Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro Reviews

Our main use case for Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro is general protection for our end user devices. We have approximately 1,000 to 1,200 end user devices, and each one has CrowdStrike installed on it and uses Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro for protection against BIOS attacks or any other attacks that may happen. The primary use case is defense; we need to stay protected.

The features of Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro that I appreciate most are the real-time analytics in CrowdStrike and the ability to detect anomalies in the computer at the BIOS level, which is excellent to have. You would not normally see that with standard antivirus or regular security software; it would not integrate with the BIOS, but the fact that it does means that you get an enhanced layer of protection with CrowdStrike, more than you would see with another product.

My perception of chip-level recovery is that it is a beautiful thing. Normally you are dependent on the OS for recovery actions, but in this case, you do not need that because it happens at the chip level. It happens out of band, before the OS is booted; you can make recovery choices, and that is extremely important. You always need an out of band solution, and on end user devices especially, if that is possible, that changes the whole landscape. Normally out of band is only for server-level devices, but this changes that; this adds an extra layer of protection that you would not normally see.

I view the critical feature of Advanced Memory Scanning by CrowdStrike as incredible; the fact that it can actively scan memory without any performance hit on the PC or server devices is remarkable. Previously, in years before 2020, we would see a performance hit from this type of software, but the fact that CrowdStrike integrated with Dell does not cause any performance hit on the end user or the overall performance of the computer is an amazing thing. It is probably the best performing antivirus software I have actually seen.

Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro can be improved. Right now it has so many functions because it can go below the OS layer and already has amazing functions. If devices outside of scope could be added, that might be an improvement, but I do not really know what can be improved at this point. That is probably up to the engineers to decide. To be honest, that is the future; I do not have visibility right now, but I am sure they will come up with something really good.

We have been using Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro for a long time for all of our devices. With CrowdStrike, we implemented it sometime before 2019 or before COVID at some point. We were not using CrowdStrike initially; we were using a different antivirus or SIM platform. We have probably been using the integration with Dell and CrowdStrike for about six years.

I would assess the stability and reliability of Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro as completely stable. With CrowdStrike, we had a major outage where half the world experienced a major outage in 2024, but I will not speak about that. Other than that, everything has been completely stable; we have not seen any issues with DTD and CrowdStrike. The end user effect, end user visibility, or performance hit has been extremely minimal, so we have really seen nothing but positive results in terms of the effect it has had on us.

Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro scales very well with the growing needs of my company. Since I arrived here about four years ago, we have expanded to three additional large clinics. It has been very simple to roll everything out; we get the images on the Dell machines, and CrowdStrike is part of that image, and it is just a simple deployment. Very little hands-on work is needed, and very few complications happen during the install process, so it has been quite straightforward.

I would rate customer service and technical support as great on a scale of one to ten. Dell support for me has always been great. I think they had a negative reputation tied to them several years ago, but in the past few years, they have really improved their game and they provide great support and they are always following up. As a matter of fact, I feel bad sometimes because I will leave tickets open with them and they will keep following up with me. They have always been great and they seem to know exactly where to route those tickets depending on the issue.

Prior to adopting Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro, we were using Trend Micro to address similar needs, and it was not the best software. I think we had been using it for maybe ten years or more, but there was not the same level of visibility or the same level of protection. CrowdStrike and Dell were definitely a step up from what we were used to.

We have Advanced Memory Scanning turned on across our entire end user fleet and our virtualization environment, so every machine gets CrowdStrike and most machines are Dell.

There is a return on investment with Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro. There have been detections that we would not have previously seen, and it has saved us a lot of time, especially with CrowdStrike's SOC team. The fact that there is reporting up to the cloud and there is a team that is monitoring and can tell us and give us advice on what to do saves us tons of hours that our team would normally spend on investigation.

As for an approximate metric of how many hours have been saved per year, to get the full picture of any attacks that would have been prevented, we have probably saved about eighty hours per year with the investigation that we have not had to perform.

My experience with the pricing, setup cost, and licensing of the platform has been fairly simple. Licensing has been pretty straightforward, especially with CrowdStrike and Dell. It is set it and forget it, and you usually do not have to go back and look at your licenses again and worry about what you are going to lose or if certain things are going to change.

Security agent performance is extremely important as criteria when I buy security software and PCs. I have been using PCs for a while all the way back to the nineteen nineties. What is important is when antivirus software got really popular, it worked, but it slowed everything down to a crawl. The fact that CrowdStrike and Dell have gotten to a point where it has no user effect, or virtually zero user effect, is absolutely game-changing. It is the way of the future and this is how it sets the standard for future products for anyone. This is how it has to be; you cannot have any effect from software running in the background, and this accomplishes that very effectively.

