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Heap pros and cons

Vendor: Heap
4.0 out of 5
 

Heap Pros review quotes

JF
Engagement Manager at TheMathCompany
Oct 21, 2025
Heap has positively impacted my organization by giving our team visibility into how users interact with our application, allowing us to move from guessing to real-time information.
Aditya Sasmal - PeerSpot reviewer
MS Fabric Consultant at a outsourcing company with 51-200 employees
Oct 26, 2025
After using Heap, I started understanding the complete user journey because of its great feature, the auto-capture, which captures everything from seeing the ad to closing the deal.
Iurii Efimov - PeerSpot reviewer
Head Of Product & Engineering (Cpto) at a real estate/law firm with 11-50 employees
Apr 30, 2026
Heap has positively impacted my organization because we no longer need to do it manually; it is fully done automatically.
Learn what your peers think about Heap. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,221 professionals have used our research since 2012.
Anil Kumar Shrestha - PeerSpot reviewer
Senior Quality Assurance Automation Engineer at KUDO
Jul 16, 2024
What I like best about it is the session replay feature. It saves a lot of time. I don't need to go and debug or replicate issues multiple times. We can go to the session replay for a few minutes. We can ask when the issue occurred, go to that time in the replay, and see whether the user made a mistake or if there's an app caching issue. That has been very helpful.
Harshith Bejjam - PeerSpot reviewer
Senior Data Scientist - Analytics and Engineering at Lloyds Technology Centre India
Aug 4, 2024
The initial setup process was straightforward.
KK
Associate at Red Hat
Jul 11, 2024
You can track customer behavior with your project, such as how the customer envisions, navigates, uses CPA, and every touch point on the website. You can plan to optimize the phases and the customer behavior of the journey.
it_user794214 - PeerSpot reviewer
Especialista at a comms service provider with 10,001+ employees
Dec 27, 2017
An immensely useful feature is the retention graphs with the ability to generate retention data for individual features.
 

Heap Cons review quotes

JF
Engagement Manager at TheMathCompany
Oct 21, 2025
I also found that the analytics dashboards in Heap couldn't be customized as much as desired.
Aditya Sasmal - PeerSpot reviewer
MS Fabric Consultant at a outsourcing company with 51-200 employees
Oct 26, 2025
I would rate Heap's scalability around 6 out of 10 because we are still not completely familiar with it.
Iurii Efimov - PeerSpot reviewer
Head Of Product & Engineering (Cpto) at a real estate/law firm with 11-50 employees
Apr 30, 2026
My experience with pricing, setup cost, and licensing has a problem because when you are collecting more and more data, it becomes more and more expensive, and the ten thousand free sessions can be burned really fast, after which it became expensive.
Learn what your peers think about Heap. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,221 professionals have used our research since 2012.
Anil Kumar Shrestha - PeerSpot reviewer
Senior Quality Assurance Automation Engineer at KUDO
Jul 16, 2024
Based on my experience, there's some room for improvement. The application is a bit slow. Also, I must read through old documentation when I need to check for new features. It's not very user-friendly. Once you're in the application, it's easy because it has many features. But for first-time users, you have to go through all the documents, which can be challenging.
Harshith Bejjam - PeerSpot reviewer
Senior Data Scientist - Analytics and Engineering at Lloyds Technology Centre India
Aug 4, 2024
The product could benefit from more advanced UI features.
KK
Associate at Red Hat
Jul 11, 2024
It's more expensive.
it_user794214 - PeerSpot reviewer
Especialista at a comms service provider with 10,001+ employees
Dec 27, 2017
Their analytics could be more user-friendly.