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Head of IT at a manufacturing company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Oct 19, 2025
Has supported critical production systems without disruption and allowed continuous growth
Pros and Cons
  • "Dell PowerEdge R-Series is more than capable of supporting those systems, and that has been really important."

    What is our primary use case?

    My main use case for these solutions is for production and our data center. So essentially, at my site, we have two Dell PowerEdge R-Series, one PowerStore, and then we have a third Dell PowerEdge R-Series filled with disks as an on-site DR.

    What is most valuable?

    The benefits I have seen from using Dell PowerEdge R-Series specifically include scalability; it has allowed us to scale up when we need to. It also provides the throughput piece. We don't have to worry about our factory systems slowing down or coming to a halt. Dell PowerEdge R-Series is more than capable of supporting those systems, and that has been really important.

    What needs improvement?

    When it comes to how Dell PowerEdge R-Series can be improved, I honestly don't know as I'm not on the technical side anymore.

    For how long have I used the solution?

    I have been using rack servers for probably over the last seven to nine years.

    Buyer's Guide
    Dell PowerEdge R-Series
    September 2026
    Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
    913,076 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    I would describe the stability and reliability of Dell PowerEdge R-Series as never having an issue over the last seven to nine years; we've never had one issue with them.

    What do I think about the scalability of the solution?

    When it comes to scaling capabilities, scaling has always been absolutely fine. We've bought what we need with a scope to scale, and it has always met our requirements.

    How are customer service and support?

    I would rate support as very good; from a hardware monitoring point of view, if there's an issue, we get alerted about it. If there's a drive to be replaced, it's sent out with an engineer, and the engineers contact us to get it sorted. If there are issues with firmware or OS upgrades, we can get on to Dell, and they help us through.

    Which solution did I use previously and why did I switch?

    We were using HP; they were okay and had done the job, but I think the storage that we put with them wasn't up to scratch.

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, setup, costs, and licensing has been that pricing in general has always been very competitive. We do go to market every time we do a refresh; that's one of the things we have to compare with our competitors. We deal with Dell direct, so it's very competitive.

    Which other solutions did I evaluate?

    The vendors I have considered include HP; we look at NetApp, and really any other player, but normally it's HP, NetApp, and Dell.

    What other advice do I have?

    The primary reasons I went with Dell PowerEdge R-Series over all of these competitors include sitting down with Dell, explaining my use case, and discussing the issues I've had in the past with other vendors or other hardware, leading to an agreement on a template for all our production facilities. I would rate Dell PowerEdge R-Series a 10 out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Solutions Architect at DXC Technology
    Real User
    Top 20
    Jun 7, 2025
    Provides seamless deployment and great customization options but price can be better
    Pros and Cons
    • "From a cost perspective, they are much more beneficial for clients. We also get the pro deployment support from Dell for new deployments at the client's data center or service provider's data center, along with maintenance services until the end of the term."
    • "I would recommend Dell PowerEdge Rack Servers if you want reliability, sustainability, and greater performance."
    • "Dell PowerEdge Rack Servers have higher hardware costs compared to HPE ProLiant servers, which are cheaper."

    What is our primary use case?

    I am working as a pre-sales solutions architect. We provide technical solutions. We review a client's requirements and objectives, then provide the appropriate solution to the client. We also review the solution to find the most appropriate option for the client to ensure a good trade-off between technology and cost.

    Customers use Dell PowerEdge Rack Servers to deploy their business-critical applications, and these servers are recommended for VDI solutions. Companies in the financial and retail sectors use these servers to run their business-critical applications. 

    We are currently using the 660 models.

    How has it helped my organization?

    The main benefit is from a cost perspective. Comparing the cost of HCI nodes and Dell PowerEdge Rack Servers, the latter are much cheaper. Clients can choose tailored servers based on CPU speed, RAM size, and disk types, with various disk options including NVMe, SATA, and SSDs. We can customize the infrastructure servers.

    From a cost perspective, they are much more beneficial for clients. We also get the pro deployment support from Dell for new deployments at the client's data center or service provider's data center, along with maintenance services until the end of the term.

    Regarding sustainability goals, Dell PowerEdge Rack Servers can be upgraded if they have a five-year warranty, and when they reach end-of-support life, they can be replaced with newer technology. Companies focus on upgrading existing servers to reduce costs and provide savings to the client.

