What is our primary use case?
Dell PowerEdge R-Series is used for edge services in our company. We are testing whether Dell PowerEdge is on par with HPE, because we have been using HPE for more than 20 years, and it has been serving us very well. However, we still have doubts about some Dell aspects, particularly support. We are using a few Dell PowerEdges in the field to test if it is working and if it is mature. If it is not mature, then we will need to switch back to HPE. We are running two servers in a Citrix platform together with eight HPE servers to see if the performance is on par, if it is working as expected, and what the administrative overhead for the system engineers is. It is another platform that works in another way, so there is a learning curve, but I wonder if the end user notices anything. From my standpoint, I also consider the financial aspect of it.
What is most valuable?
Not really have I appreciated any feature about Dell PowerEdge R-Series so far because we are running a hypervisor on it, making it just a server in a rack. However, iDRAC is nice, although HPE iLO is better.
In terms of the interface, HPE is cleaner. Dell is more like a website, requiring us to search everywhere to find a feature to turn on or off, and sometimes it is hard to know where it is set. Of course, that is based on experience, as we are experienced with HPE, but HPE's management interface and their website are cleaner than Dell's. Dell has too much bloatware, too many settings, and it varies with updates, but overall, it is okay, just another way of working.
I have realized benefits so far from running Dell PowerEdges just from a financial standpoint.
The Intel processor handles my workloads well. It is just Intel, and it just works.
What needs improvement?
Dell PowerEdge could be better by having a cleaner interface, especially for iDRAC, as well as improving the support website of Dell in general, making it easier to find firmware and drivers. This is feedback I am getting from my engineers, as they find it difficult to locate settings or download items. It needs to be easier and cleaner.
For how long have I used the solution?
We have been using Dell PowerEdges for almost two or three years now.
What do I think about the stability of the solution?
So far, the stability and reliability of Dell PowerEdges is good, but we are only running it for almost three years now, so I cannot tell over the long term.
What do I think about the scalability of the solution?
The scalability question depends on the outcomes of our experiment, making it not applicable at this time.
How are customer service and support?
We have utilized Dell support to help us, but of course, it takes time for them to start analyzing and determining the cause of the issue. Support is fine. We used to believe it was better, but that is what we are experimenting with. We are not only looking at cost but also support.
I cannot tell you the exact rating for their support; I would have to ask my engineers, but it would be around a six or seven.
What is lacking for me to make it a ten in terms of support is having a clear support system. Reachability should be better, with native-speaking Dutch engineers available twenty-four hours a day, seven days a week instead of being transferred to India, for example.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Of course, I considered HP ProLiant before deciding on Dell PowerEdge.
We are only running HPE, specifically HPE Incorporated and HPE Enterprise, not Lenovo.
How was the initial setup?
It is difficult because it is new and looks different from what we are used to. That is the problem. When something is not working as expected, finding documentation becomes an issue. Where it would take an hour to set up an HPE server, for example, it took almost two working days for the first Dell PowerEdge to get it running.
What about the implementation team?
I have not deployed Dell PowerEdges myself, but for my engineers, it is difficult.
What was our ROI?
The ROI from purchasing Dell PowerEdges versus HP or any other vendors is close, although it really depends on what the account manager is doing and whether they want an extra customer or not.
What's my experience with pricing, setup cost, and licensing?
The pricing was nice, otherwise it would not be Dell, so I am only looking at pricing.
It is a little bit cheaper than HP, although that depends on the sales process. Sometimes HPE wants to do more than Dell, which makes it interesting from a financial perspective. From an operational perspective, it is just equipment.
Which other solutions did I evaluate?
Not specifically do I think Dell PowerEdge has features that cater to the needs of my company. It is just another hardware vendor. I see it with more transparency because you can have IBM, Lenovo, or HPE, but they all include an Intel chip, and they all include chips from NVIDIA. For me, it is just equipment, and whether it is Lenovo, Dell, or HPE does not matter much. The support behind the equipment is more important, and financially it is just comparing HPE versus Dell versus Lenovo.
What other advice do I have?
I do not know at this time what model or functionality of servers or rack servers are being used.
I think it is the R model, specifically R660 or something similar, and I think they were invested last year.
I do not have any other differentiators to mention about the benefits of HP versus Dell solutions, as we are only running Dell PowerEdge and ProLiant.
My overall review rating for Dell PowerEdge R-Series is eight out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.