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Systems Engineer at Unisity LLC
Real User
Top 5
May 22, 2025
We have experienced long-term reliability and seamless integration
Pros and Cons
  • "We have about 80 servers and have only lost maybe two power supplies. They just run forever."
  • "I'd give Dell PowerEdge Rack Servers a rating of ten out of ten."
  • "The easiest thing to improve the Dell PowerEdge Rack Servers is to have a better road map for us."

What is our primary use case?

We normally do rack for Dell PowerEdge Rack Servers, and we started buying the VX rails, which is based on the same platform too. 

Most of the time, we're doing this for more compute with Dell PowerEdge Rack Servers. We have a standard workload and usually run mostly bare metal on most of our platform, except when we do the VX rail, which then we use the ESXi VMware for that one. It is all Linux based. 

The nice benefit with the Dell PowerEdge Rack Servers was that we moved from an Intel platform, started buying more 7525s, more of the AMD-based processors because we can get higher four counts, more dense memory, so that's been our transition.

What is most valuable?

The most valuable feature of Dell PowerEdge Rack Servers is that it's very common. 

We've seen a lot of reliability with Dell PowerEdge Rack Servers. I just turned off a server that's been on for 11 years. That was a 410 that ran forever. From our point of view, they get good value in what they bought, and it continues to run, so we continue to buy them. It's a very stable, reliable product. The biggest benefit compared to HP is the iDRAC feature. HP has an iLO, but we've had more issues with that and its configuration than we have with the iDRAC and its configuration of the Dell server itself.

We've been impacted by data center issues with Dell PowerEdge Rack Servers, however, typically not from the server side. We have only lost maybe two power supplies out of about 80 servers. They just run forever.

What needs improvement?

The easiest thing to improve the Dell PowerEdge Rack Servers is to have a better road map for us. The challenges we have, because of the two-socket processor, are that there's a refresh cycle about every three years to move to the next product line. 

For us, this gets difficult based on how we do our procurement cycles, as sometimes it's a little too short. We'd prefer to have similar equipment, yet sometimes we end up having multi-generations of Dell PowerEdge Rack Servers only due to the fact that we buy in year one and a half to two during the production cycle, and it just gets more complicated for us.

For how long have I used the solution?

We've been using Dell PowerEdge Rack Servers since approximately 2000. I've used many different versions going back to 1750s, R900s. We have been using this platform for at least almost 20 years.

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Dell PowerEdge R-Series
September 2026
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What do I think about the stability of the solution?

We've seen excellent reliability with Dell PowerEdge Rack Servers. I recently turned off a server that had been running for 11 years. We run the platform, and that was a 410 that ran forever. From our point of view, they get good value in what they bought, and it continues to keep running. We have about 80 servers and have only lost maybe two power supplies. They just run forever. Dell PowerEdge Rack Servers definitely fit our needs. 

What do I think about the scalability of the solution?

The only issue with the VX rail was the confusion about the strategy going forward, but that was more related to Broadcom confusing the customers. We run a hyper-converged platform inside our system stack. We weren't really sure what would be supported going forward, but now that we can continue to purchase the rails, they seem to fit our model going forward. It's an easy scalable solution. We can also buy Dell PowerEdge Rack Servers and deploy our own ESX and do whatever we want to do.

How are customer service and support?

The customer service for Dell PowerEdge Rack Servers is great. I'd give them a ten out of ten on that.

Which solution did I use previously and why did I switch?

Due to budget constraints in the last couple years when considering Dell PowerEdge Rack Servers, the customer we work with specifically brought us some HP equipment, so I ended up with some DL380s. Eventually, they will be replaced when we buy more Dell PowerEdge Rack Servers to get them out of our ecosystem.

We do work with other vendors too; however, predominantly, most of our equipment is Dell PowerEdge Rack Servers. We have Dell on-site support for whatever we need. We haven't had many failures with the platform. We are still running some R930s that are about 10 years old, and we've had zero problems with them. They're 13th generation, while they're currently at 18th generation.

How was the initial setup?

Since we have such a history of deploying these, it's simple for us with intuitive setup. The iDRACs are very simple for us to get things up and running fast, and it fits into how we've built the architecture. The servers have been very standardized for so long. We have both single U and multi U servers based on what the requirement was or what the workload was.

What other advice do I have?

We are not using Dell PowerEdge Rack Servers for AI initiatives at the moment. We initially looked at doing that, so we bought GPU-ready nodes and used them in a different way. We use those for inference for VDI, however, we've moved away from that based on the way we do compute, and AI doesn't play a factor in what we do. We do more computational-type things.

