Domo Reviews

1. Domo is a single system of engagement in a simple browser.

2. There are tools that can only be used by extreme developers who have an in-depth knowledge of graduate level statistics. Domo handles this in Domo, in the same interface, without having to go through multiple systems or modules.

3. Grouping data together on the fly, not having to do your grouping ahead of time in data prep, and in creating views in SQL.

4. Drag and Drop ETL

5. Multi-Dimensional drilling

6. Lighting fast interface

7. Row Level security, which is easy to use and deploy.

1. The cost savings from redundant reporting and consolidation alone surpass the cost of Domo hands down.

2. Speed to market - able to deploy metrics, reports, complete data sets in hours/days compared to months/years previously.

3. The ability to help identify problems in our data that need to be corrected, whether it be formatting or actual logic.

More functions on the ETL side for the drag and drop ETL.

Four years.

None at all.

None at all. The only time Domo has not performed was when something on our side fails.

None. Completely scalable to any size organization.

A nine out of 10

Always responsive. Sometimes getting the right person from ticket to assignment is a little buggy, but I have had to call support less than six times in four years, so I consider that a win.

10 out of 10

They will always find a way to help the customer accomplish what they need, even if it means creating something that doesn't exist.

We currently use many BI solutions, as I am sure many enterprise-level companies do, but we are consolidating. It just takes time in large organizations.

Straightforward.

In-house. One person deployed the instance with very limited support from Domo at our request. This helped us understand that it was truly that simple.

More than 300%.

Seems out of this world, but it is the truth. This ROI calculation was done year two of using the system as a presentation with my management and it continues to increase.

Talk to your account manager. They will work with you on pricing and they will ensure that you get what you need for any size organization.

Birst, Tableau, Crystal, Power BI, GoodData, and Qlik.

In my 15 years of professional experience in IT and Project Controls, this system is truly the one that is the unicorn. That one system that we all wished existed, it finally does and it is real!

• User adoption (ease of use)
• Fast prototyping of data sets and analytics
• Collaboration (both inside and outside our organization)
• Pre-built connectors
• Access from mobile devices
• Data Awareness for enterprise
• Data democratization
• A jump start on Data Governance.

It's a night and day change. We've gone from an organization that had no awareness into its data quality, and where data requests would take weeks to months, to one where our culture has transformed to being data first. Communication, trust, awareness have all improved exponentially. Domo has broken down walls, freed people to ask questions, and brought accountability to all levels of the organization.

This isn't your typical BI tool. It flips some of those standard concepts we have around reporting tools on their heads. There are areas to improve on like visualization options, and there are areas I think would be valuable for Domo to explore, such as data governance, and providing sandbox or development instances, but updates are frequent and smooth, and the value of the tool in its simplicity and ability to drive user adoption far outweighs any missing visualization features.

16 months.

Hands down the smoothest, fastest deployment that I've ever seen. We barely used the implementation team at all, and we were up and running weeks before the PoC was even half over.

No. Uptime has been consistent.

We are moving fast, and updating how we use the tool all the time. Exploring new ways to make the information consumable to a host of customers both inside and outside our company. So far, so good.

Excellent customer service from the beginning.

Better than any other company I've worked with. Having direct access through buzz (collaboration tool) has been super convenient.

I've worked with many of the BI tools out there, and while I'd say every organization has specific needs, I've never seen user adoption happen so quickly. It's been amazing. Domo was the right fit for what was needed at my current organization. The next company may need something else for different reasons, but Domo has been so successful that I would recommend giving it a look.

We also still use SSRS.

Setup was very straightforward.

• Plug-in credentials for pre-built connectors
• Load data files
• Setup ODBC connections to existing databases.

All just take minutes and you won't have a dependency on IT (unless you want to).

Implemented through the vendor team at Big Squid. They were very experienced, a good team.

Our ROI was having an organization that we could trust and be aware of its data, and also make timely and educated business decisions. Not sure you can put a price on that, but it easily covers the investment.

It's comparable to the other tools out there. Domo will work with you.

We did. I have the most history with Business Objects, but evaluated about 30 different tools before landing on Domo and Birst. In the end, Domo was the better fit for the organization.

Domo was the right choice for where our organization is, and I'm confident that it will scale with us.

Every organization has multiple teams that work in different ways. The larger your organization, the more variation you're going to have. The important thing to remember is that the data is what's important. It shouldn't matter if marketing and finance want to use Domo, while your IT department is using SSRS, and Sales is using Salesforce or your actuarial department is using SAS and Tableau. As long as they're all hitting the same data, let them use the tool that fits them best.

This is not a popular notion with IT departments or organizations that already feel entrenched with existing tools and the expensive skill sets that you hire to support them, but those departments aren't typically profit centers either. Bring data to the users, make it easy to see, and easy to talk about. Domo excels where it matters.

