Domo Reviews

I use Domo BI as a back-end business API to build a bot. We are not currently using the entire Domo system. It's an external API for us. We are building another layer on top of it and not interacting with Domo itself that much. Our client is a Fortune 500 company that is actually using it. We were provided with read access to build a product on top of it.

Other than the SDK, it is a basic tool where you can create cards and charts. I mostly see it as an ETL which has many system connectors. It does a good job of ETL. 

I also use some of the visualizations but they are pretty standard across the industry. There is not much difference between Domo or Power BI or Qlik. All of them provide the same types of charts.

The basic analytics are okay. They show some information on what's happening with the system.

Their SDK is not up to date and you can't access it on their website. They have a private SDK to access resources in Domo. I'm not sure why. We were shocked to find out that they have an SDK but it is not available worldwide.

They have come out with the Domo Store but I have yet to explore it thoroughly. I checked the store but I couldn't find some of the apps, so I had to make my own.

Amazon has come out with QuickSight and there is Tableau which has a desktop version, and that is something Domo doesn't have as of now. Qlik also has a desktop version. There are other aspects that Domo has to work on.

I would like to be able to drill down more when there is a particular area where there is a problem. I don't clearly see that in Domo at the moment.

It's pretty stable. With the APIs, I haven't encountered major issues with Domo.

We contacted technical support at Domo. We talked with the engineering team there regarding the SDK. They said that they only have a Java SDK right now. They said they're trying to build more. I believe they might come out with something in the third quarter of 2019.

Communicating with them was fine.

Implementing Domo depends on the project, how much time it will take to build the dashboards, how many KPIs you are looking at, and how much of your data will come into the system. It also matters how many data sources there are. If you have ten to 15 sources every time it is a lot of work because you need to join all those tables and combine them into one to build the dashboards on top of it.

There is a difference between working with Domo and working on top of Domo. The major difference is that if you are working with Domo, you would rather use ETL and work with connectors; build the database and then dashboards for internal systems, sales, HR, marketing, and the website. That is working with Domo. But working outside of Domo, you just the APIs to push the data or the dashboard data, and you work on it on top of it.

In our organization, I am the one who works with Domo the most. Our organization is pretty small. We are a startup still. For startups, there is no discount. There is a trial version but that is only for 30 days. If you want to use a basic system, go with AWS QuickSight because it is available with pay-as-you-go and it is way less, in comparison, because it is new in the market.

I would rate Domo at six out of ten. I'm not in love with Domo. I have some issues with it. In my opinion, it is not that secure. I feel it is exposed a little. I also feel the ETL is a little outdated. They're not up to the mark on updating and don't have support for multiple languages. For example, they only support for Java right now. They don't even support Python or .NET.

We used it for data crunching, analytics, and business intelligence to take it to a new level.

We built a culture around Domo. We built the culture around numbers, and sales guys not being able to hide anywhere, because we had the whole office plastered with 60-inch screens. We built a culture in the company around transparency and numbers and being able to crunch any numbers from any direction or any angle. That was the foundation of my startup. I could take any Excel sheet, for example, if I wanted to crunch analytics or numbers, connect it to Domo, and do the number crunching in Domo.

In addition, when we developed software internally, we were able to leave all the business intelligence and reporting out of it, so it actually changed the way we built software. We used Domo for all of that. We had a pretty big database and when we made changes to it we'd just connect the entire database to Domo and do all the analytics there. That was pretty helpful. It cut a lot of costs.

And the tech guys used it for getting alerts on anything from HTTP errors to whatever else you can think of. They would get alerts when somebody was scraping our database or when something was down.

The fact that you can add any data source is valuable. The entire data handling suite they have, all the apps, etc., is pretty amazing.

One of the key things, not being a techie or a data-warehouse guy, is that you can connect data sources and do all kinds of pretty amazing things. Even I used to do it. I was the founder and owner of the company and I was managing the whole staff, etc., yet I still used Domo myself, to a certain extent. It's pretty user-friendly. Of course, when you have massive data sources, it's different. But the way we used it, it was quite straightforward. We had 100 million-plus rows of data in Domo, and we were a small startup.

We struggled to keep up with it but I don't really know if there were any bad things about the product itself. Their organization or client service didn't always keep up. But as software, it's pretty far ahead of anything else. It's like the Rolls Royce of business intelligence.

It's more about you, yourself, having the resources to keep up with their development because it's pretty stellar.