I'd give Dell PowerEdge Rack Servers a rating of ten out of ten. We haven't had any issues with it.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Teo Aik - PeerSpot reviewer
Programme Manager at a security firm with 5,001-10,000 employees
Real User
Top 20
Sep 9, 2026
Consolidated critical on‑premise banking systems have supported secure and reliable operations
Pros and Cons
  • "Dell PowerEdge R-Series has positively impacted my organization by helping us to streamline the hardware that we need to take care of because everything is such that Dell PowerEdge allowed the virtualization to be run on the servers, and it actually helped us to combine all the systems into less process and allowed us to do high availability setup within our premises."

    What is our primary use case?

    My main use case for Dell PowerEdge R-Series is to host our internal systems, which normally includes customized software or some cost products. A specific example of one of those internal systems I host on Dell PowerEdge R-Series is our bank-related system, which cannot go on cloud and has to be on-premise. This system is called the ECM system. This system is one of the cost products that we purchase from overseas in Europe, and it has been running within our company for more than twenty years.

    What is most valuable?

    The best features Dell PowerEdge R-Series offers are basically the ease of use and stability. I am more focused on the performance reliability besides that. I am quite satisfied with Dell PowerEdge product.

    When I mention ease of use and reliability, when the hardware is plugged into the rack, we just install VMware or Microsoft Hyper-V. We can basically run the system on our own without any interference from Dell support. The reliability part is that it seldom has any issues. Even though sometimes there is a hardware failure, we are able to notice it immediately and call for support to do the maintenance immediately.

    Dell PowerEdge R-Series has positively impacted my organization by helping us to streamline the hardware that we need to take care of because everything is such that Dell PowerEdge allowed the virtualization to be run on the servers, and it actually helped us to combine all the systems into less process and allowed us to do high availability setup within our premises.

    What needs improvement?

    I am not sure how Dell PowerEdge R-Series can be improved. Besides cost-wise, I would see Dell help us to streamline about the virtualization because previously, Dell did partner with VMware, but VMware eventually sold to Broadcom, and that makes our life a little bit difficult. Instead of just portraying as a hardware vendor, maybe they can portray as an overall solution to us when Dell is selling the new PowerEdge hardware to us. At least it helps us to weigh the differences on which one to adopt and to choose the solution for ourselves.

    For how long have I used the solution?

    I have been working in my current field for more than twenty-five years. In this company, I have been using Dell PowerEdge R-Series for more than five years.

    What do I think about the stability of the solution?

    Dell PowerEdge R-Series is stable.

    What do I think about the scalability of the solution?

    Dell PowerEdge R-Series' scalability is great.

    How are customer service and support?

    The customer support for Dell PowerEdge R-Series is quite responsive.

    Which solution did I use previously and why did I switch?

    I did not use a different solution before Dell PowerEdge R-Series.

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, setup cost, and licensing for Dell PowerEdge R-Series is that it is quite straightforward and easy to maintain.

    What other advice do I have?

    My advice to others who are considering using Dell PowerEdge R-Series is to go ahead. I rated this product a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Sep 9, 2026
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    Buyer's Guide
    Dell PowerEdge R-Series
    September 2026
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    913,076 professionals have used our research since 2012.
    Chief Technology Officer at Achieve 1, LLC
    Real User
    Top 20
    May 22, 2025
    Innovative use of edge technology facilitates real-time data insights and AI integration
    Pros and Cons
    • "Customers share with us their experiences, highlighting reliability, ease of use, maintenance, and lifecycle management. They frequently mention that this equipment doesn't break, stating it works and functions reliably."
    • "I would rate Dell PowerEdge Rack Servers overall about a nine out of ten as nothing is truly perfect, leaving opportunities for improvement."
    • "The ways Dell PowerEdge Rack Servers could improve relate more to the educational aspects of how customers can continue to leverage technology, which presents challenges."
    • "If I rated the support two years ago, it would have been a high eight or maybe a nine; in the last six months, it has likely dropped to a six or seven out of ten due to a lot of churn in Dell, particularly with their sales force and engineering teams."

    What is our primary use case?

    The use cases for implementing Dell PowerEdge Rack Servers are mainly in warehouses and manufacturing sites to ensure they can effectively utilize IoT devices. 

    For instance, a customer has livestock that they brand with barcodes to maintain their health and monitor their consumption, and all these IoT devices are rolling throughout their facilities, gathering data in real-time for assessments. This technology at the edge is very helpful for them.

    What is most valuable?

    The features of Dell PowerEdge Rack Servers support AI initiatives by providing compute and storage at the edge, enabling the creation of a lot of real-time information and making that information available to AI capabilities, which helps drive outcomes more quickly. 

    From a VAR perspective, the most valuable features of Dell PowerEdge Rack Servers are our ability to implement the infrastructure and make it readily available for our customers. 

