Domo Reviews

In general, of all the reporting tools I've used in the past, I have never been able to rapidly report and build dashboards faster than I have with this tool. Specifically though, the features I value most are the massive amount of data connectors, as well as their third party tool. The tool enables us to schedule queries from SQL, CSV, and Excel to temporarily push a report out until it can be automated.

Domo has given us a far better insight into the company's performance. It has changed the pace at which managers and execs expect reports to be delivered.

The UI has issues with some browsers and small glitches that hinder performance or functionality.

I am coming up to my second year of using Domo.

Since this was purely SaaS, there was no issue with deployment.

For the most part, I have seen a 99% uptime.

Since this is cloud based, there have been no issues at all with more users running the same report.

With any start-up, having issues keeping up with the growth of customer needs, like support, is to be expected.

Knowledgable about the product and its functionality is adequate. Having no direct access to second tier engineering support is frustrating at times and the relaying of issues takes time.

We previously used Business Object 4. It had a lot of issues with bringing in data, very limited out of the box charts and graphs. It was, also, not scalable or available on mobile.

SaaS platforms remove any initial setup problems and it is ready to go out of the box.

We implemented it in-house.

I can' disclose figures, but what I can say is that this has been the best bang for the buck I have seen since I started working at Sage.

• Dundas Dashboard
• Telerik
• SSRS
• Tableau

If you need easy to use, rapid deploying dashboards available from any device or machine, Domo is the way to go.

On reflection, one of Domo’s strongest qualities was that the end result was extremely accessible to non-computer-literate users. It’s therefore particularly suitable for larger scale roll-outs across companies where the skill level of the end users is very varied.

No – It was implemented at the behest of the CEO who left the company during the implementation and there was little interest in BI in any form elsewhere in the company.

This is a difficult question to answer because the biggest shortfall for me was data management, but that would probably not be an issue for many people. I used a mix of on-premise data sourced mainly from SQL Server, with some from Excel; and cloud based data from SalesForce and NetSuite. The biggest issue I had with Domo was that I could not effectively combine data from different sources into a single dashboard. Ultimately I got round the problem by acquiring linked servers for both SalesForce and NetSuite so I simply sucked in the data I needed from both into SQL Server and built my combined data sources there.

After working for half a year with Tableau, I’d say one of Domo’s biggest weaknesses is the inability to display multiple charts simultaneously. Their mapping capabilities are also very unsophisticated.

I used the product for nine months, from January to September 2014, and I don't know the version number I was using.

No issues encountered.

Not really. Since everything is cloud based, we were entirely dependent on their servers and I learned not to try to work on certain types of views in the afternoons. Their servers simply couldn’t handle it. As this dates back to last year, it may no longer be a limitation.

No issues encountered.

After initial implementation, we were entirely dependent on the quality of the CSM, and we were not fortunate in that respect.

Very mixed. Our initial implementation manager was absolutely first class in every way, but once we were up and running and were handed off from him, I found technical support very difficult to get anything out of by email or by using DomoTalk. When I had an urgent problem, I short-circuited their system and just picked up the phone. When I did that, I usually managed to get hold of a real person quickly and they tended to be pretty good. I also stayed in touch with our initial implementation manager to some extent.

I’d say that – at least as of late last year – Domo were way under-resourced but the resources they had tended to be at least good, ranging to excellent.

This was our first foray into BI tools.

We were vastly over-sold. Domo was sold as an easy-to-implement-yourself product, but this is completely unrealistic.To be fair, I know that their approach has changed since then, and they now recognize the need for a proper implementation resource, whether internal or external.

I did it in-house with support from their implementation manager.

Not enough comparative experience to judge it against the competition. In the initial discovery, I researched three products, Domo, Birst and one other – I can’t even remember the name. Domo was quite well presented and seemed capable of doing the job. As a user I was pretty happy with its capabilities.

Expect to invest in a proper implementation.

The ease of graphing is a great feature, as it takes the pivot out of pivot tables. This is because once the parameters are set up, the same graphs will continue to be populated based on the new information. Therefore, there is no need to keep creating graphs.

It automatically informs the leadership team with monthly revenue numbers, and drills down who the customers are that contribute the most.

• Creating tables - In the current table feature, all of the line items are just that, line items. Ideally I would like to see tables set up as summaries for each line item category
• Number formats

I've used it for eight months.

8/10.

9/10.

It was straightforward as the IT team knows how to install it remotely.

In the end nothing, but upfront, we were very intrigued by the ability to get four to six complicated reporting tools into one aggregated dashboard.

Unfortunately, no. We never were able to make it work. We were initially promised a one month setup with the four tools of our choice. It took them two months to setup Google Analytics alone, and that merely replicated what we could do.

• Ease of use for clients
• The ability to live up to the promises of its sales staff

We worked with Domo for one year. At no point would I define it as a "solution."

Absolutely. We never were able to get all promised channels plugged into the system.

No issues with stability.

Significantly. When we signed our initial agreement, they told us that we could use it.

They were very responsive, but never actually were able to help us.

I dealt very little with the technical team. However, they were constantly behind on our initial setup.

We had multiple complex internal systems providing our reports. We wanted to get all of our reporting into one place. This turned out not to be feasible.

It was highly complex. They had to connect to the APIs of various systems which was beyond the ability of a layperson to do. Clearly, it was complex for their team given that we only got two of our four promised systems implemented over more than six months. And those took more than two months each.

We worked with the vendor on implementation. We were constantly told that the development team was behind on getting even simple tools like Google Analytics and Omniture implemented. I do not know how much this is a reflection on their entire team, or maybe just specific to our account rep.

It was zero. We paid for a year's contract and made no money from its use.

I can't be specific, but it was well into five figures. It also took up a significant portion of my time, which I value as well.

Domo was really the first tool we looked at because of our complicated internal systems. It turned out that they over-promised and under-delivered.

I've dealt with worse companies that take the money and run. Domo continued to stay involved, it just never got to where they said we were going. The tool has some potential, but - as of two years ago - it was still a long way from fulfilling on the promise.

If you have a very simple implementation and a competent account rep, Domo might work for you - although I think it's an overpriced option to handle that. For our purposes, it proved much more feasible to have an Analytics/JavaScript guru customize GA & Omniture to get multiple data points into the same system.

We use Domo as a platform for our officials. It is used for high-level data submissions.

Domo has streamlined data submissions for our high officials.

The pipeline features and data ingestions in Domo are quite good.

Dashboard settings in Domo are not much different from other platforms like Power BI. Data integration is okay, but not the best. Additionally, sometimes, if you want to revert data, Domo lacks features for rectifying these errors effectively.

We have been using Domo for around one year.

The stability of Domo is reliable. It does not break down, and support is also good.

The support provided by Domo is good.

Neutral

We were using Domo for a long time. We did not use any other product prior to Domo.

I'm not sure about the pricing. We just use it.

I would recommend Domo. It is okay for dashboard use and easy to use.

I'd rate the solution six out of ten.