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Dragan Lazic - PeerSpot reviewer
Information Technology Manager at The Gateway Engineers, Inc.
Real User
Top 5
Jun 4, 2025
Reliability and customizability boost infrastructure's effectiveness
Pros and Cons
  • "Using Dell PowerEdge Rack Servers has helped me to reduce unplanned production downtime by 100%."
  • "The pricing for Dell PowerEdge Rack Servers would be absolutely better."

What is our primary use case?

Currently, we have some database loads on Dell PowerEdge Rack Servers. I can name the database as Sequel. We are just getting into running AI workloads on Dell PowerEdge Rack Servers.

What is most valuable?

The feature I appreciate the most about Dell PowerEdge Rack Servers is their reliability; they are very reliable servers. In terms of customization, Dell PowerEdge Rack Servers are very highly customizable and we appreciate that feature.My impression of Dell PowerEdge Rack Servers' impact on our organization's sustainability goals is good; they are helping out. Using Dell PowerEdge Rack Servers has helped me to reduce unplanned production downtime by 100%. We used to use Lenovo and IBM servers, and with Dell PowerEdge Rack Servers, I would say we have at least 20% better reliability and more uptime.In terms of stability, Dell PowerEdge Rack Servers are very stable, with no lagging or crashing.

What needs improvement?

I don't have any dislikes about the solution. The pricing for Dell PowerEdge Rack Servers would be absolutely better. Regarding energy consumption, we haven't really focused on that; it's not our primary goal, so I can't provide any information on that.

For how long have I used the solution?

We use Dell PowerEdge Rack Servers for our server infrastructure, and I have been using them over the last 20 years.

Buyer's Guide
Dell PowerEdge R-Series
July 2026
Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
906,852 professionals have used our research since 2012.

What do I think about the scalability of the solution?

Regarding scalability, it's excellent with 100% effectiveness.

How are customer service and support?

The quality of support from IBM and Lenovo is good; they are helpful, easy to reach, and providing value, so it's worth getting extra support.

Which solution did I use previously and why did I switch?

We used to use Lenovo and IBM servers.

How was the initial setup?

The initial deployment of Dell PowerEdge Rack Servers was easy from my point of view; I've been doing this for 20 years. The first time I deployed it, it took me a few hours to put it in working condition.

What about the implementation team?

I handled this deployment myself; it was just me.

What's my experience with pricing, setup cost, and licensing?

To be honest, we're more concerned about providing the right solution for the organization rather than controlling costs associated with technology lifecycle management, so cost isn't as important.

Which other solutions did I evaluate?

I have tried using alternatives to Dell PowerEdge Rack Servers in my career overall. I can name IBM and Lenovo as the solutions I have used.

What other advice do I have?

Dell PowerEdge Rack Servers are usually reasonably priced; they're not the cheapest, but I think it's worth a shot and worth checking out. To my colleagues considering purchasing a Dell PowerEdge Rack Server instead of a hyperscaler, I'd say that even though the hyperscaler is trendier and a lot of people go there, Dell PowerEdge Rack Servers still offer a lot of work and can provide significant value to the organization. I rate Dell PowerEdge Rack Servers nine out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Senior Technical Consultant at a tech services company with 1,001-5,000 employees
Consultant
Top 10
May 21, 2025
Consistently delivers timely support and enhanced operational efficiency with seamless customer installations
Pros and Cons
  • "Dell PowerEdge Rack Servers scale with customer needs effectively."
  • "My experience with customer service has been positive."
  • "A feature that would enhance Dell PowerEdge Rack Servers is the ability to get multiple servers up and running quickly versus having to do one at a time."

What is our primary use case?

Our use case for Dell PowerEdge Rack Servers is that we sell to customers depending on the solution they need. For customers that want typical three-tier architecture, who don't want the FX or VXR rail, they just want to be able to get two, three, five, or ten nodes. Whatever is sold, we go out, install it, and configure it to get it ready for the customer.

What is most valuable?

I consider iDRAC to be the most valuable feature in Dell PowerEdge Rack Servers, which is available everywhere in all Dell products. I prefer iDRAC compared to competitors' solutions, including HP solutions. 

What needs improvement?