    As far as energy consumption is concerned, Dell PowerEdge Rack Servers consume less energy compared to other servers. If you go with the HCI VxRail, the energy consumption is higher. Dell PowerEdge Rack Servers consume less energy compared to other servers. They also come with thermal cooling nowadays, which also reduces the cost. It reduces the power consumption, or means KWA charges in data centers.

    Dell PowerEdge Rack Servers do not require frequent downtime and can run continuously for up to one year without a hardware reboot. However, to reduce downtime, data centers should have redundancy or resiliency. All servers come with dual power supplies, and vendors provide hardware warranty and replacement within four hours for failed components. Downtime depends on the resiliency of the environment and server configuration. If HA is configured, any faulty hardware part can automatically fail over to another server. Resiliency is maintained at the VMware layer, so if a VM running on some servers goes down, it can move to other servers. 

    Dell PowerEdge Rack Servers enhance the overall flexibility of the operations. Based on the client's business objective and consumption requirements of the resources of CPU, memory, disk, and storage, we can customize Dell PowerEdge Rack Servers. We can offer a very competitive price to the client. We get a lot of options as well because multiple models are available in the market, and these servers are robust as well as reliable, and sustainable.

    Dell PowerEdge Rack Servers are good for the VDI environment. They are also good for the manufacturing industries, the healthcare sector, the financial sector, and the insurance sector. They are being used in multiple sectors.

    What is most valuable?

    The best features include CPU speed, as clients typically use 2.3 GHz CPUs. It provides multiple choices for CPU use and clock speed, ranging from 2.5 to 3.2 GHz. Regarding memory, it offers the latest memory sets for very fast access. The newer technology, after NVMe technology, ensures excellent performance with Dell PowerEdge Rack Servers. For external storage connectivity, it also supports HVA ports with speeds of 25 Gbps and 32 Gbps, which match network bandwidth, providing great performance and reduced latency. The servers also consume less energy compared to HCI VxRail.

    What needs improvement?

    Dell PowerEdge Rack Servers have higher hardware costs compared to HPE ProLiant servers, which are cheaper. From reliability, performance, and sustainability perspectives, Dell PowerEdge Rack Servers have no match, but the price difference with other vendors is noticeable. 

    If we look at the internal storage, Dell is much more expensive as compared to other vendors such as HPE.

    For how long have I used the solution?

    I have been working with Dell PowerEdge Rack Servers for more than 10 years.

    What do I think about the stability of the solution?

    There are no stability issues with Dell PowerEdge Rack Servers, and clients have good confidence in them.

    What do I think about the scalability of the solution?

    Scaling up or down with Dell PowerEdge Rack Servers is easy, and vertical scaling is possible. Unlike VxRail, which requires adding new nodes for horizontal scaling, we can also deactivate CPUs in current technologies if they are underutilized.

    How are customer service and support?

    I would rate their tech support a nine out of ten, as I have never faced any challenges.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    It is very smooth because of the pro deployment services that Dell provides. It also depends on the client's environment and client infrastructure. Dell deployment is smoother than other vendors, as they do the rack stacking and cabling. They also test the hardware.

    What was our ROI?

    Dell PowerEdge Rack Servers provide clients with good cost savings and resale value, making them very cost-effective. Although there are differences in CPU clock speeds compared to other vendors, the reliability makes Dell PowerEdge Rack Servers the clients' choice.

    What other advice do I have?

    Most clients are looking for currency savings as part of technology; they want to get away from tech debt. GenAI is taking good shape, so we work on automation or orchestration that we can offer to our clients and try to propose the best-in-class blended solution with emerging technologies. We prepare PoCs based on past experience and solutions provided to different clients. I work on the server side with Dell PowerEdge Rack Servers and Dell storage, mainly service storage and network-related products for top aggregation switches and management switches.

    AI workloads depend on the client's requirements; however, Dell PowerEdge Rack Servers can host them. Generally, we allocate three or four VMs to run AI applications such as Dynatrace and Ansible. For AI development, if a client opts for GenAI, it requires a longer time and more resources, as historical data requires substantial storage. We propose PowerStore servers for GenAI due to the increased processing power and storage requirements.

    When considering Dell PowerEdge Rack Servers over a hyperscaler for AI computing, I would recommend hyperscaler servers for clients willing to invest in high performances. For high workloads, PowerScaler offers superior performance, speed, and agility.

    I would recommend Dell PowerEdge Rack Servers if you want reliability, sustainability, and greater performance. You also get good technical support and maintenance support from Dell. With pro deployment, you can also get free deployment services from Dell.

