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Gestionnaire Systeme Et Reseau
Real User
Top 20
Dec 31, 2025
Centralized backups have simplified document sharing and have supported reliable daily operations
Pros and Cons
  • "The biggest benefit my company gets from having Dell PowerEdge R-Series is that they work as we expect and deliver the performance that we expect."
  • "Even though there is some downtime, they are durable."

What is our primary use case?

We choose Dell PowerEdge R-Series to perform backup and to store multiple data for our team in our businesses. We do not do much with it. We mainly use external management for our business applications rather than internal management. For Dell PowerEdge R-Series, we primarily use it for backup and for network shares for the different people and staff.


What is most valuable?

The most valuable feature of having Dell PowerEdge R-Series is the iDRAC, and the ease of administration is nice too; they are quite easily manageable.

The biggest benefit my company gets from having Dell PowerEdge R-Series is that they work as we expect and deliver the performance that we expect. We mainly look at what is in the hardware when we buy servers; that is what interests us. If we buy servers from Dell, it is because they meet our expectations.

What needs improvement?

There is a little margin for improvement. I would appreciate more facility to open the server and remove the pieces, such as the CPU, hard drive, and RAM but overall, the product is good to me.

For how long have I used the solution?

I have been using Dell PowerEdge R-Series for three years, my company has been using it for around 10 years.

Buyer's Guide
Dell PowerEdge R-Series
March 2026
Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,376 professionals have used our research since 2012.

What do I think about the stability of the solution?

My impressions of the stability and reliability of Dell PowerEdge R-Series are good, as we still have some servers from Dell that we use for secondary purposes that are more than 20 years old.

Even though there is some downtime, they are durable. We had to tinker with them a little, change some parts, and repair them.

What do I think about the scalability of the solution?

Dell PowerEdge R-Series does expand with my company's needs in a way, but we are not too dependent on it. Everything that is important for our company is hosted externally; we just have everything for network sharing of documents locally that staff need on the spot. We do not have large needs on the local server that we store at our place.

How are customer service and support?

I have not used Dell's customer support service; I do everything myself.

Which solution did I use previously and why did I switch?

I have previously used other solutions, including HP and other brands of servers, but not many.

How was the initial setup?

The best part about using Dell PowerEdge R-Series for a small company like mine is the simplicity of setup; it is simple to set up and fast, with no particular problems during setup, unlike certain other types of servers from other brands.

Which other solutions did I evaluate?

Comparing Dell PowerEdge R-Series to HP, HP is already much more complicated, notably on the part of their equivalent of iDRAC, which is much more obscure and less intuitive to understand.

What other advice do I have?

While we have not yet deployed AI initiatives on our Dell PowerEdge R-Series infrastructure, these projects are firmly on our future roadmap. We are currently in the early discussion and planning stages, and we expect to evaluate our hardware requirements more concretely as these projects progress.

I have no specific criticisms regarding the product. When compared to competitors, I highly recommend the PowerEdge R-Series for its streamlined setup and deployment. While I don't claim it is the only solution on the market, its simplicity and reliability are perfectly suited to our current environment. I rate the solution an 8 out of 10; it is a consistently strong performer, though there is always room for minor iterative improvements.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 31, 2025
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reviewer2757360 - PeerSpot reviewer
Network System Administrator at a recreational facilities/services company with 5,001-10,000 employees
Real User
Top 20
Sep 19, 2025
Improves processing speed and reduces latency for application environments
Pros and Cons
  • "The most valuable feature of Dell PowerEdge R-Series server is the processing speed."
  • "The most valuable feature of Dell PowerEdge R-Series server is the processing speed; the processing speed is the most important thing that we are looking for in a server, and we want it to function fast as the latency is the most important between the end user and our servers to get the application and to get the feedback from the application."
  • "Dell can improve or speed up the deployment process with more intuitive dashboards, a more intuitive installing process, and maybe more detailed guides that can help the end user to install and implement their servers and racks."
  • "Configuring the Dell was a bit more complicated than just using the HP since the HP was really straightforward about everything."

