Our primary use case for Dell PowerEdge Rack Servers is for our primary production for VMware.
Manager, Systems Security at a healthcare company with 501-1,000 employees
Reliability and Efficiency in Operational Success with Seamless Deployment
Pros and Cons
- "Dell PowerEdge Rack Servers support our growth and operational success as they are the backbone of our organization; they run our production site entirely, so we rely on Dell's equipment 100%."
What is our primary use case?
What is most valuable?
The features of Dell PowerEdge Rack Servers that I prefer the most include ease of use and being able to update it quickly and simply. Dell PowerEdge Rack Servers support our growth and operational success as they are the backbone of our organization; they run our production site entirely, so we rely on Dell's equipment 100%. They allow us the flexibility to right-size as needed without being a huge organization buying huge amounts of equipment.
What needs improvement?
I don't think of any additional features that could be included in the next release of Dell PowerEdge Rack Servers. I don't have any current pain points regarding Dell PowerEdge Rack Servers that I would want them to fix.
For how long have I used the solution?
I have been using Dell PowerEdge Rack Servers for about six years.
Buyer's Guide
Dell PowerEdge R-Series
September 2026
Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,076 professionals have used our research since 2012.
What do I think about the stability of the solution?
From using Dell PowerEdge Rack Servers, I have realized that it's reliable, and we don't have any issues with it as long as we keep it up to date with maintenance. Dell PowerEdge Rack Servers are reliable in terms of their stability, with minimal downtime and crashes.
What do I think about the scalability of the solution?
We have expanded usage of Dell PowerEdge Rack Servers as our organization grows, easily adding additional servers or different components such as hard drives, and the process is very smooth since it's minimal, plug and play, and it functions properly.
How are customer service and support?
I evaluate the support for Dell PowerEdge Rack Servers as good; I have never had any issues with support. I would give Dell PowerEdge Rack Servers a ten because they're always able to answer all the questions we have; they reach a solution no matter how long it takes, and they don't give up. We faced an issue during a data center move with Dell PowerEdge Rack Servers, but support helped us for about four hours and figured out that it was one virtual machine causing the problem, maintaining support through shift changes, which was fantastic.
Which solution did I use previously and why did I switch?
I'm not sure if the organization was using another solution to address similar needs prior to Dell PowerEdge Rack Servers.
How was the initial setup?
Our experience with pricing, setup costs, and licensing for Dell PowerEdge Rack Servers is positive, as our Dell account team helps us use our funds wisely, especially being a non-profit.
What about the implementation team?
I have been involved in the deployment of Dell PowerEdge Rack Servers in our organization.
What was our ROI?
I have seen a return on our investment with Dell PowerEdge Rack Servers, as they provide stability and efficiency; they allow the organization to do what it is set out to do, and without that, we wouldn't be able to survive.
What's my experience with pricing, setup cost, and licensing?
Our experience with pricing, setup costs, and licensing for Dell PowerEdge Rack Servers is positive, as our Dell account team helps us use our funds wisely, especially being a non-profit.
Which other solutions did I evaluate?
We did not consider any other solutions before selecting Dell PowerEdge Rack Servers because we're a big Dell shop, and we were pretty loyal to Dell's equipment.
What other advice do I have?
Dell PowerEdge Rack Servers do not play a role in our organization's AI initiatives. I realize some time savings and efficiencies with Dell PowerEdge Rack Servers. I am not sure how much time we are saving by having Dell PowerEdge Rack Servers in our environment.
I can't think of anything more for Dell PowerEdge Rack Servers since we set it and forget it; we just keep up with maintenance, and it runs as it should. The deployment of Dell PowerEdge Rack Servers worked efficiently as it came ready to go with ESXi already loaded, making it almost plug-and-play.
I would rate Dell PowerEdge Rack Servers overall as an excellent solution because they are reliable, efficient, and available when we need them. On a scale of 1-10, I rate this solution a 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Architect at Rafael Advanced Defense Systems
Deliveres consistent performance across diverse hardware configurations in secure environments
Pros and Cons
- "The feature I like the most about Dell PowerEdge R-Series is its reliability."
- "We are satisfied with what we got from Dell PowerEdge R-Series; there was no need to add it for more functions."
- "There are no items I want to improve on Dell PowerEdge R-Series; maybe just a discount."
- "Dell PowerEdge R-Series does not help us grow the company or grow the work."
What is our primary use case?