    I would rate Dell PowerEdge Rack Servers a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Buyer's Guide
    Dell PowerEdge R-Series
    September 2026
    Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
    913,076 professionals have used our research since 2012.
    reviewer1182819 - PeerSpot reviewer
    Infrastructure Architect at a retailer with 10,001+ employees
    Real User
    Top 10
    May 20, 2026
    Strong support has reduced ownership costs and supports reliable virtualization workloads
    Pros and Cons
    • "Using Dell PowerEdge servers has helped reduce my total cost of ownership because of the support, and in terms of time savings, it probably saves me at least four hours a year."
    • "The management of Dell PowerEdge R-Series seems a little convoluted."

    What is our primary use case?

    My main use case for Dell PowerEdge R-Series is virtualization.

    What is most valuable?

    What I like the most about Dell PowerEdge R-Series is the support.

    Each server has a service tag number that is easy to locate and identify, and I can access chat support, so there is no need to look up contracts or deal with any of that; getting to support is very quick.

    Using Dell PowerEdge servers has helped reduce my total cost of ownership because of the support, and in terms of time savings, it probably saves me at least four hours a year.

    What needs improvement?

    The management of Dell PowerEdge R-Series seems a little convoluted.

    For how long have I used the solution?

    I have been using Dell PowerEdge R-Series for four years.

    What do I think about the stability of the solution?

    Using PowerEdge servers probably has not reduced unplanned production downtime.

    What do I think about the scalability of the solution?

    Flexibility has probably not changed with the use of PowerEdge servers.

    How are customer service and support?

    I have been very happy with customer service and technical support.

    Which solution did I use previously and why did I switch?

    Prior to adopting Dell PowerEdge R-Series, I was using HPE to address similar needs.

    What's my experience with pricing, setup cost, and licensing?

    I find that pricing was good, and we used the Flex on Demand program for the ones that we are currently running, and the pricing was aggressive.

    Which other solutions did I evaluate?

    We evaluated Dell, HPE, and Lenovo, and what stood out during the evaluation process was that the sales team at the time was very knowledgeable on Flex on Demand and was able to make that attractive.

    What other advice do I have?

    We do not run AI workloads on PowerEdge servers.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: May 20, 2026
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    PeerSpot user
    reviewer2843301 - PeerSpot reviewer
    Senior Sys Admin at a healthcare company with 10,001+ employees
    Real User
    Top 20
    May 19, 2026
    Reliable servers have improved hospital uptime and support critical vmware operations
    Pros and Cons
    • "Using Dell PowerEdge R-Series with the AI workload, we have our own version of ChatGPT inside, and it helps us get answers much quicker."
    • "I understand that the licensing can be confusing, and I would prefer to see that aspect become simpler."

    What is our primary use case?

    Dell PowerEdge R-Series serves as the main solution for a large hospital environment, and it is primarily used for VMware.

    What is most valuable?

    I appreciate that Dell PowerEdge R-Series is quite resilient.

    The support from Dell is probably the best part of it. On the Dell side, support is excellent, and we are very happy with the uptime as well.

    It has helped us reduce unplanned production downtime. I would rate this benefit as a nine on a scale from one to ten.

    Regarding the overall flexibility of our operations, Dell PowerEdge R-Series is flexible.

    What needs improvement?

    In my opinion, I would like to see Dell PowerEdge R-Series become smaller in size so it can fit more servers in our available space and allow us to take advantage of the real estate.

    I understand that the licensing can be confusing, and I would prefer to see that aspect become simpler.

    For how long have I used the solution?

    We have been using Dell PowerEdge R-Series in the company for going on five years, long before I started.

    How are customer service and support?

    I would evaluate the customer service and technical support as an eight or a nine. Occasionally, depending on what part of the world the support staff are from and the language they speak, there is a minor language barrier at times, but regarding their technical ability, I do not have an issue.

    Which solution did I use previously and why did I switch?

    Prior to adopting Dell PowerEdge R-Series, I was using another solution to address similar needs for the company, as I have used HP, Cisco UCS, and Dell in other places as well.

    When we switched vendors in the past, it was primarily for price comparison and reputation.

    What other advice do I have?

    I do not have specific examples regarding total cost of ownership, or TCO, but I understand what TCO is, and I would say the benefits are definitely there.

    Using Dell PowerEdge R-Series with the AI workload, I am not certain what series they are running on, but we have our own version of ChatGPT inside, and it helps us get answers much quicker.

    We have seen benefits from this implementation.

