We primarily use the solution for endpoint security. It's used to keep our computers virus free. That's the main use case.
Managing Director at a tech services company with 11-50 employees
Easy to maintain with a nice user interface and good support
Pros and Cons
- "The maintenance is easy."
- "They should focus more on the offline market as well. Everybody is connected nowadays, and they want to do everything via cloud or fast internet connections, however, that's still not possible in many situations."
What is our primary use case?
What is most valuable?
It has an easy user interface. The manageability is also easy.
It's low on system resources.
The initial setup was very straightforward.
The solution is generally affordable.
Support has been helpful and responsive.
The maintenance is easy.
What needs improvement?
They should focus more on the offline market as well. Everybody is connected nowadays, and they want to do everything via cloud or fast internet connections, however, that's still not possible in many situations.
The API integration with our system should be better.
For how long have I used the solution?
I've been using the solution for 15 years at this point.
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January 2026
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What do I think about the stability of the solution?
The stability and reliability are very good. I'd rate it five out of five. There are no issues with bugs or glitches.
What do I think about the scalability of the solution?
We have 30,000 people on the solution currently. Pretty much everyone uses it.
It's very easy to scale up with the product and also very easy to scale down again as well.
I'd rate the scalability five out of five.
How are customer service and support?
Technical support has been very good overall.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was very easy. It's not complex to deploy.
We only had three engineers involved in the implementation. It was a small team.
The deployment was quick. We had everything done in a day.
We only really need one person to maintain the solution.
What about the implementation team?
We handled the initial setup in-house. We didn't need outside assistance from any consultants or integrators.
What was our ROI?
We've seen ROI. It was pretty quickly realized as well.
What's my experience with pricing, setup cost, and licensing?
The licensing is very flexible. It can be per month, per year, or licensed over several years. It's really whatever you want. We do it per month in our company.
We find it to be generally affordable. I'd rate it a five out of five in terms of affordability.
What other advice do I have?
We are partners with ESET on some products.
We are now on the latest version of the solution.
We use a mix of on-premises and cloud. The cloud deployment was introduced in the last year or so.
I'd rate the solution nine out of ten. I'd advise others to use the solution as it is easy to manage.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Penetration tester at a government with 1,001-5,000 employees
Simple to set up with reasonable pricing and good support
Pros and Cons
- "It's scalable."
- "The interface is good. However, it could always be better. It could be more user-friendly."
What is our primary use case?
I primarily use the solution as an antivirus.
I'm able to scan the network really easily and I'm able to see the vulnerabilities that are there. It's really, really safe. I can always be sure that if I have malware, it's going to detect it for me. With this product, we can figure out the solution real quick.
What is most valuable?
The most valuable feature for me is that it is a reliable security solution with multiple layers of technology that can detect, neutralize, and remove malware.
The setup is simple.
It's scalable.
Technical support has been helpful.
We find the price of the solution reasonable.
What needs improvement?
The speed of response of technical support could be faster. In business, everything happens really quickly, and we need them to be able to keep up.
The interface is good. However, it could always be better. It could be more user-friendly.
For how long have I used the solution?
I've been using the solution for about a year.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. The updates are regular as well.
What do I think about the scalability of the solution?
The solution is very scalable.
I'm using it for my personal machine, and I've also installed it for about 30 people in our company, for work in progress. I expect to install it for many other employees. We, therefore, do plan to increase usage.
How are customer service and support?
Technical support is pretty good. We have been happy with their assistance.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution is very easy to set up and implement. It's not complex or difficult.
I'd rate the solution five out of five in terms of ease of setup.
It took me less than one hour to put it on my machine.
We have six people that are able to handle deployment and maintenance tasks. They are managers, engineers, and support.
What about the implementation team?
I set up the solution myself, in-house. I have not had any outside help from integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
It is affordable. It's not overly expensive.
What other advice do I have?
I'm using the latest version of the product.
I'd advise potential new users to try the free trial and to experience the business security tools it offers. If they like the features presented to them, they could just go ahead and get it. It really, really helps in the detection of ransomware, zero-day threats, basically anything cyber security related.
I'd rate the product eight out of ten. I would recommend the solution to others.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
ESET Endpoint Protection Platform
January 2026
Learn what your peers think about ESET Endpoint Protection Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
License administrator at a tech services company with 1,001-5,000 employees
Highly scalable and invisible solution
Pros and Cons
- "ESET Endpoint Security's best feature is that it's invisible until it detects a problem."
- "ESET Endpoint Security lacks some advanced functionalities and features which would be useful to be interconnected with the solutions we use, such as Microsoft 365."
What is our primary use case?
I use ESET Endpoint Security to detect malware.
What is most valuable?
ESET Endpoint Security's best feature is that it's invisible until it detects a problem.
What needs improvement?