    Customers share with us their experiences, highlighting reliability, ease of use, maintenance, and lifecycle management. They frequently mention that this equipment doesn't break, stating it works and functions reliably.

    What needs improvement?

    The ways Dell PowerEdge Rack Servers could improve relate more to the educational aspects of how customers can continue to leverage technology, which presents challenges. I do not have a specific set of examples where I think Dell PowerEdge Rack Servers could be better or more efficient; it really comes down to ensuring the end customer has a better grasp of what the technology can do for them.

    For how long have I used the solution?

    My company is a reseller, so we provide solutions for our customers.

    What do I think about the scalability of the solution?

    When it comes to scalability with Dell PowerEdge Rack Servers, I find it interesting that, in manufacturing, scalability often doesn't apply much as these are typically small but numerous sites. Thus, scalability means ensuring the collective information derived from all these edge sites can funnel through their main data center rather than within individual sites.

    How are customer service and support?

    We work with Dell support, and I have a highly competent, certified engineering team that works closely with them, making it a very mutually beneficial situation as we do a lot of hands-on work and code deliveries with our Dell partners. 

    I would rate Dell support honestly as having improved; however, there's significant change within the Dell organization that we have felt, impacting the relationships we've built to escalate and address problem scenarios. 

    If I rated the support two years ago, it would have been a high eight or maybe a nine; in the last six months, it has likely dropped to a six or seven out of ten due to a lot of churn in Dell, particularly with their sales force and engineering teams.

    How would you rate customer service and support?

    Neutral

    Which other solutions did I evaluate?

    I honestly do not prefer any other competitors of Dell. Having been a customer for 25 years before joining the vendor side, I have experience with HP and Supermicro yet did not prefer those products. My prior issues with Dell equipment were manageable because I knew I could rely on support. Whereas with HP, I did not have that confidence, and Supermicro may seem cheaper but has atrocious lifecycle management and upkeep, which I prefer to avoid.

    What other advice do I have?

    They do have AI in these cases, and we are actually trying to interject ourselves more into those conversations. A lot of these manufacturers have a conservative mindset regarding technology, focusing on product, shipping, and logistics, which means IT sometimes becomes an afterthought. As a VAR, we try to influence them on leveraging their current data sets to ask how they can use their data to enable business outcomes, and this conversation is now progressing in their understanding of the power of that. AI plays a significant role in predictability concerning their stock, product sets, and inventory shortcomings, particularly in the manufacturing of livestock, regarding health and the ability to harvest that product.

    I would rate Dell PowerEdge Rack Servers overall about a nine out of ten as nothing is truly perfect, leaving opportunities for improvement. It's a great solution for my customers, and it's the one we continue to sell.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    Syed Masuood - PeerSpot reviewer
    Country manager at Asta Innosys
    Real User
    Top 10
    Jan 22, 2025
    Handles workloads and diverse applications efficiently
    Pros and Cons
    • "It is pretty good at handling diverse applications. We have been using these servers for eight years. We have experienced good performance with them."
    • "Dell PowerEdge Rack Servers are pretty good at handling diverse applications."
    • "I have used these servers in a government project along with Nutanix, and there is a security restriction. I do not know if it is from Dell's side or Nutanix's side. From the host, you cannot read the external hard drive data inside a VM."

    What is our primary use case?

    We are primarily using it for test development environments. We have VMs hosted on them, and we use them to run our internal applications, customer environments, dev setup, common projects, the development environment, and the UAT environment in the service.

    Dell PowerEdge Rack Servers are pretty good at handling diverse applications. We get good performance from it. 

    How has it helped my organization?

    We have a lot of VMs on Dell PowerEdge Rack Servers. On a single server, we have probably hosted 14 or 15 VMs. Out of these, 8 to 10 are continuously running, and four of them are backup VMs, so it can handle a good workload.

    For cybersecurity, it is only accessible on the intranet; it is not accessible through the web. We use it for local development purposes, and it is behind our firewall. Its security is strong. We handle a lot of test data for government and confidential customers. It is safe and strong locally. We have not experienced any security issues.

    Dell PowerEdge Rack Servers have helped to reduce unplanned production downtime if we need to replace a hard disk, instead of completely shutting a server, there is a hot swap feature. It is quite good in that aspect. Usually, for any activity, there is a downtime of about 30 minutes. It has saved a lot of time.

    We have tried AI workloads for a development environment for a government customer in Singapore. The servers are hosted in Singapore. It is an ML-based engine with AI. It is a government project where data is processed, and we run it on Dell PowerEdge Rack Servers. The benefit of running AI workloads on PowerEdge Servers is that it is easy to allocate memory. The application we are running is memory intensive. It is pretty easy to scale memory and storage.

