Domo Reviews

Experiences with Domo vary significantly. Some report no monetary gains and high costs, while others highlight substantial savings and efficient operations. Several users see accelerated data processing and improved business insights. Many attribute growth in customer satisfaction and competitive advantage to it. For some, the return on investment is rapid, often covering or exceeding the initial cost. However, a few maintain that alternative options might offer better financial outcomes.

Enterprise buyers find Domo's pricing to be on the higher end, often compared to competitors like Tableau, Power BI, and Sisense. Pricing varies based on factors such as licensing models, subscription plans, and organization size. Some users mention costs ranging from $200 to over $750 per user annually. Domo offers flexibility in negotiations and encourages dialogue with account managers to tailor pricing. Despite higher initial costs, many value the comprehensive feature set as a worthwhile investment.

• "The solution is expensive compared to one of its competitors."
• "The pricing differs from customer to customer, depending on the package."
• "I think it is reasonable."

Organizations primarily utilize Domo to integrate diverse data sources for analytics, reporting, and business intelligence. They leverage it for retail analytics, employee performance, data transformation, automation, and visualization. Domo is used in industries like healthcare, finance, and marketing to create unified dashboards, track KPIs, and analyze sales, customer data, and operational metrics. Companies benefit from its cloud-based platform for reporting, data integration, and advanced analytics capabilities, enabling efficient data-driven decision-making across departments.

Domo's customer service is perceived as responsive but inconsistently effective. Some users experience swift assistance, while others face delays in communication and issue resolution. Technical support garners praise for accessibility and expertise, yet users mention variability in response times and resource availability. While some users benefit from immediate support and knowledgeable guidance, others note the need for faster and more direct support, particularly for complex queries or operational discrepancies.

Experiences with Domo's initial setup varied significantly. Some found it straightforward, leveraging documentation and online resources, while others faced complexities with API connections or had unrealistic self-implementation expectations. Assistance from Domo's team was valued by many, but implementation time ranged from a few weeks to several months depending on the existing infrastructure and the level of internal expertise. Cloud-based simplicity was highlighted as a major advantage for some.

Domo shows impressive scalability, accommodating a broad user base and extensive data loads. Many find it suitable for both large enterprises and smaller entities without major issues. Its cloud-based nature supports effortless growth. Some mention limitations in storage and performance with massive data. Users automate data tasks, enhance business insights, and leverage Domo’s versatility. Various roles benefit from its scalability, but high licensing and certain infrastructure constraints are noted.

Many users report strong stability with Domo, noting consistent uptime and minimal issues. Some experienced challenges with data refreshing or server limitations, but these were often linked to external factors like internet connection or implementation approach. Scheduled maintenance is communicated effectively, while most disruptions are brief and infrequent. Users appreciate its reliable performance, with efficient data handling capabilities, and find any occurrence of crashes or outages rare and quickly resolved.