We never had any issues with its stability at all. There were scheduled maintenance breaks. We did have a couple of stops when there was a data table that wouldn't load correctly, but that was something that they usually solved within just a few hours.

We went from a couple of thousand rows of data to 100 million rows of data with no issues at all. But we were not an enterprise. Domo is really an enterprise tool and that's where you get the big bang for the buck.

We began with three people and we grew up to about 100 users, plus some board members and some external investors. We were able to give dashboard access, different rights to different groups of people. We could build a "Board of Directors dashboard," or an "investor dashboard." Everybody used Domo in our organization, either to view, analyze, or for daily use. Some used it more, some used it less.

We used Domo for five years. In the beginning, the first three-and-a-half years or so, technical support was amazing. They would answer six things immediately. But they took on more and more clients and the processes slowed down a little bit. I don't know if they've gotten that fixed, but in the later stages it slowed down a little bit.

I'd say they're still ahead of a lot of other platform providers or software providers. It wasn't like Microsoft where you can never talk to anybody, or Google where you can never reach anybody, ever.

I received a presentation of up-and-coming types of software and in the business intelligence category there was one slide on Domo. I went to their website and I looked at their demo. I said, "Holy smokes, this is what I need." It wasn't like I was looking for a solution. I just found Domo, and realized, "Okay. This can change my business."

Back then, we were a two-person company. I went to my board and said, "I'm going to spend $50,000 on this business intelligence tool," and they looked at me like, "You're crazy. Have you lost your mind?" And I said, "No, no. Trust me. This is going to be good." So we bought it. It wasn't sold to me. 

We were thinking of building our own CRM that would be part of our own applications, a backend to our own systems. But we skipped that when we took on Domo.

The initial setup was pretty straightforward. We bought it as a yearly package and got ten licenses to begin with and then a bunch of U-licenses. The setup was included in that. They set it up according to what we wanted included in the price. They didn't come back to us at any point and say, "You've run out of hours." They did it quite elegantly. We got up and running nicely.

The initial deployment took two to three weeks. That's one of the crazy things about Domo. If I have a huge database or an ERP or a CRM, and it's in an SQL or another database, it's about a two-hour process to connect it to Domo. It's not complicated. If I want to get all my Twitter, Facebook, and analytics into Domo and into dashboards, that's something I can do, and it will take me about 15 minutes. It is "next-level." It is pretty amazing. 

There is an app in Domo - the Workbench - that picks up the information. You connect your LinkedIn or your Facebook to Domo and it just picks up all the relevant data. There's a ready-made dashboard for it and you can modify it if you want. But for most companies, the dashboards that they've already built are good enough to begin with.

It's a super quick process.

In terms of an implementation strategy, we talked with the implementation team about what's important, what's not, etc. We thought about it and discussed it over a couple of Skype calls and then we made it happen.

The deployment speed is one of the biggest advantages that they have.

We did it ourselves, with Domo. We had a couple of tech guys who built our software and they picked up Domo by watching a couple of videos in the Domo University. They did a lot of the integration and a lot of the deployment. They built a lot of dashboards. It's super-simple to get started.

When we started using it, I had one tech guy who helped a little bit. And then Domo did a lot of the deployment, and then we were up and running. We came back to Domo and asked them for a couple of bigger tweaks and they helped. They gave our tech guys some guidance and then we took over and did everything ourselves. So it required very little in terms of our staff. We had no full-time Domo guy. We'd do it on the fly.

Once it was up and running we didn't have anyone maintaining it.

I couldn't put a number on ROI but it has probably paid for itself a few times. The fact that we could leave out stuff from our own applications means we probably already saved the money there a few times over. But it's the effect of Domo on the culture of the company that I can't put a number on.

They keep on coming up with more and more apps; they've built an "app economy." Some of them are really expensive, so they're not for startups and smaller companies. They're more like enterprise tools. We couldn't afford some of them, because they were so crazy expensive. But if I was working for a bank, insurance company, or some bigger corporation then, for sure, they could justify those prices.

Back then, when we bought it, pricing was very mystical. It seemed like it depended on who you were. There were no prices on the website, nothing public. It was probably on a case-by-case basis. It was silly expensive back then and it probably still is, or even more expensive. But, again, I've sold EMC storage solutions where we were four times more expensive than others and we could justify it.

I'm a big believer in: "If you're poor you don't have money to buy poor quality."

