Glean Platform Reviews

I have been using Glean Platform for one year now, and I primarily use it to ask questions about the documentation that we have uploaded on Glean Platform. I use it to create small projects.

One instance where Glean Platform was particularly helpful was when I needed to quickly create a presentation for a customer with very little time available. Glean Platform helped me create those presentations by going through my company's documents, configuration guides, screenshots that I uploaded via chat, and transcripts from previous calls with customers. With all this context and presentation templates, Glean Platform was able to provide me with text and a transcript of the content that I needed to present to the customer.

Glean Platform is something that we use to scan through documents and other apps. We do not use it to ask very specific mathematical questions, as we usually do that with Gemini. However, Glean Platform is very good with documentation and works well with agents. We have developed a couple of monitors in a Slack channel to create presentations in Slack once we provide the documents.

I use agents in two main ways. First, I use it as an agent that scans through the entire public Slack and provides answers based on the documentation that is available. The second agent that I frequently use is to create enablement documents and release notes. As a product manager, I need to create those documents, which are very time-consuming to create manually. I have created a Glean Platform agent that has the template we need to cater to, and I have configured it to ask all the right questions. For example, it asks about product area, Jira epics and stories, Confluence page links, onboarding documents, strategic themes, gaps and workarounds in the feature, or any other documentation links. The agent then gives you a release document and enablement deck which I can create in five to ten minutes and roll out.

Another important feature is the ability to collaborate and share agents. This way, the entire organization can increase its productivity. Sharing the agent makes it a duplicate of that agent, which is a good feature. I can ask my teammate if they have a better agent, and once they share it, I can make improvements and share it back so that together we can find an improved version and increase productivity. However, I would reiterate that the integration is what makes Glean Platform unique and useful, especially its integration with applications like Slack. No other agent or AI model offers that level of integration, and it is helpful when you have hundreds of customers and hundreds of customer-facing employees asking questions. You can also send out notifications to certain groups, which is a very important feature for any organization to boost its productivity. In the future, if such agents can be added to Teams, I believe it would be game-changing for the entire industry.

Glean Platform has increased productivity by at least one hundred hours per week for my organization. The reason is having an agent on top of it to cut down any and all support. In terms of metrics, we see a significant reduction in support queries, which directly relates to customer satisfaction with our customers. Our customer-facing team just needs to rely on Glean Platform, as it can accurately provide the answers.

Let me take a simple use case. If a customer has a question, the customer would ask the question through the customer-facing teams. These teams would have to ask that question in a Slack channel or reach out to someone. This communication takes time, and they were getting the answer in one day and probably the next day would talk to the customer and give them the answer. Now, with Glean Platform agent in a particular group, the customer-facing team can just post the question there. If the question can be answered by Glean Platform, in ninety to ninety-five percent of the cases, Glean Platform is able to answer it, and then they can take that answer and present it to the customers without waiting for one or two days. If the question is answered incorrectly or if Glean Platform is not able to answer it at all, then a product manager or a technical manager or the documentation team comes in and tries to answer that, and Glean Platform takes that input, tests it, and becomes better prepared for those questions next time. As we continue to use Glean Platform, the agent keeps learning. Therefore, the ninety to ninety-five percent will one day become ninety-nine or one hundred percent in the future, and Glean Platform can automatically provide answers to almost all questions.

The best feature that Glean Platform offers is definitely agents. It is very easy to create agents in Glean Platform, and I love that feature. Its Slack integration makes it much more useful than any other model that we have. Gemini and Claude hit their limitations when it comes to Slack, but Glean Platform takes it to another level. For example, we have a few channels in Slack. If somebody posts any question, Glean Platform first tries to answer with the previous documentation and previous chats related to that, and if it is not able to provide the answer, then it goes to the documentation team and effectively finds out if the question is being asked and if help is needed. Agents is the most beautiful and incredible feature that Glean Platform offers along with its seamless integration with Slack.

Glean Platform has increased productivity by at least one hundred hours per week for my organization. The reason is having an agent on top of it to cut down any and all support. In terms of metrics, we see a significant reduction in support queries, which directly relates to customer satisfaction with our customers. Our customer-facing team just needs to rely on Glean Platform, as it can accurately provide the answers.

There are multiple ways in which Glean Platform can be improved. Although it is a very good platform, I think the agent workflows can be more advanced. For example, if I can attach my Jira epics and then the data sources for the agents would make it even more beneficial.

In terms of user experience, a no-code agent builder would be amazing. If someone has no technical expertise, then a no-code agent builder would help them create really advanced agents. Glean Platform should also have a personalized experience on Glean Platform, as this is something that is missing as of now. The homepage can also be improved; right now, it shows suggested recent mentions and trending topics. More context can be given, for example, having ongoing Slack conversations highlighted would be useful if it can use its judgment.

