Gong Reviews

My main use case for Gong is to deep dive into the calls that I do with my leads. After every call that I do, I record through Gong and check all the most important information that I have from the lead. I use it to do follow-ups, create emails, and help me structure the next steps.

For example, I had a call two weeks ago before Christmas, and it was a crowded week with a lot of calls, so I didn't have much time to check lead per lead. I basically used the generated follow-up feature that Gong has inside to help me give speed to the process. I could do the follow-ups with those leads that I spoke to.

I also go back to the transcript of the calls after I have the calls to make sure all the information that I spoke with them was accurate. One of the things that I use after the call is the 'ask anything about this call' field in Gong, asking one specific question. For example, I ask how the client responded when I said that the fee of our service was X percent.

I also like to see if I'm spending more time speaking than the person that is speaking with me. Gong has a couple of bars that show the percentage of time that you spend speaking and the time that the person speaking with you spent in the call. I track that to see if I'm speaking too much. We try to maintain a 70% and 30% split with the client.

The best features Gong offers include the 'ask anything about this call,' which is an AI feature that allows me to ask something and it delivers interesting information and summarizes it. The generated follow-up email is also a really nice tool to use. We have used the scoring and feedback features in the past, where my manager would watch my calls and point out all the things that I had to improve throughout the call. I didn't have to see the whole call; he could point to specific times in the call where I had these improvement points. He could also give feedback and a score, from one to five stars, on how good the call that I had was.

Out of those features, the one I find myself using the most day-to-day is the generated follow-up email, which is really nice because it sums up all the things that we spoke about in the call. It's really helpful. We used to have other insights in Gong, but I think they changed our subscription, so we don't have that anymore. Insights was a really nice tool that we used to have because it crossed the information not only from the calls that I had been doing but the calls from the other teammates too, creating comparisons so everyone in the team could work from each other's jobs. It was a really nice tool to use.

I think now we don't have access to that anymore, but I would say the follow-up email is my go-to. Specifically for me in Brazil, I think the information that it gets from the internet about the deal and the company is not that accurate. Sometimes they don't have much information about that, so I think that's an improvement point. If it had more information about the companies that I spoke about here in Brazil, it would be helpful to generate more insights about the lead.

One of the things that I mentioned is the information that Gong has here in Brazil. I think there are other generative AIs that have good information, providing good information about the companies. Gong in this field is a bit not ahead. It has to improve more. One point that I would like to see in Gong in the future would be to have more information about Brazilian companies that could help our life in sales. Gong should be more updated and be more full of information about our specific market.

The points that I already mentioned, which are the updates and the information updates that are not really updated, are why it wouldn't be a 10. Another point of not being a 10 is the training that we have from Gong. I've never seen a person from Gong talking with us, giving us training or providing videos or training specific for sales in Gong. It depends on us to navigate in Gong, but we don't have much information and training that I think would be nice for us to have.

I've been using Gong since 2024, so it's been approximately two years.

Gong is totally stable in my experience. I think it is a really nice tool, and I really enjoy using it. Right now, it's a really important tool for my work and for my colleagues' work too. However, I think we should use it more. We should train more about Gong and use more of the tools available.

I think Gong is pretty scalable. For example, when we started using it, we did a test only with a couple of employees and had only eight people using it. After a couple of months, we saw all the power and impact of the software, so we increased it to all the employees, making it a mandatory tool in our process and calls. Gong was really scalable. However, the training and all the scoring and feedbacks, I don't think that was too scalable, and I think that's why we kind of stopped using it. We still use it to record, transcribe, and create the follow-ups, which is pretty scalable. For a couple of things, it's really scalable, and for others, it's not that scalable. I'm not sure if it's totally Gong's fault; maybe it's our fault too.

We used to have Google Meet for all the calls that we do, and we used to use the transcript from Google Meet, but it wasn't that accurate two years ago, so we kind of stopped using it. Gong was the first one that we actually hired, so it's the only experience that I have.

I don't have too many other details to share because I only use it right now; I'm not involved in purchasing, so I don't know how much it costs for the subscription. I would like to have the other tools in Gong that we used to have in the past, but I don't know why they decided to change the subscription type that we have today. It's not really an improvement for Gong, but maybe for my company, in terms of why did they decide to downgrade our plan.

Unfortunately, I don't have that information because I don't work with the purchase of the software, so I don't have the ROI information that you asked about. Probably there's a team that has all this information, but as I'm just a user, I use it on my daily basis.