A feature that would enhance Dell PowerEdge Rack Servers is the ability to get multiple servers up and running quickly versus having to do one at a time. Unless I use OpenManage, most customers don't want us to do that. It would be beneficial to have an easier way to get these updated quickly out of the box, even if that means having a tool that lets us run it on our laptops or that I can quickly spin up in a customer environment to push firmware for multiple nodes simultaneously.

When asked about improvements, I find it difficult to suggest changes since the system functions so effectively.

For how long have I used the solution?

I have been working with Dell PowerEdge Rack Servers for three years.

What do I think about the scalability of the solution?

The organizations that install Dell PowerEdge Rack Servers generally have anywhere between 500 to 2,000 people, so it's usually smaller companies I deal with.

Dell PowerEdge Rack Servers scale with customer needs effectively. 

They're usually used for three-tier, where customers already have either substantial storage or they have other storage platforms that they're bringing in and connecting. Whenever they need to, they can just add more nodes. 

Since it doesn't have to be in a particular rack or even on the same floor in a multi-floor customer environment, they can always place it wherever needed. The ability to put a node wherever they need it is advantageous.

How are customer service and support?

Customer service response for break/fix issues and support documentation for Dell PowerEdge Rack Servers has been good thus far. I have concerns with other products, specifically PowerFlex. That said, in general, PowerEdge support has been excellent. My experience with customer service has been positive. When we had a power supply failure out of the box, we called support, and they delivered the replacement within four hours as promised.

How would you rate customer service and support?

Positive

How was the initial setup?

The deployment time for Dell PowerEdge Rack Servers varies depending on the customer environment and factors such as cabling requirements and switch proximity. 

After the equipment is racked, stacked, cabled, and powered on, I can typically get ESXi up and running with vCenter and basic operational functionality for up to ten nodes in an eight-hour day.

What was our ROI?

While I'm not on the sales side and don't necessarily follow up afterwards, I observe that customers who have had Dell products previously often return to Dell for refreshes, which indicates they are seeing return on investment.

I evaluate the price-to-performance of Dell PowerEdge Rack Servers as good.

What's my experience with pricing, setup cost, and licensing?

They are not very expensive.

Which other solutions did I evaluate?

The competitors I have used include Supermicro equipment, HP equipment, and some Lenovo equipment many years ago.

What other advice do I have?

At this time, we're not using Dell PowerEdge Rack Servers for any AI-based initiatives. 

Our partnership with Dell and what we're able to provide to the customer is valuable. 

On a scale of one to ten, I rate Dell PowerEdge Rack Servers a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
Dell PowerEdge R-Series
July 2026
Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
906,852 professionals have used our research since 2012.
Senior Systems Engineer at Federal Data Systems
Real User
Top 20
May 21, 2025
Out-of-band management and resiliency provide seamless remote access and operation
Pros and Cons
  • "Customer support is usually really good for Dell PowerEdge Rack Servers."
  • "The resiliency and stability of the products are fantastic."
  • "For the internal SD card of Dell PowerEdge Rack Servers, I would add driver packs so that when you're trying to image bare metal, you don't have to worry about trying to find all the drivers you need to install whatever OS it could be, specifically in our environments in the fed space, since trying to use USB devices is difficult, so adding things on the USB stick and plugging them in for drivers is most of the time not possible."
  • "My only complaint would be if you're calling the specific fed line, sometimes they don't transfer you, and they want to get information that you can't give them before they do, even if you call the dedicated fed line, which is not always consistent, depending on the time of day."

What is our primary use case?

Everything from bare metal to ESXi host, any kind of hypervisor is what I've used Dell PowerEdge Rack Servers for. 

Currently, we are using Dell PowerEdge Rack Servers for AI initiatives; one of our projects I cannot discuss, however, it has been really good. Everything about it, including the Redfish hooks and the automation, is very easy and streamlined for the AIs regarding Dell PowerEdge Rack Servers.

What is most valuable?

The iDRAC is the most valuable feature of Dell PowerEdge Rack Servers; the out-of-band management is absolutely fantastic, especially when you institute roles that prevent access to the data center, and being able to do it remotely is fantastic. 

Initial setup, troubleshooting, repair, and maintenance have benefited the organizations I work with since everything has been more streamlined, especially when you add OME into it. Whether it's connected to the internet or not, the on-prem versions still function fantastically.

What needs improvement?

