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Daniel Bagley - PeerSpot reviewer
Information Security Officer at Church of England
Real User
Mar 26, 2022
High performance, reliable, and helpful support
Pros and Cons
  • "The most valuable feature of ESET Endpoint Security performance."
  • "We use ESET Endpoint Security to control the endpoints, and we can run full control of endpoints and receive good information from ESET about the endpoints."
  • "The initial setup of ESET Endpoint Security can be complicated when you get involved with encryption."

What is our primary use case?

We use ESET Endpoint Security to control the endpoints. We can run full control of endpoints and receive good information from ESET about the endpoints.

What is most valuable?

The most valuable feature of ESET Endpoint Security performance.

For how long have I used the solution?

I have used ESET Endpoint Security for approximately 10 years.

What do I think about the stability of the solution?

I have found ESET Endpoint Security to be stable.

Buyer's Guide
ESET Endpoint Protection Platform
October 2026
Learn what your peers think about ESET Endpoint Protection Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,769 professionals have used our research since 2012.

What do I think about the scalability of the solution?

ESET Endpoint Security is scalable.

We have approximately 350 users using ESET Endpoint Security.

How are customer service and support?

The technical support from ESET Endpoint Security is good.

How was the initial setup?

The initial setup of ESET Endpoint Security can be complicated when you get involved with encryption.

What's my experience with pricing, setup cost, and licensing?

There is a license required to use ESET Endpoint Security.

What other advice do I have?

I would recommend this solution to others.

I rate ESET Endpoint Security nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Managing Director at SoftTechTraining.com
Real User
Jan 11, 2022
It has regular updates, gives good feedback, and isn't as onerous as some products I've used
Pros and Cons
  • "ESET has regular updates, and it gives me good feedback. It's not too onerous like some of the products I've used in the past."
  • "It was amazing."
  • "ESET's updates are mostly manual. That's my biggest concern. I'd like it to be more automatic. I've had to download the new version and run it manually to install it. I've got several workstations like that right now."
  • "ESET's updates are mostly manual. That's my biggest concern."

How has it helped my organization?

One of my customers was attacked by ransomware twice. The first time, I was able to roll it back because the attackers seemed to be using an old version of ransomware. We were able to find the crack for it and unencrypted everything. It was amazing. During the second ransomware attack, we were watching it happen, so we shut it down. The key, of course, is backup. The backup was there, and we restored it.

What is most valuable?

It's hard to evaluate the effectiveness of antivirus stuff because you don't know if it's working well until something happens. ESET has regular updates, and it gives me good feedback. It's not too onerous like some of the products I've used in the past.

What needs improvement?

ESET's updates are mostly manual. That's my biggest concern. I'd like it to be more automatic. I've had to download the new version and run it manually to install it. I've got several workstations like that right now.

All security solutions seem to update automatically these days. I think there are good technical reasons for that. 

For how long have I used the solution?

At the customer's site where I deployed ESET most recently, there are about 20 to 25 workstations, and ESET is deployed individually on each.

What do I think about the stability of the solution?

As far as I know, everything's very stable.

How are customer service and support?

I've gotten good support in Canada when I've needed it. But, interestingly enough, their distribution in Canada seems to have gotten confused a little bit. Support in Canada is well organized, but the product has evolved, and they've gone through some changes in their distribution. I haven't talked to them for about a year.

Which solution did I use previously and why did I switch?

I was using Malwarebytes as a stopgap solution, but I'm sure they have a whole corporate strategy. I started using ESET initially because they had a centralized control tool. Maybe Malwarebytes has changed so it's managed in the cloud now. I haven't explored that or used a cloud version of the software.

How was the initial setup?

Setting up ESET is reasonably complex but not onerous. It depends on who is installing it. 
I wouldn't expect any of my clients to deal with it, but I'll happily work through it. The installation process has evolved. I initially set it up using the central control function. In later versions, ESET's central tool was replaced. After I had installed that, I just used the individual ones. 

What's my experience with pricing, setup cost, and licensing?

We pay for an annual license that costs about $35 per workstation. 

What other advice do I have?

I'd rate ESET eight out of 10. I think there's always room for improvement. However, I must admit that if I had to choose again and had the proper reviews, I might conceivably switch to a product based in North America. I've become quite sensitive to the political aspects of having offshore security software. That will probably be my most significant deciding factor if I change.

