Dynatrace Reviews

Monitoring our production systems and diagnosing the critical and difficult to find issues. Great tool for deep diving into performance data and tracking issues through all the connected systems to better diagnose and pinpoint the real issues. 

This tool has been essential for monitoring our systems, gathering all performance data, and helping to quickly resolve difficult problems affecting our customers ability to process their work through our systems. 

With Dynatrace PurePath information and performance data, we can trace through all our systems end-to-end. It is one of the critical features that we primarily use. This feature has helped us diagnose and resolve quite a few difficult problems affecting our customers over the years. 

Dynatrace has been difficult to set up and use to diagnose problems in the past due to the complex nature of the tool. However, I have seen great improvements over the years to make this easier to do as well as the latest versions incorporating smart technology to more quickly help diagnose issues and pinpoint the problem. Looking forward to seeing continued improvements in this area. 

We use it for identifying issues in production.

We had an issue with Web Services going down in production, and we used Dynatrace to monitor the exceptions and alert the vendor to correct the service. This, in turn, helped minimize end-user impact.

• CPU utilization
• PurePath analysis
• Alerting mechanism
• Finding exceptions and errors
• Dashboards to generate the transactions count

Every time I want to see the PurePath, I have to launch the client. It would be helpful if they introduced this in the browser application. 

Also, configuring alerts is bit confusing.

We need to have accurate, reliable real-time alerts when issues arise in our production environments.

Thanks to Dynatrace, we now spend less time figuring out what went wrong and where. Instead, we can focus more on why it happened and work towards resolving the issue sooner.

Real-time alerts are the best feature. Often, we are busy working on other tasks when something goes wrong with the site. Getting timely alerts is very important to our needs as a business.

• Configuration could be simpler. 
• Alert triggers could be easier to setup and more granular. 
• We sometimes receive alerts for things we would rather not get alerts about.

• Dashboards and incidents
• They continue to add new enhancements
• It's a one stop solution

It has given us a one stop solution for projects and applications independent of the application type and OS.

They could increase the restrictions available for user-based roles.

I have worked with Dynatrace for two years.

We did have some deployment issues but they were resolved with help from the vendor.

We had issues with the garbage collection and heap usage, which have been resolved.

I would rate customer service very good.

I would rate technical support very good.

We were using different solutions from HP. After doing a POC with Dynatrace, and as its features replace other vendor solutions, we have started using Dynatrace in our organization.

It was very user friendly.

We implemented it in-house with minimal support from the vendor.

No other options were evaluated.

I would recommend this product, specifically if you are really looking for one product which is useful to monitor/instrument various applications independent of application type and OS.

We use this solution for monitoring a monolithic application in ASP Classic 3.0 over IIS server. The database is SQL Server 2016 in an AlwaysOn cluster. Over three IIS instances for the core application, two IIS instances for reporting services, and two instances for the batch process in .NET 4.0.

The major improvement was the ability to find errors immediately and predict future failures, or when resources reach the maximum capacity.

The most valuable feature is Session Record because the developers can reproduce an incomplete issue after it is reported.

This solution needs better support for security and monolithic batch processes.

We use it to get the network stats and know how many clicks happened on both the front-end side and back-end side, then drill down on debiting to obtain the stats around that.

Dynatrace is working fine right now. It is working as we expected.

We can dig into Dynatrace to analyze data, then know where the user is going based on user navigation. 

Performance-wise, we can see if there are any issues. Then, we can dig into them.

It gives complete stats of the user and what they are doing.

Because we are financial, there are certain things that we cannot put on the cloud. However, that is a given fact, not only for us. It is a given fact for any financial company because of PCI compliance. Because of PCI compliance, companies don't take the risk of putting data in the cloud. Otherwise, we have had a very good experience with the cloud.

The stability is good. I have not seen any issues.

I would rate scalability at least an eight or nine out of ten.

Everything is excellent with technical support. Some of their personnel are our main point of contacts. They are always in touch with us.

The integration and configuration is very easy.

Purchasing through the AWS Marketplace is excellent. 

We did not evaluate any other products. Top management said. "Just go and use this."

It functions well. We are getting good support. It gives us everything that we were looking from it.

We use the on-premise version and have just begun onboarding the AWS version. 

Our primary use case is application performance monitoring.

It helps with monitoring KPIs.

• Security
• Automation monitoring

I would like them to add serverless capabilities, because everyone is going there.

The stability is rock solid. We put a lot of stress on it.

The scalability is amazing. It is the best. One of our customers is a massive healthcare customer.

I am a partner, so I know people in technical support who I can contact.

The integration and configuration was easy.

We have seen ROI with this product.

The price could be improved.

We also evaluated New Relic and AppDynamics. We chose Dynatrace for the hybrid version and price.

I want to tell people about its hybrid security capabilities. A lot of people have legacy experience with the tool, so it is valuable. They would not have to reinvent the wheel.

We use a hybrid environment, so we have to use the both AWS and on-premise versions.

The product is integrated with Splunk and ServiceNow. It integrates easily with them.

Web applications, primarily Microsoft MS-NET and Java-based applications, running on either IIS, WebSphere, and in lesser instances, Apache Tomcat or similar platforms.

Dynatrace AppMon has allowed a deep dive review of performance problems in near real-time for our primary external website and related web apps and web services.

PurePath view of methods and the call stack are extremely valuable for troubleshooting and performance review.

Dynatrace is a rapid release product, so new features or support for newer tech are being added all the time. Our primary wish list for RFEs or feature requests are additional integration options with ticketing systems. Although, we are able to work around it, 'ticketing' is not a core function of the product.