Files.com Reviews

My main use case for Files.com is providing a secure connection for clients with PHI data to submit data into our process.

A specific example of how I use Files.com for that is when a new customer gets started, we initiate a Files.com folder that has all the rules already established for our security requirements. We then, after we've set up the folder, go ahead and tie that in the backend to our process so that when files arrive from the client, they're automatically picked up and moved to our internal server. We can process the records as needed, fulfill any requests that are made, and then at the end of the process, a new file is generated and posted in a secure folder for the client to pick up and ingest into their process.

The best feature Files.com offers is its ease of use, which is by far the best feature. It has very good user management, file management, folder management, and a web-based tool. This allows an admin to quickly add users, add folders, and change rules specific to that user or the user group. We use a number of tools that are very similar, but it by far has the best front-end user and folder management tool.

What specifically stands out to me about the front-end user and folder management tool compared to other tools I've used is the usability, which is not terribly complex, easy to use, easy to understand, and easy to navigate.

Files.com has positively impacted my organization by improving compliance and client satisfaction, as it allows us to very quickly add customers. It is a secure platform and it has had no downtime I'm aware of since we've used it.

When I mention improved compliance and client satisfaction, Files.com has helped with that by allowing us to respond to new clients more quickly or existing clients when adding users. More importantly, not having downtime is an improvement. Most systems we've used that are internally hosted are subject to internal issues. If a server goes down, if the internet fails, if the power goes out, all those things cause disruptions for customers. By having a web-based model that's secure and reliable, you don't end up with those issues.

One area where Files.com can be improved is that it has a very expensive cost model that does not have a lot of flexibility in it compared to other similar products.

I have been using Files.com for four years now.

Files.com is stable.

Files.com has great scalability; it has been able to grow with my organization's needs.

I am unsure about how to assess the customer support.

I did previously use a different solution, which was an on-prem solution called CrushFTP. We switched because we believed it would be better to be in the cloud. We've since gone back to CrushFTP, and we're now using both solutions for different reasons.

My experience with pricing, setup cost, and licensing is that pricing seemed high, but they were quick.

I do not believe the team evaluated other options before choosing Files.com, which is probably why we have a perception that it costs too much because since then we have evaluated other options and have found a number of providers in the marketplace that have a more cost-effective solution.

I have not seen a return on investment and do not have relevant metrics to share.

I don't have anything else to add about my main use case or how my team interacts with Files.com day-to-day.

I don't want to add anything else about the features.

I don't have anything else to add about the needed improvements, as that's the only issue we see.

I give this product a rating of 9 out of 10 because I never pick 10.

Files.com is used for sharing sensitive documents and client lists for monthly mailings. When a customer plans to participate in one of the monthly safety mailings, a link through Files.com is sent to them where they can upload their customer list, which is then forwarded to the printer to send out their monthly safety, annual safety, and monthly mailing.

Files.com share links are the most beneficial feature for sharing documents with customers and the best feature overall.

The security and ease of use are what stand out most about the share links in Files.com.

Files.com has made the process of receiving secure documents from customers much more streamlined.

It definitely saves time in streamlining processes. Jen within the organization would be better to speak to regular usage patterns.

A feature that would be helpful within Files.com is the ability to easily find a share link again after it has been created. Once a share link is created, it can be difficult to find that share link again unless going back through emails. There is no obvious place within the system to easily locate it.

Files.com has been in use for at least the last six to eight years.

A different solution was not used before Files.com.

A return on investment has not been seen in terms of money or time saved or fewer employees needed.

There is no advice to give to others looking into using Files.com. The review rating for this product is 8.

My main use case for Files.com is for file transfers between partners.

A specific example of how I use Files.com in my day-to-day work is that we receive data from a partner regarding store lists or data about their registers and fundraising information, and we use that to process it into our system.

The best features that Files.com offers are ease of access and easy to secure portals.

When I mention easy to secure portals, I can tell you that it is easy to handle automation around encrypted files and ensuring the files end up in the right spot, at the right time.

Files.com positively impacts my organization by making it easy for our partners to send us the data that we need from them for their fundraising.

It has saved my team time and resulted in reduced errors, with processes being smooth from it. We have had no issues with file transfers and experience fewer errors.

I do not know how Files.com can be improved. There are no needed improvements, even small things, that could make my experience better.

I have been using Files.com for a few years.

Files.com is stable.

Files.com scales just fine.

The customer support for Files.com is amazing.

Our previous solution was sending files over email, and we switched to Files.com because this is much more secure.

I have seen a return on investment with Files.com as it has definitely saved time with transferring files, but other than that, we do not have an exact track.

I evaluated other options before choosing Files.com, but I cannot remember which ones.