    I would recommend that organizations considering Dell PowerEdge R-Series definitely compare similar types of hardware with other vendors and always do your homework. I would rate this review as a nine overall.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: May 19, 2026
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    PeerSpot user
    Systems Admin at a government with 1,001-5,000 employees
    Real User
    Top 20
    May 18, 2026
    Remote access has streamlined server management and significantly reduced unplanned downtime
    Pros and Cons
    • "Using Dell PowerEdge R-Series helps my company because it saves us having to drive to our data center; if something is down, we can just remote in from the management port, which saves time and lets us get applications up faster."

      What is our primary use case?

      My main use cases for it overall are mainly for hosting servers and various applications.

      What is most valuable?

      The features of Dell PowerEdge R-Series I like the most are the remote access and the iDRAC, just being able to remote into the backend when something's not working.

      Using Dell PowerEdge R-Series helps my company because it saves us having to drive to our data center. If something's down, we can just remote in from the management port. We don't have to drive there. This saves time and we can get applications up faster.

      Using Dell PowerEdge R-Series has helped to reduce unplanned production downtime. I would say unplanned downtime has been reduced by approximately 80%. The servers themselves are already pretty stable, and when there's an issue, we can remote in immediately.

      Using Dell PowerEdge R-Series has affected the overall flexibility of my operations positively.

      What needs improvement?

      I don't think there's much I can speak to regarding how Dell PowerEdge R-Series can be improved; I feel that they are sufficient as is.

      For how long have I used the solution?

      I've been using Dell PowerEdge R-Series as long as I can. I've only been with the city for three years, so that's as far as I know.

      How are customer service and support?

      I have experience with customer service or technical support from Dell in the past, but I haven't recently.

      Which solution did I use previously and why did I switch?

      Prior to adopting Dell PowerEdge R-Series, my company did not use another product.

      What was our ROI?

      From my point of view, I don't see a return on investment when using this product because I don't manage that, and I don't do the numbers. I can say that every place I've worked at has Dell servers, and that's what you do because they're the most reliable and the warranty and support is the best. I can't speak to it numbers-wise, but from a subjective point of view, I feel that it's helped the productivity of the business and the profit by being reliable.

      What other advice do I have?

      We don't run AI workloads on Dell PowerEdge R-Series.

      I can't speak to how using Dell PowerEdge R-Series has helped reduce my total cost of ownership because I don't know the numbers.

      I'm not privy to insights on how the new Dell PowerEdge R-Series servers affect energy consumption. I don't monitor the consumption or anything regarding that.

      I don't know how Dell PowerEdge R-Series servers impact my company's sustainability goals. That's not really my field of expertise.

      I would rate Dell PowerEdge R-Series as a nine out of ten.

      I don't have any advice for other companies considering this product, except to just get an iDRAC if you get a Dell server.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: May 18, 2026
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      PeerSpot user
      Lead Infrastructure Engineer at Lowe's Companies, Inc.
      Real User
      Top 20
      May 22, 2025
      Partnership delivers robust support and competitive pricing
      Pros and Cons
      • "They help us work through things and they're also very competitive on pricing."
      • "We have a great representative, LaShonda, who helps us navigate that."
      • "I would increase the life cycle management and those life cycle management tools."
      • "Speaking on the XE series specifically, the internal service to the system, if you need to get to a DIMM or anything similar, requires that you remove all three risers and the storage controller. It's not very internally service friendly."

      What is our primary use case?

      We have both the XE line servers in our data center that we're using for large language model. 

      We also have, with our new fresh deployment going into stores, deploying four Nvidia L4 cards. We're doing inferencing at the edge for our Dell apps, for security stuff, for loss prevention. So a lot of AI work is going into that on those Dell PowerEdge Rack Servers.

      How has it helped my organization?

      Our partnership with Dell provides a consistent platform across our 1800 locations.

      What is most valuable?

      Dell is a critical partner for our company. We have a great partnership. They have excellent sales and technical teams, and their long-term support teams. They are very engaged with us. They help us work through things and they're also very competitive on pricing. It has been at or above industry grade for the stability and reliability of Dell PowerEdge Rack Servers.

      What needs improvement?

      I would increase the life cycle management and those life cycle management tools. I know that's a big focus of Dell now with their private cloud experience. And then also with the enhancements to OME that are coming down the line.

      Speaking on the XE series specifically, the internal service to the system, if you need to get to a DIMM or anything similar, requires that you remove all three risers and the storage controller. It's not very internally service friendly.