I think that Falcon Data Security's new feature for data protection in AI is extremely important going forward, especially because we are in healthcare. We deal with PII and PHI, and that information cannot get out. The fact that AI right now is essentially unregulated for the most part is very dangerous, and if CrowdStrike is releasing this new feature, which it sounds like they are and it sounds incredible, that is extremely important. If it can flag PHI or PII from escaping the sphere of our company, then that adds so much ability for the end user to do a lot of work without having to worry about the security aspect of things; our data is not getting out there.

A single-console view of below-the-OS security for increasing fleet security posture is extremely important. Normally in the past you would not see that level or that lower level of protection and visibility. The fact that that is there now and you can view it from a centralized console adds definitely a layer of confidence that you did not have previously while working in the field. OS-level detection and reporting is one thing, but the fact that you can go to a lower level than that and get to the BIOS level of things really adds visibility that you would not have before from a security perspective. You can see if there are attacks at a layer that was not previously accessible.

I factor in device health in my zero-trust security architecture from a certain perspective because device health matters. As a device gets older or goes out of date, things happen to it. You tend to see maybe your support staff start to open holes in things to get things working again. It is extremely important that you keep your devices healthy so that you do not accidentally open doors for attackers.

I would rate Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro overall as a solid nine out of ten; I do not think I have experience with a better product, so it is hard to say. This has been a great product.

My advice to other companies considering Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro is to go for it. You have all the features that you will need for a modern enterprise; you have the visibility, the protection, higher-level protection, low-level protection, and everything in between. Go for it; they are both huge name brands and they have really improved, and they are both great companies and they both have good products; they are just great products in general.

My name is Richard Fairchild, I work in the automotive industry, and our use case for Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro is to verify the integrity of our endpoints from the boot into the operating system.

The best features about Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro are the simplicity in the integration between CrowdStrike and our endpoints; it took us less than a day to set up for our pilot, and when we ran our pilot test, everything went smoothly. We did not have any interruptions with our end users, our devices, and our appliances that we power with Dell and CrowdStrike.

Chip-level recovery is paramount to business continuity in the event that there is a ransomware attack or we need to do forensics on the device. In the event that we want to see what data has either been lost or exfiltrated, it is important for us to have that layer before the operating system starts.

CrowdStrike has been an industry leader in using hardware acceleration for the protection of the endpoint for some time now. I think not only is the Intel acceleration through its integrated graphics important to CrowdStrike and our endpoints, but also the integration of CrowdStrike's security layer with the NPU on our Windows platform PCs.

We do leverage hardware acceleration for CrowdStrike to do heuristic analysis on the endpoint for any type of compromise.

The security agent performance is essential, having worked with other security products in the past, such as FireEye HX from Mandiant or Microsoft's supported Defender for Endpoint for enterprises. CrowdStrike routinely gives us the best analysis with the minimum impact to our systems after configuration. We have IoT devices that have very low RAM on them to make them cost-effective, and the fact that we can have an AV agent use 80 megabytes of RAM on average and give us that protection is industry-leading.

Protecting against AI threats with CrowdStrike, one of the most important features that we have is the ability for CrowdStrike to audit things such as extensions in web browsers. That is often a very common vector for threat actors to insert things such as AI agents onto people's systems, and knowing that CrowdStrike's heuristic engine can detect those threats is what makes it important for us.

One of the most important things about Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro with secure BIOS updates is to ensure that nobody can maliciously insert a USB drive into one of our endpoints. Some of our endpoints are very public-facing; members of the public can be within arm's reach of some of our technology. The risk of someone inserting a device, uploading something malicious before the boot with the operating system, is a real threat. Knowing that we have CrowdStrike verifying the integrity of the boot status of our systems is essential.

We have a series of compliance dashboards, and one of the great things with CrowdStrike is the ability for us to leverage the APIs given through the Falcon console. We can integrate that into reporting services such as Tableau or Power BI, and then we can have MCP server set up. If leadership asks for a list of all the endpoints that are not up to our security standards, they can get that information quickly.

I did not know that Intel and Dell's below the OS device health attestation flows into the CrowdStrike solution to help deliver a full picture of the endpoint security posture. We have a variety of hardware in our environment, and CrowdStrike scales between Intel, AMD, and Qualcomm very nicely.