The team responsible for purchasing this type of software searched for other options, but in my mind, we only had Gong as an option for video recordings and transcription software to use.

I think faster follow-ups is a really nice point. As I mentioned in the example before, in this month, we had a huge amount of leads, so we had a lot of things going on and didn't have much time to develop the follow-ups. Gong impacted really positively because it basically made the process faster with the follow-ups. I think with the close rates, there wasn't that improvement that I expected because it's more a follow-up tool. After that, you have to use other tools to help you with the follow-ups, basically other tools with more insights about the company, which I think Gong doesn't have. Better coaching is absolutely another point. When we used to do the scoring and the feedback, it was a really nice initiative. Everyone would learn from it, and we could see all the calls and exchange a lot of expertise in the field. I think better coaching is also another point really helpful in our metrics.

I would rate Gong a seven on a scale of one to ten.

I think the first thing for the company to see Gong as a tool is to evaluate how advanced your internal processes are. It's a really nice tool to have, but you need to have a good structured process in sales to use it in the best way. For example, we started with the biggest tool that Gong has with all its features, but we couldn't use it, so it wasn't really helpful. We kind of went back to the basics, which is also a really good tool to use. I think the first perspective for the company would be to see how advanced the processes are internally so you can bring another tool to help with that. Otherwise, it would just be another tool that is misused and therefore not really helpful and costly.

My main use case for Gong is client call recording, transcription, analysis, and customer forecasting.

A quick specific example of how I use Gong for those purposes is that all of our client calls are linked via Outlook and Salesforce to Gong, so it automatically accepts Gong recorder to our client calls. Last week, we had a client call about some negative issues the client was having with the implementation of a software product. I was able to record the call, share the call with the client who wanted the recording of that call, but also with our internal tech team. We were able to share Gong page internally with non-client-facing people so that they could listen to that call and get the technical and sentiment information from the client.

I have something else to add about how I use Gong, as we are working to implement Gong into our internal AI agent customer success agent system, linking it to Salesforce, to Jira tickets, and for overall dashboarding, retention reporting, and analysis of lost clients as well. It is a very big part of our analysis.

I think the best features Gong offers are that the transcription is really strong. You can take that and put that into something like Claude or ChatGPT and use that transcription right away. You can also share those calls with other individuals internally. I think the external sharing might need some work, as if Gong had the ability to edit the calls. Right now, I have to go into Microsoft editor if I want to edit out the beginning of the call or something similar. So perhaps if Gong could be enhanced with the ability to edit these calls for external use to eliminate any confidential information and send that call to the client in an easy, quick way would be beneficial.

I would like to add that the analytics seem straightforward and on point, as well as the integrations seem very clear and easy to use. Everything is sort of right there. I use it daily.

Gong has positively impacted my organization by improving efficiency. At the end of the day, it is helping our renewal rate, which is the purview of Customer Success Manager roles. It is the ARR. Being able to have these client touchpoints, analyze them and share them internally, is really powerful to be able to cut right to cross-departmental issues that might affect retention. I think that is probably the biggest factor and value that Gong has, at least for my role.

Gong can be improved in terms of external sharing and editing, as the editing and being able to share an edited version of the call might be my biggest improvement. Other than that, everything is pretty smooth.

I appreciate the consideration and do not have anything else to add about needed improvements, as that is the main thing on my mind right now.

I have been using Gong for two and a half years.

Gong seems very stable in my experience, as I have had no connection issues with email or with the recordings or anything similar, and no downtime that I could have observed.

Gong's scalability has been excellent for my organization. It has handled our needs as we have grown or expanded, as rolling out not only to the sales team but to the Customer Success team shows the amount of trust that we have and the value that it has for us as client-facing people.

I have not interacted with Gong's customer support, but I have heard it has been very smooth.

My experience with pricing, setup cost, and licensing is that I was not really the one who did the pricing or the setup implementation. I do know that it was rolled out to the Customer Success team as well as the sales team. I am not able to give more information on the pricing or the implementation. From my point of view, it has been pretty smooth.

I have seen a return on investment since using Gong, as the ARR has gone up overall by ten percent, and I think Gong has probably been a big part of that. I myself have not quantified exactly the effect that Gong has had. I can tell you it is part of our daily toolbox.

My advice to others looking into using Gong is to use it every day. Link it to your Outlook. Really get in there, grab the transcripts, put them in Claude. Really use it. It is quite a tool if you put it into your daily tool set, as we do.

