.
It has benefited us by eliminating downtime. Our servers have been resilient, and we've been able to do maintenance without any issues. We have truly not had any downtime on the infrastructure at all, whereas before we implemented this resilience, there were occasional downtimes that the organization needed to deal with.
What needs improvement?
The only challenge we have with the product is keeping it in line with VMware, knowing that VMware has now gone with a different provider. We're in this race with the software versus hardware compatibility. With Dell PowerEdge Rack Servers, we knew where we stood with some of the parts.
Licensing is also an issue, as we don't know what the costs are, what licenses we have, and whether the pricing will change. There's no transparency in what's happening or how our support works with VMware. They could improve by coming back and managing, maintaining it with a periodic check. For instance, after installation, they could return a year later to verify we're still applying best practices.
For how long have I used the solution?
We have been using this particular solution for about four years.
What do I think about the stability of the solution?
We have been able to do maintenance without any issues. We have truly not had any downtime on the infrastructure at all, whereas before we implemented this resilience, there were occasional downtimes that the organization needed to deal with.
What do I think about the scalability of the solution?
The system has provided operational success by eliminating downtime. The resilience is really the key part that we focused on. If we want to enhance our services, the support has been great. We bought our product with scaling involved, and we've been scaling it up anytime we've needed more storage. The price point for Dell PowerEdge Rack Servers is easily configurable. You can have a small business to an enterprise level, depending on what you want to build it with. This makes it easy because we can buy something and scale it up to a larger business if we grow.
How are customer service and support?
With Dell PowerEdge Rack Servers, there is no one better in the industry for tech support service. I can vouch for having experiences working with other companies that have had different technologies and different support, and working with them is a completely different experience than working with Dell. That's what separates Dell from the other competitors. The Dell support is far better than anyone I've experienced.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were required by our organization to have three reviews of competitors, and Dell PowerEdge Rack Servers came out ahead. HPE was one of them, and the third may have been Cisco UCS options. It was all standard, standalone servers per solution. That led us to go into the virtual environment.
How was the initial setup?
It's easy to manage Dell PowerEdge Rack Servers because Dell makes it straightforward. The interfaces from the different storage and servers that we've used haven't changed too much. The deployment services we get in the beginning mean that we are onboarded quite effectively to the point that we can self-serve.
What other advice do I have?
The solution deserves a rating of 10 out of 10. It's really that good. The Dell support is far better than anyone I've experienced.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 20, 2025
Flag as inappropriateTeamlead IT at a manufacturing company with 51-200 employees
Remote management has improved reliability and support while keeping virtual hosts running smoothly
Pros and Cons
- "We actually have not had any failures in the last 7 years regarding availability."
What is our primary use case?
We are not using Dell PowerEdge R-Series yet, but we do use the PowerEdge. Our use cases for Dell PowerEdge R-Series are actually our virtualization hosts.
What is most valuable?
I actually love iDRAC as a feature of Dell PowerEdge R-Series for its value. I love iDRAC because with it we can simply access the server remotely without being on site. It is always convenient when I can just stay sitting in the office.
What distinguishes Dell PowerEdge R-Series from other servers is that I only used to have HP, which were simply not as reliable. When I joined the new company, Dell was already there, and I love the ProSupport and the reliability. Those are the main characteristics where I can say that is the difference.
I cannot say how Dell PowerEdge R-Series has improved my company because this company has always worked with Dell.
What needs improvement?
For our company, I do not see any areas where Dell PowerEdge R-Series could be improved. We are super happy with the products and we certainly have not fully exploited their potential yet. Accordingly, we already have room to grow anyway.
Last year we reinstalled the old servers and found they run great and also found we can still do updates over the internet, which I did not even remember the devices were capable of back then. Accordingly, I have no pain points.
We always have the issue that the company watches the money regarding pricing. Of course, when prices go down, I am happy, but that is no longer a purchase criterion for me because we are just so convinced by the product.
If anything, then it would be the price that could most easily be improved. I really do not have any pain points where I would say there has to be something. There is also nothing where I would say it is only mediocre.
We actually just have a problem with communication concerning improvements, as when new updates come out, we find out about them relatively late, which could be improved. But in this case, that actually only concerns the firewalls.
For how long have I used the solution?
I have been using the PowerEdge since 2011.
What do I think about the stability of the solution?
Dell PowerEdge R-Series servers are very reliable. We have had hardly any failures so far. I am just convinced because we have been using them for ages. Our current servers, which we are using now, will be 7 years old this year. The others that we still have in reserve are still running as well. They have just been moved to a second tier. I have absolutely no problems with that. We usually use them beyond the official support period. When the support expires, that is how it is, but I still get spare parts through Dell partners.
What do I think about the scalability of the solution?
Five years ago, we expanded the memory of Dell PowerEdge R-Series and were able to do that together with Dell. We simply called, we need more memory, we bought it, and accordingly, that worked. Otherwise, the devices themselves are completely oversized for our company, and we have just been living with these devices for 7 years now. So I can say it is working.
How are customer service and support?
I would rate Dell's support as A+. With HP, I always ended up in a foreign call center, and we always had a language barrier. That is just how it is. My English is not the best, but I somehow manage with hands and feet. But if I am then on the phone with someone whose native language is also not English, then it does not work. With Dell, when I call within business hours in ProSupport, I always get a German hotline, and they have always been able to help me so far. I would rate Dell's support 10 on a scale from 1 to 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I used to work with HP in another company. The differences between HP and Dell PowerEdge R-Series—for me, the biggest difference is simply how I get drivers and updates for the systems. With Dell, I paid for ProSupport, and even if the devices run out of ProSupport, I can access newer drivers at any time. That is only possible with HP if I purchase additional support, and for a lot of money. If the devices no longer get support, I also do not get new drivers. That is a reason for me not to buy HP, even if the devices were sometimes better hardware-wise. HP is usually very expensive because I always have to buy support at a high price compared to Dell PowerEdge R-Series.
