I'm primarily using the solution as an antivirus at home. It is a form of endpoint security.
Vice President at Adamevejp
Simple to use, easy to transfer to new endpoints, and reasonably priced
Pros and Cons
- "The product does not slow down the machine."
- "There are no areas for improvement. It does everything the consumer needs."
What is our primary use case?
What is most valuable?
Being in IT, I understand the importance of having security. This works well for me. It's easier to use than other options, for example, McAfee.
The product does not slow down the machine.
It's very simple, and I have no issues with it. It does what it needs to do. It's clean.
The solution offers good protection.
It alerts me when Windows needs to be updated. The product lets me know every time there's a Windows update, I need to go through it to make sure that all the patches are done.
It is easy to set up.
It is stable.
The pricing is very reasonable.
What needs improvement?
There are no areas for improvement. It does everything the consumer needs.
For how long have I used the solution?
I've used the solution for four to five years.
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What do I think about the stability of the solution?
The solution is stable. It's active in the back end without slowing me down. I haven't had any stability issues.
What do I think about the scalability of the solution?
I'm only using it at home for personal use.
How are customer service and support?
I've never needed to contact technical support.
Which solution did I use previously and why did I switch?
I'm also familiar with McAfee. I've also used Norton in the past. They tend to slow down machines.
How was the initial setup?
The deployment is very fast. It takes maybe five minutes, depending on the download speed. It's pretty easy to implement. It's not complex.
What's my experience with pricing, setup cost, and licensing?
The pricing is very reasonable. It's not overly expensive. I do a two or three-year license for less than $100. I tend to wait for a promotion to get a discount.
What other advice do I have?
I'm a customer and end-user.
I'd recommend the solution to others. It's easy to use. It's easy to deactivate an endpoint and add a new one. The license carries over to the new machine with ease. If I buy a new machine tomorrow, I can just transfer over my ESET.
I'd rate the solution ten out of ten. They are excellent in many areas.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Regional account manager at a tech services company with 51-200 employees
A good, medium-level MDR with useful deep-learning capabilities
Pros and Cons
- "The pricing is reasonable."
- "I'm unsure as to if they could actually support a large enterprise."
What is our primary use case?
The solution is primarily used as a security tool. We're a distributor of several security technologies. This is an MDR solution. It's similar to Sophos. It protects endpoints. It offers an antivirus and also manages malware as well.
What is most valuable?
It's a good, medium-level MDR. It's good for medium-sized companies.
It's on par with other products on the market, when it comes to endpoint protection.
The remediation and deep learning are very helpful. They tout that malware can be killed within 30 seconds.
Its security approach is very deep.
It's stable and reliable.
The solution can scale.
The pricing is reasonable.
What needs improvement?
I'm unsure as to if they could actually support a large enterprise.
They need to continue to develop their position within the MDR market.
They should develop an XDR solution. That would be the next step for them.
For how long have I used the solution?
I started with this company in January. However, the company has dealt with the solution for three or four years.
What do I think about the stability of the solution?
If you have a simple setup, the stability is good. It is reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution offers good scalability. However, if it is a very large setup, for example, 10,000 or more endpoints, I'm not sure how it would hold up.
We do not have a lot of customers using the solution.
How are customer service and support?
Technical support is quite good.
Which solution did I use previously and why did I switch?
I've dealt with many security solutions, including Sophos and Cynet.
How was the initial setup?
I'm not sure how easy or complex the setup is. I do not handle the deployment. I'm in sales.
What's my experience with pricing, setup cost, and licensing?
I'm not clear on the exact cost of the licensing. I don't handle the configurations. That said, the solution is not overly expensive.
What other advice do I have?
I'm a reseller, and I work with system integrators in Italy.
ESET tends to push the SaaS contract.
I'd recommend the solution to other users.
I would rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Buyer's Guide
ESET Endpoint Protection Platform
October 2025

Learn what your peers think about ESET Endpoint Protection Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
868,787 professionals have used our research since 2012.
Junior Executive - Information Security at sunshine holdings
Lacking visability and management, but scales well
Pros and Cons
- "ESET Endpoint Security is stable. When comparing the solution to competitors it is more stable."