For the internal SD card of Dell PowerEdge Rack Servers, I would add driver packs so that when you're trying to image bare metal, you don't have to worry about trying to find all the drivers you need to install whatever OS it could be, specifically in our environments in the fed space, since trying to use USB devices is difficult, so adding things on the USB stick and plugging them in for drivers is most of the time not possible.

For how long have I used the solution?

I've been using Dell PowerEdge Rack Servers for probably eight years now.

What do I think about the stability of the solution?

The resiliency and stability of the products are fantastic. We have devices that have been around until end-of-life, but we're still using them for things, so stability has been great with very minimal issues. When issues occur, it's usually a hard drive failure, which is expected, so I think it's excellent.

What do I think about the scalability of the solution?

Dell PowerEdge Rack Servers are very flexible, whether you're doing a vSAN ready node or whatever may be your hyperscale of choice, because they scale easily, and adding them into whatever environment you have is straightforward.

How are customer service and support?

Customer support is usually really good for Dell PowerEdge Rack Servers. My only complaint would be if you're calling the specific fed line, sometimes they don't transfer you, and they want to get information that you can't give them before they do, even if you call the dedicated fed line, which is not always consistent, depending on the time of day.

The support is actually a big part of it when evaluating other solutions. The warranty support and keeping your hard drive for the fed space is key. Typically, the contacts we have on-site are very knowledgeable, they come in within a day and usually have it fixed and taken care of if there are issues. Even when they don't need something replaced, they usually suggest helpful troubleshooting steps, and it's usually really good support.

How would you rate customer service and support?

Positive

How was the initial setup?

It's really easy to deploy. It's pretty straightforward. Whether you're having it automated through OME and it's pushing your configs or you're doing it just directly connecting into your iDRAC. Out of all the devices I've used in the industry, it's probably the easiest I've used. 

What other advice do I have?

I actually work for a value-added reseller, and I support many federal customers, which means my organization is a giant. On a scale of one to ten, I rate Dell PowerEdge Rack Servers a nine out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Cloud Solutions Architect at a tech vendor with 201-500 employees
Real User
Top 20
May 22, 2025
Integrated monitoring and competitive pricing enhance business efficiency
Pros and Cons
  • "The pricing and licensing of Dell PowerEdge Rack Servers are very competitive."
  • "I rate Dell PowerEdge Rack Servers a ten out of ten."
  • "I'd appreciate seeing more options in terms of expandability for certain Dell PowerEdge Rack Servers models. The expandability issues I've experienced are mainly with the 700 series of the R series chassis, primarily around what can fit in for PCI expansion cards."

What is our primary use case?

We currently use Dell PowerEdge Rack Servers to run Microsoft Hyper-V and Red Hat VCI. 

In addition to that, AX nodes that are adjacent to the regular PowerEdge servers are highly customized. The test cases we are running mainly involve internal processing on data that we have, and also for company-wide cases. 

We host a portal for everyone to interact with for internal lookups and trying to steer everyone away from going public with OpenAI ChatGPT. We have our own internal search now, and it's also able to ingest our internal documentation sites, in addition to our other data sets that we have.

How has it helped my organization?

My current organization really wouldn't be anywhere without the Dell PowerEdge Rack Servers. All we've been buying have been PowerEdge servers. It's pretty mission-critical for us. The vast majority of our regular PowerEdges we've got from that, and we also have FCs and some older tech as well, however, those are being replaced by our Red Hat VCI ones, which are the AX nodes.

What is most valuable?

The most valuable feature of Dell PowerEdge Rack Servers is their integrated iDRAC and the way that the servers are built; it's pretty space optimized, so users can get a lot of functionality in there for whatever they're working on. 

The monitoring for the Dell PowerEdge Rack Servers is great; we get all the alerts, we get everything about it, and we avoid outages thanks to the features of the iDRAC.

We got all the alerts we needed in time, so we knew we could get parts dispatched and everything else, and it's gotten better. They've got AI monitoring for the stuff, so now they're telling us about drives that are failing before we notice them ourselves.

What needs improvement?

There's not really much to be done that hasn't already happened; they've shifted over now, and users can plug in on the latest models as they have USBC ports if they need to console in. 

There isn't really much in need of improvement; it's really up to whatever you decide to buy. You can buy all the right options and get what you need, however, you have to be careful and make sure you buy what makes sense.