I do not have any additional thoughts about Gong before we wrap up, as it seems to be a great tool. I would rate this review as a nine out of ten.

My main use case for Gong is that it gives me time back, as it eliminates manual note taking with call recaps by recording all of my calls, allowing me to have tighter and more credible follow-ups instead of spending all that time on a call writing notes.

My main use case for Gong includes two aspects: first, call recording, and second, the ability to use Gong to highlight the entire conversation that happened via AI.

Gong has positively impacted my organization hugely, as we run pipeline meetings from Gong and I can ask questions around MEDDIC and MEDDPICC while getting better visibility and more predictable revenue.

While I don't have tangible metrics, I can say that win rates have increased, and the ramp time and better coaching I receive from listening to calls is incredible, saving me four to five hours a week just with the follow-up feature.

Gong eliminates the manual note taking that I would usually do on a call, which helps with my follow-up; instead of spending fifteen to twenty minutes after every call writing notes, I move straight into the follow-up piece, capturing quotes, objections, and signals so my follow-ups sound as if I was truly listening.

Gong shows me which questions I should have asked by highlighting discovery areas where I may be weak or if I talked too much, sharpening my discovery muscle and improving my self-coaching.

The best features that Gong offers include the ability to help me write a follow-up email that makes sense and aligns with what the customer said on the call, and the AI piece that helps me draft a follow-up email based on the transcript.

I use Gong's AI-powered email follow-ups for every call, as after every discovery call it generates that follow-up email right away for me to spot check and maybe add a few things I remember or want to elaborate on.

I find the pipeline feature, the AI feature, and the call recording feature to be the most important features that I use.

Gong could be improved with a little bit better AI on the follow-ups, as I still find myself using Gong AI-generated follow-up emails with my own parameters in ChatGPT.

As AI gets smarter, I think Gong could recommend questions based on actual business scenarios, which would help move deals along faster and provide responses that are helpful for new business representatives.

I have been using Gong for roughly five years.

Gong is stable.

Gong's scalability is easy; I scale it across a new logo team, a customer success team, and leadership asking questions, making it super scalable across the organization.

I have never had any problems with Gong, so I would say customer support is good.

Positive

I previously used Chorus but believe Gong is head and shoulders above the competition against Chorus and Zoom.

While I don't have actual numbers, the time saved has been huge; with seven calls a week, Gong has to be saving me four to five hours a week in terms of manual tasks.

If you are looking into using Gong, my advice would be to determine what you are trying to solve, as it offers a lot of features such as recording calls, automatic note-taking, a user-friendly interface, and the ability to showcase areas for improvement. I would rate this solution a nine out of ten.

My main use case for Gong is primarily for the marketing team, though the sales team uses it for all their calls. It is beneficial for me on the marketing team because I am able to check what customers, clients, or potential customers are saying, and I can use the transcript functionality and copy that over to ChatGPT and use that in my marketing. It is a good way for me to stay informed and use insights for my marketing purposes.

I use those insights in my marketing work by taking specific examples. With one of our recent campaigns, there was an insight where customers thought that something about our partnership was really positive that we didn't know beforehand. That came up in a couple of calls, so I was able to pick up on the pattern and then I took that and used it in my marketing.

The best features Gong offers to me are the transcription, and I have noticed that it is very accurate. I am able to search through the transcription to get to different sections I want, and I am able to copy and paste the entire transcription into AI and use that to summarize, create messaging, or pick out highlights from that.

In my opinion, Gong has one of the best transcriptions. I have had experiences with various other things where AI transcription doesn't get it right, but to me, this is always spot on.

Gong has impacted my organization positively in a huge way. I know for the sales team, it is the most essential tool they use because it records every call. The leadership is able to review and give feedback. But also for me for marketing, it gives me insight. I am not on customer calls because I work in a different field than the sales team, but it gives me a way to see what customers are saying and track how everything is going.

I don't have specific numbers, but Gong's positive impact is huge. It gives me insight into what customers are saying. I am able to listen and get a sense of how everything is going, and I am able to use that in my marketing. It also saves me a ton of time because otherwise I would have to be on these calls throughout each day to get that same insight. But this allows me to pick times where I am less busy and I can review and get that same impact.

For what I use Gong for, it works perfectly.

I have been using Gong for just about ten months.

Gong is stable.

Regarding Gong's scalability, I cannot really speak on it because I use it for what I use it for.