- "The solution can improve the modules, and it is lacking centralized management and visibility of the endpoints."
What is our primary use case?
We are using ESET Endpoint Security for monitoring our devices for security threats.
What needs improvement?
The solution can improve the modules, and it is lacking centralized management and visibility of the endpoints.
For how long have I used the solution?
I have been using ESET Endpoint Security for approximately three years.
What do I think about the stability of the solution?
ESET Endpoint Security is stable. When comparing the solution to competitors it is more stable.
What do I think about the scalability of the solution?
We have approximately 800 endpoint users using this solution.
The scalability of ESET Endpoint Security is good.
How are customer service and support?
I have not used the support from ESET Endpoint Security.
Which solution did I use previously and why did I switch?
I have not used other solutions prior to ESET Endpoint Security.
How was the initial setup?
The deployment time depends on how many devices the user has. It typically can be done in one day.
What about the implementation team?
I did the deployment of the solution with a team of three.
What's my experience with pricing, setup cost, and licensing?
There is a license needed to use the solution and the price depends on the features you want to use. The overall price is reasonable.
Which other solutions did I evaluate?
I did evaluate other solutions before choosing ESET Endpoint Security.
What other advice do I have?
We have three people that do the maintenance of the solution.
I would not recommend this solution depending on the company and the number of employees using it.
I rate ESET Endpoint Security a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Secure, reasonably priced, and reliable
Pros and Cons
- "This solution does not slow down your systems. It is very light."
- "While the pricing is good, they could always lower it a bit."
What is our primary use case?
The solution is an antivirus. It's for security. It protects us against hacking attempts.
What is most valuable?
I really like the solution and how it works. It's very secure.
It is very easy to set up.
The solution can scale.
It is very stable.
This solution does not slow down your systems. It is very light.
What needs improvement?
There is nothing to be improved right now.
While the pricing is good, they could always lower it a bit.
For how long have I used the solution?
I've used the solution for ten years. I've used the product for a while. It may have been even longer.
What do I think about the stability of the solution?
The stability is excellent. It's reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The product can scale quite well. It's not a problem.
We have about 11 people (or a bit less) on the solution right now. We only have 11 stations and, therefore, will not need to increase usage anytime soon.
How are customer service and support?
We haven't had to contact anyone from ESET. The solution just works. We don't need support. I might have called them once, a long time ago, for a client.
Which solution did I use previously and why did I switch?
We use ESET or Avast typically. That's all. I know of Kaspersky and it is a very bad antivirus. I don't like it. I don't know why. I find lots of bugs in this software. Symantec, I'm aware of it, however, I don't use it. It's very hard for the computer. McAfee is good for beginners.
We used to use Symantec and Norton. We switched from Symantec and Norton as they are very heavy on the computer. They slowed everything down.
How was the initial setup?
The initial setup is effortless and straightforward. It's not overly complex or difficult. It only takes five minutes to deploy everything. It's very simple and very fast.
After ten years, we haven't really had to worry about too much maintenance.
What about the implementation team?
We are able to handle the setup in-house. We did not need any outside assistance from any integrators or consultants.
What was our ROI?
I have not seen any ROI at this point.
What's my experience with pricing, setup cost, and licensing?
We do have a license for the product. We buy it online.
The cost is pretty reasonable. I'd rate it four out of five in terms of affordability. They could always lower the costs a little bit.
What other advice do I have?
We're using the latest version of the product. All my clients are using ESET.
I'd rate the solution ten out of ten. We recommend it to others all the time.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Security Admin at a retailer with 201-500 employees
Lots of tools, great isolation capabilities, and responsive support
Pros and Cons
- "If it detects ransomware or something, it can isolate that computer."
- "It can be hard to set up if you need to customize it."
What is our primary use case?
We primarily use the solution for endpoint security.
What is most valuable?
It has a lot of tools. I need a tool to have some type of check when people connect to public WiFi. I was able to build some types of profiles and have ESET check the connection type. If there is weak encryption, it will not connect. That is cool. That wasn't available as a feature from Symantec. There's a lot of customization you can do with ESET. There is a lot you can do with it.