We are running Nutanix on top of Dell PowerEdge R-Series, and we're deploying our product that eventually is going to customer dark site environments.
What is most valuable?
The feature I like the most about Dell PowerEdge R-Series is its reliability.
What needs improvement?
There are no items I want to improve on Dell PowerEdge R-Series; maybe just a discount.
For how long have I used the solution?
We have been using Dell PowerEdge R-Series for something similar to four years.
What do I think about the scalability of the solution?
Our cluster can be anywhere from for to 30 clusters. It depends on the client.
How are customer service and support?
The customer service for Dell PowerEdge R-Series is great, however, I cannot say that other companies are better or Dell is better; the customer service is good.
I would rate the customer service of Dell PowerEdge R-Series an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before using Dell PowerEdge R-Series, we used HPE, however, we also are using HPE now as we want to be able to run and make a lot of performance on different hardware. We are running on top of HPE and Dell.
What was our ROI?
It's a development environment and a product, so I don't think about needing to get the money back for some period; it's a big company.
We are satisfied with what we got from Dell PowerEdge R-Series; there was no need to add it for more functions. I'm not sure what metrics I can provide about the performance of Dell PowerEdge R-Series, however, we are just satisfied with its performance and the compact environment that it provides to us.
What's my experience with pricing, setup cost, and licensing?
The price of Dell PowerEdge R-Series is high, however, somebody needs to pay it.
What other advice do I have?
Dell PowerEdge R-Series does not help us grow the company or grow the work.
I don't remember the model of Dell PowerEdge R-Series, however, it's either 560 or 720.
There are servers with a lot of GPUs, and there are servers without GPUs; it depends on the use case. The organization is big, but I'm working on different projects, so it depends on what you mean by big. Our clusters on Dell PowerEdge R-Series are going from four to 30 servers, depending on the client.
We are now at the beginning of 2000 when we actually needed some papers and courses for Dell PowerEdge R-Series. All the information is available on the network, so there are no big challenges; you just go to the network, and you find the exact information that you need. It doesn't matter where I find the information; ChatGPT is doing a great job.
Dell PowerEdge R-Series is a great company, and I would rate the overall solution a nine out of ten; it's at the top of the technologies, and I'm very satisfied. I see myself continuing with Dell PowerEdge R-Series.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Dell PowerEdge R-Series
September 2026
Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,076 professionals have used our research since 2012.
Admin at Jednota s.d.
Remote access and web interface improve infrastructure management
Pros and Cons
- "The best features of Dell PowerEdge Rack Servers for me include the iDRAC for remote access to turned-off servers, which is a very good feature as an admin."
- "Dell PowerEdge Rack Servers are very good for our solution. It is the best option on the market and the best solution so far. I would rate Dell PowerEdge Rack Servers a ten out of ten."
- "I have very good experience with their technical support."
- "In the future, I would mainly like to see improvements in the speed of response of storage, as we aim to enhance our performance with non-rotating disks."
- "I haven't seen ROI from Dell PowerEdge Rack Servers."
What is our primary use case?
Unity is our main storage for production, and there are virtual machines running.
We have PowerEdge servers for running VMware virtual machines and Unity EMC Unity to store our virtual machines.
We have about nine hundred people in the company, and we have four ESXi servers at headquarters and two ESXi servers at both remote localities. We are planning to have a better impact at other localities and make a bigger infrastructure, as we have two more big remote localities where a virtualization infrastructure does not exist yet.
We are running a lot of workloads on Dell PowerEdge Rack Servers and have a lot of free CPU resources. Each ESXi server has half a terabyte in memory operation, and we have almost two hundred terabytes of storage.
I haven't seen ROI from Dell PowerEdge Rack Servers. My focus is on virtualization and backup, which is really good, and I enjoy it. It is important to do a job or work which I enjoy. It is the first important thing in life, in my opinion.
What is most valuable?
The benefits I have seen from Dell PowerEdge Rack Servers are stability. I tried to build a visualization infrastructure very systematically and slowly to make this solution, and now it is running very well, stable, and we have no problems with this infrastructure. I am satisfied.
The best features of Dell PowerEdge Rack Servers are that I use iDRAC for remote access to turn off servers. It is a very good feature for me as an admin, and I use vCenter from VMware for controlling all ESXi servers together with a backup solution for backing up our data.
We have very simple alignment and a very simple infrastructure due to Dell PowerEdge Rack Servers, which provides good flexibility.