Regarding return on investment, I don't have specific numbers, but it is definitely a time saver. I am not on sales calls; I am the marketing leader. But if I was going to be, it would take a lot of my time and make me less productive. But it gives me the ability to get those same insights as if I was on the calls without being on the calls, so it saves me a ton of time, gives me that same insight, and has really helped direct and influence the marketing based on customer voice and what feedback and questions come up for the sales teams.

My advice to others looking into using Gong is to do it and also look at it not just from a sales perspective, but from a marketing perspective. It keeps the marketing team informed, and they are able to pull insights that they wouldn't otherwise get unless they were actually on the calls themselves. I would rate my overall experience with Gong a ten out of ten.

My main use case for Gong is to review customer call transcripts and prepare for upcoming calls.

After the Christmas break, I wanted to catch up on some of my customer calls from last year because I have around 75 customers, which can be difficult to keep up with. To prepare for calls, I usually view the account summary because it provides questions, suggestions, and a summary, which is extremely helpful and valuable.

I typically use Gong for customer call preparation and to understand accounts in more depth.

The best features Gong offers include transcription, which allows me to be mindful and present with the customer without taking notes, and the ability to generate a follow-up email, which is a helpful starter when I forget what I wanted to follow up on.

I find myself relying on transcription most often. After a call, I put the transcript into our internal AI tool to draft a follow-up email, ensuring I cover all questions.

Gong has positively impacted my organization because as customer success managers and sales team members, we all have quite a few accounts. Gong helps us keep track of customer health, prevents us from working in silos, and allows everyone to see everyone's calls so we can learn from each other. It is fantastic for new hires. I started in my current company six months ago, and Gong helped me get up to speed with the accounts I received by reviewing previous calls.

Gong improved customer satisfaction scores because customers did not have to repeat themselves after contacting me as a new customer success manager.

Gong can be improved with the follow-up email feature. Sometimes when I click on generate follow-up email, there are points and questions missing, so this is not quite as reliable.

The transcription accuracy could potentially be improved, though the rest of the product is great.

I have been working in my current field for about three to four years.

I would describe Gong's stability as very stable.

I would describe Gong's scalability as very scalable.

I have never been in touch with customer support.

Negative

I am not aware that any other solution has been used previously before Gong.

I do not know if we purchased Gong through the AWS Marketplace, as I was not involved in that.

I was not involved in the pricing, setup cost, and licensing.

I was not involved in seeing a return on investment with Gong, so I do not have any relevant metrics such as time saved or better customer outcomes.

I was not involved in the pricing, setup cost, and licensing.

I am not aware that any other solution has been used previously before Gong.

I would advise others looking into using Gong to explore the tool more thoroughly. Every other month, I find a new hidden feature that I find very useful. For example, I recently realized that Gong provides advice on how fast you speak and how many filler words you use. I recommend being open to discovering additional features rather than using it only for transcription. I would rate this product a 9 out of 10.

My main use case for Gong is working in customer success, where Gong is super helpful during onboarding calls and the journeys that we track through customer success to improve the feedback that we receive from customers. Gong also captures the key notes which are required for follow-up calls and helps us to record events within our internal tracking systems.

A specific example of how I used Gong in one of those onboarding calls is that we have typical onboarding calls in the company where we show the products that customers buy and what the seat limits and limitations are, as well as the contact details that we provide from our end. Gong is super helpful in case we miss out on sending an email or reminder or a presentation that we shared in the meeting as a follow-up, as Gong reminds us to follow up on it and then send it across to the client.

The best features Gong offers include the AI summary that Gong generates, and this is a super helpful aspect of Gong as it integrates into other tool sets such as Salesforce and ChurnZero easily, especially in terms of customer success. Gong covers pretty much everything and also tracks certain metrics, which is helpful for the company to monitor their product feedback.

The integration with Salesforce and other tools helps my daily workflow as Gong captures the next meeting schedule specifically and integrates into the calendar that we use, and also lists as a task in Salesforce. When we miss out on sharing an invite to the user, it creates a reminder and sends it through to us, or it helps us to take a look at Salesforce and identify there is a task pending.

Gong has positively impacted my organization overall in terms of people not having to carry pen and paper, which they use regularly during meetings. The main reason behind this is that Gong integrates easily with every tool. Not having to take manual notes has changed things for my team as it improved accuracy and saved time. We also do not miss out on anything.