My advice to others looking into using Files.com is that if you want an easy solution that works for easy file transfers and secure file transfers, the quality of life is easy, and the representatives are great. I give this product a rating of 10.

My main use case for Files.com is to generate reports and upload them so our clients can download them for smooth delivery.

A specific example of a file I might upload involves collecting financial data from globally, cleaning it, summarizing it, and then creating a report for the client, which I then upload to Files.com. From Files.com, we can deliver to one source, and clients can download the report either via FTP or SFTP.

That is the main workflow that we rely on with Files.com.

The best features Files.com offers include the ability to integrate with the API, which we currently do not use but are looking forward to, and the auditing on the file system that is a huge benefit for us, along with some statistics we can get from Files.com.

The auditing feature allows us to do downloads and track data, and going forward with Files.com, I can see if a file got uploaded multiple times, allowing us to go back and see the history on the file, which very much helps me do my job.

Files.com has positively impacted my organization as we currently host our own FTP and SFTP server, which has many issues, including maintenance and stability. I look forward to using Files.com to alleviate those problems for my day-to-day operation.

One improvement I would suggest for Files.com is that the documentation for certain APIs is a little vague and unclear. I would greatly appreciate more examples in the documentation, as real-world scenario type examples would be great.

I have been using Files.com for about four years now as part of a complimentary product.

Files.com is stable based on what I have heard.

I need more time to evaluate Files.com's scalability as I have not had the opportunity to do so yet.

I need more time to evaluate customer support, but the response from the sales team has been tremendous whenever I have asked questions.

We previously used a homegrown solution because we did not have full-time ops people to maintain a server the way we should have, and the people we did have were engineers, not operation engineers. This lack of internal knowledge and stability around the solution we wrote made us want to switch to Files.com.

I have not seen a return on investment yet because we have not fully integrated into the core product, but I am hoping that some of the issues we have had due to the unavailability of our internal servers resolve themselves. This should save us anywhere from two to ten hours a week for an engineer, and I hope the performance around pushing the files is faster, which would save us a tremendous amount of time delivering the reports to our clients.

My experience with pricing, setup costs, and licensing has been straightforward.

The pricing was very straightforward, and I think it was a fair price, but I need more experience to fully answer that question.

I evaluated other options before choosing Files.com, but I cannot remember which ones we looked at.

I am hoping Files.com will help reduce downtime and increase my global availability, enabling me to upload to an East Coast US resource and have it geographically replicated across the world, which is a very exciting feature.

I would rate Files.com a seven on a scale of one to ten, which I consider to be a solid number. A seven is a solid number because nothing gets a ten in my assessment, so a seven seems a very solid number.

I would advise others looking into using Files.com to do a thorough comparison of other industry leaders and look at the features that Files.com offers versus the rest, as I do not think there is a better alternative in the market right now.

Files.com is very convenient for managing multiple clients, as it allows data to be shared without overlap by using dedicated credentials for each client. Its strong permission controls and scheduled auto-uploads to client FTPs are especially helpful for efficiently supporting the data team

Files.com is very convenient for managing multiple clients, as it allows data to be shared without overlap by using dedicated credentials for each client. Its strong permission controls and scheduled auto-uploads to client FTPs are especially helpful for efficiently supporting the data team

The encryption features are excellent and very impressive. The ability to schedule file uploads to third-party FTPs or servers is another standout capability. I also really value how folders can be fully segregated, allowing each client to access only their designated folder with controlled user permissions. Since Files.com is primarily built for secure file transfer, it’s perfectly suited for how I use it most

I haven’t yet used the granular permission features in Files.com without creating user accounts, so I don’t have firsthand experience with how this functionality impacts user management.

I’ve been with the Data Service team for five years and have used Files.com since my first week at the company in 2021.

Files.com is stable.

It is scalable.

Customer support is really good.

Positive

I did not use a different solution before that.

Fewer employees are needed to manage Files.com, and it is time-saving, so I have noticed a return on investment.

Files.com is a great platform. I would rate Files.com 10 out of 10 because it is a great tool for file transfer. I am really confident in the security measures Files.com currently has for enterprise data governance. I am happy with the security features provided by Files.com. It is really reliable; I have never faced any issues regarding uptime and reliability. I would recommend Files.com.

My main use case for Files.com is internal file storage and as an external SFTP for clients.

A specific example of how I use Files.com for internal storage is that when I have documents I want to share with a co-worker or employee that should not be emailed for security reasons, I upload them to Files.com and transfer them that way internally.

I have embedded the one-time upload and download link functionality of Files.com into some of our products, so when a client needs to upload a document with sensitive information, I give them a one-time upload link via Files.com functionality so they can upload it directly to Files.com.