What is our primary use case?

We have a variety of servers, including Dell PowerEdge R-Series, as we have a full environment, functioning environment with Kubernetes, virtual servers, and virtual machines that carry on applications, gaming applications.

What is most valuable?

The most valuable feature of Dell PowerEdge R-Series server is the processing speed. The processing speed is the most important thing that we are looking for in a server, and we want it to function fast as the latency is the most important between the end user and our servers to get the application and to get the feedback from the application. 

We have monitoring systems that allow us to see the improvement without benchmarking, including latency and the time taken by Dell PowerEdge R-Series servers to access data from storage and return it.

What needs improvement?

Dell can improve or speed up the deployment process with more intuitive dashboards, a more intuitive installing process, and maybe more detailed guides that can help the end user to install and implement their servers and racks.

It would be better if it could be, let's say, a bit less complicated to install everything, to make everything work together. I'm usually on the network side mostly, however, for me, configuring the Dell was a bit more complicated than just using the HP since the HP was really straightforward about everything. The Dell was a bit more complicated. I needed to check a lot of stuff. I needed to contact Dell support a few times to understand exactly how to connect the storage portal. 

For how long have I used the solution?

I have been with the company for about a year, so I have been using Dell PowerEdge R-Series for about a year now.

What do I think about the scalability of the solution?

This solution is able to scale with our organization.

How are customer service and support?

We used Dell's customer service or technical support for connecting the storage to the servers, which was complicated, and we had many issues because the virtual machines didn't really sync. 

We used them several times, and they were very nice about it, however, it still felt like a long process with two or three sessions until we got the full solution that we wanted. For kindness, 

I would rate Dell's customer support a ten out of ten; for technical knowledge, I would rate them a seven or eight.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm also familiar with HP. I didn't see much improvement between the HP servers and Dell PowerEdge R-Series, however, it got a bit faster; the latency went down, and we can see that the processing speed of the applications or the functioning is faster than what we had with HP.

How was the initial setup?

The initial deployment of Dell PowerEdge R-Series, the actual connection, was two or three days' worth of work; deploying the whole environment until everything functioned as we wanted was a process of two or three weeks overall.

What other advice do I have?

Regarding the benefits and how they complete the mission, I would give Dell PowerEdge R-Series a perfect score as they are doing exactly what they need to. 

It took some time, however, they got to where they need to, and it's working as we expected. If someone asks me about Dell PowerEdge R-Series in general, I would say to go check them. 

I have rated this solution ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 19, 2025
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Buyer's Guide
Dell PowerEdge R-Series
March 2026
Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,376 professionals have used our research since 2012.
reviewer2706876 - PeerSpot reviewer
Manager, Network Engineering at a recreational facilities/services company with 5,001-10,000 employees
Real User
Top 10
May 20, 2025
Seamless deployments and consistent quality enable smooth operations
Pros and Cons
  • "I find great value in Dell PowerEdge Rack Servers, particularly in their excellent serviceability."
  • "Dell PowerEdge Rack Servers could improve in clarity when specifying options; for instance, the difference between power supplies can sometimes be a little challenging to understand if you don't already know."

What is our primary use case?

We deployed Dell PowerEdge Rack Servers to support a VMware environment, and we're looking for something else, but primarily it's to support our software that we're delivering to our customers, allowing them to bring their own hardware if they wish; however, if they want us to provide it, we only bring Dell.

What is most valuable?

I find great value in Dell PowerEdge Rack Servers, particularly in their excellent serviceability. At cost per feature, the pricing is great; I super love iDRAC and the serviceability, as they're easy to access when needed and work every time, showcasing consistency in quality.

The main benefit my customers see from installing or deploying Dell PowerEdge Rack Servers is that they don't have to pay much attention to it because it runs smoothly, meaning they don't babysit it as they should, which while not ideal, indicates how stable the product is.