We have been using CrowdStrike for three years now at our company.

We have not had any downtime since we have integrated CrowdStrike with Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro.

It scales very well because we try to keep our environment 100% enforced with CrowdStrike and we try to keep our environment running with Dell products in every part of our business.

With every interaction that I have had with CrowdStrike on their technical support side, it has been a 10 out of 10. We have gotten answers very quickly, and we have always had someone on the phone very fast. Our agreements are very good and industry-leading. We have been very pleased with the support we have gotten from CrowdStrike.

Before we implemented CrowdStrike, we had a massive logging infrastructure in our environment. Thanks to using CrowdStrike and the Falcon console in particular, we have not had to have such a reliance on a massive logging infrastructure to such an extent. This saves us money on data, storage, and personnel, and it allows us to be a little more agile in our security practices.

I would rate the initial setup as a 10 out of 10; it is super easy to set up. We did not have any problems or conflicts with our business practices integrating CrowdStrike with Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro in our environment.

Considering that it has stopped a threat, that has made it a return on the investment. CrowdStrike does provide peace of mind when we are securing our endpoints.

There are not very many tools out there that can give us insight into how people's web browsers are functioning and what extensions they have installed. These are often applications that can be installed without administrative privileges, and having an endpoint tool that can show us what is running within the user space on endpoints makes it stand apart from some of the other tools we have used in the past.

We try to avoid using Intel vPro in our environment due to the lack of configuration and infrastructure on our side to leverage vPro. We do use Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro to help us supplement that gap in our infrastructure. Another thing with Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro that we use is the ability to recover the operating system in the event that the operating system fails to load, and that is all still protected end-to-end with CrowdStrike.

The cost for CrowdStrike is very competitive compared to others in our sector. We have a multi-year license agreement with CrowdStrike, and we will probably continue to use CrowdStrike in the long term.

If you are considering protecting your Dell endpoints and your Dell infrastructure with CrowdStrike, it is a no-brainer. It is super reliable, super simple to set up, and it gives you the peace of mind to know that the BIOS and your security from turning the device on into the operating system without the fear of anything lingering in there.

There was one bump in the road that I think everybody knows about with CrowdStrike, but our business is very agile. We maintain our security best practices, so we recovered very quickly from that incident, and since that incident, we have had nothing but top-tier support from CrowdStrike. The overall review rating for this product is 10 out of 10.

Our main use cases for Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro involve having a pretty expansive fleet, and although we don't use BYOD, we do have a mobile fleet of laptops and other devices that don't always end up in our yard all the time. Security is a huge factor, the ability to recover the fleet quickly and get our researchers and medical personnel up and running quickly is a priority. This was a natural choice to look into.

The features of Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro that I like the most include its ability to recover quickly. Fortunately, we have not had any incidences that have required it, but it's always an ever looming threat. As we deal with auditors who ask us what we are doing to secure our devices, this is a very quick win for us to show and say that this is something we've considered and we have a solid product at our back that can get us back up and running.

My perception of the need for chip-level recovery is that it's integral to recovery. A lot of malware attacks at the OS level, but if you have something that's protecting at the BIOS level, it's a lot more secure. It's the reason why we have TPM chips and why that's been pushed to the front of security technology. This is very important.

I view the critical feature of advanced memory scanning that is enabled by my PC as essential because there are malware and malicious tools out there that embed themselves in memory and kernel memory. Having something that will allow for advanced scanning that scans those memory spaces that are not typically thought of when looking at anti-malware products is an extra win.

The room for improvement that I would recommend to make it a 10 is that it might be beneficial to scale out to include servers. It's not really designed for servers. It's designed more for workstation fleet. If it were more geared towards that, it would be amazing.

I would assess the stability and reliability of Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro as very stable. We've not had many issues with installing the agent or getting it to cooperate.

I have seen return on investment with Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro because it helps me sleep a little bit better at night.

When I consider other solutions besides Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro, I remember that we have a really good relationship with Dell, and they showed us the product and gave us some demos, so it was a natural choice from there.

Security agent performance is huge as a criteria when I buy security software in PCs. I've been in the industry for over 15 years and it's been interesting to see how antiviruses and anti-malware products have gone from being something that is installed as a full thick desktop client where it's taking up memory and creating annoying dialogues, to how the agents have become very small and very discreet. Having agents running on your fleet where users count on your computer to have top performance, while still having an agent that will allow constant scanning and security without breaking the workflow is very important. It's been pretty fantastic.

