Files.com Reviews

My main use case for Files.com is file transfers and automatons.

A typical workflow involves customers uploading files to Files.com, and we send those files to our partners.

In addition to that main workflow, we provide files from our partners to Files.com to make available to our customers.

It is a trusted platform that has worked consistently and provides the flexibility we need to allow connection to/from our customers and partners.  In addition, it is HIPAA compliant which is a MUST for our organization.

The best features that Files.com offers include flexibility, multiple connection types, diverse notification opportunities, and event triggering.

I find myself relying on flexibility the most because we do not know what our customers have, so we accept multiple or variable connections from all of our customers.

Files.com has positively impacted my organization by enabling immediate file transfers instead of manual transfers.  It also allows us to automate file transfers to various entities on behalf of our customers to assure compliance and completeness.

Thanks to those immediate transfers, I notice that time saving and compliance have improved in my day-to-day work.

One area for improvement is to scan the files to look for errors and alert us when a file has errors.  The team is currently working on that.

I have been using Files.com for four years.

I have not experienced any issues.  Even when our internal systems are down, Files.com was up and functioning as expected.

The nature of our organization is not that of a company that has large growth at once but we are confident the product will scale with our demands.

Very responsive, complete and thorough.

Straightforward.  We worked with an onboarding specialist to took time to learn our business and advise the best architecture for our needs.

Not at this time.  We are a new company and we started with Files.com and are excited to see how it will adapt to our future needs.

I appreciate the ability to send files from one place to another on our customers' behalf.

Unfortunately, I do not have any numbers or rough estimates on how much time I have saved or how compliance has improved.

I do not have anything else to add about the needed improvements.

I give this product a rating of 9.

My main use case for Files.com is to share content with suppliers.

We have content creators, photographers, videographers, and graphic designers that create products and artwork for upcoming releases, and they will upload the content to Files.com and then share it with manufacturers in China and all over the world.

That's the main way we use Files.com; we sometimes use Files.com to archive artwork that we use on a regular basis.

The best features Files.com offers are its simplicity and speed; it's very simple to use, and we find that we're able to upload content much quicker to Files.com than any other similar system.

Files.com is fast for everything regarding speed; there is no particular file size or type that uploads especially quickly.

I find that the way Files.com is set out is very easy to use, and I think it's fantastic.

Files.com has positively impacted my organization by improving the speed of access and the ease of being able to share the download links with suppliers; we've had no issues with suppliers not being able to access the content that's been uploaded to Files.com.

This improvement in speed and accessibility has certainly reduced back and forth with suppliers and also increased our speed.

At this stage, I can't find fault with Files.com; it works really well, and there's nothing I'd really want it to have that it doesn't already have.

I have been using Files.com for six months.

Files.com is stable.

Files.com is easy to access in terms of scalability.

Customer support for Files.com is fine.

Neutral

We previously used Hightail and WeTransfer, and we switched because of the speed of use.

I have seen a return on investment as it has helped us streamline what we do; there's obviously some cost-cutting that takes place because of the time we save.

My experience with pricing, setup cost, and licensing has been fine and acceptable.

I did evaluate other options before choosing Files.com, but I can't remember which ones.

I haven't set granular permissions to users through Files.com without creating user accounts, so I can't comment on how this feature influences user management.

I haven't really considered the security issues of Files.com for enterprise data governance because we don't share anything that isn't really very important outside of our organization.

Files.com's unified namespace has not affected my organization's file accessibility.

I have not noticed any changes in operational efficiency due to the solution's support for multiple protocols at this stage.

I assess Files.com's cloud-native architecture as working really well in terms of uptime and reliability.

I would rate this review as a ten out of ten.

My main use case for Files.com is SFTP. I have secure file transfer as my primary use case with Files.com.

Files.com has positively impacted my organization through integration. Files.com helped my team become more efficient with an efficiency gain and reduced time.

The best features Files.com offers include secure file transfer.

Files.com can be improved, but I would not like to add more about any needed improvements.

I have been using Files.com for four years.

Files.com is very stable.

I have not explored Files.com's scalability option, but it has the capability of meeting what we need for our services.