How was the initial setup?
I was involved in the deployment and initial setup of Dell PowerEdge R-Series.
What about the implementation team?
I am mainly involved in working with Dell PowerEdge R-Series as I plan the rollout and implementation together with our partners. We plan and implement them together with our partner.
What was our ROI?
Regarding no downtime, we actually have not had any downtimes. Regarding return on investment through the Dell product, because our IT landscape is not directly tied to the success of the company, the return on investment is something we cannot calculate. We only switch to new hardware when we reach performance limits somewhere, but then the device has probably paid for itself a thousand times over. That is difficult.
What's my experience with pricing, setup cost, and licensing?
Dell PowerEdge R-Series pricing and licensing are actually nicely in the middle range. We are not anywhere where we would say they are overpriced. Again, if the price were cheaper, that would be great, but it is actually not a purchase criterion.
Which other solutions did I evaluate?
I did not consider other solutions before deciding on Dell PowerEdge R-Series. We actually also here go through our partner, and I need a partner I can call and say: "Listen, you sold me a solution here." If he tells me: "I can sell you the solution, but you have to somehow take care of the servers yourself," then that is no use to me. That is why we have always used the servers that our partner also offered, that he also knows himself. Accordingly, we did not consider any others.
What other advice do I have?
I think it is great how the interfaces, especially in iDRAC, have changed again and again in recent years. They keep getting more modern, and I am super happy with that too. We actually have not had any failures in the last 7 years regarding availability. Regarding return on investment through the Dell product, because our IT landscape is not directly tied to the success of the company, the return on investment is something we cannot calculate. We only switch to new hardware when we reach performance limits somewhere, but then the device has probably paid for itself a thousand times over. I would rate this review a 10 out of 10.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 16, 2025
Flag as inappropriateCOO with 11-50 employees
Delivers reliable performance across diverse data and file system needs
Pros and Cons
- "Dell PowerEdge R-Series usually does not have much downtime."
- "I consider the most valuable aspect of Dell PowerEdge R-Series to be its reliability, which is the key feature; it is a good machine."
- "Dell PowerEdge R-Series can improve on its flexibility; having more flexible options would be beneficial."
- "Dell is trying to find their identity, and in recent years, they seem to be searching for their company identity with their core brands, struggling to be more flexible and adapt to the changing world."
What is our primary use case?
My company's use case involves being a distributor and a reseller.
I used to manage an IT company where we integrated servers and created multidisciplinary projects using servers, storage, networking solutions. I was mostly distributing and reselling Dell PowerEdge R-Series servers to both SMBs and enterprises.
The specific use cases for Dell PowerEdge R-Series included everything from data storage to file systems.
For AI initiatives, I sold Dell PowerEdge R-Series, yet we needed more complex solutions for AI with graphics cards.
What is most valuable?
I consider the most valuable aspect of Dell PowerEdge R-Series to be its reliability, which is the key feature; it is a good machine.
The rack servers are beneficial for small businesses and can grow with them, depending on the physical solution they need, specifically regarding the footprint they have in their offices. If they have a server room and can put a cabinet, it works perfectly. If they have a very small office, they would probably require a tower solution.
What needs improvement?
Dell PowerEdge R-Series can improve on its flexibility; having more flexible options would be beneficial. Their strength and weakness simultaneously is having built solutions, and the lack of customization in the more affordable models can be somewhat limiting.
Dell PowerEdge R-Series needs to improve its flexibility with more options. Dell is trying to find their identity, and in recent years, they seem to be searching for their company identity with their core brands, struggling to be more flexible and adapt to the changing world.
For how long have I used the solution?
I have been using Dell PowerEdge R-Series servers for about ten or 15 years.
What do I think about the stability of the solution?
Dell PowerEdge R-Series usually does not have much downtime. We did experience downtime with them, as every electronic product has downtime. However, Dell PowerEdge R-Series is typically the better solution.
How are customer service and support?
I have worked with Dell PowerEdge R-Series technical support extensively.
My experience with them depends on the times; sometimes it was good, sometimes it was bad. Dell PowerEdge R-Series could improve by paying more to their technicians and hiring better professionals.
I would rate the customer support from Dell PowerEdge R-Series as seven out of ten. There was a time when I would rate Dell PowerEdge R-Series support as ten; however, in the past few years, it has been around seven.
How would you rate customer service and support?
Positive
What was our ROI?
I used performance metrics to measure success based on improved performance, scalability, downtime reduction, and financial costs. Some companies saw ROI with Dell PowerEdge R-Series, while others did not, though most did. It needs to be examined in a broader spectrum, not just one to three years. After five to seven years, the ROI becomes apparent.
What's my experience with pricing, setup cost, and licensing?
From my experience with pricing and licensing, Dell PowerEdge R-Series is typically more expensive than the competition, sometimes for valid reasons and sometimes without justification.
What other advice do I have?
Currently, I am looking for my next role and am not actively distributing and reselling Dell PowerEdge R-Series.
I rate Dell PowerEdge R-Series nine out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Distributor & Reseller
Last updated: Oct 1, 2025
Flag as inappropriateBuyer's Guide
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Updated: January 2026
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