What needs improvement?
Mainly, I would like to improve the speed of storage response. We would like to improve our performance by using disks without rotation. The price is better now, and I think it will be better in the future. I think this is the trend.
What do I think about the stability of the solution?
We haven't experienced any unplanned downtimes. It is a stable platform.
The product has been stable since implementation. We had EMC VNX 430, but there were often failed hard disks. Now, with Unity, there are no problems. There are no faulty hard disks, and it is functioning properly. It is interesting for me to understand why.
What do I think about the scalability of the solution?
The capacity is enough, but when we expand our data, I call Prague, and they deliver to me the next expandable box, and we can add more disks. It is working well.
How are customer service and support?
I have very good experience with their technical support. I have contacts for Dell servers and also for storage and other storage at our remote locations.
I would rate their support as the best, ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The implementation was easy.
What about the implementation team?
We deployed it ourselves, except for storage settings and installation, which were done by our storage vendor from Prague, the technicians.
The technicians were from a software company named Comparex Prague.
What was our ROI?
I haven't seen ROI from Dell PowerEdge Rack Servers.
What other advice do I have?
I am not using Dell PowerStore or other Dell products PowerMax or PowerStore.
We are using Dell PowerEdge Rack Servers model 340.
I have good experience with Dell PowerEdge Rack Servers. We are running these servers for maybe four years, and before, we also used Dell servers, a previous version for which we continue with this platform.
They have positively impacted my organization. I find it easy to use Dell PowerEdge Rack Servers; it's intuitive. I use web access to the devices, and it works well. In the past, using Java for Dell Servers was a very bad solution due to many connection mistakes with iDRAC servers. Now Dell has improved the solution and uses a web interface, and it operates without problems.
I switched to high performance in the BIOS environment of Dell PowerEdge Rack Servers. I create solutions for graceful shutdown in blackout events, and I have a higher solution from our connection provider, T-Mobile, in the Czech Republic. I have the condition to get an SMS switch when some important incident occurs, and I receive an SMS. I don't need to be all the time at the computer or on Outlook. I must completely say that I am satisfied with Dell service, and I have good contacts for support from the Czech Republic and also for storage.
I rate Dell PowerEdge Rack Servers ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Expert Iml at a government with 1,001-5,000 employees
Long-term rack deployment has improved operational efficiency and streamlined daily workloads
Pros and Cons
- "The biggest benefit I see from using Dell PowerEdge is the ease of use."
- "On the client side, the feedback about Dell PowerEdge is that it is always too expensive."
What is our primary use case?
Our primary use case involves leveraging Dell PowerEdge R-Series racks for long-term on-premises storage and infrastructure workloads.
How has it helped my organization?
The biggest benefit I see from using Dell PowerEdge is the ease of use. It is easy and fast to put into production.
What is most valuable?
It’s not about one specific feature, but the reliability and simplicity of the entire platform. We’ve gained efficiency in maintenance and operations, thanks to a robust system that is exceptionally fast to deploy and handles our workloads without issue.
What needs improvement?
At this stage, I don't see any necessary improvements for the Dell PowerEdge R-Series. It is a mature and well-complemented solution that handles our current workloads effectively. While I am not a power user myself, the system’s reliability means it consistently delivers without issue. Regarding future features, my current requirements are fully met, and I have received no contrary feedback from my broader technical team.
For how long have I used the solution?
I have been using Dell PowerEdge for approximately five or six years.
What do I think about the stability of the solution?
The Dell PowerEdge R-Series is stable; it manages our workloads with such reliability that I practically never need to think about it.
How are customer service and support?
I have used the support and technical customer service for Dell PowerEdge. There is no problem at the support level. I always open a case and I have always received a response in time and answer my questions.
How would you rate customer service and support?
Positive
How was the initial setup?
The only issue involves Dell's installation platform. The product registration website requires an excessive amount of information that is often unnecessary for the project. Additionally, the platform can be unreliable and does not always function correctly.
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
In the public sector, budget allocation is a matter of taxpayer responsibility. While Dell PowerEdge is a high-performance solution, its cost remains a significant challenge for public institutions funded by the state. We operate on fixed five-year cycles where we must balance technical requirements with strict fiscal constraints. This often forces us to make strategic concessions, opting for 'good enough' configurations to ensure we remain responsible stewards of public funds while still maintaining operational stability.
What other advice do I have?