What needs improvement?

In my opinion, Dell PowerEdge Rack Servers could improve in clarity when specifying options; for instance, the difference between power supplies can sometimes be a little challenging to understand if you don't already know, but the product itself is great, and I believe it will continue to get better, so I don't have specific requests.

For how long have I used the solution?

I have been using Dell PowerEdge Rack Servers for 15 years.

What do I think about the stability of the solution?

The main benefit my customers see from installing or deploying Dell PowerEdge Rack Servers is that they don't have to pay much attention to it because it runs smoothly, meaning they don't babysit it as they should, which while not ideal, indicates how stable the product is.

What do I think about the scalability of the solution?

We've added nodes with Dell PowerEdge Rack Servers, and when customers expand their usage, they buy new suites on top of what we previously sold them, allowing new nodes to fit in smoothly without causing issues during additions to the stacks.

How are customer service and support?

I haven't needed to use Dell support recently, but I have in the past, and I feel that one of Dell's strong points is their support; they believe you and usually resolve issues without passing you on to someone else, and I appreciate having one person own my case and build a relationship by following up to check if everything is still working.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I haven't bought anything but Dell in a long time and found myself using other products at customer sites to assist in troubleshooting, and I've always felt that the interfaces on Dell PowerEdge Rack Servers are pretty intuitive, which isn't always the case with other products.

How was the initial setup?

My role in using and managing Dell PowerEdge Rack Servers involves specing it, picking it, buying it, ordering it, and installing it, so I manage it end to end until I turn it over to the customers, providing a turnkey service to go with our software that we sell.

What about the implementation team?

We work with a channel partner, distributing under OEM, and while we have a Platinum Dell partner to assist us in quoting and ordering, we maintain relationships with account managers at Dell, who are awesome.

What was our ROI?

I believe my customers really appreciate the predictability of costs, especially since Dell offers extended warranties that allow them to plan for running their systems for 5 or 6 years while being aware they'll need to purchase new equipment in the future, fitting well with their operations based on expenses.

What's my experience with pricing, setup cost, and licensing?

At cost per feature, the pricing is great.

Which other solutions did I evaluate?

We've compared Dell's pricing against HP in the past, and I think the pricing is competitive, offering good value.

What other advice do I have?

I would rate Dell PowerEdge Rack Servers as a solution overall a 10, as I'm not even considering other servers and am happy with PowerEdge.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Administrator at a manufacturing company with 11-50 employees
Real User
Top 20
Nov 26, 2025
Reliable infrastructure has supported smooth virtualization management and simplified daily operations
Pros and Cons
  • "Since using the VxRail, I would say Dell VxRail P670N environment definitely makes our work easier, whether that is directly due to the VxRail or not."

    What is our primary use case?

    I manage the VxRail environment at our site, and I was somewhat involved in the installation, but Dell completed the deployment.

    What is most valuable?

    It is difficult to judge the most valuable feature of Dell VxRail P670N because VMware primarily runs on it; currently, I cannot identify any problems. There were minimal issues, with only one board replacement, but otherwise everything has been functioning well so far.

    Since using the VxRail, I would say Dell VxRail P670N environment definitely makes our work easier, whether that is directly due to the VxRail or not.

    What needs improvement?

    There could still be improvements in that area, as there was that one motherboard replacement that had to happen. But that is just something that happens. It is probably the same with any other manufacturer.

    For how long have I used the solution?

    I have been using Dell VxRail P670N for three years.

    What do I think about the stability of the solution?

    I would rate the stability and reliability of Dell VxRail P670N as good. As I mentioned earlier, there have been failures among the 14 servers in two years, with just one motherboard replacement. Otherwise, I have to say the interface of the iDRAC and the management interface are quite adequate.

    How are customer service and support?