      For how long have I used the solution?

      We've been deploying Dell PowerEdge Rack Servers since 2021.

      What do I think about the stability of the solution?

      It has been at or above industry grade for the stability and reliability of Dell PowerEdge Rack Servers.

      What do I think about the scalability of the solution?

      Everything from our original VX Rail stuff scaling out in our data center to just our edge platforms, which is a much smaller, four-node cluster, hasn't been an issue scaling.

      How are customer service and support?

      We have dedicated support. We have a great representative, LaShonda, who helps us navigate that. We also have a TAM, a full-time TAM, Brandon, who does a great job of working with us to meet and talk about our concerns and issues that we see. 

      It deserves a rating of ten out of ten. We have a great sales team. If we have questions, they're available 24/7. If we need escalations, they're there, they make it happen. We definitely enjoy that aspect of it.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      It went through RFP and that gets cycled through. All the big players, HP, Dell, Lenovo, all those vendors get sorted through.

      How was the initial setup?

      We've had no problem with the deployment of Dell. After deployment, we have joined Dell's managed services as well. 

      What was our ROI?

      We're getting a lot of efficiencies and increasing our density, especially as the product line matures. We've been able to shrink down our core counts to reduce our licensing at the edge. We are definitely seeing ROI on our investment.

      What's my experience with pricing, setup cost, and licensing?

      The pricing in our case is very competitive and very good.

      Which other solutions did I evaluate?

      I can't think of anything specific to add regarding alternate solutions.

      What other advice do I have?

      Rack is the model we're using and the kind of functionality we're employing. 

      I would give Dell PowerEdge Rack Servers an overall rating of eight out of ten.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer2788089 - PeerSpot reviewer
      Head Of IT at a consultancy with 51-200 employees
      Real User
      Top 20
      Dec 15, 2025
      Reliable infrastructure has simplified operations and has supported long-term growth plans
      Pros and Cons
      • "Our entire infrastructure runs on Dell PowerEdge R-Series."

        What is our primary use case?

        As the Head of IT, I am involved in working with Dell PowerEdge R-Series.

        My hands-on experience with Dell PowerEdge R-Series is complemented by my team that works with it, and I purchase and design the whole infrastructure.

        Our entire infrastructure runs on Dell PowerEdge R-Series.

        Since I have not known anything else for nine years, I do not know if Dell PowerEdge R-Series has features that are specifically tailored to the needs of small or medium-sized enterprises.

        What is most valuable?

        The feature I find particularly valuable in Dell PowerEdge R-Series is the service.

        What differentiates Dell PowerEdge R-Series from other servers is the service.

        What needs improvement?

        In areas where Dell PowerEdge R-Series could be improved, it is difficult to say, but for the most part, this is always a five out of five, especially regarding service and response times, which are already quite high.

        For how long have I used the solution?

        I have been using Dell PowerEdge R-Series in the data center for about nine years, and this model is now in its third year.

        What do I think about the stability of the solution?

        Regarding failures, performance, and downtime, I experience no issues.

        Speaking of stability and reliability, there have been no crashes, outages, or performance issues.

        What do I think about the scalability of the solution?

        For my company's long-term plans, I switched to the APEX model, and that is very scalable.

        How are customer service and support?

        On a scale from one to ten, I rate the support a ten.

        For that, I have four-hour mission critical service, and that works, although I must say it is a pity, as I would have liked a bit more negative feedback to provide.

        How would you rate customer service and support?

        Positive

        Which solution did I use previously and why did I switch?

        I had other solutions before, specifically IBM and Lenovo.

        I removed IBM and Lenovo because they were bad in comparison.

        There were specific reasons for switching, namely the licensing policy; in the end, for every tiny thing, I still had to buy an extra license.

        With Dell PowerEdge R-Series, everything is simpler, much simpler.

        How was the initial setup?

        I was involved in the deployment and initial setup of Dell PowerEdge R-Series the whole time.

        Everything went smoothly during the setup; it was actually relatively easy.

        What was our ROI?

        Regarding return on investment, that was nine years ago, and it was definitely positive, otherwise I would not have done it.

        What other advice do I have?

        The model I am using is Dell PowerEdge R-Series, specifically the PowerEdge 650 AX.

        Dell PowerEdge R-Series plays a role in my future plans as well, but that is still coming.

        What is still coming is my consideration of offering local AI as well, but for that, I still have to negotiate with Dell Sales to see if I can get a proof of concept beforehand.