I would say the best feature that I like is the isolation. If it detects ransomware or something, it can isolate that computer. It disconnects it from the network.
The solution is stable.
It's scalable.
The technical support has been helpful and responsive.
What needs improvement?
I'm not the person who can suggest some improvements. I haven't covered all of ESET as it is big. I haven't used it all. I'm just touching the surface of it and therefore can't tell how good it is.
So far, it's good. That said, I haven't looked at 50% of it.
It can be hard to set up if you need to customize it.
Maintenance can take a while.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
The solution is very stable. There are no bugs or glitches and it doesn't crash or freeze. It's excellent.
What do I think about the scalability of the solution?
The product can scale.
How are customer service and support?
I've dealt with technical support for some type of onboarding. I had a question about the WiFi area. They took the time and explained it to me. I thought it was a feature request or something. They are responsive. They explain all the details and they suggest fixes and solutions for you. They're good.
Which solution did I use previously and why did I switch?
We have used Symantec. My experience with Symantec is really limited. We switched over to ESET. We didn't have a lot of options with Symantec. For example, we wanted something with a lot more options.
How was the initial setup?
The solution is in the middle of complex and simple. It's not very straightforward if you want some customization, for example. Therefore, it depends. Out of the box, it works great. However, we use IPsec, so the firewall needs people to remote in and remote out. We want to allow some type of traffic over the IPsec when people connect to remote. That said, that has to add some IPs and some policy sets.
There are some policy set modifications. You've got to know it. You've got to just look at it, however, it's easy enough to figure it out. If anyone has some security background, they will figure it out. It is not super complicated if you have a bit of knowledge.
The updates are now the problem. You need time with ESET for cleaning out PUAs and potentially unwanted applications. It gives alarms and there are so many alarms. When we first set it up I just tried to enable all the alarms for the unwanted applications, for things that looked suspicious. However, now there are a ton of alarms. In terms of maintenance, that will need time. However, that's just to clean up garbage applications from your endpoints. It's not really the ESET setup.
What's my experience with pricing, setup cost, and licensing?
I have no idea what the exact pricing is.
What other advice do I have?
We're customers and end users.
The management is cloud-based. All the endpoints report to the cloud. However, we have hybrid people who work from home and people who work on-site. Everyone has ESET.
I'd rate the solution ten out of ten. It's great.
If people want to try ESET, I would say, "Go for it." I love it. It seems to have everything I wanted, and it does a good job. I didn't have any problems. There are basically no problems with it.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at a transportation company with 10,001+ employees
Beneficial malware defense, useful notifications, but mobile coverage could improve
Pros and Cons
- "There are some great features in ESET Endpoint Antivirus when you are browsing on the internet. For example, they have a notification if within your LAN network something is suspected to be a threat. Additionally, the malware features are very good."
- "ESET Endpoint Antivirus could improve the mobile device experience by having more coverage."
What is our primary use case?
When I was still in Cameroon, I was working for an insurance company called Activa and then we were looking for something different than our current security solution Symantec. We were looking around for a solution and someone contacted us who was proposing ESET Endpoint Antivirus. They gave us a trial version for three months, and during the three months, we put in place a type of proof of concept with some servers, virtual machines, and desktops.
After that three-month trial period was extended, but unfortunately, the company was not convinced by the product, and the managers decided to use another solution called SentinelOne.
What is most valuable?
There are some great features in ESET Endpoint Antivirus when you are browsing on the internet. For example, they have a notification if within your LAN network something is suspected to be a threat. Additionally, the malware features are very good.
When you are using your bank account and your bank card, to do some transaction you will be informed that you are then running under some risk, and then they will then suggest you open a secure page and then use that card inside that secure page. There are some other good website features, such as parental controls. You can prevent your kids from going from one site to another.
When we did the proof of concept on our company we realized that the performance of that server was improved. Users were having access to that server faster than while using the previous security solution. The workload on that server was not enough maybe, but it was a great difference which using ESET Endpoint Antivirus.