I'd appreciate seeing more options in terms of expandability for certain Dell PowerEdge Rack Servers models. The expandability issues I've experienced are mainly with the 700 series of the R series chassis, primarily around what can fit in for PCI expansion cards. It's fair, however, there might be some room for more flexibility around it.

For how long have I used the solution?

I have personal experience with Dell PowerEdge Rack Servers for the last three and a half years at my current organization, and at a prior work, I had experience with PowerEdge servers for another five years.

What do I think about the stability of the solution?

The reliability and skills of Dell PowerEdge Rack Servers are pretty reliable; I haven't had to worry about it too much. Even if something does go wrong, the monitoring is pretty good, and we get good alerts on whatever needs to be replaced. 

We haven't really had an outage due to hardware failure, definitely not on the PowerEdge servers themselves. Sometimes we might have something fail, a fan or power supply - things happen, however, it hasn't really caused an outage.

How are customer service and support?

I evaluate the customer service support for Dell PowerEdge Rack Servers as pretty rock solid and top-notch, especially if you get the right people in the right areas. Particularly around PowerEdges, you can almost depend on getting the right person you want.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We've looked at other solutions. Folks I used to work with, some of them moved on now. We've had experience working with many IBMs and HPs in the past. We're still getting the best value right now sticking with the Dell PowerEdge Rack Servers platform.

How was the initial setup?

I've helped deploy Dell PowerEdge Rack Servers. I've done everything with them; I've racked them myself personally and been through that experience, so it's not bad.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing of Dell PowerEdge Rack Servers are very competitive. 

We've gotten some pretty good deals along the way; you can find anything to fit any budget. We've even gone the other route of actually buying some things for non-production; they've got some pretty good pricing on their Dell used product marketplace as well, though the name is slipping my mind right now. You can get what you need for a good price.

What other advice do I have?

The Dell PowerEdge Rack Servers platform has improved over the years; I've seen the evolution with it. I wasn't too fond originally of some of the older PowerEdges, to be honest, however, as time moved on, the current generations are providing what I am looking for. 

I rate Dell PowerEdge Rack Servers a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Service Engineer at ROSEN
Real User
Top 10
May 22, 2025
Seamless hosting and connected storage drive value and reliability
Pros and Cons
  • "Looking at the new models, they have greatly improved the cooling system, which is a significant advantage."
  • "I would evaluate the support from Dell as exceptional."
  • "One area where Dell PowerEdge Rack Servers could improve is integration."
  • "When trying to quote devices and servers for our Mexico City offices directly with Dell instead of through a partner, we encountered some challenges. It took several months to negotiate appropriate pricing, requiring escalation to the director of Dell Mexico and communication with Dell US."

What is our primary use case?

My role in using or managing Dell PowerEdge Rack Servers involves storage, virtualization, and server support.

What is most valuable?

The features of Dell PowerEdge Rack Servers that I find most valuable include the ability to have different servers and different services hosted on one server, and the ability to connect them between other storage servers or appliances. These features definitely provide additional value to the end user, customers, company, and are reliable within the time frames that customers and clients demand.

Looking at the new models, they have greatly improved the cooling system, which is a significant advantage. In my experience, there were times when components overheated, but they have improved that aspect.

What needs improvement?

One area where Dell PowerEdge Rack Servers could improve is integration. The BYO feature, which allows users to bring their own license, is a particularly good aspect of the system.

For how long have I used the solution?

I have been using Dell PowerEdge Rack Servers for 10 years at my current company. Our company has been using PowerEdge for at least 20 years.

What do I think about the stability of the solution?

Dell PowerEdge Rack Servers are very stable overall. The support, components, and OS are all reliable. We have experienced occasional downtimes, crashes, or performance issues, but nothing serious. When we need hardware replacement, such as RAM or a hard drive, the support is very fast.

What do I think about the scalability of the solution?

To expand the usage of Dell PowerEdge Rack Servers, we simply have added more servers and equipment.

How are customer service and support?

I would evaluate the support from Dell as exceptional. They have highly capable and trained personnel who are knowledgeable. We have a very good relationship with them, and they maintain transparency regarding reported issues and solutions.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have Pure Storage, which we implemented less than two years ago, alongside Dell PowerEdge Rack Servers. We chose Pure Storage based on the benefits of flash storage and rapid support. As a global company, everything our corporate office decides is replicated to all locations around the globe, which is one of the key differences.