Most antivirus programs seem to be decent. We haven't seen any reports of solutions doing a lousy job in the marketplace. I suspect all the big ones only do an okay job. The truth is that the best defense against ransomware is simply backup.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
ESET Endpoint Protection Platform
October 2026
Learn what your peers think about ESET Endpoint Protection Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,769 professionals have used our research since 2012.
reviewer1741455 - PeerSpot reviewer
System Administrator at a engineering company with 11-50 employees
Real User
Jan 9, 2022
Beneficial central management, light on system resources, but detection speed could improve
Pros and Cons
  • "The solution is very lightweight and does not consume that much processor in terms of CPU utilization, and the centralized management system is very good."
  • "The detection could be better in ESET Endpoint Security. Sometimes it takes time to detect threats and might be because it's not holding all the memory. There are some features that have to mature. More features might be available in the higher-end product."

What is our primary use case?

We use ESET Endpoint Security for system security.

What is most valuable?

The solution is very lightweight and does not consume that much processor in terms of CPU utilization. The centralized management system is very good.

What needs improvement?

The detection could be better in ESET Endpoint Security. Sometimes it takes time to detect threats and might be because it's not holding all the memory. There are some features that have to mature. More features might be available in the higher-end product. 

The cloud version of the solution could improve.

For how long have I used the solution?

I have used ESET Endpoint Security within the last 12 months.

What do I think about the stability of the solution?

The stability of ESET Endpoint Security is above average but excellent.

The application updates are very good. They do not affect the performance of the PC. If the users have a medium-scale PC the solution operates very well. If the user's PCs have the latest processor and it is updated, they can use some other product. A faster PC does not get impacted by the software if it is heavier on resources.

What do I think about the scalability of the solution?

We do not have plans to increase usage at this time. We are not using the solution extensively.

What about the implementation team?

ESET Endpoint Security does not require any maintenance, it is done automatically.

Which other solutions did I evaluate?

We are always looking at new product technology innovation.

I have evaluated Sophos' solutions.

There is some antivirus software, such as McAfee when it is very difficult to install the software on some devices. When we patch or make some reports, it does not show them in the report. It's not communicating with the licensed software or a similar issue.

What other advice do I have?

Technology is growing and changing fast. People are working from home, and office, products should be capable of handling the office and the home environments. This is the challenge.

My advice to others wanting this type of solution is to check all the Endpoint Security solutions available. The threat signatures and sandbox features are good to have if there is an attack, they can detect them and give updates for their users. The faster the better. The cloud versions of threat detection solutions are very good and are really important.

I rate ESET Endpoint Security a six out of seven.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1718730 - PeerSpot reviewer
Works at a hospitality company with 10,001+ employees
Real User
Nov 26, 2021
Simple to install, scalable, and high performance
Pros and Cons
  • "The performance of the solution is very good it does not impact my hardware and is user-friendly."
  • "The solution could improve by having higher-level security and reporting."

What is our primary use case?

I use for ESET Endpoint Antivirus to protect my personal and business files.

What is most valuable?

The performance of the solution is very good it does not impact my hardware and is user-friendly.

What needs improvement?

The solution could improve by having higher-level security and reporting.

For how long have I used the solution?

I have been using ESET Endpoint Antivirus for approximately six years.

What do I think about the stability of the solution?

ESET Endpoint Antivirus is stable.

What do I think about the scalability of the solution?

I have found ESET Endpoint Antivirus scalable.

We have approximately 150 users using this solution.

How are customer service and support?

I have not faced an issue that I would need to contact the support.

Which solution did I use previously and why did I switch?

I have used Kaspersky and Trend Micro previously.

How was the initial setup?

The installation is straightforward.

Which other solutions did I evaluate?

When comparing ESET Endpoint Antivirus to other antivirus programs, such as Trend Micro or Kaspersky, it is the best. The other two were too heavy on the system resources, it consumes a lot of hardware. Additionally, they could not detect auto-run viruses.

What other advice do I have?

I would recommend this solution to others.

I rate ESET Endpoint Antivirus a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Irad Dukad - PeerSpot reviewer
IT Manager at Ducart
Real User
Jun 3, 2021
Easy to install with good technical support and good scalability
Pros and Cons
  • "It's a very user-friendly product."
  • "We've had a positive experience dealing with the solution and I would recommend it to other users, organizations, or companies."
  • "There are other features you can add on to help make the security stronger, however, they should offer better security even on a basic level."

What is our primary use case?

