I was using a restricted version of Grafana where I didn't have the option to create alerts and didn't have direct options to build dashboards. We used the already built-in dashboards there. Therefore, the most valuable thing was that it had a good visualization tool where we got better clarity on the issues to select the timeline and see the data or charts. So, the visualization tool is the most valuable feature I found.
Senior Consultant at a tech vendor with 10,001+ employees
Great visualization tool, but could have better UI
Pros and Cons
- "The most valuable thing was that it had a good visualization tool."
- "Its UI features to create charts can also be improved. Some features could have a link to the documentation."
What is most valuable?
What needs improvement?
It could be more user-friendly. For example, if I need to build a chart, I first need to sit and learn something on Grafana to write a query to create a chart, it is not user-friendly.
Its UI features to create charts can also be improved. Some features could have a link to the documentation.
Another thing I would like is the alerting feature because it was not there in the version I was using.
What do I think about the stability of the solution?
Grafana is a stable product because with whatever frequency I have used this tool, I have never faced any downtime. Grafana's dashboard is stable.
What do I think about the scalability of the solution?
It is a scalable product because we used Grafana on-prem, with only one server. If we need to add more Grafana servers, it is possible.
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How are customer service and support?
I did not use Grafana that much as it was a built-in application of the company I worked at.
What other advice do I have?
Grafana does not have straightforward documentation or direct answers on help pages. I would suggest Grafana users get support from another user or someone who already has used Grafana. While using Grafana, we need to understand how the queries are written to build a new chart. A new user would need to explore it, how it works, how to install it, etc. It would make it easier to use Grafana.
I give Grafana a rating of six out of ten because it is not very user-friendly. It also needs clear documentation and requires time to get started.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineering Leader at a retailer with 10,001+ employees
Beneficial operational excellence, reliable, and scalable
Pros and Cons
- "The most valuable feature of Grafana is the ease to build dashboards from observability construction. Additionally, the page services and integration are good."
- "The look and feel of the charting and graph capabilities in Grafana could improve. If they provided a storyboard type of feature as they have in other solutions, such as PowerBI. The multi-tenanted and stitch metrics features could improve."
What is our primary use case?
We are using Grafana for observability dashboards.
How has it helped my organization?
Grafana has helped our organization with observability and operational excellence. Operational excellence is a key part of any organization from a data platform perspective and setting the alerts and monitoring policies on Grafana was easy.
What is most valuable?
The most valuable feature of Grafana is the ease to build dashboards from observability construction. Additionally, the page services and integration are good.
What needs improvement?
The look and feel of the charting and graph capabilities in Grafana could improve. If they provided a storyboard type of feature as they have in other solutions, such as PowerBI. The multi-tenanted and stitch metrics features could improve.
For how long have I used the solution?
I have been using Grafana for a couple of years.
What do I think about the stability of the solution?
The stability of Grafana is good. I have not seen any issues.
What do I think about the scalability of the solution?
Grafana has been scalable in the pipelines we have used it in. We have 10,000 web links for 10,000 Grafana dashboards.
How are customer service and support?
I have not used the support from Grafana.
Which solution did I use previously and why did I switch?
We had set up our own monitoring and metrics dashboards and custom dashboards prior to Grafana.
How was the initial setup?
I have not set up Grafana but my team has found it easy to do. We have an automated setup of Grafana. Every new pipeline gets created, and it creates a deep link into a Grafana dashboard.
What was our ROI?
Grafana is good as a solution because it is easy to offset monitoring and alerting policies in Grafana.
What other advice do I have?
I rate Grafana a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Grafana
January 2026
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IT Analyst
Agent-free with great dashboards and an active community
Pros and Cons
- "It is a stable, reliable product."
- "It would be helpful if they simplified the data source."
What is our primary use case?
It's for monitoring our infrastructure. They have some databases and some applications running Java. There are some Kubernetes and old Kubernetes deployments. The company wanted to visualize the logs and send some application sys logs. This is the main utilization.
It's a web application, Tomcat application, Java application, and database application. They are the main focus for collecting the application or system logs.
What is most valuable?
There is no agent to install. There are many dashboards also.
There is an active community where you can gather a lot of information about how the solution works. I come from Splunk. If I compare it with Splunk, Splunk has its own SPL, for example. You can play with the dashboard. There is some advantages in common with SPL. Visualization and collecting logs it's similar. However, Grafana is trying to cover many types of open-source infrastructure. This is why I appreciate Grafana versus, for example, Splunk.
The initial setup is not difficult.
It is a stable, reliable product.
What needs improvement?
