What is most valuable?
In the end nothing, but upfront, we were very intrigued by the ability to get four to six complicated reporting tools into one aggregated dashboard.
How has it helped my organization?
Unfortunately, no. We never were able to make it work. We were initially promised a one month setup with the four tools of our choice. It took them two months to setup Google Analytics alone, and that merely replicated what we could do.
What needs improvement?
- Ease of use for clients
- The ability to live up to the promises of its sales staff
For how long have I used the solution?
We worked with Domo for one year. At no point would I define it as a "solution."
What was my experience with deployment of the solution?
Absolutely. We never were able to get all promised channels plugged into the system.
What do I think about the stability of the solution?
No issues with stability.
What do I think about the scalability of the solution?
Significantly. When we signed our initial agreement, they told us that we could use it.
How are customer service and technical support?
Customer Service:
They were very responsive, but never actually were able to help us.
Technical Support:
I dealt very little with the technical team. However, they were constantly behind on our initial setup.
Which solution did I use previously and why did I switch?
We had multiple complex internal systems providing our reports. We wanted to get all of our reporting into one place. This turned out not to be feasible.
How was the initial setup?
It was highly complex. They had to connect to the APIs of various systems which was beyond the ability of a layperson to do. Clearly, it was complex for their team given that we only got two of our four promised systems implemented over more than six months. And those took more than two months each.
What about the implementation team?
We worked with the vendor on implementation. We were constantly told that the development team was behind on getting even simple tools like Google Analytics and Omniture implemented. I do not know how much this is a reflection on their entire team, or maybe just specific to our account rep.
What was our ROI?
It was zero. We paid for a year's contract and made no money from its use.
What's my experience with pricing, setup cost, and licensing?
I can't be specific, but it was well into five figures. It also took up a significant portion of my time, which I value as well.
Which other solutions did I evaluate?
Domo was really the first tool we looked at because of our complicated internal systems. It turned out that they over-promised and under-delivered.
What other advice do I have?
I've dealt with worse companies that take the money and run. Domo continued to stay involved, it just never got to where they said we were going. The tool has some potential, but - as of two years ago - it was still a long way from fulfilling on the promise.
If you have a very simple implementation and a competent account rep, Domo might work for you - although I think it's an overpriced option to handle that. For our purposes, it proved much more feasible to have an Analytics/JavaScript guru customize GA & Omniture to get multiple data points into the same system.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
I'm sorry to hear about your experience! I currently work at Domo in the marketing department, and seeing data from Google Analytics, Google Search Console, Ahrefs, and Moz is something I rely on everyday. I can understand how not getting access to those features can be frustrating if that's what you're expecting. Not sure when you signed up, but I would encourage you to take another look...Connecting to those resources is pretty easy (If I can do it myself...most people can) and there are a lot of pre-made apps that are just press & play now. You'll need someone who knows SQL for the intense data queries, but it's really nice being able to import and combine the data the way you want.