In terms of data loss prevention, we are just now starting to set our foot into the AI landscape. As a healthcare agency, we are very concerned about PHI in particular. We can't throw our data into the open cloud for auditing reasons. Having DLP in place is something that is the first thing we're considering when talking about bringing AI into our environment.

The single console view is very important in increasing my fleet security posture. Single pane of glass is one of the primary things I look for, not just in security, but in everything we do. As the manager of our infrastructure with so many different endpoints at the server and workstation level, being able to at a glance look at a dashboard and view compliance rates and share that compliance rate with other people is very important to maximizing efficiency in our day-to-day work.

I factor in device health as one of our top priorities in our zero-trust security architecture when talking about workstations in particular. If there's an issue with a workstation on the OS level or software level, it's an attack surface that's potentially widened. This is something I look at in a holistic view when looking at device security.

For examples of how the features of Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro benefit my organization, I can say that we fortunately have not had an opportunity to use it in an active compromise scenario. However, it's been very good to share with our cybersecurity department and auditing agencies, where we can go into the dashboard and show those compliance rates. Whenever there's a compromise or a CVE that is shared with us, we can at a glance or within arm's reach grab the data we need to figure out what our posture is. I would rate this review a 9 out of 10.

We were looking for a more secure platform for our laptops, a way to have a stronger MDR solution and XDR to know what is exactly going on in our fleet and to protect us from anything that we don't know is happening and how to continue to know it.

The most valuable features of Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro are the deployment process, which is quick, easy, and simple, and then the single pane of glass through the CrowdStrike portal to understand what is going on in our environment. We can lock things down and go from being a small company that is just watching what is happening wrong to being able to stop something before it even starts and grows, where now we can actually cut it off before they do something. Users now, we know what they are doing, not just what we want to stop them from doing.

Chip-level recovery was something key that we were looking at because we want to know we could recover anything that we needed to do, and that it is right there. It gave us the security sense that we needed. When a data breach happens, it is going to be bad, and we want to make sure we are ready.

The solution allows us to do a chip-level restore where we can even wipe it, clean it, and make sure to do any repairs. They even have some agentic AI that actually helps it self-heal to get out of a spot where we are not relying on the OS to do the healing, but the chips to actually repair the firmware and do things for us.

Security agent performance is really a critical part of it, especially in regards to Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro. This is mostly because you want your security agent to do security for you, but you also do not want to hinder or hurt the performance of the end user. Sometimes the software has too much overhead. You want this built at the lowest level, doing everything, but not taking up any real CPU time.

Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro has helped us immensely. Some of our older products had an overweight to them. They seemed to run, they wanted to scan files, they wanted to do everything, and it just slowed down a lot of file transfers and many other things. This solution seems to be much more seamless where the user does not even know it is existing. We are not losing that overhead to an AI agent.

The single console view is especially important in increasing our fleet security posture, and it has been a great thing within CrowdStrike for us to allow us to see that. We now know what firmware we are on, what OS we are on, where we are actually at, whereas some of our RMM tools reported it, but it did not always report it correctly. It did not go down to the detail of what driver version you are using. With threat activators looking at how to use an older driver for your network card to exploit it, and with the fact that they use an AI agent to help them understand how to do that, it has allowed us to start to get that off our plate.

The biggest thing I would do to improve Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro is add that agentic AI to it at the highest level and allow it to start to deploy and do things ourselves. We are still having to do a few things manually, so I think a bit more of an AI agent would help. They use AI agents to program, but let us have an AI agent help me type out what I need to do.

We have been using Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro for about a year now.

Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro receives a rating of ten. It has done amazing work for us. It has done exactly what we needed. When we switched over from our other product, it gave us something new that we did not see. This is a whole new area because it did not just take on an antivirus role, but it took on a driver-level support role.

Anything in antivirus is always hard, and security is always hard to have an ROI on, but I believe it because you do not know what it stopped, but you do not know the damage it is. When you look at the damage it could do, especially in our industry, where we are growing bell peppers, tomatoes, and cucumbers, any downtime can result in a crop loss and other issues. So it is a key function for us.

We are still just getting going with Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro. We really took the first year to do it, but now we are starting to look at how we start to look at our AI agents. How do we look at agentic AI to add it to that level? Where is it going to help us out? That is what we have called phase two of the project. We are just getting going, but it took us a year. We wanted to collect the data to understand what we need to do with it. I rate this solution a ten.