Glean Platform Reviews

My main use case for Glean Platform is consolidating marketing materials, as I work in DevOps Sales Ops. I set up this platform for the sales team to review material that might be useful for talking to prospects.

One specific example of how the sales team uses Glean Platform to find material for talking to prospects is when we had a prospect and Glean Platform was able to consolidate all the information that we had. That way it was easy to consolidate all the material and then create an email to send out.

The best features Glean Platform offers are mostly the view, which I think is very good.

What I find most helpful about the view is that the user interface is very good. It is very easy to chat with the chatbot and get all the material that I want in the way that I need it.

Glean Platform has positively impacted my organization by making it definitely very easy to consolidate a lot of the materials and easy to look at it all at once.

I don't have any complaints with Glean Platform actually.

I can't think of anything right now regarding needed improvements, even small things.

I rate it a nine because sometimes it's difficult to understand the integrations part, which is a little difficult to understand.

I have been using Glean Platform for four months now.

Glean Platform is stable.

The scalability of Glean Platform is very good, as it is able to scale across multiple instances.

The customer support of Glean Platform is really good.

I would rate the customer support a ten out of ten, as I think it's pretty good.

We did not previously use a different solution.

My experience with pricing, setup cost, and licensing has been pretty smooth actually, with no issues.

I have seen a return on investment, as I can't give you the exact number but we've been able to contact a lot of prospects just because of the marketing material that we've been able to consolidate with Glean Platform.

My experience with pricing, setup cost, and licensing has been pretty smooth actually, with no issues.

We did not evaluate other options before choosing Glean Platform, as this is the first time we're using this platform.

The advice I would give to others looking into using Glean Platform is definitely to give it a try. You'll never understand the full scope of it until you try it. I rate this product a nine out of ten overall.

My main use case for Glean Platform is to support the sales team in my role as a data analyst. Most of the challenging aspect for the sales team is finding new prospects and identifying the right persona from different companies or customers. That was the use case that led me to start building an agent inside Glean Platform. This agent will definitely help Sales Development Representatives. When SDRs input a company name and ask for a persona to help sell a product to that company, the agent searches across the web and internal documents, reviews internal data, and provides the right persona.

I can add that for Glean Platform, we implemented some automation. For example, SDRs need to know about customers. If they need to know about a specific customer, they want to understand whether the customer is active, churned, or a new prospect, how much revenue they generated, how many open pipelines exist, and basic customer history. Instead of manually going to multiple data platforms like Salesforce to check account information, then checking opportunity information, and then checking revenue information, I built a base table in Snowflake that contains complete customer information at the account level, including opportunity details, revenue details, and customer details. I pull the data from the Glean Platform agent. When sales representatives or leaders upload a list of customers or two or three customers inside Glean Platform as input, the agent pulls all this data and provides a proper response in table format. The response shows customer revenue, active status, revenue from the last 90 days, the number of active products, whether the customer is churned or a new prospect. This information was very useful for SDRs because it saved considerable time by eliminating the need to go to different tools and check for data manually. Instead, they can get the data within two minutes by simply inputting the information.

Glean Platform's best features include a chat and search function. Glean Platform is built inside the company, so whatever I want to check within the company, I can simply type it in the search or chat. It pulls from Gmail, Drive, Slack, Confluence, Salesforce, Gong, and multiple other tools. It retrieves everything and provides a complete summary instead of me needing to ask multiple people about things I do not know inside the company. It provides complete information for whatever I need to ask.

Glean Platform has positively impacted my organization by building an agent that has automated most of the tasks from SDRs. As I mentioned, this agent finds personas. Previously, SDRs had to go to multiple tools like LinkedIn, company websites, and read news just to find the right persona. Now, within two minutes, by simply adding the customer name and information about the product they want to pitch, they can find the right personas instead of doing it manually. That is something very nice and helpful on a day-to-day basis. Glean Platform is impactful in my company because it saves a lot of time and enables automation. People can focus more on selling the product instead of manually doing all these processes.