How was the initial setup?

The deployment is typically very smooth. We haven't had many issues. Usually, when we deploy a server with PowerEdge, it's a very smooth transition.

What was our ROI?

We started leasing with Dell, which has provided good CapEx and budgeting return financially. We are on a 16-month lease. One of the advantages is that we don't pay the CapEx immediately, and it allows us to have the latest Dell technology after three or five years, depending on our leasing contract.

What's my experience with pricing, setup cost, and licensing?

When trying to quote devices and servers for our Mexico City offices directly with Dell instead of through a partner, we encountered some challenges. It took several months to negotiate appropriate pricing, requiring escalation to the director of Dell Mexico and communication with Dell US. Eventually, we reached an agreement with satisfactory pricing.

What other advice do I have?

We are currently at the early stage of AI usage. However, Dell PowerEdge Rack Servers will definitely play a part in our AI-driven initiatives in the future. Currently, we haven't applied AI on Dell PowerEdge Rack Servers as it's still in development. It will be part of our future development of AI. We are planning to focus on automation.

For companies considering Dell PowerEdge Rack Servers, I recommend relying on Dell technology and their expertise. The innovation that Dell offers is crucial.

I rate Dell PowerEdge Rack Servers as nine out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Systems Engineer & Manager at John I. Haas
Real User
Top 10
May 22, 2025
Reliability and ease of implementation free up time to explore new technologies
Pros and Cons
  • "The most valuable feature of Dell PowerEdge Rack Servers is pretty much the same thing that I mentioned with PowerStore: the simplicity, the resiliency, and the fact that it just works."
  • "I need more transparency on how OpenManage can help me with our company being an SMB. I want more documentation for SMBs regarding Dell PowerEdge Rack Servers."

What is our primary use case?

My use case for Dell PowerEdge Rack Servers is running virtual machines mostly. We have one that I just deployed that is running Hyper-V and this is the first time we have had to deal with Hyper-V

It is going to be more or less the same thing, running virtual machines.

What is most valuable?

The most valuable feature of Dell PowerEdge Rack Servers is pretty much the same thing that I mentioned with PowerStore: the simplicity, the resiliency, and the fact that it just works. 

Dell PowerEdge Rack Servers benefit me because if I'm not having to use my time to troubleshoot something, I can use that time to implement new technologies for the company and similar tasks. Dell PowerEdge Rack Servers have been one of those things where I can set it and forget it. It just does its job and rarely ever has issues. Time saved equals new technologies for the company to use.

What needs improvement?

If I could improve Dell PowerEdge Rack Servers in any way, it would be something with OpenManage itself. I need more transparency on how OpenManage can help me with our company being an SMB. I want more documentation for SMBs regarding Dell PowerEdge Rack Servers.

For how long have I used the solution?

I have been using Dell PowerEdge Rack Servers for twelve years.

What do I think about the stability of the solution?

I haven't had any downtime, crashes or performance issues with Dell PowerEdge Rack Servers. We've had downtime but it's usually when we're upgrading something. It's never been downtime because the servers themselves need to be troubleshooted or anything similar.

What do I think about the scalability of the solution?

For a small-medium business, Dell PowerEdge Rack Servers have supported our growth probably because of how easy it is to scale with them, as we have grown exponentially. We went from a company of just 200 users to a company of over 600 in just five years. Just increasing the amount of servers that we got has been easy.

How are customer service and support?

I may have used the customer service or support for Dell PowerEdge Rack Servers maybe nine years ago. I honestly can't even remember what it was about, but I think I've only really had to use it once. We still pay for support all the time, but it's nice to not have to use it.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I believe we've always used Dell PowerEdge Rack Servers. Even when I came on board, my previous experience with my previous company was with Dell PowerEdge and when I came on board it was all Dell PowerEdge also.

What about the implementation team?

I was part of the deployment of Dell PowerEdge Rack Servers.

What was our ROI?

I have seen some return on investment, but since I'm not a finance person, that's not something I'm able to answer beyond peace of mind.

Which other solutions did I evaluate?

For servers, I have not evaluated any other vendors and have no interest in doing so.

What other advice do I have?