Another thing that can improve is suggested chat prompts. Maybe Glean Platform can be integrated just like Gemini or Tactic to record meetings and go through transcripts more easily. This is the only missing feature. Additionally, the agents can be made more user-friendly.

I think adding the capability to join calls, go through transcripts and provide real-time question and answers just like Gemini would give an extra score, especially given the context that Glean Platform has from Slack and Confluence. Glean Platform is in a much better position than any other AI tool to provide those answers during calls. Transcript AI processing is one feature that I would like to have.

I have been using Glean Platform for one year now, and I mostly use it to ask questions on the documentation that we have uploaded on Glean Platform. I use it to create small projects.

Glean Platform is stable.

We have noticed that Glean Platform is scalable and can handle growth and increased workload.

My company is a partner of this vendor.

I would say our turnaround time for supporting our teams has been reduced by ninety to ninety-five percent. Additionally, the productivity of employees has increased by at least twenty percent by using Glean Platform. These are metrics which have been calculated and approximated to the nearest whole number. We have not been able to reduce the number of employees, but we have been able to ensure that they now spend time on things that are more important than just going through documents or answering questions.

Pricing, setup cost, and licensing for Glean Platform have been seamless; there are no hurdles here.

I use Glean Platform as an enterprise search tool and I am a power user of agents, so I mostly use this on a day-to-day basis for random searches that I need to do about a company, a website, or if I need to use canvas with company information included in it. I also use it to create agents and I have a lot of them scheduled, so they're also part of my daily routine.

I have built one agent that gives me an end-of-week review, so whenever I have to do a one-on-one with my manager, I run that, and it sends a summary of whatever I've done to my manager as well as me, so that we can talk about it in our meetings. I also use it to generate next step or going forward emails to send out after our meetings, so those are the two agents that I use on a daily basis.

I have recently started using Glean Platform's Prism as a beta user and I also really like the task section that we have, so it adds a lot to my productivity.

Glean Platform is deployed on-premises in our organization.

In my opinion, the best features Glean Platform offers are workflow agents and autonomous agents, and I have been a power user and I am a fan of these agents.

Workflow agents and autonomous agents are easy to build, taking fifteen to twenty minutes to build an agent, and they can save you up to five hours a week or more. I have built agents that have saved people three days of work and the agent does it in five minutes. Autonomous agents help you figure out things even if you do not know exactly what you're building, so you can give it an overall prompt that works for everything and it figures things out on its own. I have built a few agents that are autonomous and they work really well.

The research in Glean Platform is really good, and if you combine the research's output with any of the agents, it's really helpful.

Glean Platform has positively impacted our organization in a lot of ways; we have had fewer questions in our office hours for most of the things because people prefer using Glean Platform instead of asking people about random things or questions that they have. The first thing they do when they have a query is ask Glean Platform. If Glean Platform cannot answer it, they go to people, so it has reduced a lot in the time and resources people use to cater to internal users or employees, allowing that effort to actually be put into external clients, which saves us a lot of time and effort.

In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field or not, or in this specific node or not, because currently it's using AI in all nodes which sometimes messes up the output.

Some features have been in beta for a long time and they have not been fixed, for example, the loop and other items. I would rather prefer that instead of building new things on the go, we actually work on whatever is already built and people are using, and it's turned into a proper feature instead of it staying in alpha and beta with new features on top of that.

When an agent has more than fifty rows to process, it fails, so if that can be fixed, otherwise, the usage and scalability factor is fine.

I have been using Glean Platform for thirteen months.

Glean Platform is stable in my experience; I have not encountered any downtime or reliability issues.

Glean Platform support has been really helpful, and whenever I have needed help from them or if I have had an issue, for example, at one point, Glean Platform was erroring out a lot and I wanted some support there, so I had a really detailed call with the support team and they solved it right away.

I used an in-house solution at my previous company, and it used to work well, but it was not as well integrated with all the APIs or data sources as Glean Platform is.

Since I have joined, I have built around ninety agents with Glean Platform, and it has saved our organization around twenty-seven hours a week for each user, and it has also positively impacted our ARR.

We have saved up to twenty-seven hours a week in regards to time saving, and we have saved a lot of time, a lot of resources as well as in people, so whatever was done by a team of ten is now being done by a team of three.

I did not evaluate other solutions. Glean Platform was my first choice.

I would say there's a lot you can do in one platform if you get Glean Platform, so you should use Glean Platform more. If you can build agents here, you can build automations here, you can schedule things, you can use it as your Notion notebook, you can use it as your enterprise search tool, and you can use it as your ChatGPT, so it's a very good all-in-one solution. My review rating for Glean Platform is nine out of ten.