My overall rating for this product is 10.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 31, 2025
Flag as inappropriateDirector Of Engineering at a tech vendor with 501-1,000 employees
Rack-mounted deployment has supported global operations and long hardware lifecycle
Pros and Cons
- "The lifecycle has been expanded because it is useful to use the older hardware that we have decommissioned for new use cases; they do not go immediately into e-waste."
- "Dell PowerEdge R-Series could be improved; some of the chassis could use a redesign, though I have older chassis, so I should go check their new models."
What is our primary use case?
My main use case for it is a server.
What is most valuable?
Dell PowerEdge R-Series is rackable, which is the feature I like the most about it.That rackable feature benefits my company at the end of the day because it is easy to ship racks all over the world.Dell PowerEdge R-Series has features that specifically cater to the needs of small-medium organizations, which stands out for Dell versus our competitors. They have a slightly nicer model for managing maintenance of BIOS upgrades and RAID upgrades, and I find it always really easy to get their serial number off the Dell iDRAC code.Dell PowerEdge R-Series has supported growth or operational success for my company because good servers sell good software.
What needs improvement?
Dell PowerEdge R-Series could be improved; some of the chassis could use a redesign, though I have older chassis, so I should go check their new models.
For how long have I used the solution?
I have been using Dell PowerEdge R-Series for a year and a half.
What do I think about the stability of the solution?
I have experienced some downtime or crashes, but we are at scale, and nothing is outside of the average normally.
What do I think about the scalability of the solution?
I see Dell products growing with our future needs. We are horizontally scalable, so it is just the number of machines that we buy.
How are customer service and support?
My thoughts on the customer service and technical support for Dell PowerEdge R-Series are that it is good; 10 would be perfect, so I rate it nine.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did use something similar to Dell PowerEdge R-Series before choosing this solution.
How was the initial setup?
The deployment of Dell PowerEdge R-Series has been straightforward.
What was our ROI?
The return on investment for me specifically is good maintenance or a good lifecycle, which I see as the biggest return on investment when using Dell PowerEdge R-Series.The lifecycle has been expanded because it is useful to use the older hardware that we have decommissioned for new use cases; they do not go immediately into e-waste. We are actually using them in other areas for things that we had not even developed a few years ago, so they have been well past their lifecycle, but it is still beneficial.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup cost, and licensing has been acceptable, with no complaints.
Which other solutions did I evaluate?
I have considered switching to other solutions that do the same as Dell PowerEdge R-Series.
What other advice do I have?
Dell PowerEdge R-Series does not play a role in my company's AI initiatives, and I do not see it being able to do that someday as well.I do use an Intel processor with Dell PowerEdge R-Series. The Intel processor handles my workloads well compared to what I expected. I do not have a comment on any specific pieces of the Intel processor, but it does have high compute density and good memory bandwidth.I have evaluated other systems powered by other CPU vendors. I do not have a comment on what stands out with Intel. I do not have a comment on the differences or why I switched to Dell PowerEdge R-Series.I have no advice to offer to other companies that are considering this solution. I give this solution an overall rating of nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partnership
Global IT Infrastructure Manager at Kemin Industries, Inc.
User-friendly remote access and reliable performance support global operations
Pros and Cons
- "Dell PowerEdge Rack Servers scale really well with the growing needs of my company."
- "Overall, I would rate Dell PowerEdge Rack Servers as a ten out of ten."
- "In terms of areas for improvement, maybe on the education side, working with third-party sellers on how easy their products are could probably help."
What is our primary use case?
An example of the use cases for Dell PowerEdge Rack Servers in my company is that we use them for virtualization platforms; currently, it's VMware, so the host that VMware sits on.
What is most valuable?
The most valuable feature of Dell PowerEdge Rack Servers for me, my team, and the company is iDRAC. It's more user-friendly than the HPE products, and we can access them remotely, which is very important when we have a global presence, especially at smaller sites where we don't have a person on-site. So, iDRAC really helps us to get into that platform and do maintenance and things like that remotely.
The reliability of Dell PowerEdge Rack Servers is another benefit I've realized from their usage.
They look great, have a nice LCD on them, and are easy to manage and maintain in racks.
What needs improvement?
In thinking about how Dell PowerEdge Rack Servers can be improved, that's a tough one for me. I haven't had a problem yet. I don't have one additional feature I'd want to see on Dell PowerEdge Rack Servers.