    I definitely have hands-on experience with Dell VxRail P670N, and I am involved in working with it.

    I would rate Dell's support as a ten.

    There is something going on right now related to AI initiatives. Currently, I would say it is not being utilized, but it could happen in the future.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Before using Dell VxRail P670N, I used various solutions in other companies, and I can still make comparisons. I have dealt with a direct competitor, HPE, and I cannot say that the difference was that significant.

    How was the initial setup?

    Everything went smoothly, and all was good with the Dell colleagues who performed it; everything was great.

    What other advice do I have?

    My company has around 8,000 users worldwide.

    Right now, I would not know the performance indicators for Dell VxRail P670N; I know we monitor failures and any outages, but otherwise, we do not run benchmarks.

    I gave this review a rating of 9.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Nov 26, 2025
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    IT Architect at Rafael Advanced Defense Systems
    Real User
    Top 20
    Sep 17, 2025
    Deliveres consistent performance across diverse hardware configurations in secure environments
    Pros and Cons
    • "The feature I like the most about Dell PowerEdge R-Series is its reliability."
    • "We are satisfied with what we got from Dell PowerEdge R-Series; there was no need to add it for more functions."
    • "There are no items I want to improve on Dell PowerEdge R-Series; maybe just a discount."
    • "Dell PowerEdge R-Series does not help us grow the company or grow the work."

    What is our primary use case?

    We are running Nutanix on top of Dell PowerEdge R-Series, and we're deploying our product that eventually is going to customer dark site environments.

    What is most valuable?

    The feature I like the most about Dell PowerEdge R-Series is its reliability. 

    What needs improvement?

    There are no items I want to improve on Dell PowerEdge R-Series; maybe just a discount.

    For how long have I used the solution?

    We have been using Dell PowerEdge R-Series for something similar to four years.

    What do I think about the scalability of the solution?

    Our cluster can be anywhere from for to 30 clusters. It depends on the client. 

    How are customer service and support?

    The customer service for Dell PowerEdge R-Series is great, however, I cannot say that other companies are better or Dell is better; the customer service is good. 

    I would rate the customer service of Dell PowerEdge R-Series an eight out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Before using Dell PowerEdge R-Series, we used HPE, however, we also are using HPE now as we want to be able to run and make a lot of performance on different hardware. We are running on top of HPE and Dell.

    What was our ROI?

    It's a development environment and a product, so I don't think about needing to get the money back for some period; it's a big company.

    We are satisfied with what we got from Dell PowerEdge R-Series; there was no need to add it for more functions. I'm not sure what metrics I can provide about the performance of Dell PowerEdge R-Series, however, we are just satisfied with its performance and the compact environment that it provides to us.

    What's my experience with pricing, setup cost, and licensing?

    The price of Dell PowerEdge R-Series is high, however, somebody needs to pay it.

    What other advice do I have?

    Dell PowerEdge R-Series does not help us grow the company or grow the work.

    I don't remember the model of Dell PowerEdge R-Series, however, it's either 560 or 720. 

    There are servers with a lot of GPUs, and there are servers without GPUs; it depends on the use case. The organization is big, but I'm working on different projects, so it depends on what you mean by big. Our clusters on Dell PowerEdge R-Series are going from four to 30 servers, depending on the client.

    We are now at the beginning of 2000 when we actually needed some papers and courses for Dell PowerEdge R-Series. All the information is available on the network, so there are no big challenges; you just go to the network, and you find the exact information that you need. It doesn't matter where I find the information; ChatGPT is doing a great job.

