Everlaw Reviews

My main use case for Everlaw is eDiscovery project management. A specific example of how I use Everlaw for eDiscovery project management is that we take client data in its raw format, have it processed into Everlaw, cull down data for unnecessary documents not pertinent to case use, and prepare searches that are pertinent to the litigation for the attorneys to review.

Everlaw's best features include ease of ingestion, processing speed, processing metadata, metadata redactions, and seamless application of redactions on the native.

The speed of processing makes the biggest difference in my day-to-day work because the faster we get data into a review system, the less time that we have down for projects.

Everlaw has positively impacted my organization by offering an opportunity for an alternative to our current database management that we use for eDiscovery. It has a different aesthetic feel, and we use it primarily for shorter-lived cases.

Everlaw can be improved on ingestion by making the ingestion of family members more cohesive, as larger documents sometimes fall behind family members which may get processed earlier, causing some confusion for case teams.

I have been using Everlaw for three and a half years.

Everlaw is stable.

I cannot answer how scalable Everlaw is because we deploy it through a managed services environment, but I have seen rapid scalability when needed to bring a case on quickly.

Customer support is phenomenal and is one of the most appealing factors with Everlaw. They have an exceptional onboarding team and customer success, and I have been thoroughly impressed by their customer support.

I would rate the customer support a nine, as I do not like giving anything a perfect score because I do not think anybody or anything is perfect, but they are very responsive.

Positive

I previously used a different solution before Everlaw, as we currently run parallel environments with Relativity One.

Everlaw is deployed in my organization through a managed services provider, so I believe it is probably going to be a hybrid cloud.

I would advise others looking into using Everlaw to thoroughly vet the needs of their consumers and match those needs to the deliverable opportunities that Everlaw provides. I gave this review a rating of seven.

I have a higher certification in Everlaw for managerial organization. We use Everlaw for everything, like processing documents, creating STRs, promoting documents, and using analytics. I support our review team with all these tasks in Everlaw.

The product is very user-friendly. When new employees join, they find Everlaw the easiest to learn among our different eDiscovery tools, such as Relativity, Canopy, and Nuix. It's simple to use, even for third-party uploads. Their support team is very good and resolves issues quickly. Everlaw is fast and accurate in processing. Producing documents is easy - we create and use a protocol for future productions. Processing errors in Everlaw can't be fixed, which is efficient.

We use the tool specifically for unitization in many projects. It's very easy for reviewers to use. Everlaw is improving daily, introducing new features like analytics and AI. Analytics in Everlaw runs by default when we process anything. We used AI to train the system for review in a project with five million records.

I think Everlaw's predictive coding tools are good. It's an AI feature that provides responsive documents. We train the model with 50 responsive or 50 non-responsive documents, and it uses that to pull out responsive documents and exclude non-responsive ones for reviewers. This is a great feature of the tool.

Everlaw could be less choosy about accepting control numbers for third-party loads. When uploading third-party loads, it currently needs two mandatory fields (like within date or end date or page count). I think the control number should be the only required field. Everlaw isn't used for Data Breach projects. For normal eDiscovery, we can use Everlaw, but most clients prefer Relativity.

The solution is doing well currently and doesn't need to improve much. However, to get more customers, they should lower their prices.

I have been using the product since 2017. 

I rate the solution's stability an eight out of ten. 

In my organization, more than 150 reviewers use Everlaw for various projects. We create user accounts as needed but only provide access to relevant data. The tool is scalable, and I rate it an eight out of ten. 

The tool is on the cloud. The deployment is straightforward and takes about a day. It does regular maintenance.

The tool's pricing is higher than that of other tools. Other tools offer bundle rates, but Everlaw charges per GB, which is more expensive. It doesn't charge for users; it only charges for hosting.

I would recommend Everlaw to others because it's easy for reviewers to use. The analytics are included by default, and the user license makes it easy for reviewers to access. Projects can be done efficiently, and it's easy for managers to track client review status and billing. I rate it a nine out of ten. 

Our use cases are for typical law firm functions, mainly litigation. We used it a bit for master transfers and some HR tasks, but primarily for general law firm litigation work.

In Everlaw, you can add related items within a search to a search component, allowing you to build and expand your search incrementally. For example, you can start with an initial search, add related items, and then continue adding more related items to the entire search. Another thing about Everlaw is its speed. It loads quickly, whether it's images or documents.

From an admin perspective, Everlaw automates many tasks. However, the challenge arises when you need more customization. For instance, Everlaw automatically handles email threading, which is beneficial. But, if you need multiple email thread sets, you can't achieve this without additional work. Essentially, while Everlaw automates many processes, if its automated solutions don't fully meet your needs, you're somewhat limited in customization options.

The challenge with Everlaw is that any improvements would likely deviate from its core design philosophy. Everlaw is designed to be quick and easy to get up and running with, much like a basic model car that fulfills your essential needs without allowing for many extras. You don't need to know how to drive a manual. It does 80% of what you need efficiently, but when it comes to the remaining 20%, it can be either impossible or very challenging to accomplish.

I have been using Everlaw for two years.

Everlaw took three years to introduce 'shared search'.

I rate the solution's stability an eight out of

The support was pretty good. They knew the product well, which was helpful for a new user. Their limitations became apparent when a requested feature was not supported. They would then escalate the issue to engineering, and the tool simply couldn’t do what was needed.

As a client, I didn’t understand that we could influence their development process. There was no transparency about the status of feature requests. It was challenging to get them to reconsider their pre-determined engineering priorities.

Neutral

The initial setup is easy.

It is expensive.

Overall, I rate the solution a four out of ten.