Gong Reviews

Name: Gong
Brand: Gong
Rating: 4.5 (12 reviews)

Vendor: Gong

4.5 out of 5

12 reviews
100% willing to recommend

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What is Gong?

Gong leverages advanced analytics and AI to gain insights into sales conversations, aiding teams in enhancing performance and outcomes. It revolutionizes the way businesses understand customer interactions for increased efficiency.

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Gong is the #1 ranked solution in top Conversation Intelligence Software solutions, #1 ranked solution in top AI Sales & Marketing solutions, and #2 ranked solution in top AI Customer Experience Personalization solutions. PeerSpot users give Gong an average rating of 9.0 out of 10. Gong is most commonly compared to Salesforce Sales Cloud: Gong vs Salesforce Sales Cloud. Gong is popular among the small business segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 10% of all views.

Helped 893,221 peers since 2012

Featured Gong reviews

Matheus Paschoalin

Account Executive (Medium Business) at a computer software company with 1,001-5,000 employees

One of the things that I mentioned is the information that Gong has here in Brazil. I think there are other generative AIs that have good information, providing good information about the companies. Gong in this field is a bit not ahead. It has to improve more. One point that I would like to see in Gong in the future would be to have more information about Brazilian companies that could help our life in sales. Gong should be more updated and be more full of information about our specific market. The points that I already mentioned, which are the updates and the information updates that are not really updated, are why it wouldn't be a 10. Another point of not being a 10 is the training that we have from Gong. I've never seen a person from Gong talking with us, giving us training or providing videos or training specific for sales in Gong. It depends on us to navigate in Gong, but we don't have much information and training that I think would be nice for us to have.

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Michael_Sherman

Manager, Customer Success at insightsoftware

I think the best features Gong offers are that the transcription is really strong. You can take that and put that into something like Claude or ChatGPT and use that transcription right away. You can also share those calls with other individuals internally. I think the external sharing might need some work, as if Gong had the ability to edit the calls. Right now, I have to go into Microsoft editor if I want to edit out the beginning of the call or something similar. So perhaps if Gong could be enhanced with the ability to edit these calls for external use to eliminate any confidential information and send that call to the client in an easy, quick way would be beneficial. I would like to add that the analytics seem straightforward and on point, as well as the integrations seem very clear and easy to use. Everything is sort of right there. I use it daily. Gong has positively impacted my organization by improving efficiency. At the end of the day, it is helping our renewal rate, which is the purview of Customer Success Manager roles. It is the ARR. Being able to have these client touchpoints, analyze them and share them internally, is really powerful to be able to cut right to cross-departmental issues that might affect retention. I think that is probably the biggest factor and value that Gong has, at least for my role.

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Ayelet Wexler

CSM at PeerSpot

There are many features in Gong that I personally don't use, such as managing pipeline and anything related to that because it's just not something I use so much in my job, which is more on the customer success side. The features I use the most are recording, sharing with customers parts of recordings, and being able to search within calls, allowing me to easily find specific parts of a call that I need to share internally or externally, and the summaries have been helpful. The training and coaching aspect has been improved since we started using Gong, as people are able to go back, refer to calls, analyze them, and get feedback, while managers and leaders can look into it and give comments directly onto the call in specific areas, making training and giving feedback on customer calls much easier.

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Gong mindshare

As of May 2026, the mindshare of Gong in the Conversation Intelligence Software category stands at 15.4%, down from 18.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Conversation Intelligence Software Mindshare Distribution
Product	Mindshare (%)
Gong	15.4%
Granola	7.7%
Read AI	7.0%
Other	69.9%

Conversation Intelligence Software

PeerResearch reports based on Gong reviews

Type	Title	Date
Product	Reviews, tips, and advice from real users	May 10, 2026	Download
Comparison	Gong vs Salesforce Sales Cloud	May 10, 2026	Download

Valuable Features

"My advice to others looking into using Gong is to go for it; it's really easy to use, the recordings are very good, it has transcripts, and I can ask something about the call, and it will generate the answer with AI."
"Gong has positively impacted my organization by improving efficiency, helping our renewal rate, and enabling us to analyze and share client touchpoints internally to quickly address cross-departmental issues that might affect retention."
"Gong has positively impacted my organization because as customer success managers and sales team members, we all have quite a few accounts."