I feel Dell PowerEdge Rack Servers specifically caters to the needs of SMBs. There's a reason why I don't have any experience with any other vendors in terms of servers, just because I don't want to not use Dell PowerEdge. 

On a scale of one to ten, with one being worst and ten being best, I would rate Dell PowerEdge Rack Servers a ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2706855 - PeerSpot reviewer
Senior IT Technician at a government with 10,001+ employees
Real User
Top 10
May 21, 2025
Easy remote access and reliable performance streamline operations
Pros and Cons
  • "The most valuable feature of Dell PowerEdge Rack Servers is the iDRAC, because it allows me to remotely access it from my computer without having to plug in a monitor and keyboard. I can see what's wrong and manually push updates if needed."
  • "I would describe my experience with Dell's support for PowerEdge solutions as great, as we had to get a motherboard replaced, and the replacement part arrived the next business day, which was impressive."
  • "I know the pricing for Dell PowerEdge Rack Servers went up last year, and we weren't too happy about that, but it is what it is."

What is our primary use case?

Our company uses Dell PowerEdge Rack Servers primarily for VMware, but we also have several PowerEdge for NAS storage.

I am a system administrator. I deploy new servers. More recently, I've been decommissioning old servers and getting those ready to refurbish because we have to resell or surplus them. I also help look up specs to recommend to my director what we should get for the next refresh.

How has it helped my organization?

From using Dell PowerEdge Rack Servers, our company has realized sustainability and reliability, as we don't have to worry about whether they will go down or not. They have been very reliable, except for one server issue, which had nothing to do with Dell or the server itself, just an act of nature.

What is most valuable?

The most valuable feature of Dell PowerEdge Rack Servers is the iDRAC, because it allows me to remotely access it from my computer without having to plug in a monitor and keyboard. I can see what's wrong and manually push updates if needed. For example, we recently had a motherboard that was bad, and iDRAC informed me of the faulty component, which is helpful because it saves me from guessing what's wrong.

What needs improvement?

A nice-to-have feature for Dell PowerEdge Rack Servers would be shorter lengths because we recently got a new data center with horizontal PDUs, and we had to replace some PowerEdges due to their longer sizes, which wouldn't fit without taking out the PDUs and switching to vertical ones.

For how long have I used the solution?

I've been using Dell PowerEdge Rack Servers for three years now, and from what I can tell, my company has been using them for a very long time. They're great.

What do I think about the stability of the solution?

They are very reliable.

What do I think about the scalability of the solution?

We are a small to medium-sized organization. Dell PowerEdge Rack Servers cater to the needs of our small to medium-sized company, as we can contact our Dell rep and explain our needs, and they can recommend the perfect PowerEdge for us.

How are customer service and support?

I would describe my experience with Dell's support for PowerEdge solutions as great, as we had to get a motherboard replaced, and the replacement part arrived the next business day, which was impressive. I would rate them a 10 out of 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

They tried HPE servers for a bit, but they didn't really like them.

How was the initial setup?

The only challenge we faced was when they were longer servers. We couldn't fit them in our rack without taking out the PDUs.

What's my experience with pricing, setup cost, and licensing?

I know the pricing for Dell PowerEdge Rack Servers went up last year, and we weren't too happy about that, but it is what it is.

What other advice do I have?

I would rate Dell PowerEdge Rack Servers a 10 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2706708 - PeerSpot reviewer
Windows Systems Administrator at a educational organization with 501-1,000 employees
Real User
Top 10
May 20, 2025
iDRAC management boosts reliability and remote operation efficiency
Pros and Cons
  • "Dell's professional services as great, as they're very helpful and also do cross-training with us."
  • "Dell PowerEdge Rack Servers are very reliable, very cost-effective, and the services that Dell provides are very useful and helpful in deploying infrastructures."
  • "I would improve the Dell PowerEdge Rack Servers by enhancing the GUI and providing a better hands-on experience for quick fixes on the servers, as most of the work is done by a vendor coming in to fix the systems."

What is our primary use case?

The use case for having Dell PowerEdge Rack Servers in our university is that they are sources and resources for our infrastructure. We use it for our VMware infrastructure and VDI.

What is most valuable?

The feature I appreciate the most about the Dell PowerEdge Rack Servers is the iDRAC, as we were able to remove our KVMs from the data center and use iDRAC as a management platform. 

The Dell PowerEdge Rack Servers help my organization overall since they are very reliable and very scalable.