        The size of my company is hard to define; I am an internal IT service provider for affiliated companies, so we are a larger group and mid-sized.

        Regarding whether I have over five hundred employees, I actually have under five hundred.

        I am currently interested in smaller and medium-sized companies and would like to know whether Dell PowerEdge R-Series can or has significantly contributed to growth or business success, and it has, of course.

        A concrete example where Dell PowerEdge R-Series has noticeably improved my business operations would be more in the client segment, so fewer servers and more on the user side, which means the rollout via Autopilot and Dell is a bit easier, but for Dell PowerEdge R-Series, I would not really know of a specific example.

        Pricing is reasonable, as I already stated, and I did have other solutions before, specifically IBM and Lenovo.

        Regarding product purchase via the AWS Marketplace, that is a good question; I do not even know how it was with APEX, as that was a bit more effort because Dell Financials was also involved, but I did all of that through Sales.

        I am still considering whether to become a Dell customer or an MSP, but at the moment I prefer to be a customer.

        I would give this review an overall rating of ten out of ten.

        Which deployment model are you using for this solution?

        On-premises

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Disclosure: My company does not have a business relationship with this vendor other than being a customer.
        PeerSpot user
        Manager, Global Infrastructure at a recreational facilities/services company with 10,001+ employees
        Real User
        Top 10
        May 20, 2025
        Provides reliability and simplified infrastructure management with OpenManage
        Pros and Cons
        • "The most valuable feature is OpenManage. We get a lot out of OpenManage because we have a sprawling infrastructure with around 100 data centers, and managing all of those separately is challenging."
        • "Dell PowerEdge Rack Servers can help with that because it is the platform our whole business runs on - it's the foundation."
        • "I recommend not locking the GPU behind a different license for iDRAC. We've talked to the product team, and it hasn't changed yet."

        What is our primary use case?

        All of our server infrastructure is PowerEdge, and it's all HCI PowerEdge.

        By having Dell PowerEdge Rack Servers, we wanted density. We wanted to have a small power and cooling footprint. That's why we have PowerEdge and VxRail.

        What is most valuable?

        The most valuable feature is OpenManage. We get a lot out of OpenManage because we have a sprawling infrastructure with around 100 data centers, and managing all of those separately is challenging. The automation built into OpenManage for firmware upgrades and life cycle management really helps us out.

        What needs improvement?

        I recommend not locking the GPU behind a different license for iDRAC. We've talked to the product team, and it hasn't changed yet. I don't understand why they do that because you can't get very many metrics out of iDRAC Enterprise, as you have to go to the Data Center for a GPU, which seems pointless.

        I wouldn't change anything else since I haven't had any other headaches with the platform. I find the pricing and licensing on par with the market.

        For how long have I used the solution?

        I have been using Dell PowerEdge Rack Servers at my current company for six years, and beyond that, probably 20.

        What do I think about the stability of the solution?

        The stability and reliability are extremely high. We rarely have failures even in places that aren't necessarily maintained. It's a workhorse.

        What do I think about the scalability of the solution?

        Scalability is a big factor for us, along with time to deployment and ROI, which are all pretty significant.

        We have 26,000 people in our organization, with about 400 people per venue.

        How are customer service and support?

        I work with customer service and tech support all the time. My impressions from working with them on the PowerEdge side are very high. We've had some challenges around VxRail after the Broadcom stuff, but I have nothing bad to say about PowerEdge. 

        I would rate their support an eight overall because it's still kind of a challenge for us. We're not tech direct currently, so it's challenging to call in and deal with the script response of 'have you tried turning it off and on again?' rather than getting escalated quickly. Better escalation would be nice, and quicker escalation would be appreciated.

        How would you rate customer service and support?

        Positive

        How was the initial setup?

        Deploying the product is super easy. It's going to get easier, but for us, it's simply dropping it in a rack, powering it, networking it, and everything gets provisioned for what we need pretty quickly.

        What was our ROI?

        We have seen ROI. While I can't share metrics at scale, we have replaced a couple of venues with Dell PowerEdge Rack Servers and replaced our VxRail. We project to save somewhere in the neighborhood of 13 million over the next three years when we get the rest of them done.

        What's my experience with pricing, setup cost, and licensing?

        It's pretty much on par.

        Which other solutions did I evaluate?

        We evaluated Lenovo and Supermicro. Lenovo didn't have their eggs in the basket for any way to manage at scale, and Supermicro is kind of the same, plus there's just a big relationship with Dell that we can't ignore.