I've used different ERPs, CRMs, and different types of analytics throughout my career, but I've never invested in anything like this before. This is "next-level."

If you implement Domo, go full-on with Domo and let go of all the legacy stuff. The big mistake is that you implement Domo and then you have something else as well. If you're thinking of consolidating analytics, go full-on because Domo can solve everything when it comes to data-handling, analytics, business intelligence, and reporting, etc. My advice would be: Have the courage to let go of all the old stuff.

I'm a big fan in many ways. I'm not a techie in that sense, I'm more a CEO. But I'm a big ambassador of Domo. When you compare storage, for example, you have Dell EMC and then you have all the others. In business intelligence, you have Domo and then you have the others. That's how I see it.

If the company I now work for, a new startup, ever grows to the size we need it to be, then I would be an ambassador for Domo again. Or if I was running a company, I would look at implementing Domo pretty quickly to get a really crisp understanding of how the business makes money, and what we can do to make more.

Every organization is different, so you would probably use it differently depending on what you do. My old startup was a very sales-heavy business. It was a lot about sales and customer data and the like. In another organization, you might use different kinds of analytics and business intelligence. How you use it really depends on what you do.

I would give it a ten out of ten. If you've actually lived the "Domo life," it's hard to get along with anything else after that. It is that good.

To un-silo and "liberate" our data. To bring many data sources into one place and then allow many users to interact, blend, transform, and enrich data in their own environment.

Data is much more accessible throughout the organization. Since getting data in a timely manner (i.e. as fast as possible) is so important today, giving the organization a self-service, immediate place to get data as needed and when needed, has really improved the time it takes to make decisions and have the necessary insights. No more waiting for hours for Excel-based reporting.

Using the "cards" which function as preconfigured reports or views. I use many of them simultaneously on an organized page, with filters that allow me to see high-level information as well as subsets across the dataset, in a few clicks. Many Excel-challenged users love to use this product for its simplicity.

The preconfigured apps need to be more relevant to allow one, out of the box, to load data in order to use pre-set reports/views.

Never encountered stability issues.

Scalability has been remarkable, with our options; an endless ability to load datasets of all sizes without concern.

Support is remarkable. They know their stuff and are quick to respond and update. Some issues can take a little longer, especially if they are product improvement/development requests.

Like with any product, there will be a learning curve. With Domo it was simple, once we got the hang of the platform. Additionally, support was always available to help us on the back-end or the front-end, to develop what we were aiming for.

I believe that the investment in Domo was worthwhile because it allowed for the organization to jump in quickly, with little training. There are different plans available based on the requirements and they always look to work with their customers to the best of their ability.

I was not involved with the initial evaluation. We had some of the leading technologists in the field who did that, and Domo made a good impression and won the day.

Be sure to allow yourself some time. In the end, it will prove worthwhile. Try to come up with as many use cases as possible to PoC.

1. Domo is a single system of engagement in a simple browser.

2. There are tools that can only be used by extreme developers who have an in-depth knowledge of graduate level statistics. Domo handles this in Domo, in the same interface, without having to go through multiple systems or modules.

3. Grouping data together on the fly, not having to do your grouping ahead of time in data prep, and in creating views in SQL.

4. Drag and Drop ETL

5. Multi-Dimensional drilling

6. Lighting fast interface

7. Row Level security, which is easy to use and deploy.

1. The cost savings from redundant reporting and consolidation alone surpass the cost of Domo hands down.

2. Speed to market - able to deploy metrics, reports, complete data sets in hours/days compared to months/years previously.

3. The ability to help identify problems in our data that need to be corrected, whether it be formatting or actual logic.

More functions on the ETL side for the drag and drop ETL.

Four years.

None at all.

None at all. The only time Domo has not performed was when something on our side fails.

None. Completely scalable to any size organization.

A nine out of 10

Always responsive. Sometimes getting the right person from ticket to assignment is a little buggy, but I have had to call support less than six times in four years, so I consider that a win.

10 out of 10

They will always find a way to help the customer accomplish what they need, even if it means creating something that doesn't exist.

We currently use many BI solutions, as I am sure many enterprise-level companies do, but we are consolidating. It just takes time in large organizations.

Straightforward.

In-house. One person deployed the instance with very limited support from Domo at our request. This helped us understand that it was truly that simple.

More than 300%.