What needs improvement?
ESET Endpoint Antivirus could improve the mobile device experience by having more coverage.
For how long have I used the solution?
I have used ESET Endpoint Antivirus within the late 12 months.
How are customer service and support?
The support we received was very good during our trial experience. We were contacted regularly about our experience. We were asked if we faced any difficulties and the agent was nice. We were satisfied with the support.
Which solution did I use previously and why did I switch?
We have used Symantec, SentinelOne, Trend Micro Apex One, and Trend Micro Office Scan.
The feature I saw on Symantec was not available on the version we were using in our proof of concept of ESET Endpoint Antivirus. However, I would have liked to have tested the EDR solution from ESET.
How was the initial setup?
ESET Endpoint Antivirus is not difficult to implement.
What other advice do I have?
If I can separate the home product from corporate products. The home product is better than the corporate solution. The ESET Endpoint Antivirus home solution has a bit of an advantage.
I rate ESET Endpoint Antivirus a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology System Manager at MERCATA VT
Detects threats easily and has a great administration feature
Pros and Cons
- "The administration is its most valuable feature as I can see all versions in one place."
- "I used Avira previously and ESET lacks certain aspects in comparison to Avira."
What is our primary use case?
The solution is used for endpoint users and Samsung servers.
What is most valuable?
The administration is its most valuable feature as I can see all versions in one place.
What needs improvement?
I used Avira previously and ESET lacks certain aspects in comparison to Avira.
For how long have I used the solution?
I have been using ESET Endpoint Antivirus for two years.
What do I think about the stability of the solution?
It is a highly stable solution.
What do I think about the scalability of the solution?
At present two hundred people are using the solution.
Which solution did I use previously and why did I switch?
Previously I had used Avira, which is a German antivirus solution.
How was the initial setup?
ESET's initial setup is straightforward. The setup follows a standard procedure.
What's my experience with pricing, setup cost, and licensing?
ESET is cheap.
What other advice do I have?
I recommend using the solution. I rate the overall solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at Korem
Simple and offers low false positives with good pricing
Pros and Cons
- "Ransomware protection is embedded in the solution."
- "It would be useful if they could automate the deployment more."
What is our primary use case?
We have 400 seats, and we use Linux Windows and don't have a lot of Macs, so we haven't tested the level of Mac protection. However, this solution is mostly for device protection from malware and ransomware. It's for endpoint security.
How has it helped my organization?
We had a log4j attack, and ESET was able to protect our server.
What is most valuable?
They do not give us a lot of false positives.
It is not heavy on the server. It does not use a lot of computing power.
The facility of use is very good.
Ransomware protection is embedded in the solution.
It offers effective ransomware protection and good protection overall.
We have been able to very effectively block attacks.
The simplicity of the solution is excellent.
It can scale well.
What needs improvement?
It would be useful if they could automate the deployment more.
We have to deploy agent management before deploying software. For Windows, they have an all-in-one package. However, this is not available for Linux. If they had an all-stack protection for Linux, Windows, and Mac, that would be ideal.
Basic technical support could be better.
For how long have I used the solution?
We've used the solution for about four years.
What do I think about the scalability of the solution?
We have around 400 seats in our company.
It's really great in terms of scaling. We haven't had any issues with extendibility. I have no fears about our being able to scale.
How are customer service and support?
Technical support is okay. They have online chat. However, it's not always easy to reach the right person. You could get more premium support which is better and does direct you to more local support.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup isn't too difficult. I'd rate it nine out of ten in terms of the ease of setup. It's easy to deploy. We install it on-premise, and it is easy to configure. However, if you want to deploy more agents, you have to do it in two steps instead of one.
What's my experience with pricing, setup cost, and licensing?
The pricing is fair.
Which other solutions did I evaluate?
We are looking to do a demo of a variety of solutions to see how they would stand up.
What other advice do I have?
We are not an MSP. We are more of a client.
Overall, they offer good protection at a good price and have a lot of functionality and configuration. It's my go-to product when I consider security at home or at my business. I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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