Distribution of visualizations via a web portal is valuable, but really is basic table stakes. If you are looking for a true analytical tool, skip Domo.

It has not helped materially. If anything it has hurt, since a better solution would have sped up the dissemination of valuable information in a more actionable manner.

1. Allow visualizations to stay locked in place relative to each other, rather than shuffling around based on screen size
2. More connectors
3. Better, more responsive tech support and customer service
4. Better visualization creation tools
5. More control over both primary and secondary axes
6. More control over each series' type (line, column, etc.)
7. Allow users to trigger a data refresh
8. Faster speed of rendering during visualization creation

I used it for about four months.

Yes. refreshing the data was unstable and would periodically stop working for weeks.

We did not try to scale to any meaningful level.

Poor as data refresh issues took weeks too resolve and there was minimal communication with my team.

Poor as data refresh issues took weeks too resolve.

Yes, I have used Excel, SSRS and Tableau for BI deployments and would do so again before ever deploying Domo. The sales team sold a non-technical executive on the concept of being able to chat about the data, which is a useless, gimmicky feature at best, since now your employees have to look an additional place besides email and IM for prior threads.

Significantly negative. It is a very expensive product with a lot of problems and limitations. I would strongly advise anyone to avoid it.

You should choose something else, like Tableau, BIME, SSRS, or even Excel.

Once the data source has been uploaded to Domo, making graphs is quite easy. The data/graph is also displayed without any wait and we can change filters very easily on our view.

We have been able to create countless KPI metrics, so now we have hundreds of DOMO cards that display different KPIs.

• Improve help resources
• Descriptive error messages should be displayed
• Domo should enable users to sort cards on any given page
• It is geared mainly towards SalesForce –especially the out of box apps. Before offering apps to customers, Domo team should be careful of how the data in ERP’s other than SalesForce will map with the code for their apps
• The site is cluttered with hundreds of KPIs which make navigation difficult and is confusing to the eye

I've used if for about six months.

We initially tried using the SQL connector but it did not work out well. We had to go with the workbench too which is probably the best way to upload data sources.

Overall it’s a stable product.

No issues encountered.

It's good - the customer service teams are friendly and responsive.

It's good.

We used SSRS reports. The company president wanted a better data intelligence platform with a more sleek design and better user experience.

The initial set up was pretty straightforward after we were told that it’s best to use the Domo workbench instead of the SQL connector. The SQL connector did not work at all.

I am the one who implemented Domo at my company. I installed Domo workbench, learned to upload data, created data sources and graphs in a short time. I viewed the educational videos and also was given some basic demos by the Domo team.

Our company president wanted this product.

This is a good product for giving an overall picture of the business. Not a good idea to use it if you are looking for minute details in your reports or if your end users like to play with data in excel. Overall it is a useful tool but I don't think our company is using it the way it is supposed to be used.

If I had to choose something of value, I suppose I would have to say it's the ease of making graphs. The problem is that I rarely use graphs.

I don't see that it has. I think it has only complicated things. Perhaps it will get smoother as we set things up to rely on them, but I'm a little nervous about that.

All of it.  Sometimes it doesn't calculate correctly, it runs slowly, and doesn't offer a solution to things I'm used to doing. An example of something I'm used to doing that Domo doesn't, is fixing data. When you upload data to Domo, you have three options: 

1. Overwrite everything in the table
2. Append
3. Create a new table

We can't append the data and update a record (most efficient and accurate). My work around has been to overwrite everything in the table, but my query is limiting it to a 35 day viewing period. I then plan on making a new table to keep data older than 35 days in, and recreate all the cards for that data. Any corrections passed the 35 days will just stay as bad data. To be clear, I do not like this, but it appears to be my only work around at this time.

I have been using Domo for about two months.  I have been told that we have a beta version, but cannot locate any version numbers.

The only issue I seem to encounter that has to do with deployment is that Domo sometimes doesn't calculate correctly (Beast Mode calculations).

It seems to be mostly stable. I have run into a few problems with the workbench not updating as scheduled, but I think it has only given me two errors which were resolved by refreshing the page.

We used MS Excel and web based reporting (PHP and JAVA). We were looking to streamline our reports by making them all web based and using only one platform, ColdFusion. We chose Domo to cut the cost and time of development.

I think it was pretty straight forward. When I got stuck, I was able to find some documentation. The hardest part was knowing what the tools are called for the tasks I was trying to perform (Workbench, Beast Mode, DataFusion, etc.).

I believe we implemented through a vendor, but I was not involved. I do not know what level of support we received.

