Business Analyst, Product Owner at a non-profit with 10,001+ employees
Jun 28, 2026
Heap has improved data-driven decisions, enabled faster issue discovery, increased conversions, and delivered overall better user experiences, which has impacted my organization and our product goals.
Heap has positively impacted my organization by giving our team visibility into how users interact with our application, allowing us to move from guessing to real-time information.
Data Engineer at a manufacturing company with 10,001+ employees
Oct 26, 2025
After using Heap, I started understanding the complete user journey because of its great feature, the auto-capture, which captures everything from seeing the ad to closing the deal.
Heap has positively impacted my organization by improving patient experiences through different portals and applications, enabling patients to understand their surgeries and doctor prescriptions better.
Senior Quality Assurance Automation Engineer at KUDO
Jul 16, 2024
What I like best about it is the session replay feature. It saves a lot of time. I don't need to go and debug or replicate issues multiple times. We can go to the session replay for a few minutes. We can ask when the issue occurred, go to that time in the replay, and see whether the user made a mistake or if there's an app caching issue. That has been very helpful.
You can track customer behavior with your project, such as how the customer envisions, navigates, uses CPA, and every touch point on the website. You can plan to optimize the phases and the customer behavior of the journey.
Business Analyst, Product Owner at a non-profit with 10,001+ employees
Jun 28, 2026
I would like to see improvements in Heap including more dashboard customization, better predictive analysis, mobile support, more AI insights, and greater reporting flexibility.
Head Of Product & Engineering (Cpto) at a real estate/law firm with 11-50 employees
Apr 30, 2026
My experience with pricing, setup cost, and licensing has a problem because when you are collecting more and more data, it becomes more and more expensive, and the ten thousand free sessions can be burned really fast, after which it became expensive.
Senior Quality Assurance Automation Engineer at KUDO
Jul 16, 2024
Based on my experience, there's some room for improvement. The application is a bit slow. Also, I must read through old documentation when I need to check for new features. It's not very user-friendly. Once you're in the application, it's easy because it has many features. But for first-time users, you have to go through all the documents, which can be challenging.