In terms of areas for improvement, maybe on the education side, working with third-party sellers on how easy their products are could probably help.
For how long have I used the solution?
I have been using Dell PowerEdge Rack Servers for three years.
What do I think about the stability of the solution?
To measure the success with Dell PowerEdge Rack Servers, we use some monitoring software that tells us various different metrics of the server, and it doesn't ever go down, so it's been really good for us.
What do I think about the scalability of the solution?
Dell PowerEdge Rack Servers scale really well with the growing needs of my company; we're not maxed out on the host servers we have now, so we could easily scale out from there and then get more servers if we need them.
How are customer service and support?
I haven't had to use Dell's support yet, so I don't know for sure. They're really good, and we have a support contract for five years, however, we haven't had to use it.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Prior to adopting Dell PowerEdge Rack Servers, we were using HPE servers. The factors that led me to consider a change were manageability, as I didn't enjoy the interface of HPE, and then Dell actually seeded us a server for free to use, which blew my mind; it was really a lot easier to do that, so I encourage them to keep that program going since that appraoch works.
How was the initial setup?
My experience with deploying Dell PowerEdge Rack Servers is that it's super easy; we aren't very automated yet. However, it was very easy to set up the iDRAC part and then go into setting up the hard drives for ESXi without having any problems.
What was our ROI?
Since we've only been a server customer for about three years, we haven't had it even depreciate off our books yet, so it hasn't been long enough to really calculate that ROI.
What's my experience with pricing, setup cost, and licensing?
It is easier for me to get licensing and pricing for Dell PowerEdge Rack Servers; the licensing, specifically on their competitor's websites, is very difficult to find. In contrast, for Dell PowerEdge, it's very easy on their website to figure out what SKU you need.
Which other solutions did I evaluate?
Before Dell PowerEdge, I looked at Lenovo. However, on the server side, they're not quite there yet; we do use Lenovo for laptops and things. Other than that, I went directly from HPE to Dell.
What other advice do I have?
I don't use Dell PowerEdge Rack Servers for my AI initiatives yet; primarily, we do that in the cloud right now. In terms of planning for AI on-prem, I have looked at all the AI factory stuff, and it's really appealing. In terms of AI in general, and how we could use it, we have scientific white papers that we go through, and it would be really good for scientists to be able to search through those and get really good responses versus trying to do it manually, which would save them a lot of time.
My advice to other companies considering Dell PowerEdge Rack Servers is to go for it; it's a great product, and you won't be disappointed.
Overall, I would rate Dell PowerEdge Rack Servers as a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Team Lead Infrastructure at a computer software company with 201-500 employees
Consistent performance and seamless workload transition enhance operational efficiency
Pros and Cons
- "New Dell PowerEdge Rack Servers consistently perform better as technology improves."
- "The overall rating for Dell PowerEdge Rack Servers is ten out of ten."
- "I would prefer more flexibility when configuring Dell PowerEdge Rack Servers. Some challenges we see when looking for a server include wanting a two CPU server without necessarily needing a larger server."
What is our primary use case?
My team manages four data centers where we use Dell PowerEdge Rack Servers to host our customers. We also use them ourselves for internal purposes. We have certain software platforms that we build in-house, which are homegrown, that we use on a daily basis on those servers. We also have some third-party software that we host on them that we use within the team.
As an automotive dealer management system provider, we provide hardware and software to automotive dealers using Dell PowerEdge Rack Servers. We deploy a server on-site running Windows, and then our application along with the database. We can have it on-prem in the dealership, or if they prefer, we can host it, and we will do the same thing as a virtual machine in one of our data centers.
What is most valuable?
We really appreciate the security features that are built into the iDRAC within Dell PowerEdge Rack Servers. They are modular, and we can build and request servers in the same way, whether it's now, six months from now, or a year from now. They're consistent. The user experience is consistent across them. It doesn't matter if you're logging into a T160 or a T350, or an older T330, that experience is the same across the board. Even with the new versions of iDRAC, technicians and our support teams are comfortable logging in and can navigate around easily enough without having to learn something new.
There are cost benefits of using Dell PowerEdge Rack Servers. Since we buy many of them, plus they're smaller, they're very efficient regarding CPU and power. We can max out that process on that RAM and have it run four or five years without worrying about having any issues or thermal problems.
There is essentially no learning curve. The iDRAC features are heavily used for our out-of-band management with Dell PowerEdge Rack Servers. Other servers have similar products, and having the license included with the server is beneficial rather than as an additional charge later.