I did not previously use a different solution.

My experience with pricing, setup cost, and licensing is that setup and pricing are good, with no issues.

I have seen a return on investment with time saved and more efficient use of data transferred to global employees.

My experience with pricing, setup cost, and licensing is that setup and pricing are good, with no issues.

Before choosing Files.com, I evaluated an internal option that was not functional for what we need.

The advice I would give to others looking into using Files.com depends on what they want to use it for, as our uses are integrated with Salesforce, which is a little unique to the technical support we provide. I would rate this solution a 10.

Files.com is used for exchanging documents and sensitive information with clients. When a client needs to send a spreadsheet containing data, they upload it to Files.com and we retrieve it. When we need to send a statement to a client, we upload it to Files.com and allow the client to download it from their folder.

The best features Files.com offers are ease of use to exchange and store data and unmatched support.

A competent, intelligent, and easy-to-work-with person is available by phone who is ready to help with problems right away.

Files.com has impacted the organization positively by keeping everything organized with clients, and the platform is consistent.

Files.com meets current needs without identified areas for improvement.

Files.com has been used for more than five years.

The use case with Files.com is user-friendly and extremely secure. The tech support team is willing to work directly with clients to connect APIs.

Neutral

Files.com should be encouraged over competitors like ShareFile because of the support, ease of use, and the willingness to work directly with clients to get the job done every time. This is a great company. The review rating for Files.com is 10 out of 10.

Files.com saves large amounts of data post-TSA exit, enabling divestment from the initial company and data migration from specific mainframe teams to newer systems. This includes data updates, with usage limited to a small team and access restricted to FTP protocols on Files.com.

There are many GDPR features. The API implementations are pretty easy to use, with SDKs that can be downloaded and utilized. It provides a lot of customizable features. We implemented IP whitelisting, which allows for specific IP addresses within an organization to be restricted, mitigating potential hazards. The granularity of IP whitelist settings, down to individual addresses. Those might be my favorite features.

Additionally, whenever I need to model something out, I can request a sandbox environment, which is great for testing. This way, we don't have to do everything in production immediately. Overall, IP whitelisting might be my favorite security feature. The setup process is straightforward as well. Also, by default, any FTP connection requires SSL/TLS transfer, ensuring data protection even within that framework.

There is a requirement to simplify access, particularly for managing large amounts of stored data within Files.com. Instead of navigating through firewall rules, etc., users seek the ability to bypass two-factor authentication when logging in via username and password. Missing this toggle could necessitate recreating the account. Additionally, there's a lack of clarity regarding users under this system, making monitoring challenging. However, Files.com does offer SSO, which addresses many of these concerns.

The solution should show more in terms of the way we navigate things like FTP or FTPS with a username/password configuration, if not through SSO. It requires the use of an API key, among other things. There are workarounds and ways to address a few of these issues.

I have been using Files.com since September. We are using the latest version of the solution.

The solution’s stability is pretty fine as far as the runtime is good within SLA. There is no issues so far.

Scalability is fine if you have an existing infrastructure and connections in place. You can leverage and integrate it with your current architectures. However, if you don't have these, there's a dependency on the version and other things to consider.

I rate the solution's scalability a six out of ten.

The technical support from Files.com was excellent. They were prompt in their responses. They would often call on the same day to set up a meeting or discuss the issue and then collaborate to find a solution.

The initial setup is easy.

The data was valuable. We needed it. The pricing is not bad for the level of service.

We encountered various challenges with connecting our teams and ensuring seamless communication with our business clients, often necessitating involvement from network teams to address firewall rules and other technical aspects. Additionally, discovering the full extent of what was achievable within our established framework posed another set of hurdles.

I recommend its use case to understand the intent to use Files.com, especially if it involves setting up automation. It's important to prioritize setting up SSL as quickly as possible. Additionally, using SFTP would be ideal to avoid concerns about passwords and usernames. There are various options within Files.com, such as looking for mount points or using different anchors, depending on the specific needs. If FTP is the chosen method, Files.com offers a reliable solution.

Overall, I rate the solution an eight out of ten.