The solution is used across three main areas: understanding, execution, and improvement. It excels in modeling processes, providing work instructions embedded in processes for comprehension by end-users. The solution supports real-time collaboration and execution of processes as cases, allowing the design of forms and quizzes. Additionally, it facilitates improvement through feedback collection, quizzes, and event data generation. The open API enables integration with tools like Power BI or process mining for insights.
Facilitates improvement through feedback collection, quizzes, and event data generation
What is our primary use case?
What is most valuable?
Gluu has a mobile app catering to field workers. Normal workers use the web app, a complete cloud-based solution. They log in on any device and access the system. Gluu filters and displays relevant information based on the user's role in the processes. Users can set it up to view as a viewer, worker, manager, or controller of the area. The front end offers different views but provides an easy dashboard for employees. On the dashboard, users can configure it to show tasks, related work instructions, and connected processes. It's very user-friendly, allowing end-users to understand their tasks and processes without needing in-depth knowledge.
What needs improvement?
The tool integrates AI into the process modeling aspect. I believe this addition will significantly enhance usability. Additionally, it might be beneficial to have the capability to import content from other tools into this platform. Our platform follows its business process modeling notation standard, which differs from BPM. It uses a simpler notation, making it easier. The ability to import content from other tools could accommodate users accustomed to different standards.
For how long have I used the solution?
I have been using the product for more than a year.
What do I think about the stability of the solution?
Having used this tool for a little over a year now, it has never presented any problems. There have been no failovers, errors, or any issues whatsoever. It has consistently proven to be very stable.
What do I think about the scalability of the solution?
You can start with as few as two or three people, if you prefer, and then scale as large as you need. We have cases of companies with thousands of processes, each containing more than a thousand steps. In each process, numerous processes are associated. I'm collaborating with a senior member from a major banking sector client. They have an extensive range of processes, so scalability is not a concern.
How are customer service and support?
The responsiveness is quick, not only for technical questions but also for enhancements. For instance, I wanted to integrate with Jira, and the API didn't initially cater to it. However, they addressed it promptly, and it was very quick
How would you rate customer service and support?
Positive
How was the initial setup?
The tool's deployment is easy. I signed up for the demo account and received instructions on creating processes and basic functionalities. As I delved deeper into the demo account, I never felt lost. The online help is fantastic, providing instant assistance. If ever I got stuck, I could click on a message and easily find the answers I needed.
Deployment is one thing, and using the tool is another. There are more intricate aspects like API integration, which may not be immediately clear, but by reading through the old files, you can easily grasp how it works. Getting started is straightforward, and you can delve slightly deeper. There's no installation process involved; in my case, I didn't have to set up single sign-on. However, if you need to configure single sign-on, it's a quick and easy process.
What's my experience with pricing, setup cost, and licensing?
The tool is cheaper compared to typical German products. I rate the product’s pricing a four out of ten. The cost depends on the model you choose. If you go bigger, like a thousand or more users, the pricing differs and becomes more cost-effective. The basic license, known as the professional license, is twenty-one euros per person per month. This license is for those who create content and manage it. If you have a significant number of workers, like a hundred or more, they would need the basic license. In the company I'm currently working with, which is set to exceed a thousand users, the cost scales down to less than two dollars per user per month. So, the pricing scales nicely as you go up in user numbers.
What other advice do I have?
Our clients are mostly SMEs but we have bigger clients as well. I would rate the ease of integration with Gluu and our existing systems as very easy. Everything is in Swagger, and it's open for reading and testing online. If you come across an endpoint that you don't see, you can use instant messaging to request it. They will respond with an estimated time for implementation, build it in, and make it available for everyone if it makes sense. Additionally, the documentation is very well-detailed.
It helps to run your audits. You can define processes along with measurements and metrics. Additionally, you can set up questionnaires and quizzes for various areas, allowing you to conduct compliance checks within the tool itself.
For example, I use the tool for my sales process instead of a CRM system. I've designed my own CRM/sales process, and when I receive a new lead, I initiate the process in Gluu. It guides me through all the necessary steps, providing forms and screens as needed.
I evaluated various IT systems last year, and for me, it was clear that Gluu is the best solution for achieving adoption in business process management within a company. It's not a theoretical tool; it's not overly complicated. It's very functional and practical. So, from that perspective, I would rate it a ten out of ten.