I don't know the exact numbers, but I keep hearing that it is expensive

Other options were considered, but not evaluated. I do not know what was considered, other than an in-house ColdFusion development platform.

It's not for everyone and it doesn't do everything. It's flashy and mostly useful if you are wanting to analyze one metric at a time, leaving you with several cards of all the metrics you are wanting to look at.
Example: Just to look at Pay vs. Login (PVL), I have to use 5 cards.

1. Productive PVL
2.  Pay vs Login (actual PVL)
3. Phone productive hours
4. and 5 Show me errors

I can't just look at all the data at once, use conditional formatting to highlight things of interest, and sort/filter to drill down to what I really want to look at. Nor can I quickly drop a formula to answer immediate questions. If, for example, I wanted to do a head count with certain criteria (hours worked, PVL%, etc.), I would then have to make another card for each count and criteria. I can't see it all in one shot to tell the complete story at a glance.

In general, of all the reporting tools I've used in the past, I have never been able to rapidly report and build dashboards faster than I have with this tool. Specifically though, the features I value most are the massive amount of data connectors, as well as their third party tool. The tool enables us to schedule queries from SQL, CSV, and Excel to temporarily push a report out until it can be automated.

Domo has given us a far better insight into the company's performance. It has changed the pace at which managers and execs expect reports to be delivered.

The UI has issues with some browsers and small glitches that hinder performance or functionality.

I am coming up to my second year of using Domo.

Since this was purely SaaS, there was no issue with deployment.

For the most part, I have seen a 99% uptime.

Since this is cloud based, there have been no issues at all with more users running the same report.

With any start-up, having issues keeping up with the growth of customer needs, like support, is to be expected.

Knowledgable about the product and its functionality is adequate. Having no direct access to second tier engineering support is frustrating at times and the relaying of issues takes time.

We previously used Business Object 4. It had a lot of issues with bringing in data, very limited out of the box charts and graphs. It was, also, not scalable or available on mobile.

SaaS platforms remove any initial setup problems and it is ready to go out of the box.

We implemented it in-house.

I can' disclose figures, but what I can say is that this has been the best bang for the buck I have seen since I started working at Sage.

• Dundas Dashboard
• Telerik
• SSRS
• Tableau

If you need easy to use, rapid deploying dashboards available from any device or machine, Domo is the way to go.

On reflection, one of Domo’s strongest qualities was that the end result was extremely accessible to non-computer-literate users. It’s therefore particularly suitable for larger scale roll-outs across companies where the skill level of the end users is very varied.

No – It was implemented at the behest of the CEO who left the company during the implementation and there was little interest in BI in any form elsewhere in the company.

This is a difficult question to answer because the biggest shortfall for me was data management, but that would probably not be an issue for many people. I used a mix of on-premise data sourced mainly from SQL Server, with some from Excel; and cloud based data from SalesForce and NetSuite. The biggest issue I had with Domo was that I could not effectively combine data from different sources into a single dashboard. Ultimately I got round the problem by acquiring linked servers for both SalesForce and NetSuite so I simply sucked in the data I needed from both into SQL Server and built my combined data sources there.

After working for half a year with Tableau, I’d say one of Domo’s biggest weaknesses is the inability to display multiple charts simultaneously. Their mapping capabilities are also very unsophisticated.

I used the product for nine months, from January to September 2014, and I don't know the version number I was using.

No issues encountered.

Not really. Since everything is cloud based, we were entirely dependent on their servers and I learned not to try to work on certain types of views in the afternoons. Their servers simply couldn’t handle it. As this dates back to last year, it may no longer be a limitation.

No issues encountered.

After initial implementation, we were entirely dependent on the quality of the CSM, and we were not fortunate in that respect.

Very mixed. Our initial implementation manager was absolutely first class in every way, but once we were up and running and were handed off from him, I found technical support very difficult to get anything out of by email or by using DomoTalk. When I had an urgent problem, I short-circuited their system and just picked up the phone. When I did that, I usually managed to get hold of a real person quickly and they tended to be pretty good. I also stayed in touch with our initial implementation manager to some extent.

I’d say that – at least as of late last year – Domo were way under-resourced but the resources they had tended to be at least good, ranging to excellent.

This was our first foray into BI tools.

We were vastly over-sold. Domo was sold as an easy-to-implement-yourself product, but this is completely unrealistic.To be fair, I know that their approach has changed since then, and they now recognize the need for a proper implementation resource, whether internal or external.

I did it in-house with support from their implementation manager.

Not enough comparative experience to judge it against the competition. In the initial discovery, I researched three products, Domo, Birst and one other – I can’t even remember the name. Domo was quite well presented and seemed capable of doing the job. As a user I was pretty happy with its capabilities.

Expect to invest in a proper implementation.