We primarily use the solution for its antivirus capabilities. It offers us good security.

What is most valuable?

I like that it doesn't take a lot of resources from the workstation.

It's a very user-friendly product. We find it quite easy to use. 

The product is very stable.

The scalability of the solution is quite good. 

The installation is pretty straightforward.

We found the technical support to be very helpful and responsive.

What needs improvement?

The solution should continue to work on its security features. It needs to offer better protection to its user base. There are other features you can add on to help make the security stronger, however, they should offer better security even on a basic level.

For how long have I used the solution?

I've been using the solution for about six years at this point. It's been a while. I have spent a good amount of time with the product.

What do I think about the stability of the solution?

We have found that the solution offers good performance is very stable. I can't recall coming across bugs or glitches. It doesn't seem to crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The scalability of the product is great. You can expand it if needed. A company shouldn't have any trouble with scaling.

Currently, we have about 150 users on the product.

How are customer service and technical support?

We've dealt with technical support in the past. Our experience has been largely positive. they are good. They have been helpful and knowledgeable about the product. they respond in a timely manner. I have no complaints about their level of service.

How was the initial setup?

We found the initial setup to be straightforward and simple in terms of execution. it's not too complex. I wouldn't describe the process as difficult.

The deployment is relatively quick. For each client, it takes a matter of minutes.

We have two technical people on staff that can handle the deployment and maintenance of the product.

What about the implementation team?

We did use an integrator to assist us with the initial implementation. The experience overall was quite positive. 

What's my experience with pricing, setup cost, and licensing?

The solution does have add-ons that can drive up the price.

What other advice do I have?

We're using the latest version of the solution. I can't speak to the exact version number, however. 

I'd rate the solution at an eight out of ten.

We've had a positive experience dealing with the solution. I would recommend it to other users, organizations, or companies. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Head of Infrastructure at Almo
Real User
Mar 23, 2021
Robust, user-friendly and offers good technical support
Pros and Cons
  • "Technical support has been very good. They are helpful and responsive."
  • "The product is very user-friendly, easy to navigate, simple to access its features, fairly priced, highly customizable, easy to integrate with other products, very stable with no issues, and backed by very good technical support."
  • "We would like to see more options in the help menu for users."

What is our primary use case?

We primarily use the solution for managing the security of the endpoints.

What is most valuable?

The product is very user-friendly. It's easy to navigate and understand how to access its features is simple.

Overall, we've enjoyed using the product. It's been good.

The pricing is quite fair. It's not too expensive. We don't have any complaints.

We've found the customization to be very good.

It's not hard to integrate other products.

The stability has been very good. We haven't had any issues so far.

The initial setup is very easy. It's not a complex process.

Technical support has been very good. They are helpful and responsive.

What needs improvement?

We would like to see more options in the help menu for users. If they had more information there to help us troubleshoot or answer specific questions, that would be helpful.

For how long have I used the solution?

I've been using the solution for four years or so.

What do I think about the stability of the solution?

The stability is very good. We haven't had any issues. There are no bugs or glitches. It doesn't crash or freeze. It's very robust.

What do I think about the scalability of the solution?

I've never tried to scale the solution. We have never needed to scale the solution out and therefore never researched that aspect.

We have about 50 people on the solution currently.

How are customer service and technical support?

Technical support has been very good. We find them to be knowledgeable and responsive. We're quite satisfied with their help we receive.

How was the initial setup?

The initial setup is not difficult. It's very, very easy.

The deployment doesn't take very long. Normally, we take two or three months or so to handle the implementation from beginning to end.

What other advice do I have?

We are just a customer and end-user. We are not a partner or reseller. We don't have a special relationship with the company.

I'm not sure which version of the solution we're using at this time.

I'd recommend this solution to other organizations.

On a scale from one to ten, I'd rate the solution at a nine. We've been quite happy with its capabilities.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Technical Consultant at a tech services company with 51-200 employees
Consultant
Mar 11, 2021
Good at detecting potentially dangerous websites, but the alerts can be confusing at times
Pros and Cons
  • "The most valuable thing for me is that when I'm using the internet and I reach some site that isn't so secure, or isn't recommended because they don't have a good reputation, ESET will notify me."
  • "As a technical person, I would recommend it based on its performance and the way in which it does not block you or get in the way when doing work."
  • "Sometimes, ESET sends alerts within my own network that cause confusion. That is, it might warn about contamination, or that the VM has crashed, but it doesn't go further than that. It just shows me the alert and sometimes I am not sure what to do about it."