ESET Endpoint Security lacks some advanced functionalities and features which would be useful to be interconnected with the solutions we use, such as Microsoft 365.
For how long have I used the solution?
I've been using ESET Endpoint Security for more than five years.
What do I think about the stability of the solution?
I've had no problems with ESET Endpoint Security's stability.
What do I think about the scalability of the solution?
ESET Endpoint Security is very scalable - we scaled up and down by a few hundred users in a month with no problems.
How are customer service and support?
I'm really satisfied with ESET's technical support, they solve all of our problems immediately.
How was the initial setup?
The initial setup was quick and easy.
What other advice do I have?
I advise anybody considering ESET Endpoint Security to find a good partner to implement it. I would rate ESET Endpoint Security as eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
architect, owner with 11-50 employees
Easy to install, stable, and provides antivirus protection
Pros and Cons
- "I like everything about ESET Endpoint Security, and as an installer, it's very easy to install the solution, but the most important feature is that it helps defend against any virus. When the virus comes, ESET Endpoint Security stops it."
- "In terms of areas for improvement, I didn't see any from ESET Endpoint Security because what's important is that it works as an antivirus solution. I do find its pricing expensive here in Hungary, so if the price could be lower, that would be good. ESET Endpoint Security is an antivirus, so it only needs to stop the virus. If it had other features, I wouldn't need it. Every program or solution has specific functions and in this case, ESET Endpoint Security is worth it as an antivirus, though in the next release of the solution, it would be better if there's some improvement in its antivirus database."
What is most valuable?
I like everything about ESET Endpoint Security, and as an installer, it's very easy to install the solution, but the most important feature is that it helps defend against any virus. When the virus comes, ESET Endpoint Security stops it.
What needs improvement?
In terms of areas for improvement, I didn't see any from ESET Endpoint Security because what's important is that it works as an antivirus solution. I do find its pricing expensive here in Hungary, so if the price could be lower, that would be good.
ESET Endpoint Security is an antivirus, so it only needs to stop the virus. If it had other features, I wouldn't need it. Every program or solution has specific functions and in this case, ESET Endpoint Security is worth it as an antivirus, though in the next release of the solution, it would be better if there's some improvement in its antivirus database.
For how long have I used the solution?
I've worked with ESET Endpoint Security for twenty years, and I've dealt with it over the last twelve months.
What do I think about the stability of the solution?
ESET Endpoint Security is a stable product.
What do I think about the scalability of the solution?
I'm unsure of how scalable ESET Endpoint Security is.
How are customer service and support?
I didn't have a need for ESET Endpoint Security technical support, so I didn't contact the support team.
How was the initial setup?
The initial setup or installation for ESET Endpoint Security is very easy.
What's my experience with pricing, setup cost, and licensing?
Pricing for ESET Endpoint Security could be lower because here in Hungary, it's expensive.
What other advice do I have?
I'm an installer of ESET Endpoint Security, particularly its latest version.
I'm rating ESET Endpoint Security eight out of ten. I'm not giving it a ten because the solution, being just an antivirus, doesn't do anything for me.
I'm a customer of ESET Endpoint Security.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at a marketing services firm with 11-50 employees
Interface lacking, simple initial setup, and impressive support
Pros and Cons
- "The most valuable feature in ESET Endpoint Security is the game mode to restrict notifications."
- "The user interface of ESET Endpoint Security could be more user-friendly and more features could be added."
What is our primary use case?
We are using ESET Endpoint Security to protect our PCs.
Most of our clients are not hooked directly to the internet limiting the chance of threats.
What is most valuable?
The most valuable feature in ESET Endpoint Security is the game mode to restrict notifications.
What needs improvement?
The user interface of ESET Endpoint Security could be more user-friendly and more features could be added.
For how long have I used the solution?
I have been using ESET Endpoint Security for approximately 10 years
What do I think about the stability of the solution?
ESET Endpoint Security is highly stable.
What do I think about the scalability of the solution?
The scalability of ESET Endpoint Security is good. We can buy more licenses if we add a computer or two.
How are customer service and support?
I have used the support from ESET Endpoint Security.
I rate the support from ESET Endpoint Security a five out of five.
Which solution did I use previously and why did I switch?
I have not used another solution other than ESET Endpoint Security.
How was the initial setup?
The initial setup of ESET Endpoint Security is very simple.
What about the implementation team?
We do not have any maintenance costs because it is a stable solution. We do not have notifications and we do scans when needed.
What's my experience with pricing, setup cost, and licensing?
I rate the price of ESET Endpoint Security a five out of five.
The price of the solution is very good compared to other solutions.
What other advice do I have?
I rate ESET Endpoint Security a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Director at a tech vendor with 1-10 employees
Prevents Trojans, worms, and malware; light, easy to install and integrate, but security could still be improved
Pros and Cons
- "Installing and integrating ESET Endpoint Antivirus was easy. It prevents worms, malware, and Trojans."