Seems out of this world, but it is the truth. This ROI calculation was done year two of using the system as a presentation with my management and it continues to increase.

Talk to your account manager. They will work with you on pricing and they will ensure that you get what you need for any size organization.

Birst, Tableau, Crystal, Power BI, GoodData, and Qlik.

In my 15 years of professional experience in IT and Project Controls, this system is truly the one that is the unicorn. That one system that we all wished existed, it finally does and it is real!

• User adoption (ease of use)
• Fast prototyping of data sets and analytics
• Collaboration (both inside and outside our organization)
• Pre-built connectors
• Access from mobile devices
• Data Awareness for enterprise
• Data democratization
• A jump start on Data Governance.

It's a night and day change. We've gone from an organization that had no awareness into its data quality, and where data requests would take weeks to months, to one where our culture has transformed to being data first. Communication, trust, awareness have all improved exponentially. Domo has broken down walls, freed people to ask questions, and brought accountability to all levels of the organization.

This isn't your typical BI tool. It flips some of those standard concepts we have around reporting tools on their heads. There are areas to improve on like visualization options, and there are areas I think would be valuable for Domo to explore, such as data governance, and providing sandbox or development instances, but updates are frequent and smooth, and the value of the tool in its simplicity and ability to drive user adoption far outweighs any missing visualization features.

16 months.

Hands down the smoothest, fastest deployment that I've ever seen. We barely used the implementation team at all, and we were up and running weeks before the PoC was even half over.

No. Uptime has been consistent.

We are moving fast, and updating how we use the tool all the time. Exploring new ways to make the information consumable to a host of customers both inside and outside our company. So far, so good.

Excellent customer service from the beginning.

Better than any other company I've worked with. Having direct access through buzz (collaboration tool) has been super convenient.

I've worked with many of the BI tools out there, and while I'd say every organization has specific needs, I've never seen user adoption happen so quickly. It's been amazing. Domo was the right fit for what was needed at my current organization. The next company may need something else for different reasons, but Domo has been so successful that I would recommend giving it a look.

We also still use SSRS.

Setup was very straightforward.

• Plug-in credentials for pre-built connectors
• Load data files
• Setup ODBC connections to existing databases.

All just take minutes and you won't have a dependency on IT (unless you want to).

Implemented through the vendor team at Big Squid. They were very experienced, a good team.

Our ROI was having an organization that we could trust and be aware of its data, and also make timely and educated business decisions. Not sure you can put a price on that, but it easily covers the investment.

It's comparable to the other tools out there. Domo will work with you.

We did. I have the most history with Business Objects, but evaluated about 30 different tools before landing on Domo and Birst. In the end, Domo was the better fit for the organization.

Domo was the right choice for where our organization is, and I'm confident that it will scale with us.

Every organization has multiple teams that work in different ways. The larger your organization, the more variation you're going to have. The important thing to remember is that the data is what's important. It shouldn't matter if marketing and finance want to use Domo, while your IT department is using SSRS, and Sales is using Salesforce or your actuarial department is using SAS and Tableau. As long as they're all hitting the same data, let them use the tool that fits them best.

This is not a popular notion with IT departments or organizations that already feel entrenched with existing tools and the expensive skill sets that you hire to support them, but those departments aren't typically profit centers either. Bring data to the users, make it easy to see, and easy to talk about. Domo excels where it matters.

Distribution of visualizations via a web portal is valuable, but really is basic table stakes. If you are looking for a true analytical tool, skip Domo.

It has not helped materially. If anything it has hurt, since a better solution would have sped up the dissemination of valuable information in a more actionable manner.

1. Allow visualizations to stay locked in place relative to each other, rather than shuffling around based on screen size
2. More connectors
3. Better, more responsive tech support and customer service
4. Better visualization creation tools
5. More control over both primary and secondary axes
6. More control over each series' type (line, column, etc.)
7. Allow users to trigger a data refresh
8. Faster speed of rendering during visualization creation

I used it for about four months.

Yes. refreshing the data was unstable and would periodically stop working for weeks.

We did not try to scale to any meaningful level.

Poor as data refresh issues took weeks too resolve and there was minimal communication with my team.

Poor as data refresh issues took weeks too resolve.

Yes, I have used Excel, SSRS and Tableau for BI deployments and would do so again before ever deploying Domo. The sales team sold a non-technical executive on the concept of being able to chat about the data, which is a useless, gimmicky feature at best, since now your employees have to look an additional place besides email and IM for prior threads.