        What other advice do I have?

        In terms of AI initiatives, a lot of our potential use cases revolve around players, as we're trying to figure out how we can leverage AI to better their experience, such as checking into the bay and giving them advice as they're going through their bay journey. Dell PowerEdge Rack Servers can help with that because it is the platform our whole business runs on - it's the foundation. 

        I would rate Dell PowerEdge Rack Servers a nine out of ten, as I never give a ten.

        Disclosure: My company does not have a business relationship with this vendor other than being a customer.
        PeerSpot user
        reviewer2776257 - PeerSpot reviewer
        Consultant at a manufacturing company with 10,001+ employees
        Real User
        Top 5
        Nov 12, 2025
        Centralized complex distributed applications and reduced operational support needs
        Pros and Cons
        • "Dell PowerEdge R-Series has positively impacted my organization by helping us solve the business cases for our business requirements and has addressed our complex business requirements that arose because applications were distributed amongst different data centers."
        • "I chose a rating of nine instead of ten because there is always room for improvements in technology."

        What is our primary use case?

        Dell PowerEdge R-Series is primarily used for storage in my organization, mostly for web application data and databases.

        How has it helped my organization?

        Dell PowerEdge R-Series has positively impacted my organization by helping us solve the business cases for our business requirements. It has addressed our complex business requirements that arose because applications were distributed amongst different data centers.

        This solution has helped us centralize and manage everything properly and effectively.

        What is most valuable?

        The best features that Dell PowerEdge R-Series offers are that it provides a very stable environment and requires a much smaller number of people to support it.

        What needs improvement?

        Dell PowerEdge R-Series meets all our requirements, so I don't have a wish list for improvement. I chose a rating of nine instead of ten because there is always room for improvements in technology.

        For how long have I used the solution?

        I have been using Dell PowerEdge R-Series for three years.

        What do I think about the stability of the solution?

        Dell PowerEdge R-Series is stable in my experience.

        What do I think about the scalability of the solution?

        Dell PowerEdge R-Series meets our growth requirements in terms of scalability.

        How are customer service and support?

        The customer support for Dell PowerEdge R-Series is excellent, and we have no problems with it. On a scale of one to ten, I would rate the customer support a ten.

        How would you rate customer service and support?

        Positive

        Which solution did I use previously and why did I switch?

        We did not use any other solution before Dell PowerEdge R-Series.

        How was the initial setup?

        Dell PowerEdge R-Series has definitely simplified the deployment process and has been a great implementation, making a noticeable impact on my business operations.

        What about the implementation team?

        I oversee the deployment of Dell PowerEdge R-Series and also design the monitoring solutions for Dell products.

        What was our ROI?

        We have not calculated a return on investment for this solution.

        What's my experience with pricing, setup cost, and licensing?

        The experience with pricing, setup cost, and licensing for Dell PowerEdge R-Series was very positive and great, and it worked out very well.

        Which other solutions did I evaluate?

        We did not evaluate any other option before choosing Dell PowerEdge R-Series.

        What other advice do I have?

        Dell PowerEdge R-Series does not play a role in my organization's AI initiatives. We don't have any specific metrics to measure success with Dell PowerEdge R-Series. I am using standard R-Series rack servers.

        I would highly recommend Dell PowerEdge R-Series as it is a basic but an excellent solution for anyone looking into this product. I provided this review a rating of nine out of ten.

        Which deployment model are you using for this solution?

        On-premises
        Disclosure: My company does not have a business relationship with this vendor other than being a customer.
        PeerSpot user
        Manager, Systems & Desktop Support at Tilson Home Corporation
        Real User
        Top 20
        Jun 1, 2025
        Reliability and efficient management save significant time
        Pros and Cons
        • "I would estimate we save two to four hours a week, depending on what's happening, such as if we need to spin up a new server, which would contribute to more time if done the old way."
        • "The accessibility when opening up the chassis could be improved."
        • "The accessibility when opening up the chassis could be improved, but since we haven't had to do that since installation, it's not a big deal for us."

        What is our primary use case?

        Our specific use case for Dell PowerEdge Rack Servers involves it being the production and DR equipment we utilize for all of our company's VMs.

        What is most valuable?