What is our primary use case?

I work as an external consultant for a consulting and teaching company with around 50 employees. We teach courses and do examinations for customers that want to become certified once they complete the courses. In fact, I'm more than an external consultant yet I'm paid differently to a standard employee, and I'm using my whole technology infrastructure here.

I use ESET Endpoint Security on-premises at home because everyone is working from home now and no one has worked in the office for more than a year. For general security, I use the built-in Microsoft firewall and the services offered by ESET. And that's all, because I don't have servers.

ESET Endpoint Security is included on every machine that I have at home, including my wife's, my son's, and my daughters', because we're exposed to the internet. I also have routers which have some functions as a firewall, so that nobody comes into the network uninvited, and I have passwords for every access point.

I have 10 licenses in total, because I also use ESET Endpoint Security on the smartphones and some tablets as well. And in terms of maintenance, I'm the only one in charge of these networks and devices.

What is most valuable?

The most valuable thing for me is that when I'm using the internet and I reach some site that isn't so secure, or isn't recommended because they don't have a good reputation, ESET will notify me. Many times I will decide to just accept ESET's advice and I will stop visiting that website. In some very rare cases, I go through to the site anyway because I already know that it's secure.

What needs improvement?

Sometimes, ESET sends alerts within my own network that cause confusion. That is, it might warn about contamination, or that the VM has crashed, but it doesn't go further than that. It just shows me the alert and sometimes I am not sure what to do about it.

Regarding email security, I would like something more when it comes to preventing phishing attacks. With some of the emails I've received, I have found things that made me refuse to open them, but ESET does not seem to notice. I think that I should be better advised of problematic situations concerning potential phishing emails.

In general, I also think that there could be more in the way of advanced threat detection, for identifying advanced malware and the like. Having an extra service that could detect more advanced malware than typical antivirus software does may be very expensive to have on my entire premises, but I would consider it. 

Then, when it comes to the smart TV and the printer, I can't really figure out what's happening when there's a problem. For example, it's difficult to find out whether the appliance has been attacked or not, and it's not so easy to see what is actually going on in the case of a malicious situation. 

For how long have I used the solution?

I've been using ESET Endpoint Security for four years now.

What do I think about the stability of the solution?

My impression of stability is good. It's a stable product and it's not very obstructive. I have used other software like ESET Endpoint Security and it was impossible to work because the machine kept filling up with files that they were trying to send back to their company.

What do I think about the scalability of the solution?

I don't have a need to implement ESET Endpoint Security for more than 10 machines, so I don't know how they would handle a higher volume. I'm not sure how I could automate that, in terms of how to download the new versions, and all the security signatures, etc. I assume it can be done, but I have no idea.

How are customer service and technical support?

I haven't spoken with ESET technical support yet because I've never had a reason to. 

Which solution did I use previously and why did I switch?

I have previously used the antivirus software from both McAfee and Norton. In fact, my technical support consultant has been recommending that I go back to Norton, and I'm not against the idea, but I would need to have a better comparison to make the switch.

How was the initial setup?

The setup was simple. I set it up manually by installing it on every machine I have. So it was not an automatic process, but it is straightforward enough. It took only 10 minutes per machine.

Where I had a problem was with the smart TVs. It was supposed to function there, but on the HiSense TV I got stuck because I think that the operating system is not the correct version for it to work.

What's my experience with pricing, setup cost, and licensing?

I pay about $100 a year, so it's really cheap. I'm sure that if I need something else beyond more technical support, I'll need to pay more.

Which other solutions did I evaluate?

In the past year I have evaluated Norton, but as I told my technical support consultant, I don't have enough information to make a change. I'm glad to have what I have, even though I know it could be better.

What other advice do I have?

I have recommended ESET Endpoint Security to friends and colleagues already. As a technical person, I would recommend it based on its performance and the way in which it does not block you or get in the way when doing work. Although it could do more with preventing phishing, it catches most other problems.

The solution is very good for what it is sold as, which is not necessarily a complete solution for security. And I would say that I got what I paid for. 

