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IT Infrastructure Manager at a energy/utilities company with 1,001-5,000 employees
Real User
Feb 14, 2022
Helpful support, reliable, but expensive
Pros and Cons
  • "We are happy with the way we have Dell EMC Unity XT configured."
  • "The best is still Dell EMC Unity XT."
  • "Dell EMC Unity XT should present a path or a roadmap on how they could put their products on the cloud. This would have some value for their current customers."
  • "The price of Dell EMC Unity XT is not reasonable. They should lower it because the trend is to move to the cloud."

What is our primary use case?

Dell EMC Unity XT is a storage solution. It is used to store data.

What needs improvement?

Dell EMC Unity XT should present a path or a roadmap on how they could put their products on the cloud. This would have some value for their current customers.

For how long have I used the solution?

I have been using Dell EMC Unity XT for approximately eight years.

What do I think about the stability of the solution?

Dell EMC Unity XT is reliable.

Buyer's Guide
Dell Unity XT
June 2026
Learn what your peers think about Dell Unity XT. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.

How are customer service and support?

The support for Dell EMC Unity XT is great.

How was the initial setup?

We are happy with the way we have Dell EMC Unity XT configured.

What's my experience with pricing, setup cost, and licensing?

The price of Dell EMC Unity XT is not reasonable. They should lower it because the trend is to move to the cloud. They have to protect their market by giving commercial or financial incentives.

What other advice do I have?

My advice to others wanting to implement Dell EMC Unity XT is to start small because it's not commercially viable to maintain large data centers anymore. If you can downsize to the right size and try to offload the data. However, if you have critical applications, then it would require an on-premise solution. The best is still Dell EMC Unity XT.

I rate Dell EMC Unity XT a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1437474 - PeerSpot reviewer
IT Manager at a consultancy with 1,001-5,000 employees
Real User
Feb 3, 2022
Easy to manage data storage platform with multi-cloud support; provides good remote support to its users
Pros and Cons
  • "Stable data storage platform which promotes ease of management through its multi-cloud support. Remote support provided to users to address issues is very good."
  • "What I found most valuable from Dell EMC Unity XT is its easy management through its multi-cloud support."
  • "This product has some scalability issues. Before you can get support, you have to look for the service tag number on your product which could make it difficult to access support."
  • "Dell EMC Unity XT has some scalability issues which they need to address."

What is most valuable?

What I found most valuable from Dell EMC Unity XT is its easy management through its multi-cloud support. They also offer remote support or secure remote services, which I also find valuable. The support they provide their users is very good, and they'll really help whenever you need support.

For how long have I used the solution?

I've been working with Dell EMC Unity XT for six years.

What do I think about the stability of the solution?

This product is stable on production.

What do I think about the scalability of the solution?

Dell EMC Unity XT has some scalability issues which they need to address.

How are customer service and support?

Before you can get support for Dell EMC Unity XT and other Dell EMC products, you have to spend time looking for the service tag number on your product, and this is a process that makes it difficult to access support, but once you gain access, they'll provide you with very good support.

How was the initial setup?

The initial setup for this product was easy and didn't involve any complexity.

What other advice do I have?

Dell EMC Unity XT is being used both in our company and the companies of our customers. We work with our customers, though I'm moving to another company, but I'm still integrating this product, e.g. it's being used in-house.

There is some dependency on the storage side.

We only have two people in the company working on this product.

The price for Dell EMC Unity XT being higher or lower depends on the partner negotiations.

I'm giving Dell EMC Unity XT a rating of 10 out of 10. It's stable and it's a very innovative product.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Dell Unity XT
June 2026
Learn what your peers think about Dell Unity XT. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.
It consultant at a tech services company with 201-500 employees
Real User
Feb 1, 2022
Integrates well, helpful support, and simple implementation
Pros and Cons
  • "Dell EMC Unity XT has good integration with VMware."
  • "Overall it is a stable versatile solution."
  • "The initial installation is straightforward and took approximately one hour. However, the full process was not as simple as IBM."

What is our primary use case?

Dell EMC Unity XT is used for virtualization storage mainly with very few files and very little power consumption. We have on-premise deployment on our own organization. We have two Dell EMC Unity XT, and four IBM FlashSystems for our own consumption.  

Nowadays we implement Dell EMC Unity XT less and implement more Dell PowerStore solutions.

What is most valuable?

Dell EMC Unity XT has good integration with VMware.

For how long have I used the solution?

I have been using Dell EMC Unity XT for many years.

What do I think about the stability of the solution?

Dell EMC Unity XT is stable.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 120 users using this solution when combining all the customers we have. If our capacity requirements increase we would be increasing the use of this solution.