Gong can certainly improve in terms of certain scenarios where Gong fails in terms of customer support. Gong does not integrate well within Microsoft Teams calendars. Sometimes the extension gets missed out and it does not get added to the meetings easily, so that is the major drawback that I have seen across. Sometimes I used to think Gong is part of the meeting, but it gets missed out all of a sudden, and we will not have the meeting covered and will be wondering where Gong is.

Another thing I would say is that customer support can be improved. I have faced certain scenarios where there was a delay with the team to get back in terms of the challenges that we faced during our regular workflow.

I have been using Gong for roughly around a year.

Customer support can be improved. I have faced certain scenarios where there was a delay with the team to get back in terms of the challenges that we faced during our regular workflow.

Neutral

On a scale of one to ten, I would rate Gong overall as an eight.

I chose an eight because there are two things that can be improved in Gong, so minus two. Those improvements affected my experience as it delayed a bit, such as when I needed to recall what I discussed with the customer. We are always prepared, but Gong is needed to support us. My overall rating for Gong is eight out of ten.

A big part of my job is calls with customers, so we have Gong connected to our calendars and every call that I do with a customer is recorded on Gong, allowing me to refer back to the calls and listen again as it records them, provides a summary, next steps, and an analysis of the call for follow-up.

The summaries and analysis Gong provides are really good, especially compared to some other that I get, as the analysis from Zoom is often too long and doesn't really hit all the main points, while Gong knows how to summarize it pretty well. I use the action items and I also put a lot of the summary and action items into AI afterwards, which gives me follow-up emails, et cetera, so I'm pretty happy with it.

If I want to look at a timeline or a history of how I've been working with a certain client, I'll often go into Gong just to see how many calls I've had and if there's interaction with other people in the company. While we can do that in systems such as Salesforce, it's just a more user-friendly way for me to look at it.

There are many features in Gong that I personally don't use, such as managing pipeline and anything related to that because it's just not something I use so much in my job, which is more on the customer success side. The features I use the most are recording, sharing with customers parts of recordings, and being able to search within calls, allowing me to easily find specific parts of a call that I need to share internally or externally, and the summaries have been helpful.

The training and coaching aspect has been improved since we started using Gong, as people are able to go back, refer to calls, analyze them, and get feedback, while managers and leaders can look into it and give comments directly onto the call in specific areas, making training and giving feedback on customer calls much easier.

These features might actually exist, but I never really use them since when I did, they weren't great. Perhaps they have improved since, but things such as creating follow-up emails directly after the call, where a follow-up email would come to me directly so I can forward it over to the client, and having clear action items that I can tick off and keep a tally within Gong might be helpful.

I've been working at the company for seven years.

I haven't had any issues with Gong's reliability.

We have a fairly small team, so I can't speak from experience, but I could imagine that Gong could scale easily, as we've had no issues.

I would advise others looking into using Gong to explore the features, as I think there's a lot on the platform that doesn't get used often, and they should see how to integrate it into their current workflow more effectively. On a scale of 1-10, I rate Gong an 8.

We feed all of our Zoom calls through Gong. Most of my meetings aren't face-to-face; they're over Zoom. Whether my customers are in the States, in Europe, or in New Zealand, Gong records all the calls and provides feedback. It logs all calls, allowing us to comment on them and have internal discussions. For sales training calls with a customer's SDR team, I'll often record on Gong and send it to my customer as a training resource.

Gong records all our calls, giving us feedback and creating a central platform for communication within our company. It's powerful for sales training and providing resources to our customers. Using the AI, Gong summarizes calls, gives notes, suggests follow-up emails, and provides useful statistics like talking time and sentiment scores. It also transcribes calls, allowing us to search transcripts with AI for insights about the account, including sentiment in calls and emails, without relying solely on my notes. This centralization makes Gong a great tool.

I would improve the interface for searching themes or words in the history of calls and emails. Instead of scrolling through all of them, I'd prefer a more manageable list for easier navigation.

I've been using Gong for two years.

I've never used it.

Positive

It's not my responsibility, but it's easy to learn as an end-user.

As an end-user, I'm not the one to talk about ROI. However, I think the time saved through centralization and the ease of gaining insights into accounts saves time.

Gong is a powerful tool that I feel like I'm only scratching the surface with. Even before the AI, it was a great way to centralize and keep track of calls and accounts. With AI, summarizing calls and ensuring I don't miss anything makes it even better. I rate Gong a nine because it has been highly helpful and improved our efficiency at work. The overall rating I would give Gong is 9.