They are doing well in terms of improvements they're making. They progressed much in dashboarding. However, it's very, very complicated when you start to understand how you make dashboards. You need to figure out how you collect and source your logs, for example. In the area of documentation, they must do a better job. Splunk documentation is much more organized than Grafana. Since it's open-source, you have to test your infrastructure more. You need to really understand it before you install it.
It would be helpful if they simplified the data source.
For how long have I used the solution?
I've used the solution for about a year.
What do I think about the stability of the solution?
It is a stable solution. There are no bugs or glitches and it doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
You have to plan. You have a certain number or gigabit of logs that you can index. You also have a limited number of series. For users, I don't remember if we had any issues adding users. However, there is a cost per the size of the logs or the number of series. Scaling will drive costs up. Right now, our IT and development team is on the product. They are encouraging other departments to try it out.
How are customer service and support?
The department where we worked has used support. We had to collaborate with Grafana since sometimes we were applying some solution that was not working. The logs were not coming and there were some errors. We had to open tickets and deal with the supplier to resolve the issues.
From my experience, when dealing with Splunk, for example, it's a big company and sometimes I have to deal with people that have no knowledge. However, with Grafana, we don't have that issue. They are good.
Which solution did I use previously and why did I switch?
In one company, they asked me to play with Grafana and Prometheus. I've used them both.
I've used Splunk as well. It's not an open-source product.
How was the initial setup?
It is very easy to set up the solution. It's not overly complex or difficult.
It's a couple of months before you start. For example, for a company that doesn't have any experience, they need to take time to understand it, especially if they only have a sys admin and not a senior person.
In our case, we did a lot of testing and installed it on a virtual machine. You do have a couple of months to play with it before you decide to go into production.
What's my experience with pricing, setup cost, and licensing?
We have a license. The pricing varies. It depends on the number of metrics that you want to ingest per day.
What other advice do I have?
We are a customer and end-user.
If you use this product for the first time, I would encourage you to try some sort of live demo. Go to see the product in action and understand how it works, and test it. To install it in the cloud, you can have a free license at the start or a limited license for some events. You can try to play with the product and create some dashboarding to ingest some logs.
You don't have to install the whole thing as it's complicated to install the whole product, and you need many machines, CPUs, and memory. It's a good idea to try it out in a small way to see if it fits your needs or if you like it.
I'd rate the solution eight out of ten. I had a good experience testing the solution.
This is a good solution for companies that are using, for example, open source or Linux options for all the tools or those coming from the world of open source.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Site Reliability Engineer at a tech vendor with 10,001+ employees
Can monitor metrics on dashboards but needs to have own query language
Pros and Cons
- "It's easy to make changes. We can put many dashboards in one place. There's no delay in showing data - what you see on Grafana matches the server metrics."
- "Grafana could improve by having its own query language. Currently, it uses languages like Prometheus or InfluxDB, which not everyone knows. Their query language should be easier."
What is our primary use case?
We use the tool to monitor metrics on dashboards.
What is most valuable?
It's easy to make changes. We can put many dashboards in one place. There's no delay in showing data - what you see on Grafana matches the server metrics.
What needs improvement?
Grafana could improve by having its own query language. Currently, it uses languages like Prometheus or InfluxDB, which not everyone knows. Their query language should be easier.
For how long have I used the solution?
I have been using the product for four years.
What do I think about the stability of the solution?
Stability-wise, our on-premises version was mixed, but the cloud version is stable.
What do I think about the scalability of the solution?
My company has 2000 users.
How was the initial setup?
Setting up Grafana is moderately difficult, especially writing query languages and custom metrics. Creating custom metrics requires writing new query language at the server level, which can be challenging.
What other advice do I have?
If you want to use Grafana for the first time, I'd say you can. It's cost-effective compared to other products like Datadog. But if cost isn't an issue, I'd recommend Datadog. For beginners, learning to use Grafana is moderately difficult. I rate it a seven out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Engineer at a cloud solution provider with 51-200 employees
An open-source analytics and monitoring platform that excels in flexible data visualization and diverse data source integration, but may require improvement in automating daily reports
Pros and Cons
- "It excels in providing comprehensive details when there are downtimes or fluctuations, offering thorough reports."
- "There is a need for improvement in automating daily monitoring reports, especially when alerts are triggered due to system downtimes or fluctuations."
What is our primary use case?
We use it internally to monitor both hardware and virtual machines running on our servers and then generate reports based on the monitoring data.
What is most valuable?
One standout feature is its open-source nature. It excels in providing comprehensive details when there are downtimes or fluctuations, offering thorough reports. From a cost perspective, it stands out positively, especially when compared to other tools, given its robust functionality as an open-source solution.
What needs improvement?