I do not think Glean Platform can be improved right now. We are still in the exploration phase. It has been six months, and I am not certain that most companies are using Glean Platform on a daily basis. It is all new to us. I am exploring every day and coming up with new challenges and improvements. It is getting better every day. So far, Glean Platform is the best, and I cannot suggest improvements because it is performing at the top right now.

I have been using Glean Platform for the past six or seven months.

The main reasons behind my eight out of ten rating are the seamless level of permission, which was one thing. Additionally, sometimes Glean Platform gets slowed down. It may be related to the model I am using while building an agent, or I am really not sure about that. Sometimes, which is very rare, it actually slows down. Other than that, it is very good.

Customer support for Glean Platform is good. Most people are using it because when Glean Platform was introduced six months ago inside my organization, there were only two hundred people using it. Right now, there are four thousand five hundred people using Glean Platform on a day-to-day basis. I can say customers are really happy with the product and happy with the outcome that Glean Platform is giving. Customer support is really good.

I never tried a different solution before using Glean Platform. This is something people wanted to have inside our organizations. That is when it started, but I never used a different solution before.

I have seen a return on investment with Glean Platform because time is saved and many people are using it, which saves a lot of time. For example, if someone is spending one or two hours a day just researching or gathering information about anything, it is actually being done very quickly, and everyone is getting it within two minutes. Time is saved.

My advice to others looking into using Glean Platform is to never turn back from it. Start using Glean Platform and try to explore more about it. It really works in the chat and search function, and the main best part is agents. When you build an agent, you can build anything for yourself and your own work to save your time. You can also save a lot of time for other people. Start using Glean Platform. It is simple, handy, and straightforward. It is all about writing the prompts inside the agents, but it is very scalable and seamless. Life became so easy when we started using Glean Platform. I wanted to make my life very easy, so I built many agents in my day-to-day work just to make my life better. It is going really well and very nicely. Glean Platform is an amazing platform that everybody can use inside their company and save lots of time. I would rate Glean Platform an eight out of ten.

I have been using Glean Platform for one year now, and I primarily use it to ask questions about the documentation that we have uploaded on Glean Platform. I use it to create small projects.

One instance where Glean Platform was particularly helpful was when I needed to quickly create a presentation for a customer with very little time available. Glean Platform helped me create those presentations by going through my company's documents, configuration guides, screenshots that I uploaded via chat, and transcripts from previous calls with customers. With all this context and presentation templates, Glean Platform was able to provide me with text and a transcript of the content that I needed to present to the customer.

Glean Platform is something that we use to scan through documents and other apps. We do not use it to ask very specific mathematical questions, as we usually do that with Gemini. However, Glean Platform is very good with documentation and works well with agents. We have developed a couple of monitors in a Slack channel to create presentations in Slack once we provide the documents.

I use agents in two main ways. First, I use it as an agent that scans through the entire public Slack and provides answers based on the documentation that is available. The second agent that I frequently use is to create enablement documents and release notes. As a product manager, I need to create those documents, which are very time-consuming to create manually. I have created a Glean Platform agent that has the template we need to cater to, and I have configured it to ask all the right questions. For example, it asks about product area, Jira epics and stories, Confluence page links, onboarding documents, strategic themes, gaps and workarounds in the feature, or any other documentation links. The agent then gives you a release document and enablement deck which I can create in five to ten minutes and roll out.

Another important feature is the ability to collaborate and share agents. This way, the entire organization can increase its productivity. Sharing the agent makes it a duplicate of that agent, which is a good feature. I can ask my teammate if they have a better agent, and once they share it, I can make improvements and share it back so that together we can find an improved version and increase productivity. However, I would reiterate that the integration is what makes Glean Platform unique and useful, especially its integration with applications like Slack. No other agent or AI model offers that level of integration, and it is helpful when you have hundreds of customers and hundreds of customer-facing employees asking questions. You can also send out notifications to certain groups, which is a very important feature for any organization to boost its productivity. In the future, if such agents can be added to Teams, I believe it would be game-changing for the entire industry.