    What is most valuable?

    We have been using these servers for eight years. We have experienced good performance with them. 

    Dell PowerEdge's strength is that they have a lot of NIC cards, so we can set up web apps and everything else for development on a single server. We can easily replace hard disks which is quite good.

    What needs improvement?

    I have used these servers in a government project along with Nutanix, and there is a security restriction. I do not know if it is from Dell's side or Nutanix's side. From the host, you cannot read the external hard drive data inside a VM. They have a security restriction on it. I understand the security restriction, but there should be a policy where you can do it during the development stages and copy data. After it goes to production, the policy should be implemented, and the port should be closed.

    For how long have I used the solution?

    I have been using Dell PowerEdge Rack Servers for seven to eight years.

    What do I think about the stability of the solution?

    I have not experienced any stability issues. The number of years we have been using these servers shows their reliability. 

    What do I think about the scalability of the solution?

    For a government project, I went from five nodes to eight nodes, and it was pretty easy to scale up.

    How are customer service and support?

    We did not directly go to Dell support because we were going through Nutanix. From what I have heard, I would rate Dell support an eight out of ten.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The setup is easy. Management-wise also, it is pretty easy. We normally remote in from our lab. It is convenient and easy.

    We partnered with Nutanix for this government project. They set up the base hardware infrastructure configurations. We built our VM applications on top of that. We had a couple of challenges. Data migration was a big challenge because of the sensitivity of the data. I had to sit inside the data center for twelve hours continuously because we had to take a different approach to transferring data. We could not directly transfer that data from the physical port into a VM. They told us that it was a security restriction that could not be relaxed at all. There should be an option when you migrate large data sets.

    What was our ROI?

    I cannot put a number to ROI because it is more of a development environment set up for us, not a production environment. The production environment using Dell PowerEdge Rack Servers is managed by the government entity itself. We are an application service provider and system integrator. We integrate our custom-built applications or COTS applications into the government infrastructure. Cost-wise, for the physical hardware, we cannot give an estimate because the data we use for development is small in the test environment.

    From the fulfillment aspect, the government has a big set of data centers. Most of them have Dell EMC servers. We use the similar, if not the same, hardware to do our development tasks.

    Which other solutions did I evaluate?

    We evaluated a Lenovo IBM server seven or eight years ago. We chose Dell PowerEdge because of the storage aspect. We got a better storage and RAM option here, so we moved to Dell.

    What other advice do I have?

    In terms of our AI journey, we are an IT system integrator. We have built our own IoT platform. We have integrated AI into our IoT platform, and we also have partnered with another PC manufacturer for whom we have been testing hardware devices for the past 20 years or so. We have qualified their AI solutions on their devices.

    Everything has a cost, but we have to see the benefits over a longer period of time and its effect on our operations and ultimately customer satisfaction. I do not look at the cost only from a financial perspective; I have to look at it from different angles. This helps ensure that it does not create problems for our customers and that the customer is satisfied. 

    I would recommend focusing on performance and reliability rather than just cost.

    I would rate Dell PowerEdge Rack Servers very high because we have been able to set up different environments in different VLANs and connect to all of them at the same time. Overall, I would rate Dell PowerEdge Rack Servers an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    PeerSpot user
    reviewer2843007 - PeerSpot reviewer
    Senior Hardware Engineer at a tech vendor with 1,001-5,000 employees
    Real User
    Top 20
    May 18, 2026
    Reliable rack servers have reduced downtime and support intensive network analytics workloads
    Pros and Cons
    • "What I like the most about the R-Series is that they are rack solid, really reliable, and they are very current, almost at the bleeding edge."
    • "For our particular use case, we need very large hard drives, and the world keeps moving away from big hard drives to small SSDs."

    What is our primary use case?

    Dell PowerEdge R-Series serves as a network appliance where we collect packets off your network, analyze them, and store them to the disks on the server.

    We are starting to run AI workloads on Dell PowerEdge R-Series and have not quite seen real benefits yet, but we are in the process of starting to ship a product.

    What is most valuable?

    What I like the most about the R-Series is that they are rack solid, really reliable, and they are very current, almost at the bleeding edge.

    Using these servers has helped to reduce unplanned production downtime for our customers.

    What needs improvement?

    For our particular use case, we need very large hard drives, and the world keeps moving away from big hard drives to small SSDs. Unfortunately, SSDs do not work for us very well, as we tend to burn them up because we write too much data. We wish there were more options with large hard drives.

    If Dell completely stopped offering large hard drives, we would have to move away from them. So far, we just have to change models because where they offer them changes over time.

    For how long have I used the solution?

    I have been using Dell PowerEdge R-Series for more than 20 years.