I would rate ESET Endpoint Security a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Other (consultant)
PeerSpot user
CIO at Getter group LTD
Real User
Feb 28, 2021
Very good endpoint feature, simple to use, and a reasonable price
Pros and Cons
  • "The solution has a very good endpoint feature."
  • "ESET is a more reasonably priced solution for us."
  • "The feature is somewhat lacking in security protection."
  • "We are constantly facing new threats and if ESET could incorporate an implementable feature that wouldn't require us to buy an additional product to protect the endpoint, that would be very good."

What is our primary use case?

We are customers and resellers of ESET. 

What is most valuable?

We use all the features that ESET offers, and I particularly like the endpoint feature. 

What needs improvement?

We are constantly facing new threats and if ESET could incorporate an implementable feature that wouldn't require us to buy an additional product to protect the endpoint, that would be very good. 

For how long have I used the solution?

I've been using this solution for almost four years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable, we've implemented it in every workstation in the company. We have close to 350 licenses. We have just one person dealing with maintenance, the solution updates every day from the internet. Any new upgrades self-implement. 

How are customer service and technical support?

Our administrator is usually the one that has contact with technical support. We can email them when necessary and we have a good relationship with them. It's very good for us.

Which solution did I use previously and why did I switch?

We previously used a different endpoint solution but I don't remember the name. We switched for two reasons. Firstly, in the previous solution, the implementation of the different versions to the endpoint was a little complicated. And secondly, the price. ESET is a more reasonably priced solution for us. 

Which other solutions did I evaluate?

I know that Cisco also has good endpoint products and it's something we would evaluate and consider. We'd like to see if it can be implemented in our company.

What other advice do I have?

It's important to read all the documentation as it will make implementation easier.  

I rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
System Organizer at a translation and localization position with 1-10 employees
Real User
Aug 9, 2023
An easily scalable and highly stable security solution that is easy to deploy
Pros and Cons
  • "The tool protects everything."
  • "The product should provide a one-click option to renew the licenses."

What is our primary use case?

All users in my domain use the product on their computers.

What is most valuable?

The tool protects everything. It is not just for encryption.

What needs improvement?

The product’s licensing should be a little bit better during renewals. The product should provide a one-click option to renew the licenses. I shouldn’t have to click everything to find out when my license will expire. License administration will be a problem if I have too many computers or users.

For how long have I used the solution?

I have been using the solution for more than ten years.

What do I think about the stability of the solution?

I rate the product’s stability a ten out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability a nine out of ten. It is easy to scale the solution. Around 60 users use the solution in my organization. I manage and maintain the product.

How was the initial setup?

The initial setup was simple. The solution is deployed on-premises on our servers and then deployed to our computers.

What about the implementation team?

I did the deployment myself.

What's my experience with pricing, setup cost, and licensing?

I rate the solution’s pricing a seven out of ten. The pricing can be a bit more flexible.

What other advice do I have?

We are happy with the solution. If we want to switch to another vendor, we would have to change everything. It would be too much work. Overall, I rate the product a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Specialist at Dragon Maritime See
Real User
Apr 25, 2023
A stable and scalable solution that offers great detection
Pros and Cons
  • "The tool offers great detection. You need time only to setup the environment. After that, it is just plug-and-play to get the solution up and running. We can also control the PC remotely from the cloud and get all the information in one place."
  • "The tool needs to explore security possibilities to secure iOS and Mac devices."

What is our primary use case?

We use the tool to protect Microsoft 365. 

What is most valuable?

The tool offers great detection. You need time only to setup the environment. After that, it is just plug-and-play to get the solution up and running. We can also control the PC remotely from the cloud and get all the information in one place. 

What needs improvement?

The tool needs to explore security possibilities to secure iOS and Mac devices. 

For how long have I used the solution?

I have been working with the tool for ten years. 

What do I think about the stability of the solution?

The tool is stable. 

What do I think about the scalability of the solution?

The product is scalable. You can change the license model quickly. My company has 100 users for the product. 

How are customer service and support?

The product's support responds within two hours once you write an email to them. The support of other alternative products takes around five days to respond. 

How was the initial setup?

The product's standard configuration is straightforward. For the advanced version, you will need a lot of time to complete. You need one day for the basic setup and testing process. Another two days are needed for advanced setup due to security policies. You just need one person to handle the deployment process. 

What other advice do I have?

I would rate the product a nine out of ten. You need to keep one administrator for the solution due to security reasons. You also need to test the product in your environment before start using it. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free ESET Endpoint Protection Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2026
Buyer's Guide
Download our free ESET Endpoint Protection Platform Report and get advice and tips from experienced pros sharing their opinions.