Significantly negative. It is a very expensive product with a lot of problems and limitations. I would strongly advise anyone to avoid it.

You should choose something else, like Tableau, BIME, SSRS, or even Excel.

Once the data source has been uploaded to Domo, making graphs is quite easy. The data/graph is also displayed without any wait and we can change filters very easily on our view.

We have been able to create countless KPI metrics, so now we have hundreds of DOMO cards that display different KPIs.

• Improve help resources
• Descriptive error messages should be displayed
• Domo should enable users to sort cards on any given page
• It is geared mainly towards SalesForce –especially the out of box apps. Before offering apps to customers, Domo team should be careful of how the data in ERP’s other than SalesForce will map with the code for their apps
• The site is cluttered with hundreds of KPIs which make navigation difficult and is confusing to the eye

I've used if for about six months.

We initially tried using the SQL connector but it did not work out well. We had to go with the workbench too which is probably the best way to upload data sources.

Overall it’s a stable product.

No issues encountered.

It's good - the customer service teams are friendly and responsive.

It's good.

We used SSRS reports. The company president wanted a better data intelligence platform with a more sleek design and better user experience.

The initial set up was pretty straightforward after we were told that it’s best to use the Domo workbench instead of the SQL connector. The SQL connector did not work at all.

I am the one who implemented Domo at my company. I installed Domo workbench, learned to upload data, created data sources and graphs in a short time. I viewed the educational videos and also was given some basic demos by the Domo team.

Our company president wanted this product.

This is a good product for giving an overall picture of the business. Not a good idea to use it if you are looking for minute details in your reports or if your end users like to play with data in excel. Overall it is a useful tool but I don't think our company is using it the way it is supposed to be used.

If I had to choose something of value, I suppose I would have to say it's the ease of making graphs. The problem is that I rarely use graphs.

I don't see that it has. I think it has only complicated things. Perhaps it will get smoother as we set things up to rely on them, but I'm a little nervous about that.

All of it.  Sometimes it doesn't calculate correctly, it runs slowly, and doesn't offer a solution to things I'm used to doing. An example of something I'm used to doing that Domo doesn't, is fixing data. When you upload data to Domo, you have three options: 

1. Overwrite everything in the table
2. Append
3. Create a new table

We can't append the data and update a record (most efficient and accurate). My work around has been to overwrite everything in the table, but my query is limiting it to a 35 day viewing period. I then plan on making a new table to keep data older than 35 days in, and recreate all the cards for that data. Any corrections passed the 35 days will just stay as bad data. To be clear, I do not like this, but it appears to be my only work around at this time.

I have been using Domo for about two months.  I have been told that we have a beta version, but cannot locate any version numbers.

The only issue I seem to encounter that has to do with deployment is that Domo sometimes doesn't calculate correctly (Beast Mode calculations).

It seems to be mostly stable. I have run into a few problems with the workbench not updating as scheduled, but I think it has only given me two errors which were resolved by refreshing the page.

We used MS Excel and web based reporting (PHP and JAVA). We were looking to streamline our reports by making them all web based and using only one platform, ColdFusion. We chose Domo to cut the cost and time of development.

I think it was pretty straight forward. When I got stuck, I was able to find some documentation. The hardest part was knowing what the tools are called for the tasks I was trying to perform (Workbench, Beast Mode, DataFusion, etc.).

I believe we implemented through a vendor, but I was not involved. I do not know what level of support we received.

I don't know the exact numbers, but I keep hearing that it is expensive

Other options were considered, but not evaluated. I do not know what was considered, other than an in-house ColdFusion development platform.

It's not for everyone and it doesn't do everything. It's flashy and mostly useful if you are wanting to analyze one metric at a time, leaving you with several cards of all the metrics you are wanting to look at.
Example: Just to look at Pay vs. Login (PVL), I have to use 5 cards.

1. Productive PVL
2.  Pay vs Login (actual PVL)
3. Phone productive hours
4. and 5 Show me errors

I can't just look at all the data at once, use conditional formatting to highlight things of interest, and sort/filter to drill down to what I really want to look at. Nor can I quickly drop a formula to answer immediate questions. If, for example, I wanted to do a head count with certain criteria (hours worked, PVL%, etc.), I would then have to make another card for each count and criteria. I can't see it all in one shot to tell the complete story at a glance.