    How are customer service and support?

    Response times from tech support vary.

    In general, my experience is positive for the most part. The laptop service was better because they just came and replaced the part, but we had a server where the little thing to release the lid broke, and that took a few weeks to get there.

    Which solution did I use previously and why did I switch?

    Prior to using Dell PowerEdge R-Series, we also use servers from Supermicro.

    What was our ROI?

    It is difficult for me to say whether we have seen ROI with Dell PowerEdge R-Series.

    Which other solutions did I evaluate?

    When comparing options, what stood out to me is that Dell is always more reliable and the hardware is great, but sometimes it costs a little more than some of the competitors.

    What other advice do I have?

    In using and managing Dell PowerEdge R-Series, I specify the server setup for our product because we ship software on the servers.

    I assess the new Dell PowerEdge servers for energy consumption as fairly efficient. Because of the size and what we put in them, we have to limit some things a little bit for cooling, but it still works, and we still get enough performance that it works out.

    In terms of our organization's sustainability goals, we have a mechanism where we control the clock rate to reduce power when it is not busy, enhancing what it does automatically, and that works really well.

    I evaluate customer service and tech support as not my department. I would rate this review as 8.5 overall.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: May 18, 2026
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    Farzand Hussain - PeerSpot reviewer
    Customer Engineer at Shahnawaz Ltd
    Real User
    Top 20
    Dec 26, 2025
    Hybrid infrastructure has supported diverse client workloads and delivers consistent performance
    Pros and Cons
    • "The best feature of Dell PowerEdge R-Series is not just one aspect, the entire product is very robust, we have been using it for many years and we are receiving lots of positive feedback from our customers."
    • "We are expecting that the price of Dell PowerEdge R-Series is quite higher than others."

    What is our primary use case?

    We are working with both on-premises and cloud-based versions of Dell PowerEdge R-Series. We are also using it for HCI and VDI, as different customers have their own scenario-based solutions.

    Both public and private cloud options are optimized for Dell PowerEdge R-Series. We have different scenarios for the government sector and the private sector and from our SMB clients.

    We have different scenario-based clients and scenario-based solutions for Dell PowerEdge R-Series, such as HPC and small-medium business solutions for their business continuity, for the application purpose, and for the HCI. For different workloads, they have different products. Once we receive the requirements through emails, we are designing the solutions according to the client requirements.

    We have many clients and different types of workloads we are using in different clients on Dell PowerEdge servers. One of our clients is using a database, one of our clients is HPC, and one of our clients is using a virtualization workload. They have a different virtualization environment in their data center.

    What is most valuable?

    The best feature of Dell PowerEdge R-Series is not just one aspect. The entire product is very robust. We have been using it for many years and we are receiving lots of positive feedback from our customers. Dell has their own architecture and they have the latest generation. If the server is 15th generation, they have the latest type of iDRAC, Enterprise Plus, and Pro Plus. They have different and great features in their built-in servers.

    We are the largest partner of Dell, so we are using Dell PowerEdge R-Series for many years. It has been almost 10 to 15 years we have been using it and we have been pitching it to our clients.

    What needs improvement?

    For future updates of Dell PowerEdge R-Series, we are expecting more AI technologies built-in. Dell already has their AI servers, so we are expecting something similar to this. This is the trending technology in the world.

    We are expecting that the price of Dell PowerEdge R-Series is quite higher than others. We are expecting that Dell should have some price reliability.

    For how long have I used the solution?

    We are the largest partner of Dell, so we are using Dell PowerEdge R-Series for many years. It has been almost 10 to 15 years we have been using it and we have been pitching it to our clients.

    What do I think about the stability of the solution?

    We have not faced any issues right now for Dell PowerEdge R-Series. All products have some weak points, but we do not have any right now.

    How are customer service and support?

    We are giving the support and technical support for Dell PowerEdge R-Series a 10 because the Dell support team is very intellectual and very robust. They are responding on time. Their call logging system is very unique and very good. Once you are logging the case in their portal, at the same time they are generating the case number and they will send you the email with all the details.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    It takes some time to install or deploy Dell PowerEdge R-Series, but not more than enough time. Once we procure the equipment, it is almost taking 30 minutes to 40 minutes for the configuration and for the deployment if the rack is ready. It is very easy.

    What other advice do I have?

    We are using Dell products, Dell PowerEdge, HPE, and maybe Lenovo, as well as some other solutions. We officially rate Dell PowerEdge R-Series a 10.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    Last updated: Dec 26, 2025
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    VP of Digital Technology and Innovation
    Real User
    Top 20
    May 22, 2025
    Global support and specialist assistance have enhanced complex enterprise applications
    Pros and Cons
    • "They have superior customer support compared to Supermicro, which does not cater to enterprise-level needs."
    • "The most valuable features of Dell PowerEdge Rack Servers are their worldwide support, which is very accessible along with receiving assistance from professionals and specialists, and the continuous innovations that make it an amazing product in this era."
    • "The grade store disks sometimes break, indicating an area for improvement in longevity and reliability. They need to improve the durability of the disks."