How are customer service and support?

The support from Dell EMC Unity XT is very good here in South Africa. It is important for us. 

How was the initial setup?

The initial installation is straightforward and took approximately one hour. However, the full process was not as simple as IBM. 

What about the implementation team?

I am certified to do the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license required to use this solution, but it is a one-time purchase.

The price of the solution should be less expensive. However, at some point, you need to pay for facility and performance.

Which other solutions did I evaluate?

I have evaluated Pure Storage.

What other advice do I have?

I would recommend this Dell EMC Unity XT to others. Overall it is a stable versatile solution.

I rate Dell EMC Unity XT an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1527192 - PeerSpot reviewer
Solution Architect at a computer software company with 51-200 employees
Real User
Jan 8, 2022
Customers like the availability guarantee
Pros and Cons
  • "On the Data Domain side, the most attractive feature is the compression ratio, which none of the other products in the market are currently able to provide. On the Unity side, what customers mostly like is the availability guarantee."
  • "This product does bring a ROI, as I have seen it helps them to protect their investment since it is future-proof and scalable, so they don't have to change products every year or so."
  • "When I see other products—like HP, Huawei, and Lenovo—from competitors, I have seen a lot of disadvantages with EMC, price-wise."

What is our primary use case?

I have a few customers who are using Dell EMC products for storage, backup, and other different purposes. 

What is most valuable?

On the Data Domain side, the most attractive feature is the compression ratio, which none of the other products in the market are currently able to provide. On the Unity side, what customers mostly like is the availability guarantee. 

For how long have I used the solution?

I have been working with Dell EMC Unity XT for three years. 

What do I think about the stability of the solution?

This product has been stable. 

What do I think about the scalability of the solution?

Dell EMC Unity is scalable. 

What was our ROI?

This product does bring a ROI. As I have seen, it helps them to protect their investment since it is future-proof and scalable, so they don't have to change products every year or so. Because of those things, I have seen customers using the EMC product for more than three years. 

What's my experience with pricing, setup cost, and licensing?

When I see other products—like HP, Huawei, and Lenovo—from competitors, I have seen a lot of disadvantages with EMC, price-wise. Huawei and Lenovo are very price competitive. 

Looking at the price point for a country like Sri Lanka, where we have a very low economy, I think you need to look at a pricing mechanism that is a bit more flexible. 

What other advice do I have?

I rate Dell EMC Unity an eight out of ten because, economically, there are a few things that Dell needs to improve. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1103946 - PeerSpot reviewer
Head of Datacenter Department: at a tech services company with 51-200 employees
Real User
Jan 7, 2022
Good performance, simple to use, reactive support
Pros and Cons
  • "The most valuable features are its performance and simplicity."
  • "Using this product has helped us to improve the security of information."
  • "The price of this product can be more cost-effective."

What is our primary use case?

We are a solution provider and the Dell EMC Unity XT series is one of the products that we implement for our clients. My role is in pre-sales and I help to design the solutions.

It is primarily used to provide our customers with an on-site, high-availability production server. It is also used to provide disaster recovery

How has it helped my organization?

Using this product has helped us to improve the security of information. It is shared storage and as such, we have the ability to create an architecture that is resistant to server crashes. It allows us to minimize downtime and secure usage of services.

What is most valuable?

The most valuable features are its performance and simplicity.

What needs improvement?

The price of this product can be more cost-effective.

For how long have I used the solution?

Dell EMC Unity XT

What do I think about the stability of the solution?

This is a stable product and we don't have a lot of incidents with it.

What do I think about the scalability of the solution?

The Unity XT series is very scalable.

How are customer service and support?

The support is very reactive.

Which solution did I use previously and why did I switch?

We offer solutions from different vendors.

In cases where customers need a more cost-effective storage platform than Unity, we have possibilities to offer them.

How was the initial setup?

The initial setup and deployment are easy. It can be completed in an hour.

What about the implementation team?

We have an in-house team for deployment. We have five engineers that work with it in our organization. As a system integrator, we install and configure this product for our clients.

What's my experience with pricing, setup cost, and licensing?

The price in our country is very expensive and some of our customers opt for lower-cost alternatives.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1318731 - PeerSpot reviewer
DIrecteur Commerical at a tech vendor with 51-200 employees
Reseller
Dec 11, 2021
Highly reliable, effective dynamic cache feature, and simple setup
Pros and Cons
  • "The most valuable feature is the dynamic cache of this product. It is very important. We have the physical cache and we can boost this cache using disks. All the products are mainly flash now and this is one of the main characteristics which our customers like."
  • "When comparing them all in their strengths for implementation, the lifecycle of the product, and the support they provide, I would rank Dell number one, IBM second, and third would be Fujitsu."
  • "I have a problem because between the Unity XT and the PowerMax, sometimes we need another product between these two products. There could be better integrated and the capacity of the size could be larger."