We're working on implementing support agents and business intelligence work within the next year, currently determining our hardware needs and data storage requirements.
Due to the fact that we use Dell PowerEdge Rack Servers in both data centers and dealerships, we can move workloads seamlessly. If a dealership wants to move to a hosted environment, we can transfer that workload from the physical server directly to our data center, and vice versa.
New Dell PowerEdge Rack Servers consistently perform better as technology improves. The progression from 7200 RPM disks to 10K disks, 15K disks, and now to SSDs and NVMe storage has led to substantial improvements. As NVMe generations advance from Gen4 to Gen5, the throughput improves significantly. Newer servers with updated technology provide faster throughput, more IOPS, and less power consumption with solid-state storage. The newer Xeon processors are more power-efficient while handling increased workload.
What needs improvement?
I would prefer more flexibility when configuring Dell PowerEdge Rack Servers. Some challenges we see when looking for a server include wanting a two CPU server without necessarily needing a larger server. Perhaps a smaller server with more processor choices would be beneficial. On some of the smaller ones, you might not be able to get a larger 16-core processor, only an 8-core. This forces you to go up to a larger server to get the desired processor, which increases the cost. There's no real benefit to having that bigger chassis just for the sake of that processor.
For how long have I used the solution?
We use Dell PowerEdge Rack Servers in both rack and tower configurations, and we have been using them for approximately 20 years.
What do I think about the stability of the solution?
When we encounter a performance issue with Dell PowerEdge Rack Servers, it's typically due to the fact that we've overloaded that server, or if we're running a virtual machine, we haven't added enough resources to that virtual machine.
We experience hard drives wearing out approximately every five years. However, we don't have many issues with Dell PowerEdge Rack Servers and rarely call support for hardware issues.
Occasionally, a power supply or hard drive will fail, maybe a fan (things that are moving) however, other components such as RAM and CPU remain reliable. We have servers that we've had for seven years that are still operational.
What do I think about the scalability of the solution?
For most of our customers, if they start to grow, we can exchange their Dell PowerEdge Rack Servers. If they started with something a T160, a smaller server, and they need to grow, we may just add hard drives into that box. If they need more RAM, we can add that in there. If they need a larger server, we can move their workload over to a larger server and replace it. The process is really straightforward.
We currently have 650 employees and are growing.
How are customer service and support?
Dell support is great. When we call them, there's usually a wait when placing the initial call, possibly half an hour before receiving a callback, but once we have a case created and a tech involved, we can email them back and forth, and they respond really quickly.
In situations where we have a harder issue impacting the server, having a faster response time would be beneficial, as many of these servers carry production workloads. If a drive fails and the storage array is in a degraded state with reduced capacity, waiting half an hour for support feels much longer.
Dell support rates nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have examined other competitors, however, with the volume we buy, we get such a great deal from Dell PowerEdge Rack Servers that it isn't financially viable to switch.
How was the initial setup?
When examining a potentially new Dell PowerEdge Rack Server, we typically receive one on a loaner basis. We examine the disk IOPS, as our application is heavily database-driven. High IOPS is important to ensure we can move data in and out of the database quickly. We examine the CPU and clock speed as well. We typically put one of our workloads on that server, and we have built-in metrics in the software that run against it, along with other benchmarks such as PassMark, which provides data we can compare to other servers to determine if the new server gives us equal or better performance compared to previous models.
What about the implementation team?
Due to our purchase volume, Dell provides excellent service. We utilize their deployment services. For larger cluster servers, we use their deployment services to help build, spec, configure, and install. Their support is excellent. If we have an issue with the server, using the secure connect gateways, that server will automatically call home to Dell, open a ticket, and notify us of detected issues, such as an imminent hard drive failure. They automatically dispatch parts and potentially a technician.
What was our ROI?
We have seen a return on investment in Dell PowerEdge Rack Servers baserd on our volume purchasing, though exact numbers are not known.
What's my experience with pricing, setup cost, and licensing?
Since we purchase Dell PowerEdge Rack Servers in quantity, we receive a discount for buying many of them. As we replace aging servers with new ones, we return the older servers to Dell.
Which other solutions did I evaluate?
Specifically, when examining clustered servers, the Dell PowerEdge Rack Servers solutions were superior overall. The benchmarks we ran showed higher scores on Dell PowerEdge Rack Servers compared to competitive servers. It's not just about price; they actually perform better as well.