    Dell PowerEdge R-Series is a great company, and I would rate the overall solution a nine out of ten; it's at the top of the technologies, and I'm very satisfied. I see myself continuing with Dell PowerEdge R-Series.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Sep 17, 2025
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    Real User
    Top 5
    May 22, 2025
    Delivers outstanding support and enables full VMware integration
    Pros and Cons
    • "The price-to-performance ratio of the Dell PowerEdge Rack Servers is good, and performance is great."
    • "Dell support is the best."
    • "If I could improve the Dell PowerEdge Rack Servers in any way, I would say that buying the components separately at a lower cost is the only thing."
    • "The aftermarket price for RAM modules and CPU cores is expensive. If I want to switch out a CPU or processor inside of my Dell PowerEdge to gain more cores, which increases my performance for VMware, the aftermarket price is so expensive that we typically take that box, retire an older Dell PowerEdge, and then buy a brand new one."

    What is our primary use case?

    Our use case for the Dell PowerEdge Rack Servers is that we use them as ESXi hosts in our data centers, and we have approximately three data centers. Its primary use case is ESXi host. We occasionally have a smaller Dell PowerEdge that would be designed for single application-based server. Other than that, that is the main purpose.

    How has it helped my organization?

    The benefit of the Dell PowerEdge Rack Servers to our organization is that our entire infrastructure is VMware driven, so we need ESXi hosts. Our entire VMware systems run off of Dell PowerEdge, so we could not run without it.

    What is most valuable?

    One of the most valuable features of the Dell PowerEdge Rack Servers is the redundancy that's built into it: redundant power supplies and redundant RAM modules. It takes care of itself in many cases. 

    One thing I appreciate about the Dell PowerEdge Rack Servers 17s is the numerous new features.

    I appreciate the smaller footprint in terms of its efficiency in the racks, less power consumption, and more modular design for installing other components. Hopefully, the components won't be as expensive as installing extra drives and other components. I'm hoping the cost will be driven down by making them more modular.

    They make that very user-friendly and easy. In terms of working with the platform regarding driver compatibility, firmware, and the hypervisor, it is excellent.

    The price-to-performance ratio of the Dell PowerEdge Rack Servers is good, and performance is great. It is comparable and acceptable.

    Besides the minor issues, the Dell PowerEdge Rack Servers are rock solid and have been for several years now. That is why we continue to use and deploy them.

    What needs improvement?

    If I could improve the Dell PowerEdge Rack Servers in any way, I would say that buying the components separately at a lower cost is the only thing.

    For how long have I used the solution?

    I have been using the Dell PowerEdge Rack Servers since the 10th generation.

    What do I think about the stability of the solution?

    I have experienced crashes, downtimes, and performance issues with the Dell PowerEdge Rack Servers. We have had a crash here and there, but it has only been one host and not multiple hosts. We were able to bounce back quickly.

    The reliability and stability of the Dell PowerEdge Rack Servers is good. We run them in our data center in a high-performance scenario which normally takes life off of the hardware, however, we have had no issues. We still have 10th-generation Dell servers running in our data center, which are very old and still running great.

    What do I think about the scalability of the solution?

    Dell can grow and scale with the needs of my company, as they always have. The Dell PowerEdge Rack Servers cater to the needs of my medium-size business by providing great out-of-box performance from a VMware perspective, scalability, and compatibility with the VMware platform.

    How are customer service and support?

    If I had to rank Dell support from one to ten, with ten being best and one being worst, I would rank the support as ten. 

    Dell support is the best. We have dealt with other support providers. Hands down, Dell is the best in terms of the usability, functionality, and their willingness to help. They help even when a product may go out of warranty, knowing we are loyal customers who will continue to buy their products, they will still do whatever they can to help.

    How would you rate customer service and support?

    Positive

    What's my experience with pricing, setup cost, and licensing?

    I don't find the Dell PowerEdge Rack Servers to be expensive in general when I buy it a la carte. The aftermarket price for RAM modules and CPU cores is expensive. If I want to switch out a CPU or processor inside of my Dell PowerEdge to gain more cores, which increases my performance for VMware, the aftermarket price is so expensive that we typically take that box, retire an older Dell PowerEdge, and then buy a brand new one.

    Which other solutions did I evaluate?

