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Fathom vs Gong comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fathom
Ranking in Conversation Intelligence Software
4th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Gong
Ranking in Conversation Intelligence Software
1st
Average Rating
8.8
Number of Reviews
11
Ranking in other categories
AI Customer Experience Personalization (3rd), AI Sales & Marketing (6th)
 

Mindshare comparison

As of January 2026, in the Conversation Intelligence Software category, the mindshare of Fathom is 10.2%, down from 13.5% compared to the previous year. The mindshare of Gong is 14.4%, down from 14.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Conversation Intelligence Software Market Share Distribution
ProductMarket Share (%)
Gong14.4%
Fathom10.2%
Other75.4%
Conversation Intelligence Software
 

Featured Reviews

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Matheus Paschoalin - PeerSpot reviewer
Account Executive (Medium Business) at a computer software company with 1,001-5,000 employees
Call reviews have boosted follow-ups and coaching but still need richer local insights and training
One of the things that I mentioned is the information that Gong has here in Brazil. I think there are other generative AIs that have good information, providing good information about the companies. Gong in this field is a bit not ahead. It has to improve more. One point that I would like to see in Gong in the future would be to have more information about Brazilian companies that could help our life in sales. Gong should be more updated and be more full of information about our specific market. The points that I already mentioned, which are the updates and the information updates that are not really updated, are why it wouldn't be a 10. Another point of not being a 10 is the training that we have from Gong. I've never seen a person from Gong talking with us, giving us training or providing videos or training specific for sales in Gong. It depends on us to navigate in Gong, but we don't have much information and training that I think would be nice for us to have.
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881,082 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Computer Software Company
14%
Financial Services Firm
9%
University
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise2
 

Questions from the Community

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What needs improvement with Gong?
Gong can certainly improve in terms of certain scenarios where Gong fails in terms of customer support. Gong does not integrate well within Microsoft Teams calendars. Sometimes the extension gets m...
What is your primary use case for Gong?
My main use case for Gong is working in customer success, where Gong is super helpful during onboarding calls and the journeys that we track through customer success to improve the feedback that we...
What advice do you have for others considering Gong?
On a scale of one to ten, I would rate Gong overall as an eight. I chose an eight because there are two things that can be improved in Gong, so minus two. Those improvements affected my experience ...
 

Comparisons

 

Overview