My main use case for Gong is for monitoring, training, and sales teams and for keeping up to date on what's going on with all of the accounts.

I can give a specific example of how I use Gong for monitoring or training my sales teams or keeping up to date on accounts; it has come in and what's gone out that day to specific accounts. I also have triggers to be notified when certain topics are discussed, which is something unique to my workflow.

Gong has positively impacted my organization by allowing anyone to be able to look into processes, learn more about what our customers are saying, learn from each other, and share things throughout the organization. It helps with coaching and call feedback.

Gong definitely helps with training and helps people learn from each other or from people who have been on the team for a while. It also allows people to listen to how sales calls, CS calls, and how our customers speak before they actually speak to a prospect or customer.

The best features Gong offers, in my experience, include a good call recording transcript and summary, a good UI when it comes to looking at activity, and seeing what's coming in and coming out. It's relatively easy to comment both through voice notes and text.

The call recording transcript and summary help me realize if there's a call that I should be listening to or not. Before the summary, I'd have to start listening to a call before I got a good idea of whether it was something I needed to be spending time on. The summary helps me figure out what was spoken about, the main points, and if it's something that I need to dive into.

In terms of leaving comments, I use the mobile app, so I can do it sometimes while I'm driving with voice notes or through speech-to-text. The mobile app is very helpful when listening to calls that have happened and leaving notes or getting updated.

I find that Gong's AI features are still not there yet, especially when it comes to call follow-up or mutual action plans. There are things that I do outside of Gong because I feel I can get a better result just manually using the transcript with prompting, and it would be great if I could just use Gong for that within the solution.

Regarding how Gong can be improved, I mostly think it would be nice if the summaries offered the option to add that straight to Salesforce.

I have been working in my current field for five years.

Gong has been stable; I can't remember a time where we had significant downtime.

Gong's scalability has been fine; there are no issues there as my organization has grown.

I haven't had to reach out for customer support often; when I have, it's been okay.

Neutral

I did not previously use a different solution.

My experience with pricing, setup cost, and licensing seemed in line with the market.

It's hard to put a dollar amount on it; obviously, Gong does help ramp up salespeople quicker. It helps me be able to give input on deals if I wasn't necessarily on the call, so all of those things impact revenue.

If I can pick something up on a deal that can help make it bigger or make it close, that obviously has revenue attached to it, and the same if we can get a sales rep speaking to customers quicker. However, I wouldn't be able to put an exact dollar amount on it.

Since I joined the company, I have not evaluated other options before choosing Gong.

My advice to others looking into using Gong is that it's a good solution; it definitely helps with the points that I mentioned. I would see if there's a need, if there are other things you could maybe do with other AI solutions, depending on the size of your company and your needs in terms of privacy and making sure that your data is secure.

It is nice to have something that's out-of-the-box, that's compliant, that will check all the boxes when it comes to all those things you need as a company, especially a larger company, to make sure that you're not causing liabilities for yourself.

On a scale of 1-10, I rate Gong a nine out of ten.

My main use case for Gong is call summarization, call recordings, AI summaries, and tracking operations.

The most valuable features of Gong are the call recording and AI summaries. The call recording feature is beneficial because it allows me to remember everything from a call, including slides shared, topics discussed, and next steps. Being able to search within the call for various keywords and topics is incredibly beneficial. Having call recordings and summaries helps our team have complete visibility into calls. Sales leadership can search by various parameters such as topics, keywords, deal stage, close date, and even see all email communication on the timeline feature. It helps everyone across the sales organization.

I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary. This is because when using the AI summary from Gong to log a call in Salesforce, it may leave out important details that I deem significant, which Gong’s AI may not.

I've been using Gong for about five years now.

Gong is very scalable.

The customer support is fantastic. Every time we've needed something, they were quick to get back to us and resolve our issues.

Positive

Gong was our first solution in this area.

The initial setup was very straightforward, involving linking it to email and Salesforce, which every user can do via API.

I don't have a clear ROI, but it’s been incredibly beneficial regarding time savings.

My biggest piece of advice is to ensure Gong suits your organization's needs and that it has all the right features. There are alternatives, such as SalesLoft, which has a module with call recording functionality. It's important to explore all the added features and benefits that Gong offers. I would rate Gong as a ten because it leaves little room for improvement. We love it, use it every day, and have not needed customer support. My overall rating for the solution is 10 out of 10.