What is our primary use case?

We can use Dell EMC Unity XT for backing up SAN and NAS drives. Mainly for databases and for file servers.

What is most valuable?

The most valuable feature is the dynamic cache of this product. It is very important. We have the physical cache and we can boost this cache using disks. All the products are mainly flash now and this is one of the main characteristics which our customers like.

What needs improvement?

I have a problem because between the Unity XT and the PowerMax, sometimes we need another product between these two products. There could be better integrated and the capacity of the size could be larger.

In the future, if NVMe disc could be used on the Dell EMC Unity XT it would be beneficial.

For how long have I used the solution?

I have been using Dell EMC Unity XT for approximately three years.

What do I think about the stability of the solution?

Dell EMC Unity XT is very reliable.  I used to use legacy EMC products, such as VNX. This product has a long story.

What do I think about the scalability of the solution?

The solution is suitable for Medium-sized companies. When you talk large, it's relative. Our customers here in Algeria are the largest here but they are only medium-sized compared to other countries.

How are customer service and support?

The technical support is good. Opening the ticket, the management of the ticket is good. However, when we have to use or change parts, it can be more difficult because of the customs rules of the disposability and availability of the parts. We have problems delivering them in the time the parts are needed in some cases.

Which solution did I use previously and why did I switch?

We previously used Fujitsu and IBM products.

When comparing Dell and IBM they are very similar. Fujitsu is a good product too. However, when comparing them all in their strengths for implementation, the lifecycle of the product, and the support they provide, I would rank Dell number one, IBM second, and third would be Fujitsu.

How was the initial setup?

The initial setup is simple. The time it takes for the implementation depends. From scratch, a new implementation takes approximately three days. If you have to migrate a node storage array, the time can increase, I am not able to give an exact time because it depends on the volume and the nature of the data. We can take one week to three weeks to migrate. However, generally, it takes approximately 10 days when we have to migrate and without migration, it's about two and three days.

What about the implementation team?

We provide implementation service to our customers.

The maintenance is done by the Dell representative in our country.

What's my experience with pricing, setup cost, and licensing?

The solution is very expensive. 

There are a lot of advantages with EMC Unity XT, there's no limitation. When you bought the product, the software is included and there's no limitation of the terabyte in the licenses.

What other advice do I have?

I would firmly recommend this solution to others.

I rate Dell EMC Unity XT a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
reviewer1473288 - PeerSpot reviewer
Pre-Sales and Technical Manager at a tech services company with 11-50 employees
Real User
Dec 2, 2021
Stable and problem free solution
Pros and Cons
  • "I have had no problem at all. I think this is one of the most important things. It is very good. Maintaining it and deploying updates require very low maintenance. We haven't had problems. We had to replace a couple of disks in all these years, but it was pretty straightforward."
  • "In terms of what could be improved, I would say the deduplication part, because for large deduplications, you need an extra appliance to do it in order to avoid having problems in performance. I think that could be improved, because everything should be included in the product, not with an appliance from the outside."

What is most valuable?

The most valuable feature that Unity had at that moment was the ability to communicate with the previous family, the Clariion. So, the migration and all the data transfer was really easy.

What needs improvement?

In terms of what could be improved, I would say the deduplication part, because for large deduplications, you need an extra appliance to do it in order to avoid having problems in performance. I think that could be improved, because everything should be included in the product, not with an appliance from the outside.

For how long have I used the solution?

I have been dealing with Dell EMC Unity XT for something like 20 years.

The oldest implementation I have done for Unity was about six, seven years ago and it's been working pretty good. No problem so far.

What do I think about the stability of the solution?

I have had no problem at all. I think this is one of the most important things. It is very good. Maintaining it and deploying updates require very low maintenance. We haven't had problems. We had to replace a couple of disks in all these years, but it was pretty straightforward.

Which solution did I use previously and why did I switch?

We switched to Unity because of the price, but that was for the migration from IBM to Dell Clariion. And when replacing the Clariion to the Unity, it was an easy migration of the data.

How was the initial setup?

The initial setup was simple. The main problem is that you need an extra appliance outside of the disk - you need extra hardware.

What other advice do I have?

My advice would be the same thing as the Data Domain - it is important that there is good sizing at the beginning. It makes a difference.