- "Online security could still be improved in ESET Endpoint Antivirus because security is threatened by phishing."
What is our primary use case?
We used ESET Endpoint Antivirus for the workstations to prevent Trojans, worms, and malware.
What is most valuable?
I liked that ESET Endpoint Antivirus was light, easy to install, and easy to integrate.
What needs improvement?
Online security could still be improved in ESET Endpoint Antivirus because security is threatened by phishing.
For how long have I used the solution?
We used ESET Endpoint Antivirus for three years, but then we moved to a different solution. We used it in the previous year before we moved to Microsoft Defender.
What do I think about the scalability of the solution?
ESET Endpoint Antivirus was easy to scale.
How are customer service and support?
We didn't contact the ESET Endpoint Antivirus support team.
Which solution did I use previously and why did I switch?
We didn't use a different solution previously, because we started with ESET Endpoint Antivirus.
How was the initial setup?
The initial setup for ESET Endpoint Antivirus was straightforward. We installed it on many workstations.
What about the implementation team?
We deployed ESET Endpoint Antivirus with our in-house team.
What's my experience with pricing, setup cost, and licensing?
You need to pay for the ESET Endpoint Antivirus license monthly or yearly, whichever you choose.
What other advice do I have?
We used the latest version of ESET Endpoint Antivirus.
We had one engineer who was responsible for the maintenance of the solution. We had fifteen users of the solution before we shifted to ESET Endpoint Protection Advanced.
I would recommend ESET Endpoint Antivirus to others, but currently, we're using Microsoft Defender.
I'm giving ESET Endpoint Antivirus a rating of seven.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Desktop Administrator at a manufacturing company with 201-500 employees
Its cost is hard to beat, and it is pretty much hands-off once you set it up
Pros and Cons
- "The dashboard is useful for management, and its cost for the features is hard to beat."
- "The update process can be improved, and there could be an automatic update process when a new version comes out. For system updates or program updates, there could be more automation."
What is our primary use case?
We are using ESET PROTECT for endpoint protection.
What is most valuable?
The dashboard is useful for management, and its cost for the features is hard to beat.
It is rather easy to use. It is pretty much hands-off once you get it set up on the machines. We've not had any issues, and it has been easy to maintain.
What needs improvement?
The update process can be improved, and there could be an automatic update process when a new version comes out. For system updates or program updates, there could be more automation.
For how long have I used the solution?
I have been using this solution since I came to this organization. It has probably been 10 years.
What do I think about the stability of the solution?
We have not had any stability-related problems with it.
What do I think about the scalability of the solution?
It is very scalable. In terms of its users, from senior management to production floor workers, we probably have 450 users.
In terms of usage, we're using the basics of it. There is probably more we could do. We're not utilizing it at 100%.
How are customer service and support?
They've been very helpful anytime we've had an issue. They're easy to work with, and it's usually a straight phone call. Their online help and chat function have been good, but if an issue needs any more than that, a phone call has been very helpful.
Which solution did I use previously and why did I switch?
We've had it since I've been here.
How was the initial setup?
It was implemented before I got here, but its setup is straightforward.
What about the implementation team?
As far as I know, it was implemented in-house. Its maintenance is pretty much handled by one person.
What was our ROI?
The bang for the buck is as good as I've seen out there.
What's my experience with pricing, setup cost, and licensing?
It is just under $20 a user per year, and there are no additional costs. I would rate it a five out of five in terms of pricing.
What other advice do I have?
I would advise looking at all the features and finding out which one is going to work for you.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Security Officer at a educational organization with 1,001-5,000 employees
High performance, reliable, and helpful support
Pros and Cons
- "The most valuable feature of ESET Endpoint Security performance."
- "The initial setup of ESET Endpoint Security can be complicated when you get involved with encryption."
What is our primary use case?
We use ESET Endpoint Security to control the endpoints. We can run full control of endpoints and receive good information from ESET about the endpoints.
What is most valuable?
The most valuable feature of ESET Endpoint Security performance.
For how long have I used the solution?
I have used ESET Endpoint Security for approximately 10 years.
What do I think about the stability of the solution?
I have found ESET Endpoint Security to be stable.
What do I think about the scalability of the solution?
ESET Endpoint Security is scalable.
We have approximately 350 users using ESET Endpoint Security.
How are customer service and support?
The technical support from ESET Endpoint Security is good.
How was the initial setup?
The initial setup of ESET Endpoint Security can be complicated when you get involved with encryption.
What's my experience with pricing, setup cost, and licensing?
There is a license required to use ESET Endpoint Security.
What other advice do I have?
I would recommend this solution to others.
I rate ESET Endpoint Security nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: January 2026
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