    What is our primary use case?

    That is my primary use case for Dell PowerEdge Rack Servers.

    What is most valuable?

    The most valuable features of Dell PowerEdge Rack Servers are their worldwide support, which is very accessible along with receiving assistance from professionals and specialists, and the continuous innovations that make it an amazing product in this era. 

    I find Dell PowerEdge Rack Servers to be a very complex product that is useful in various purposes and across enterprise-level and data center applications, making it very valuable in any area.

    Dell PowerEdge Rack Servers stands out over competitors due to their clean design and strong technology support.

    What needs improvement?

    The grade store disks sometimes break, indicating an area for improvement in longevity and reliability. They need to improve the durability of the disks.

    For how long have I used the solution?

    I have been using Dell PowerEdge Rack Servers since around 2015, which was maybe the first or early generation of PowerEdge servers.

    What do I think about the stability of the solution?

    When discussing stability and reliability, we aim for Tier 3, requiring the right solutions and servers, which Dell PowerEdge Rack Servers can help us achieve.

    What do I think about the scalability of the solution?

    Dell PowerEdge Rack Servers are very scalable and recently announced new HCI called APEX HCI, providing many advantages and flexible options that are understandable for customers.

    How are customer service and support?

    They have superior customer support compared to Supermicro, which does not cater to enterprise-level needs.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I have used Supermicro and HP before selecting Dell PowerEdge Rack Servers.

    What was our ROI?

    While I can't recall specific numbers, our company has had discussions about the return on investment from using Dell PowerEdge Rack Servers. It takes time to realize those benefits.

    What's my experience with pricing, setup cost, and licensing?

    With over 15 years in this field, I can say that the setup costs, pricing, and licensing in terms of cost efficiency and OPEX, alongside working with Dell PowerEdge Rack Servers, is very cost-efficient. They allow for improvements, changes, and upgrades which are understandable and clear.

    What other advice do I have?

    We are planning to implement Dell PowerEdge Rack Servers with GPUs this year, and we are currently working on that purchase. 

    We are not using it for AI yet; we are just planning this year while working with Dell's representative office on it. We look for solutions suitable for AI and GPU, while previously we considered flash disks and CPUs for cloud platforms and RAID controllers as important for implementing HCI.

    I would rate Dell PowerEdge Rack Servers a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2707662 - PeerSpot reviewer
    Engineer at a energy/utilities company with 5,001-10,000 employees
    Real User
    Top 20
    May 22, 2025
    We get excellent support and configuration flexibility to do things based on the use case
    Pros and Cons
    • "I find the flexibility of the build-out in Dell PowerEdge Rack Servers very valuable because we can do different things based on the use case. This flexibility is highlighted by being able to reduce CPU count, RAM count, and the number of drives depending on the site's importance."
    • "Dell PowerEdge Rack Servers scale very well with the growing needs of my company."
    • "Power consumption is probably on everyone's top of mind regarding Dell PowerEdge Rack Servers; they use a lot of power and create a lot of heat. Also, the noise levels are pretty high, though I'm not sure if there's anything that can be done about it."

    What is our primary use case?

    We use them as cluster nodes for virtualization purposes.

    What is most valuable?

    I find the flexibility of the build-out in Dell PowerEdge Rack Servers very valuable because we can do different things based on the use case. This flexibility is highlighted by being able to reduce CPU count, RAM count, and the number of drives depending on the site's importance. Additionally, using Dell PowerEdge Rack Servers exclusively provides a single source for replacements, assistance, and support. We have a good partnership with our distributor. We've got really good support with them.

    What needs improvement?

    Power consumption is probably on everyone's top of mind regarding Dell PowerEdge Rack Servers; they use a lot of power and create a lot of heat. Also, the noise levels are pretty high, though I'm not sure if there's anything that can be done about it. It'd be nice to get the volume down so that we can use these a little bit more frequently in other use cases where there's maybe a nearby office environment.

    One thing that might be a little bit of an improvement is the faceplates. It can't be that expensive to have the LCD screen on all faceplates. We've gotten into this situation where we didn't have the faceplates. We like them. We buy them, but they don't come with the LCD screen. We then have to rebuy those, so it would be nice to have that standardized across the fleet because it can't cost that much more.

    For how long have I used the solution?

    I personally have been using or working with Dell PowerEdge Rack Servers for about two years.