        The most valuable feature of Dell PowerEdge Rack Servers is its reliability. Once we transitioned to an all-flash storage solution within the servers and the hyper-converged setup, we haven't had a disk failure in six years. Being able to not worry about hardware on a day-to-day basis is a really big thing for me. By using this reliable system, the combination of the servers and the hyper-converged setup saves us a ton of time on the management side. I remember managing a separate SAN for storage that involved creating LUNs and provisioning virtual disks for VMs. Now, it's just all combined, and we don't have to worry about it in our day-to-day.

        What needs improvement?

        There have been no complaints among my team regarding Dell PowerEdge Rack Servers. The accessibility when opening up the chassis could be improved, but since we haven't had to do that since installation, it's not a big deal for us. Overall, I'm pretty happy with the way they run as is.

        For how long have I used the solution?

        I've been using Dell PowerEdge Rack Servers at this company for years, and personally, overall, it's been twenty plus years through previous jobs.

        What do I think about the stability of the solution?

        It hasn't failed us at all, which is a testament to Dell PowerEdge Rack Servers.

        What do I think about the scalability of the solution?

        For a company of our size, Dell PowerEdge Rack Servers have supported growth and operational success because they are scalable. We have fluctuations in how many VMs we're running, requiring us to scale up some years and not as much in others. When we needed to scale up in the past, we've been able to add RAM to the chassis to accommodate our needs without issues, and the flexibility for upgrades is nice.

        How are customer service and support?

        Besides reliability, the other benefit of using Dell PowerEdge Rack Servers is the good customer service we receive when we need something done, which is mostly for planned upgrades. Reflecting on it, the last stack we're about to decommission has been a solid piece of equipment. We've never had to call and say, "This is messed up," or, "There's an issue with this." It has always been scheduled maintenance, which says a lot for a production environment, as we haven't had to call in a trouble ticket for the actual hardware during its entire run. The level of support from Dell has been good; we buy ProSupport Plus for every piece of equipment we have, and Dell provides excellent service through ProSupport Plus to meet our needs.

        Which solution did I use previously and why did I switch?

        I didn't consider any other solutions because I've always had a good experience with Dell in my previous companies. When I came to this company, my task was to replace the existing servers with new equipment, which made it pretty much default to go with Dell. I considered a change from HP to Dell because I was familiar with Dell and I appreciated how their servers ran in previous data centers. I thought, if it isn't broken, don't fix it, so I continued using equipment that I liked and was familiar with.

        How was the initial setup?

        My experience with pricing, setup costs, and licensing for Dell PowerEdge Rack Servers has been fair, and I have no complaints; it's pretty standard lifecycle stuff.

        What about the implementation team?

        My deployment experience of Dell PowerEdge Rack Servers has always been good. Whether we do it ourselves or have a managed service come in, deployment is always quick and straightforward with no issues.

        What was our ROI?

        The ROI of using Dell PowerEdge Rack Servers is more on the administration side. It's hard for me to quantify because after we bought it and started using it, it has just been great. There's not a lot of time spent on the day-to-day care and feeding of the appliance, so it has become an afterthought to say, "Oh, you need to check the hardware," which isn't even part of our daily checks since we just trust it to work. By not having to worry about it, I would estimate we save two to four hours a week, depending on what's happening, such as if we need to spin up a new server, which would contribute to more time if done the old way.

        What other advice do I have?

        Currently, Dell PowerEdge Rack Servers don't play a role in our company's AI initiatives since they were purchased before AI became significant, but our next iteration of servers will probably have either software or hardware ready for AI. Dell PowerEdge Rack Servers do have features that cater to organizations similar to mine, especially the managed services that come with it, which helps since we are limited in resources in-house. It has been helpful to lean on Dell for some managed services when we need outside help. Regarding the hardware equipment itself, it remains a solid piece of equipment that I can rely on. In terms of performance metrics or benchmarks to measure success with Dell PowerEdge Rack Servers, in the IT world, they often say, "No news is good news." When we upgraded from old HP ProLiant servers to Dell PowerEdge Rack Servers, a crucial year-end process that used to take two weeks now runs on the PowerEdge stack in just two days, representing a significant performance improvement. On a scale of 1-10, I rate Dell PowerEdge Rack Servers a 10.

        Which deployment model are you using for this solution?

        On-premises
        Disclosure: My company does not have a business relationship with this vendor other than being a customer.
        PeerSpot user
        Buyer's Guide
        Download our free Dell PowerEdge R-Series Report and get advice and tips from experienced pros sharing their opinions.
        Updated: September 2026
        Buyer's Guide
        Download our free Dell PowerEdge R-Series Report and get advice and tips from experienced pros sharing their opinions.