There is a need for improvement in automating daily monitoring reports, especially when alerts are triggered due to system downtimes or fluctuations. This enhancement would make the monitoring tool more efficient and streamlined. While it does produce reports, the quality might not be optimal.
For how long have I used the solution?
I have approximately two years of experience working with it.
What do I think about the stability of the solution?
I haven't encountered any issues or bugs while using it, and it has been stable throughout.
What do I think about the scalability of the solution?
Numerous users, ranging from five hundred to a maximum of three hundred, frequently engage in upscaling and downscaling activities. The system handles this well, and the performance remains stable, even when multiple users log in and out simultaneously.
How was the initial setup?
The initial setup is not overly complicated nor excessively straightforward. It's a manageable process that involves following a step-by-step approach.
What's my experience with pricing, setup cost, and licensing?
It's free of cost; it operates as an open-source tool.
What other advice do I have?
It is recommended for use, and in parallel, WebEx is another open-source tool. Both are straightforward to deploy on a Linux server. The process is simple and similar to each other, and there's no need for any complex procedures. Deploying these monitoring tools on a Linux server is hassle-free. Overall, I would rate it eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Operations Engineer at a tech services company with 51-200 employees
A stable solution that enables seamless visualization and movement of data between teams
Pros and Cons
- "The comparison feature is very good."
- "The service dashboard is very hard and needs improvement."
How has it helped my organization?
Our team used a Grafana for training.
What is most valuable?
The comparison feature is very good.
What needs improvement?
The service dashboard is very hard and needs improvement.
For how long have I used the solution?
I have been using Grafana for six to seven years.
What do I think about the stability of the solution?
It is a stable solution.
How was the initial setup?
The solution was deployed with Kubernetes. The deployment took an hour to complete. It is not difficult to maintain as Kubernetes gives easy updates.
What's my experience with pricing, setup cost, and licensing?
I am using the open source version.
What other advice do I have?
I rate the overall solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Technical Lead
Great heat maps and dashboards with decent reliability
Pros and Cons
- "The solution can scale well."
- "The formatting could be better."
What is our primary use case?
We primarily use the solution for site visibility.
How has it helped my organization?
It helps us monitor our applications and their performance, including CPU.
What is most valuable?
The heat maps are great.
We like the dashboards on offer.
It's a stable product.
The solution can scale well.
Pricing isn't overly expensive.
Technical support is good.
What needs improvement?
I cannot think of any specific issues we've had.
We'd like an enhancement of legends and labels in the UI. The formatting could be better.
For how long have I used the solution?
I've been using the solution for two years. I haven't used it for too long just yet.
What do I think about the stability of the solution?
I'd rate the stability eight out of ten. There aren't bugs or glitches that I have noticed. It doesn't crash or freeze. I find it to be reliable.
What do I think about the scalability of the solution?
I'd rate the scalability eight out of ten. It can extend well.
We had 50 or more people using it in my previous organization.
How are customer service and support?
Technical support is fine. They have been helpful and responsive.
How would you rate customer service and support?
Positive
How was the initial setup?
I'm not sure if it is easy to set up the solution. I did not handle the deployment.
What was our ROI?
I have not looked into the ROI.
What's my experience with pricing, setup cost, and licensing?
The pricing is moderate. It is neither too expensive nor overly cheap.
What other advice do I have?
I am using the latest version of the solution.
As a cloud solution, it is very good. Many organizations are going to the cloud, and Grafana is the best way to monitor those cloud environments.
I'd rate the solution eight out of ten. It is a good solution.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Product Owner at a healthcare company with 51-200 employees
Easy to deploy, and stable, but the multiple dashboards are complex
Pros and Cons
- "Grafana is able to connect with multiple data sources, unlike Elasticsearch."
- "There is room for improvement when using multiple dashboards because they can become complicated to keep track of and use."
What is our primary use case?
We primarily use the solution as a dashboard and visualization tool for our business units.
What is most valuable?
Grafana is able to connect with multiple data sources, unlike Elasticsearch.
What needs improvement?
There is room for improvement when using multiple dashboards because they can become complicated to keep track of and use.
I would like to have alerting functions added to the solution.
For how long have I used the solution?
I have been using the solution for seven years.
What do I think about the stability of the solution?
The solution is stable.
Which solution did I use previously and why did I switch?
We previously used Pearl and PHP but they were outdated.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
We are using the open-source license.
What other advice do I have?
I give the solution a seven out of ten.
The solution requires one day a week for maintenance.
We have 200 people using the solution in our organization.
We built a web service around Prometheus and Grafana and control them through the web API, which is very helpful with deployment.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Insightful review!