The best features Files.com offers are the one-time file upload links, one-time file download links, and a user interface that is good for management of all Files.com services.

The one-time upload and download links and the user interface make my work easier and more efficient because they make it easier to gather and share sensitive documents in a secure way.

Files.com has positively impacted my organization by providing an easy way to perform these critical business tasks.

I do not have any specific outcomes or metrics that show how Files.com has helped, such as time saved, fewer errors, or improved security.

Nothing comes to mind in terms of how Files.com can be improved, and I cannot think of anything to add about needed improvements, even small things or nice-to-have features.

I have been using Files.com for about three years.

Files.com is stable.

I am not sure about Files.com's scalability.

I have not used customer support.

Negative

I did not previously use a different solution before Files.com.

Overall, my experience with pricing, setup cost, and licensing is decent, although I had one issue with the billing team one time, but it was resolved.

I do not have metrics regarding return on investment to share, such as time saved or money saved.

Before choosing Files.com, I did not evaluate other options.

My main use case for Files.com is file transfers and automatons.

A typical workflow involves customers uploading files to Files.com, and we send those files to our partners.

In addition to that main workflow, we provide files from our partners to Files.com to make available to our customers.

It is a trusted platform that has worked consistently and provides the flexibility we need to allow connection to/from our customers and partners.  In addition, it is HIPAA compliant which is a MUST for our organization.

The best features that Files.com offers include flexibility, multiple connection types, diverse notification opportunities, and event triggering.

I find myself relying on flexibility the most because we do not know what our customers have, so we accept multiple or variable connections from all of our customers.

Files.com has positively impacted my organization by enabling immediate file transfers instead of manual transfers.  It also allows us to automate file transfers to various entities on behalf of our customers to assure compliance and completeness.

Thanks to those immediate transfers, I notice that time saving and compliance have improved in my day-to-day work.

One area for improvement is to scan the files to look for errors and alert us when a file has errors.  The team is currently working on that.

I have been using Files.com for four years.

I have not experienced any issues.  Even when our internal systems are down, Files.com was up and functioning as expected.

The nature of our organization is not that of a company that has large growth at once but we are confident the product will scale with our demands.

Very responsive, complete and thorough.

Straightforward.  We worked with an onboarding specialist to took time to learn our business and advise the best architecture for our needs.

Not at this time.  We are a new company and we started with Files.com and are excited to see how it will adapt to our future needs.

I appreciate the ability to send files from one place to another on our customers' behalf.

Unfortunately, I do not have any numbers or rough estimates on how much time I have saved or how compliance has improved.

I do not have anything else to add about the needed improvements.

I give this product a rating of 9.

My main use case for Files.com is to share content with suppliers.

We have content creators, photographers, videographers, and graphic designers that create products and artwork for upcoming releases, and they will upload the content to Files.com and then share it with manufacturers in China and all over the world.

That's the main way we use Files.com; we sometimes use Files.com to archive artwork that we use on a regular basis.

The best features Files.com offers are its simplicity and speed; it's very simple to use, and we find that we're able to upload content much quicker to Files.com than any other similar system.

Files.com is fast for everything regarding speed; there is no particular file size or type that uploads especially quickly.

I find that the way Files.com is set out is very easy to use, and I think it's fantastic.

Files.com has positively impacted my organization by improving the speed of access and the ease of being able to share the download links with suppliers; we've had no issues with suppliers not being able to access the content that's been uploaded to Files.com.

This improvement in speed and accessibility has certainly reduced back and forth with suppliers and also increased our speed.

At this stage, I can't find fault with Files.com; it works really well, and there's nothing I'd really want it to have that it doesn't already have.

I have been using Files.com for six months.

Files.com is stable.

Files.com is easy to access in terms of scalability.

Customer support for Files.com is fine.

Neutral

We previously used Hightail and WeTransfer, and we switched because of the speed of use.

I have seen a return on investment as it has helped us streamline what we do; there's obviously some cost-cutting that takes place because of the time we save.

My experience with pricing, setup cost, and licensing has been fine and acceptable.

I did evaluate other options before choosing Files.com, but I can't remember which ones.

I haven't set granular permissions to users through Files.com without creating user accounts, so I can't comment on how this feature influences user management.

I haven't really considered the security issues of Files.com for enterprise data governance because we don't share anything that isn't really very important outside of our organization.

Files.com's unified namespace has not affected my organization's file accessibility.

I have not noticed any changes in operational efficiency due to the solution's support for multiple protocols at this stage.

I assess Files.com's cloud-native architecture as working really well in terms of uptime and reliability.

I would rate this review as a ten out of ten.