    Before installing the Dell PowerEdge Rack Servers, we had looked at HP and Cisco which also have their own line of virtualized servers. However, considering Dell support and how Dell has been a very good partner with us, we stick with them.

    What other advice do I have?

    On a scale of one to ten, I rate this solution an eight.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Senior Systems Engineer at a tech vendor with 1,001-5,000 employees
    Real User
    Top 10
    May 20, 2025
    Offers ease of use, resource consolidation, and faster builds
    Pros and Cons
    • "The most valuable feature of Dell PowerEdge Rack Servers is the ease of use, as it allows me to spin up different OSes on it without having to go through a bunch of hoops."
    • "My company has seen a return on investment from using Dell PowerEdge Rack Servers, as the builds that the build team runs are going approximately 30% faster on the newer PowerEdge than what we were using previously."
    • "The pricing could be better, as budget is always a huge thing for us."
    • "The pricing could be better, as budget is always a huge thing for us. Anytime we can get better pricing, it helps convince the business to adopt it."

    What is our primary use case?

    My latest use case for Dell PowerEdge Rack Servers has been for virtualization, setting up Proxmox servers, and creating a secure environment by setting up VDI machines.

    How has it helped my organization?

    It has helped avoid purchasing multiple laptops and set everything up on just one server machine and one rack in a data center through consolidation.

    What is most valuable?

    The most valuable feature of Dell PowerEdge Rack Servers is the ease of use, as it allows me to spin up different OSes on it without having to go through a bunch of hoops.

    What needs improvement?

    The pricing could be better, as budget is always a huge thing for us. Anytime we can get better pricing, it helps convince the business to adopt it.

    For how long have I used the solution?

    For my current use case of Dell PowerEdge Rack Servers, it has been about three months, but in my current position, I have been using it for about three years.

    What do I think about the stability of the solution?

    The stability of the Dell PowerEdge Rack Servers is good. It is significantly better than some of the 8 or 9-year-old Dell blade servers we were using before.

    What do I think about the scalability of the solution?

    Dell PowerEdge Rack Servers scale with the growing needs of my company. We are scaling smoothly, as the PowerEdges we are putting in are replacing older ones, and we are getting much better feedback from the business on it.

    We were 3,500 employees a month ago. We're now close to 33,000. We just got acquired.

    How are customer service and support?

    I have not had to contact customer service or technical support for Dell PowerEdge Rack Servers, as I have been able to manage everything myself.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    The blade servers we were using were eight or nine-year-old Dell blade servers.

    How was the initial setup?

    Deploying the Dell PowerEdge Rack Servers is easy. We just rack, stack, and then hook it up to the network, and it is good to go. For a single server, it takes maybe an hour or two.

    What was our ROI?

    My company has seen a return on investment from using Dell PowerEdge Rack Servers, as the builds that the build team runs are going approximately 30% faster on the newer PowerEdge than what we were using previously.

    What's my experience with pricing, setup cost, and licensing?

    I personally think the pricing and licensing of Dell PowerEdge Rack Servers is actually fairly decent, though the way the business runs leads to sticker shock anytime we give them a quote.

    What other advice do I have?

    Currently, my team does not use Dell PowerEdge Rack Servers for any AI initiatives, but I believe there are other teams in the company that are, and they have their own dedicated PowerEdge servers.

    I would rate Dell PowerEdge Rack Servers a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Amarjeet Singh Walia - PeerSpot reviewer
    Managing Director at a tech services company with 11-50 employees
    Real User
    Top 20
    Mar 27, 2026
    Integrated diverse workloads smoothly and have been delivering reliable performance for years
    Pros and Cons
    • "While I have rated Dell's service support a seven due to some issues, everything else regarding the R-Series is sorted in terms of product quality, technology, pricing, and delivery."
    • "When we talk about Dell, the service support is prompt, but they take much longer to resolve particular issues."

    What is our primary use case?