I actually love the Dell PowerEdge Rack Servers the way they are right now.

What needs improvement?

I would improve the Dell PowerEdge Rack Servers by enhancing the GUI and providing a better hands-on experience for quick fixes on the servers, as most of the work is done by a vendor coming in to fix the systems. Having some videos online on the disassembly of the servers would be helpful.

For how long have I used the solution?

My name is Pedro Lopez, and I've been using Dell PowerEdge Rack Servers for 10 years while working at my university for over 15 years.

What do I think about the stability of the solution?

Regarding downtime with the Dell PowerEdge Rack Servers, they're very reliable, so we hardly have any downtime, and we have quick turnaround on repairs.

What do I think about the scalability of the solution?

The Dell PowerEdge Rack Servers support the growing needs of my university, as the scalability allows us to add more resources fast. We have good turnaround with our vendor partners and getting the new equipment in as soon as possible.

How are customer service and support?

I would rate the customer service and technical support a ten out of ten. I love support from Dell; they have always been able to help us throughout any issues we have.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before putting in the Dell PowerEdge Rack Servers, we evaluated solutions from other vendors, including HP and Cisco.

How was the initial setup?

My experience deploying the Dell PowerEdge Rack Servers includes purchasing the Dell equipment, where we get professional services.

What about the implementation team?

Dell's professional services as great, as they're very helpful and also do cross-training with us. We're able to learn from the experience of the setup.

What was our ROI?

I see a return on investment with the Dell PowerEdge Rack Servers. They're very cost-effective and reliable, and we were able to downsize.

What's my experience with pricing, setup cost, and licensing?

The pricing for the Dell PowerEdge Rack Servers is reasonable since we are part of higher ed, making the prices very competitive with other vendors we have approached.

Which other solutions did I evaluate?

We chose the Dell PowerEdge Rack Servers based on our history with Dell and the cost.

What other advice do I have?

The Dell PowerEdge Rack Servers do not play a role in my organization's AI initiatives at the moment, as we're barely hitting that, striving towards AI.

I'm currently a server administrator, system administrator, and we remotely manage most of the servers using iDRAC.

Dell PowerEdge Rack Servers are very reliable, very cost-effective, and the services that Dell provides are very useful and helpful in deploying infrastructures. I really love the solutions that iDRAC gives you for quick updates and firmware, ensuring that they're reliable for our systems.

On a scale of one to ten, I rate the Dell PowerEdge Rack Servers as a ten; I definitely really love them and would not change that for anything at the moment.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Director Of IT And Corporate Security at SLOVENSKI DRŽAVNI HOLDING, d.d.
Real User
Top 20
Mar 23, 2026
Virtualization has become reliable and cost-efficient with strong remote management support
Pros and Cons
  • "The biggest benefit in the product is mainly because Dell PowerEdge R-Series is a well-known company with very good support."

    What is our primary use case?

    We use classical servers for multi-purpose virtualization.

    What is most valuable?

    The biggest benefit in the product is mainly because Dell PowerEdge R-Series is a well-known company with very good support. The price is much better compared to other vendors such as HP, which is high priced and offers no better quality. From a price-performance perspective, we get most of what Dell or Lenovo offers.

    Remote management stands out as one of the best capabilities for us.

    What needs improvement?

    The prediction of hardware error using some AI tools could still be improved.

    For how long have I used the solution?

    We have been using Dell PowerEdge R-Series for some ten to twelve years.

    What do I think about the stability of the solution?

    Everything is satisfactory. I do not see any disadvantages. It is more that in the current market, you have to wait a little bit longer because of memory availability. The market is such that now you cannot get them as soon as you wish, but if you plan the purchases, then it is acceptable.

    What do I think about the scalability of the solution?

    I would rate scalability as excellent. If you make the right purchase, then you can scale as you want.

    How are customer service and support?

    I would rate customer support as excellent.

    Which solution did I use previously and why did I switch?

    We replaced HP with Dell PowerEdge R-Series.

    How was the initial setup?

    The initial setup is very easy.

    What about the implementation team?

    We are a very small company and do not work with many vendors.

    What was our ROI?

    I would say we have achieved stability in operation. We will not grow by using Dell PowerEdge R-Series, but we have achieved stability.

    Which other solutions did I evaluate?