    What do I think about the stability of the solution?

    They have been rock solid for us; we haven't had power supply failures. The drives seem to be the area of most concern, but if we look at the MTBFs on them, they're above industry standard. We don't have a huge install base, so we're not really that good at evaluating that, but drive improvement is definitely something we could look at for the future. We talked to them about some opportunities to test some of their stuff in our lab environment.

    What do I think about the scalability of the solution?

    Our organization has more than 6,000 people. Dell PowerEdge Rack Servers scale very well with the growing needs of my company. For our current use case, it's very good, and some of the improvements we've seen in storage density and power efficiency gains will only help us.

    How are customer service and support?

    It has been good. I'd rate them at least a nine out of ten. There was a little hiccup where they sent one of our drives to a location that doesn’t exist anymore, but we don't know exactly why it went there. We might have to check with our account holders that all of our addresses have been updated and get a bit more contact on some of the things that we don't really review as often as we possibly should.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    Everything worked really smoothly. They're easy to rack, and I love the rack systems as they are very easy to use and to move. We do a lot of moving of equipment, and having that ability is really good. We encourage them to continue to keep their racking systems the same and include them in the purchase. That's really big and helpful.

    Which other solutions did I evaluate?

    It was before my time, but even now, we're always looking because we have to make sure that we are not vendor locked and missing opportunities. HPE is another big example of something that we would look at. I'm not sure if we are looking at anything else, but we have been looking at the ruggedized version of Dell's product line, including both the XR and some new ones we saw at the conference, which we're going to maybe talk to our vendor about having some demos done for us.

    In comparisons between HPE and Dell PowerEdge Rack Servers, support really stands out; it's been a little more difficult because our enterprise side of the house is HPE primarily. I don't know if that's a function of HPE or our company's relationship, but Dell, being our sole source through our distributor, has provided us with very good support and response.

    What other advice do I have?

    The performance metric or benchmark we use to measure success is whether it works. If it's not working, then we have bigger problems. Dell has just been very helpful. We don't have a lot of maintenance that we have to worry about. We have the occasional failure of a drive, but the response time is incredible. We're pretty happy with the product.

    My advice for any other company considering Dell PowerEdge Rack Servers is that the proof is in the execution: just buy them. You can either go based on a salesman's word or just buy some and use them, and you're going to be pleasantly surprised.

    I would rate Dell PowerEdge Rack Servers a nine out of ten. They're on the right track. They're asking the right questions, and we'll keep working with them to try and make everything as good as it can be.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Product manager at a comms service provider with 1,001-5,000 employees
    Real User
    Top 10
    Jan 22, 2025
    Achieves resilient performance with significant downtime reduction
    Pros and Cons
    • "Dell PowerEdge Rack Servers have helped reduce our downtime by a lot."
    • "The solution can be improved in terms of firmware backward supportability. With the sixteenth generation servers I am using, slightly older kernels and drivers are not supported."

    What is our primary use case?

    I use the solution primarily for software-defined networking, and there are some AI workloads present as well. We started last year, but previously, it was mostly about software-defined networking and private clouds. We mainly used OpenStack. These are the main use cases I run with PowerEdge.

    It's quite good at handling diverse applications. I don't have any complaints about that. It's very smooth.

    How has it helped my organization?

    We have not experienced any security incidents or vulnerabilities with PowerEdge Servers.

    Dell PowerEdge has reduced operational overheads in terms of support and operations build.

    What is most valuable?

    I am a fan of its ability to handle the evolving needs of high-performance workloads. It's very demanding. I mostly use it with a CPU load of nearly eighty to ninety percent, with workloads where we take the maximum output from the servers on the cloud. It has been sustainable and reliable in terms of compute.

    Dell PowerEdge Rack Servers have helped reduce our downtime by a lot. The production downtimes are mostly planned. My system is designed in a resilient way, but with PowerEdge Servers, I don't need a one-to-one ratio redundancy, which leads to about eighty percent downtime reduction. It has also reduced operational overheads related to support and operations.

    I like that it is stable. Things become very difficult over time when you increase the security. In Dell's case, it is very stable, and I like that it's very process-oriented.

    The security is on par to the global standard. We always get market standard security. Upgrades run smoothly and seemlessly.

    Their biggest strength is their stability under heavy workloads and their long term reliability. I don't think they have any weaknesses. 

    What needs improvement?

    The solution can be improved in terms of firmware backward supportability. With the sixteenth generation servers I am using, slightly older kernels and drivers are not supported. I have to use the latest OS because the drivers and particular support are not there. 

    The rack port supportability for the latest PowerEdge servers is not great. Until the fourteenth generation, I never faced this issue. From the fifteenth and sixteenth generations, this issue has started occurring. 