On a scale of one to ten, I would give Dell EMC Unity XT a 10.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Country Service Delivery Manager at Citrus consulting
Real User
Nov 30, 2021
Reliable, stable and trustworthy
Pros and Cons
  • "Initial setup is a simple process."
  • "The most valuable features of this product are its reliable storage and its archiving feature."
  • "We have had customers reporting issues with slow responses from the support team."

What is our primary use case?

My primary use cases of this solution are to install storage and perform tech refreshment.  

What is most valuable?

The most valuable features of this product are its reliable storage and its archiving feature.

What needs improvement?

An area for improvement is the available capacity. If a customer goes with a base model, which would have its own limit, they could not go beyond the model-supported capacity, so an increase would be good.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

My impression is that the solution is stable and reliable.

What do I think about the scalability of the solution?

The solution is scalable to whatever capacity the model allows.

How are customer service and support?

We have had customers reporting issues with slow responses from the support team.

How was the initial setup?

The initial setup is a simple process, taking around half a day at most.

What's my experience with pricing, setup cost, and licensing?

The pricing for this product is manageable, though slightly higher than comparable products.

What other advice do I have?

I trust this product, compared to other vendors. It is best suited to small to medium-sized companies. When implementing Unity XT, make sure that the installation team is clear on the under-storage concepts and product knowledge. I would rate this solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1716639 - PeerSpot reviewer
Assistant Manager Specialist at a computer software company with 1,001-5,000 employees
Real User
Nov 21, 2021
High availability, stable, and good support
Pros and Cons
  • "The high availability of Dell EMC Unity XT has been the most important feature."
  • "Dell EMC Unity XT has helped our organization with the high availability, it has been working very well and the performance has been good with an old flash solution that we are using, and it has improved the reliability and speed of virtual machines."
  • "The interface and configuration could improve."

What is our primary use case?

We use Dell EMC Unity XT as a storage solution for a virtual machine datastore.

How has it helped my organization?

Dell EMC Unity XThas helped our organization with the high availability. It has been working very well and the performance has been good with an old flash solution that we are using. It has improved the reliability and speed of virtual machines.

What is most valuable?

The high availability of Dell EMC Unity XT has been the most important feature.

What needs improvement?

The interface and configuration could improve.

For how long have I used the solution?

I have been using Dell EMC Unity XT for approximately six years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution does not fully scale because it's a scale-up solution, not a scale-out, but if you get the right target, you will be able to scale up to meet your needs. We are not planning to expand the storage of the solution at this time.

We have approximately 200 users using this solution.

How are customer service and support?

The first level support from Dell I was not happy with because as a technician I needed to get the second or third level support. However, the level one support was able to pass me over to the right technician and I received the solution pretty fast. The support overall was very good.

Which solution did I use previously and why did I switch?

We previously were using the Dell EMC VNX storage and before it, we used CX storage. It's is basically the same solution evolving during the time.

How was the initial setup?

The implementation is straightforward, the configuration tool two hours, and to deploy it took approximately three days. We did some configuration changes and considerations which took a lot of time to test.

The interface and how the configuration needs to be completed could be simplified.

What about the implementation team?

I did the implementation of this solution. The solution works well and does not need any maintenance or assistance unless it is broken.

What other advice do I have?

My advice to others is for them to make a good plan and to use that resource they have.

I rate Dell EMC Unity XT an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1136826 - PeerSpot reviewer
Manager at a financial services firm with 11-50 employees
Real User
Nov 17, 2021
Scalable, reliable, and helpful technical support
Pros and Cons
  • "I have found Dell EMC Unity XT to be stable."
  • "We are satisfied with the technical support."
  • "The price of Dell EMC Unity XT is higher compared to other solutions."

What is most valuable?

The interface of the solution is good.

For how long have I used the solution?

I have been using Dell EMC Unity XT for approximately three years.

What do I think about the stability of the solution?

I have found Dell EMC Unity XT to be stable.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 700 people using the solution in my organization.

How are customer service and support?

We are satisfied with the technical support.

Which solution did I use previously and why did I switch?

We have previously used HPE solutions, but the quality was not equivalent to Dell.

How was the initial setup?

Dell EMC Unity XT installation was not complex.

What about the implementation team?

We have three people who maintenance and support the solution.

What's my experience with pricing, setup cost, and licensing?

The price of Dell EMC Unity XT is higher compared to other solutions. The price should be less expensive.

What other advice do I have?

I rate Dell EMC Unity XT a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Dell Unity XT Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
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All-Flash Storage
Buyer's Guide
Download our free Dell Unity XT Report and get advice and tips from experienced pros sharing their opinions.