Gong Reviews

My main use case for Gong involves call recordings, transcripts, and follow-up emails.

Gong records all of my conversations, so I can easily go back to those conversations in case I missed anything or need to follow up accordingly. Gong will automatically send me transcripts, highlights, and overall summaries of the calls I have, as well as follow-up emails that I can then use.

I enjoy that Gong easily summarizes my calls and call notes, so I can easily action them for my accounts after the call.

The best features Gong offers include the fact that it summarizes my calls, AI-generated follow-up emails, and overall call notes.

The AI-generated follow-up emails help me in my day-to-day work by definitely saving time and helping my overall workflow, as opposed to me having to go back into the call and listen to it again or read the transcripts before creating a follow-up email. This already has it ready to go as soon as the call is done.

Gong has positively impacted my organization by definitely saving time, as we have a very big focus on utilizing AI. AI-generated follow-up emails and summaries definitely save me time, and the fact that we can take snippets and share them, whether internally or externally from the call, is seamless and rather simple.

I chose a nine for Gong because I think there's always room for improvement. Even if I can't pinpoint exactly what it is, I wouldn't say any product is perfect, so I'm sure there are ways to improve Gong. If I knew exactly how, I would love to share.

I have been using Gong for four years.

Gong is pretty stable, and I have not experienced any downtime or technical issues.

Gong has definitely been scalable with our needs.

I have never needed to contact customer support for Gong.

I did not previously use a different solution before Gong.

I am not involved in measuring the ROI from this particular product, but I can say that I personally benefit in time saved in my workflow.

I did not evaluate other options before choosing Gong.

I would say Gong has helped me save a noticeable amount of time compared to my previous workflow and has made collaboration easier.

My advice to others looking into using Gong is that I think it's very useful, very helpful, very efficient, and will definitely help save time.

I rate Gong a nine out of ten.

We feed all of our Zoom calls through Gong. Most of my meetings aren't face-to-face; they're over Zoom. Whether my customers are in the States, in Europe, or in New Zealand, Gong records all the calls and provides feedback. It logs all calls, allowing us to comment on them and have internal discussions. For sales training calls with a customer's SDR team, I'll often record on Gong and send it to my customer as a training resource.

Gong records all our calls, giving us feedback and creating a central platform for communication within our company. It's powerful for sales training and providing resources to our customers. Using the AI, Gong summarizes calls, gives notes, suggests follow-up emails, and provides useful statistics like talking time and sentiment scores. It also transcribes calls, allowing us to search transcripts with AI for insights about the account, including sentiment in calls and emails, without relying solely on my notes. This centralization makes Gong a great tool.

I would improve the interface for searching themes or words in the history of calls and emails. Instead of scrolling through all of them, I'd prefer a more manageable list for easier navigation.

I've been using Gong for two years.

I've never used it.

Positive

It's not my responsibility, but it's easy to learn as an end-user.

As an end-user, I'm not the one to talk about ROI. However, I think the time saved through centralization and the ease of gaining insights into accounts saves time.

Gong is a powerful tool that I feel like I'm only scratching the surface with. Even before the AI, it was a great way to centralize and keep track of calls and accounts. With AI, summarizing calls and ensuring I don't miss anything makes it even better. I rate Gong a nine because it has been highly helpful and improved our efficiency at work. The overall rating I would give Gong is 9.

My main use case for Gong is call summarization, call recordings, AI summaries, and tracking operations.

The most valuable features of Gong are the call recording and AI summaries. The call recording feature is beneficial because it allows me to remember everything from a call, including slides shared, topics discussed, and next steps. Being able to search within the call for various keywords and topics is incredibly beneficial. Having call recordings and summaries helps our team have complete visibility into calls. Sales leadership can search by various parameters such as topics, keywords, deal stage, close date, and even see all email communication on the timeline feature. It helps everyone across the sales organization.

I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary. This is because when using the AI summary from Gong to log a call in Salesforce, it may leave out important details that I deem significant, which Gong’s AI may not.

I've been using Gong for about five years now.

Gong is very scalable.

The customer support is fantastic. Every time we've needed something, they were quick to get back to us and resolve our issues.

Positive

Gong was our first solution in this area.

The initial setup was very straightforward, involving linking it to email and Salesforce, which every user can do via API.

I don't have a clear ROI, but it’s been incredibly beneficial regarding time savings.

My biggest piece of advice is to ensure Gong suits your organization's needs and that it has all the right features. There are alternatives, such as SalesLoft, which has a module with call recording functionality. It's important to explore all the added features and benefits that Gong offers. I would rate Gong as a ten because it leaves little room for improvement. We love it, use it every day, and have not needed customer support. My overall rating for the solution is 10 out of 10.

My main use case for Gong has two parts: one is for sending the recording to the client in a secure way, and the other one is to prepare for calls. I go into the account and see what has been done and everything is just right there.

A quick specific example of how I use Gong to prepare for calls is that I had to cover for another coworker, and Gong sends a link or an email that allows me to see what has been done and talked about with the client. That helped me to prepare because I didn't have any background and I didn't have a ton of time as this was last minute.

I really appreciate the tool; it summarizes everything, it's very user-friendly, and I can type in a word that maybe I remember the customer mentioned, and it will highlight that part for me so I can go back and say, "Hey, I remember you said so and so," and I really appreciate that part of the platform.

The best features Gong offers include the email that lets me prepare for the call and gives me a summary of everything that has been done. I don't remember the name specifically, but it's similar to prepare with AI or prepare for your call or something along those lines, and definitely, that's what has made a difference for me.

The summary helps me save time or work more efficiently because I don't have to go through all the calls and emails trying to understand what was discussed. I don't have to go in-depth to listen to the call and grasp what were the main ideas or what could be missing. It actually gives me everything with bullet points and sections. I know it was only yesterday, but I was reading through, and it was so good and so summarizing. I really loved that.

Gong has positively impacted my organization because it provides a secure way for us to share recordings with our clients, and it also uses AI to translate what is being said, which is helpful in case they share this recording with somebody who cannot hear very well. They can actually read, and the subtitles are pretty accurate. Every now and then it will miss a word, but thinking of being more inclusive, Gong is a great tool for that. If I have the summary and can read through, I can show up to the call prepared; I will feel more confident, and clients will know that even though maybe they had a call a few months ago with an AE, because I listened to it or read the summary, I already know what they said and I'm not going to ask, "Hey, what's your goal?" I saw actually that this is one of your goals. How's everything going? Have you tried this feature? And I can have a more specific conversation with the client and take into consideration things that have already been discussed.

Gong is such a great tool that it's hard for me to give input. I'm fascinated by it, and they always send emails about what has been changed recently. I don't have any suggestions at this time.

I have been using this solution almost a year now.

Gong is stable.

I have never needed customer support for Gong. The tool is very user-friendly, and I've never had glitches or anything.

I did not previously use any different solution; I did not use any other recordings. I have seen Zoom does the same thing and provides a recording and will give a summary, but it's nothing close to what Gong does.

My advice to others looking into using Gong is to go for it. It's really easy to use, the recordings are very good, it has transcripts, and I can ask something about the call, and it will generate the answer with AI. It provides a safe platform for your clients to go back and watch the recording, and it lets me know when somebody has watched the recording. If someone is just starting, I can save calls, create files of calls that I really liked, and share them with new employees to help them see how calls should be handled or examples of great customer service or people thinking outside of the box. It allows me to focus not only on clients but also on training new employees, and I think that's a pretty cool feature. I would rate this product a ten out of ten.