    These servers are not very adaptive to the multiple GPU model. I can insert at most two GPUs. While the Dell server in terms of compute is capable of handling multiples, the physical design does not allow more in terms of placement space.

    For how long have I used the solution?

    I have used the solution for the last six years.

    What do I think about the stability of the solution?

    The stability is quite good. I have no complaints about it as it is very smooth.

    What do I think about the scalability of the solution?

    The scalability of the solution is very easy. The process is seamless.

    How are customer service and support?

    The customer service was good in certain aspects, but I mostly had services where things became complex because of the software-defined networking applications. They use things differently, so I have to consult first and make arrangements. Designing and all those parts take time, so customer service can be improved in terms of timing.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I have used Cisco, HP, and Supermicro in the past. PowerEdge was not originally selected for stability and hardware compatibility,

    What about the implementation team?

    We use Dell deployment services for the storage solutions, not for PowerEdge.

    What was our ROI?

    There is a return on investment because I have been using them for the last four or five years. ROI is there, but it's a complex assessment when considering the return on investment from the hardware. It's part of a complete solution where I would assess this aspect.

    What's my experience with pricing, setup cost, and licensing?

    The total cost of ownership for support and operations has reduced significantly. In terms of stability, I seldom encounter support cases or operational costs. They have been stable and running for years without performance downtime or significant disc failures, providing me an edge in operational and support costs.

    What other advice do I have?

    My advice to anybody considering Dell PowerEdge is to check the new ranges which are more adaptive towards AI. The R750 and R760 are general-purpose servers, so they need to look into AI-specific servers where more GPUs can be incorporated. On PowerEdge Servers specifically, the benefits are clear. I would rate them nine out of ten.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    reviewer1569447 - PeerSpot reviewer
    Manager, at a manufacturing company with 1,001-5,000 employees
    Real User
    Top 10
    Apr 29, 2026
    Reliable servers have boosted application performance and minimized downtime for critical workloads
    Pros and Cons
    • "Dell PowerEdge R-Series has positively impacted my organization by increasing the overall performance and minimizing the overall downtime."
    • "Its scalability is good up to certain limits, but if more computing is required as per the business plan, we will need to switch to another model."

    What is our primary use case?

    My main use case for Dell PowerEdge R-Series is for application servers. I use Dell PowerEdge R-Series for installing application servers. I am currently running file servers as well as the PLM infrastructure on Dell PowerEdge servers because those workloads are specifically needed.

    What is most valuable?

    Dell PowerEdge R-Series offers great performance as well as a redundant power supply and good computing performance. The great performance stands out for me due to both speed and reliability, which are required for a good infrastructure.

    Dell PowerEdge R-Series is a really stable product that meets our current and future computing requirements by adding computing parts such as increasing the RAM or the cores, so we don't need to replace the overall hardware.

    Dell PowerEdge R-Series has positively impacted my organization by increasing the overall performance and minimizing the overall downtime. It has helped minimize issues by making management much easier, and the spares are proactively provided by the OEMs, which is great support from the OEM.

    What needs improvement?

    I think Dell PowerEdge R-Series should be continued as is; the service part and the hardware quality are good, but the only improvement needed is in the cooling effect. If overall weight could be minimized for the servers, that would be an additional benefit.

    For how long have I used the solution?

    I have been working in my current field for twenty years.

    What do I think about the stability of the solution?

    Dell PowerEdge R-Series is stable. The server has a much stable architecture and the support part is also good, and overall, the device life is also good.

    What do I think about the scalability of the solution?

    Its scalability is good up to certain limits, but if more computing is required as per the business plan, we will need to switch to another model.

    How are customer service and support?

    The customer support for Dell PowerEdge R-Series is good.

    Which solution did I use previously and why did I switch?

    Previously, I used Lenovo, but it didn't have that much overall device life, which is why I switched over.

    What was our ROI?

    I have seen a return on investment as it is overall cost-effective while providing good performance, which enhances the overall user experience.

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, setup cost, and licensing is that it is actually a little bit ten percent premium compared to the market, but it's acceptable.

    Which other solutions did I evaluate?

    Before choosing Dell PowerEdge R-Series, I evaluated other options such as Lenovo and HP.

    What other advice do I have?

    My advice to others looking into using Dell PowerEdge R-Series is that it is overall cost-effective with good performance and great life. I would rate this product an eight.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Apr 29, 2026
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    Buyer's Guide
    Download our free Dell PowerEdge R-Series Report and get advice and tips from experienced pros sharing their opinions.
    Updated: September 2026
    Buyer's Guide
    Download our free Dell PowerEdge R-Series Report and get advice and tips from experienced pros sharing their opinions.