Room for Improvement

"I think the external sharing might need some work, as if Gong had the ability to edit the calls."
"Gong can be improved with the follow-up email feature."
"Gong could be improved with a little bit better AI on the follow-ups, as I still find myself using Gong AI-generated follow-up emails with my own parameters in ChatGPT."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Gong Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	3

By reviewers

By visitors reading reviews
Company Size	Count
Small Business	53
Midsize Enterprise	22
Large Enterprise	41

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

10%

Construction Company

Computer Software Company

Comms Service Provider

Marketing Services Firm

Insurance Company

Healthcare Company

University

Outsourcing Company

Educational Organization

Manufacturing Company

Transportation Company

Non Profit

Recreational Facilities/Services Company

Wireless Company

Government

Wholesaler/Distributor

Media Company

Recruiting/Hr Firm

Retailer

Pharma/Biotech Company

Energy/Utilities Company

Hospitality Company

Performing Arts

Real Estate/Law Firm

Religious Institution

Renewables & Environment Company

Aerospace/Defense Firm

Compare Gong with alternative products

Learn more about Gong

Gong provides comprehensive analysis on sales call patterns, behaviors, and language, identifying what works in successful deals. Its AI-driven capabilities automate data capture, delivering actionable insights and enabling sales teams to strategize effectively. Users benefit from enhanced coaching opportunities and real-time visibility into deal progress.

What are the most notable features of Gong?

AI-Powered Analytics: Automatically transcribes and analyzes sales conversations to extract key insights.
Deal Intelligence: Provides real-time updates on deal progress and identifies risks.
Call Review: Enables managers to review calls and provide targeted coaching for improvement.
Performance Insights: Tracks key performance metrics to advise on best sales practices.
Integration: Seamlessly integrates with CRM systems for a unified data view.

What benefits and ROI should users expect from Gong?

Increased Sales Efficiency: Insightful data leads to more effective sales tactics.
Better Training: Managers use data-driven insights to enhance team skills.
Improved Deal Close Rates: Real-time analytics help identify winning strategies.
Data-Driven Decisions: Empowers teams with actionable intelligence.

Gong has been successfully implemented across industries like SaaS and telecom, driving significant sales improvements. Companies in these sectors use it to optimize customer interaction strategies and boost sales team productivity, proving its adaptability to specific industry needs.

Product Categories

Conversation Intelligence Software

AI Customer Experience Personalization

AI Sales & Marketing

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Gong Reviews Summary
Author info	Rating	Review Summary
Account Executive (Medium Business) at a computer software company with 1,001-5,000 employees	3.5	I primarily use Gong for deep call analysis, generated follow-ups, and email creation, finding its AI features and past coaching valuable. While stable and largely scalable, I believe it needs improved local market data and better training. I rate it 7/10.
Manager, Customer Success at insightsoftware	4.5	I use Gong daily for client call recording and analysis, significantly boosting efficiency and renewal rates, contributing to a 10% ARR increase. Its transcription is great, but external sharing and editing features need improvement.
CSM at PeerSpot	4.0	I find Gong invaluable for recording customer calls, providing excellent summaries and analysis for follow-ups and training. It's reliable and user-friendly. While great, I'd appreciate direct email creation and action item tracking within the platform.
Senior Director, Revenue at a tech company with 51-200 employees	4.5	I find Gong invaluable for monitoring and training sales teams, offering great call summaries and an intuitive UI. However, its AI features for call follow-ups and mutual action plans are still lacking, requiring me to use external methods.
Account Executive at a tech company with 51-200 employees	4.5	I save time with Gong by automating note-taking and follow-ups, improving my coaching and win rates. Its call recording and AI features are invaluable. It’s a superior, scalable solution, though its AI could be better.
Head of Marketing at a tech company with 51-200 employees	5.0	Gong is invaluable for my marketing, providing accurate call transcripts. This helps me understand customers and shape strategies without attending calls, saving significant time. I highly recommend it for marketing teams.
Customer Success Manager at a tech vendor with 501-1,000 employees	4.5	I use Gong mainly for call prep and reviewing transcripts, helping me understand accounts. Transcription is invaluable, though follow-up emails and accuracy need improvement. It boosts team collaboration, new hire onboarding, and customer satisfaction, earning it a 9/10.
Technical support engineer at a outsourcing company with 501-1,000 employees	4.0	I use Gong for customer success, valuing its AI summaries and integrations that save time and improve accuracy. However, my experience is marred by poor Microsoft Teams integration and slow customer support, which impacted my workflow.

Title	Rating	Mindshare	Recommending
Salesforce Sales Cloud	4.2	4.4%	94%	118 interviews Add to research
HubSpot Sales Hub	4.0	N/A	86%	23 interviews Add to research