What other advice do I have?
The overall rating for Dell PowerEdge Rack Servers is ten out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at Acceldata
Modern infrastructure has reduced costs and supports larger AI workloads for internal teams
Pros and Cons
- "Using Dell PowerEdge R-Series servers has helped reduce my total cost of ownership significantly because we were running most of these workloads on AWS, which charged us on an hourly basis, and running it on-premises has reduced our costs significantly and given more compute to the users."
- "My experience with pricing, cost, setup, and licensing reveals that I think costing was somewhat higher than expected, but we did see reliability and partnership as the primary reasons for moving forward."
What is our primary use case?
In my role of using and managing Dell PowerEdge R-Series, I head the IT department, so it is my responsibility to manage everything.
My main use of Dell PowerEdge R-Series is that we are a data-heavy company, so we use it mostly for all of our internal development, management, and testing. We primarily use all of it for these purposes because our solutions are normally in production at the customer's site. We conduct all the development, testing, and everything else at our infrastructure.
What is most valuable?
The features of Dell PowerEdge R-Series that I value most are stability and the configuration mix that it can provide. Using Dell PowerEdge R-Series servers has helped to reduce unplanned production downtime because the environments have been very stable, which is a significant advantage for us. Running on-premises makes it very difficult to manage all of the complexities, whereas when it is on the cloud, it is much easier. However, with Dell's technology, it has been very easy for us to manage, whether it involves the switching or the servers.
What needs improvement?
Regarding how Dell PowerEdge R-Series can be improved, we are currently working with Dell on enhancements. The hardware is performing excellently, and we are happy with what we are getting out of the servers. Our biggest challenge right now is delivery timelines, so some improvement in that area would be very helpful.
For how long have I used the solution?
I have been working in my current field for twenty-two years.
What do I think about the scalability of the solution?
Initially, whenever we had to scale out, we were considering moving to the cloud. Now with the entire system in place using Dell PowerEdge R-Series, we are able to slice and dice hardware to help with development, testing, and production stability testing. All of that has become much easier and more cost-effective for us. Scalability on demand is achieved because the clusters are so large that we can partition them effectively, which is very helpful.
How are customer service and support?
I would evaluate customer service and technical support as wonderful. We have had very good experiences, and I believe that this has been one reason why we have scaled more with Dell, because their support is phenomenal.
Which solution did I use previously and why did I switch?
Prior to adopting Dell PowerEdge R-Series, we were using AWS and Hetzner, which is a hardware service server provider in the EU. We were mostly on these two platforms, and we are now looking at migrating to Dell PowerEdge R-Series.
What was our ROI?
I have seen ROI because we were running workloads on the cloud and then on other service providers. However, we have now seen a significant cost advantage running it on Dell servers.
What other advice do I have?
The benefits I have seen from running AI workloads on Dell PowerEdge R-Series servers is that it has been cost-effective, which is one of the biggest advantages we see, and that is the primary reason why we are mostly on this platform now.
Using Dell PowerEdge R-Series servers has affected the overall flexibility of my operations and business positively. Using Dell PowerEdge R-Series servers has helped reduce my total cost of ownership significantly because we were running most of these workloads on AWS, which charged us on an hourly basis. Running it on-premises has reduced our costs significantly and given more compute to the users.
The benefits I have seen from running AI workloads on Dell PowerEdge R-Series servers include the flexibility of the configurations, which has been a major advantage because people are able to run much larger workloads on the cluster rather than doing things on the cloud, which would have cost us considerably more.
The impressions of Dell PowerEdge R-Series that impact our organization's sustainability goals are that we are mostly on Dell APEX, so our footprint is much smaller compared to other options. Dell APEX is a significant advantage for us to maintain our sustainability goals, and recycling and similar matters are mostly taken care of by Dell.
My experience with pricing, cost, setup, and licensing reveals that I think costing was somewhat higher than expected, but we did see reliability and partnership as the primary reasons for moving forward. I would rate this product and experience as nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 20, 2026
Flag as inappropriateManaging Director at a consultancy with 1-10 employees
Reliable infrastructure has increased billable hours and supports VDI and new AI workloads
Pros and Cons
- "Dell PowerEdge R-Series has had an incredibly beneficial impact on my organization with speed and reliability."
What is our primary use case?