    We work with Dell PowerEdge products, as well as HP, Fortinet, and various other products. We have been dealing with Dell PowerEdge R-Series. We usually provide Dell PowerEdge R-Series to various types of companies in different verticals, including telecom, value-added services, retail, manufacturing, banking, and education. All these customers we are supplying from Dell PowerEdge R-Series servers. I don't think there is any issue when we are selling these Dell PowerEdge servers to the customers, because they understand the technology, and obviously, the competition is there, but they run very well on their various applications, use cases, workflows, and all. We don't see any kind of issues.

    What is most valuable?

    The management features that come with Dell PowerEdge R-Series are the best that customers want, along with the cost and the support from Dell. If I compare current Dell PowerEdge R-Series to earlier product lines, today's R-Series is much more robust and technologically advanced. Compared to HP DL380, it stands out, so I don't see anything that I can suggest for improvement at the moment.

    What needs improvement?

    I have given a seven rating when comparing the services with HP. When we talk about Dell, the service support is prompt, but they take much longer to resolve particular issues. That is a concern we see as a Dell partner. Additionally, when we discuss critical services, their response is better, but critical services are sometimes only provided in metro locations, not reaching tier two or tier three cities. This is a problem for organizations where revenue is a constraint; any downtime affects their revenue, making it essential for Dell to extend critical services for R-Series support to those areas.

    AI features for self-detection, decision-making, and resolving issues would be great for the future. We have some alert management capabilities with embedded AI, and if it could assist users or technical admins in self-troubleshooting and resolving issues, that would be the best advancement.

    When I talk about my customers, the majority use Dell PowerEdge servers to start with 10 or maybe 15 servers. However, as the transactions per second (TPS) and volume increase, they scale it up on a quarterly or annual basis. There is a related issue with virtualization policies, where customers need to provide a minimum number of quad cores. The current global market issues are affecting RAM and SSD pricing, making once affordable Dell PowerEdge R-Series servers substantially more expensive today.

    For how long have I used the solution?

    I have been dealing with Dell PowerEdge R-Series for almost 10 plus years.

    How are customer service and support?

    If I had to rate the technical support by Dell from one to 10, I would choose seven.

    How was the initial setup?

    The initial setup is seamless and not a problem. Our engineers are certified and capable of integrating various systems, making the integration process very seamless.

    Which other solutions did I evaluate?

    For my customers, we only consider Dell PowerEdge R-Series and competitively, HP's DLC series. We don't focus on benchmarks at present, but we can contact Dell for specific requirements if necessary. We don't recommend competitors over Dell; as consultants, we are agnostic to brands, but our first preference is Dell due to several factors. While I have rated Dell's service support a seven due to some issues, everything else regarding the R-Series is sorted in terms of product quality, technology, pricing, and delivery. However, we accommodate specific vendor requests when they insist on a competitor's product, like HP, and suggest testing their applications on our Dell servers first.

    What other advice do I have?

    We are system integrators and consultants, and we sell to the customers. As a system integration, we don't use Dell PowerEdge products ourselves. We carry one or two odd servers to manage our contact centers or maybe small CRM activities in-house, but otherwise, we don't use any product. We act as consultants for our customers and propose solutions including Dell servers.

    We have not used Dell Financial Services for purchasing Dell PowerEdge products to date, nor have we recommended these services to our customers, as most do not inquire about them.

    Some customers initially purchased directly from Dell, and while earlier orders might be facilitated through us, the Dell team now generally takes orders directly from customers post-initial relationship.

    There are certain global customers who buy directly from Dell due to global contracts, but in our case, it is just one or two customers.

    I have provided an overall review rating of 10 for this product.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    Last updated: Mar 27, 2026
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    Buyer's Guide
    Download our free Dell PowerEdge R-Series Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2026
    Buyer's Guide
    Download our free Dell PowerEdge R-Series Report and get advice and tips from experienced pros sharing their opinions.