Glean Platform has increased productivity by at least one hundred hours per week for my organization. The reason is having an agent on top of it to cut down any and all support. In terms of metrics, we see a significant reduction in support queries, which directly relates to customer satisfaction with our customers. Our customer-facing team just needs to rely on Glean Platform, as it can accurately provide the answers.

Let me take a simple use case. If a customer has a question, the customer would ask the question through the customer-facing teams. These teams would have to ask that question in a Slack channel or reach out to someone. This communication takes time, and they were getting the answer in one day and probably the next day would talk to the customer and give them the answer. Now, with Glean Platform agent in a particular group, the customer-facing team can just post the question there. If the question can be answered by Glean Platform, in ninety to ninety-five percent of the cases, Glean Platform is able to answer it, and then they can take that answer and present it to the customers without waiting for one or two days. If the question is answered incorrectly or if Glean Platform is not able to answer it at all, then a product manager or a technical manager or the documentation team comes in and tries to answer that, and Glean Platform takes that input, tests it, and becomes better prepared for those questions next time. As we continue to use Glean Platform, the agent keeps learning. Therefore, the ninety to ninety-five percent will one day become ninety-nine or one hundred percent in the future, and Glean Platform can automatically provide answers to almost all questions.

The best feature that Glean Platform offers is definitely agents. It is very easy to create agents in Glean Platform, and I love that feature. Its Slack integration makes it much more useful than any other model that we have. Gemini and Claude hit their limitations when it comes to Slack, but Glean Platform takes it to another level. For example, we have a few channels in Slack. If somebody posts any question, Glean Platform first tries to answer with the previous documentation and previous chats related to that, and if it is not able to provide the answer, then it goes to the documentation team and effectively finds out if the question is being asked and if help is needed. Agents is the most beautiful and incredible feature that Glean Platform offers along with its seamless integration with Slack.

Glean Platform has increased productivity by at least one hundred hours per week for my organization. The reason is having an agent on top of it to cut down any and all support. In terms of metrics, we see a significant reduction in support queries, which directly relates to customer satisfaction with our customers. Our customer-facing team just needs to rely on Glean Platform, as it can accurately provide the answers.

There are multiple ways in which Glean Platform can be improved. Although it is a very good platform, I think the agent workflows can be more advanced. For example, if I can attach my Jira epics and then the data sources for the agents would make it even more beneficial.

In terms of user experience, a no-code agent builder would be amazing. If someone has no technical expertise, then a no-code agent builder would help them create really advanced agents. Glean Platform should also have a personalized experience on Glean Platform, as this is something that is missing as of now. The homepage can also be improved; right now, it shows suggested recent mentions and trending topics. More context can be given, for example, having ongoing Slack conversations highlighted would be useful if it can use its judgment.

Another thing that can improve is suggested chat prompts. Maybe Glean Platform can be integrated just like Gemini or Tactic to record meetings and go through transcripts more easily. This is the only missing feature. Additionally, the agents can be made more user-friendly.

I think adding the capability to join calls, go through transcripts and provide real-time question and answers just like Gemini would give an extra score, especially given the context that Glean Platform has from Slack and Confluence. Glean Platform is in a much better position than any other AI tool to provide those answers during calls. Transcript AI processing is one feature that I would like to have.

I have been using Glean Platform for one year now, and I mostly use it to ask questions on the documentation that we have uploaded on Glean Platform. I use it to create small projects.

Glean Platform is stable.

We have noticed that Glean Platform is scalable and can handle growth and increased workload.

My company is a partner of this vendor.

I would say our turnaround time for supporting our teams has been reduced by ninety to ninety-five percent. Additionally, the productivity of employees has increased by at least twenty percent by using Glean Platform. These are metrics which have been calculated and approximated to the nearest whole number. We have not been able to reduce the number of employees, but we have been able to ensure that they now spend time on things that are more important than just going through documents or answering questions.

Pricing, setup cost, and licensing for Glean Platform have been seamless; there are no hurdles here.