    We have Lenovo, Dell PowerEdge R-Series, and HP.

    What other advice do I have?

    We are an end-user. There are no special features. If you purchase the right servers or the right solution, then everything is satisfactory. It is nothing special; it is just a server. I cannot think of anything that is not perfect. Everything is acceptable. I would rate this review a ten.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Mar 23, 2026
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    PeerSpot user
    reviewer2706876 - PeerSpot reviewer
    Manager, Network Engineering at a recreational facilities/services company with 5,001-10,000 employees
    Real User
    Top 10
    May 20, 2025
    Seamless deployments and consistent quality enable smooth operations
    Pros and Cons
    • "I find great value in Dell PowerEdge Rack Servers, particularly in their excellent serviceability."
    • "Dell PowerEdge Rack Servers could improve in clarity when specifying options; for instance, the difference between power supplies can sometimes be a little challenging to understand if you don't already know."

    What is our primary use case?

    We deployed Dell PowerEdge Rack Servers to support a VMware environment, and we're looking for something else, but primarily it's to support our software that we're delivering to our customers, allowing them to bring their own hardware if they wish; however, if they want us to provide it, we only bring Dell.

    What is most valuable?

    I find great value in Dell PowerEdge Rack Servers, particularly in their excellent serviceability. At cost per feature, the pricing is great; I super love iDRAC and the serviceability, as they're easy to access when needed and work every time, showcasing consistency in quality.

    The main benefit my customers see from installing or deploying Dell PowerEdge Rack Servers is that they don't have to pay much attention to it because it runs smoothly, meaning they don't babysit it as they should, which while not ideal, indicates how stable the product is.

    What needs improvement?

    In my opinion, Dell PowerEdge Rack Servers could improve in clarity when specifying options; for instance, the difference between power supplies can sometimes be a little challenging to understand if you don't already know, but the product itself is great, and I believe it will continue to get better, so I don't have specific requests.

    For how long have I used the solution?

    I have been using Dell PowerEdge Rack Servers for 15 years.

    What do I think about the stability of the solution?

    The main benefit my customers see from installing or deploying Dell PowerEdge Rack Servers is that they don't have to pay much attention to it because it runs smoothly, meaning they don't babysit it as they should, which while not ideal, indicates how stable the product is.

    What do I think about the scalability of the solution?

    We've added nodes with Dell PowerEdge Rack Servers, and when customers expand their usage, they buy new suites on top of what we previously sold them, allowing new nodes to fit in smoothly without causing issues during additions to the stacks.

    How are customer service and support?

    I haven't needed to use Dell support recently, but I have in the past, and I feel that one of Dell's strong points is their support; they believe you and usually resolve issues without passing you on to someone else, and I appreciate having one person own my case and build a relationship by following up to check if everything is still working.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I haven't bought anything but Dell in a long time and found myself using other products at customer sites to assist in troubleshooting, and I've always felt that the interfaces on Dell PowerEdge Rack Servers are pretty intuitive, which isn't always the case with other products.

    How was the initial setup?

    My role in using and managing Dell PowerEdge Rack Servers involves specing it, picking it, buying it, ordering it, and installing it, so I manage it end to end until I turn it over to the customers, providing a turnkey service to go with our software that we sell.

    What about the implementation team?

    We work with a channel partner, distributing under OEM, and while we have a Platinum Dell partner to assist us in quoting and ordering, we maintain relationships with account managers at Dell, who are awesome.

    What was our ROI?

    I believe my customers really appreciate the predictability of costs, especially since Dell offers extended warranties that allow them to plan for running their systems for 5 or 6 years while being aware they'll need to purchase new equipment in the future, fitting well with their operations based on expenses.

    What's my experience with pricing, setup cost, and licensing?

    At cost per feature, the pricing is great.

    Which other solutions did I evaluate?

    We've compared Dell's pricing against HP in the past, and I think the pricing is competitive, offering good value.

    What other advice do I have?

    I would rate Dell PowerEdge Rack Servers as a solution overall a 10, as I'm not even considering other servers and am happy with PowerEdge.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Dell PowerEdge R-Series Report and get advice and tips from experienced pros sharing their opinions.
    Updated: July 2026
    Buyer's Guide
    Download our free Dell PowerEdge R-Series Report and get advice and tips from experienced pros sharing their opinions.