Gong Reviews

My main use case for Gong is call summarization, call recordings, AI summaries, and tracking operations.

The most valuable features of Gong are the call recording and AI summaries. The call recording feature is beneficial because it allows me to remember everything from a call, including slides shared, topics discussed, and next steps. Being able to search within the call for various keywords and topics is incredibly beneficial. Having call recordings and summaries helps our team have complete visibility into calls. Sales leadership can search by various parameters such as topics, keywords, deal stage, close date, and even see all email communication on the timeline feature. It helps everyone across the sales organization.

I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary. This is because when using the AI summary from Gong to log a call in Salesforce, it may leave out important details that I deem significant, which Gong’s AI may not.

I've been using Gong for about five years now.

Gong is very scalable.

The customer support is fantastic. Every time we've needed something, they were quick to get back to us and resolve our issues.

Gong was our first solution in this area.

The initial setup was very straightforward, involving linking it to email and Salesforce, which every user can do via API.

I don't have a clear ROI, but it’s been incredibly beneficial regarding time savings.

My biggest piece of advice is to ensure Gong suits your organization's needs and that it has all the right features. There are alternatives, such as SalesLoft, which has a module with call recording functionality. It's important to explore all the added features and benefits that Gong offers. I would rate Gong as a ten because it leaves little room for improvement. We love it, use it every day, and have not needed customer support. My overall rating for the solution is 10 out of 10.

My main use case for Gong has two parts: one is for sending the recording to the client in a secure way, and the other one is to prepare for calls. I go into the account and see what has been done and everything is just right there.

A quick specific example of how I use Gong to prepare for calls is that I had to cover for another coworker, and Gong sends a link or an email that allows me to see what has been done and talked about with the client. That helped me to prepare because I didn't have any background and I didn't have a ton of time as this was last minute.

I really appreciate the tool; it summarizes everything, it's very user-friendly, and I can type in a word that maybe I remember the customer mentioned, and it will highlight that part for me so I can go back and say, "Hey, I remember you said so and so," and I really appreciate that part of the platform.

The best features Gong offers include the email that lets me prepare for the call and gives me a summary of everything that has been done. I don't remember the name specifically, but it's similar to prepare with AI or prepare for your call or something along those lines, and definitely, that's what has made a difference for me.

The summary helps me save time or work more efficiently because I don't have to go through all the calls and emails trying to understand what was discussed. I don't have to go in-depth to listen to the call and grasp what were the main ideas or what could be missing. It actually gives me everything with bullet points and sections. I know it was only yesterday, but I was reading through, and it was so good and so summarizing. I really loved that.

Gong has positively impacted my organization because it provides a secure way for us to share recordings with our clients, and it also uses AI to translate what is being said, which is helpful in case they share this recording with somebody who cannot hear very well. They can actually read, and the subtitles are pretty accurate. Every now and then it will miss a word, but thinking of being more inclusive, Gong is a great tool for that. If I have the summary and can read through, I can show up to the call prepared; I will feel more confident, and clients will know that even though maybe they had a call a few months ago with an AE, because I listened to it or read the summary, I already know what they said and I'm not going to ask, "Hey, what's your goal?" I saw actually that this is one of your goals. How's everything going? Have you tried this feature? And I can have a more specific conversation with the client and take into consideration things that have already been discussed.

Gong is such a great tool that it's hard for me to give input. I'm fascinated by it, and they always send emails about what has been changed recently. I don't have any suggestions at this time.

I have been using this solution almost a year now.

Gong is stable.

I have never needed customer support for Gong. The tool is very user-friendly, and I've never had glitches or anything.

I did not previously use any different solution; I did not use any other recordings. I have seen Zoom does the same thing and provides a recording and will give a summary, but it's nothing close to what Gong does.

My advice to others looking into using Gong is to go for it. It's really easy to use, the recordings are very good, it has transcripts, and I can ask something about the call, and it will generate the answer with AI. It provides a safe platform for your clients to go back and watch the recording, and it lets me know when somebody has watched the recording. If someone is just starting, I can save calls, create files of calls that I really liked, and share them with new employees to help them see how calls should be handled or examples of great customer service or people thinking outside of the box. It allows me to focus not only on clients but also on training new employees, and I think that's a pretty cool feature. I would rate this product a ten out of ten.