My main use case for Dell PowerEdge R-Series is end-user compute. When I say using compute, I am running applications on Dell PowerEdge R-Series. I am currently running VDI workloads on Dell PowerEdge servers because of the type of business that we run. We are just now implementing AI on some of the PowerEdge servers.
What is most valuable?
The best features that Dell PowerEdge R-Series offers are that it is easy to implement, has good customer service, and is reliable. What makes it easy to implement is that Dell Manage is easy to use.
Dell PowerEdge R-Series has had an incredibly beneficial impact on my organization with speed and reliability. The speed and reliability have benefited my organization by providing more billable hours.
What needs improvement?
Dell PowerEdge R-Series is good as is and does not need improvement.
For how long have I used the solution?
I have been using Dell PowerEdge R-Series for 12 years.
What do I think about the stability of the solution?
Dell PowerEdge R-Series is stable.
What do I think about the scalability of the solution?
Dell PowerEdge R-Series' scalability is easy to scale and add extra nodes to our cluster.
How are customer service and support?
The customer support has been acceptable so far, with no issues.
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
What about the implementation team?
I did not use Dell Deployment Services, an integrator, reseller, or consultant for the deployment.
What was our ROI?
I have seen a return on investment with time saved, as it was easy to deploy and easy to manage.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was that pricing was volatile, but licensing was acceptable.
Which other solutions did I evaluate?
Before choosing Dell PowerEdge R-Series, I evaluated other options, specifically HPE and Lenovo.
What other advice do I have?
Using PowerEdge servers has not affected the overall flexibility of my operations or business. The benefits we have seen so far from starting to run AI workloads on PowerEdge servers include reliability, as we've had reliability without any downtime.
To a colleague who is considering running AI workloads on Dell PowerEdge servers but is concerned about the cost, I would say that the cost will out-benefit the implementation and reliability. My advice to others looking into using Dell PowerEdge R-Series is that there are no issues, good customer support, good reliability, and good value. I would rate this product an 8 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner or reseller
Last updated: May 19, 2026
Flag as inappropriateAssistant General Manager at Mobis
High‑speed simulations have reduced downtime and now streamline automotive brake analysis
Pros and Cons
- "Dell PowerEdge R-Series has positively impacted my organization by making simulations easier and faster, reducing the solution solving time and the project delivery time, as well as the cycle time."
What is our primary use case?
I use Dell PowerEdge R-Series for CAE simulations, specifically for automotive CAE simulations. Currently, I am running brake system simulations on Dell PowerEdge servers.
What is most valuable?
The best features in Dell PowerEdge R-Series include the speed and accuracy of the solution. Dell PowerEdge R-Series has positively impacted my organization by making simulations easier and faster, reducing the solution solving time and the project delivery time, as well as the cycle time.
It helped me to reduce unplanned production downtime. The downtime has been reduced by 70% to 80%.
What needs improvement?
I am not the right person to talk about improvements for Dell PowerEdge R-Series because I am not related to the networking aspect; I am related to CAE. At my end, everything looks good for me.
In future updates, I would like to see better AI functionality in Dell PowerEdge R-Series product.
For how long have I used the solution?
I have been working with Dell PowerEdge R-Series rack servers for a total of five years.
How are customer service and support?
The technical support of Dell is very good, very helpful, with a quick response and fast part replacement if any failures occur. Recently, I faced an issue, and they replaced the part within 24 hours.
How would you rate customer service and support?
Negative
How was the initial setup?
Deploying the product with Dell PowerEdge R-Series is quite easy.
The time required for deployment of Dell PowerEdge R-Series depends on the model size and the problem size; it is not a fixed time, generally taking a couple of hours, from one day to seven days.
What about the implementation team?
The product was deployed in-house with the help of a third party. Two engineers are needed to deploy Dell PowerEdge R-Series solution.
What was our ROI?
If a colleague is considering running AI workloads on Dell PowerEdge R-Series, I would say if they are concerned about the cost, they should not worry because it is saving much. I did an analysis for the return on investment, and within one and a half years, I am getting a return on investment by saving the time.
Dell PowerEdge R-Series provides a return on investment in the long run; within one and a half years, it can be achieved, as per my analysis.
What other advice do I have?
I have not yet run AI workloads on my Dell PowerEdge R-Series servers.
I do not have any colleague who can also share an opinion on Dell PowerEdge R-Series rack servers for now.
My review rating for Dell PowerEdge R-Series is 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jan 14, 2026
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Updated: September 2026
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