The most valuable features are that it is easy to use and easy to manage.
IT Systems and Network Engineer at a tech vendor with 201-500 employees
Easy to use and has good technical support, but the licensing models should be improved
Pros and Cons
- "The most valuable features are that it is easy to use and easy to manage."
- "In the future, I would like to see better support for application virtualization."
What is most valuable?
What needs improvement?
The licensing models should be improved in some cases.
In the future, I would like to see better support for application virtualization.
For how long have I used the solution?
I have been using this product for the last six months.
How are customer service and support?
VMware's technical support is very good.
Buyer's Guide
Horizon 8
September 2025

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Which solution did I use previously and why did I switch?
I have also used Citrix and I find that VMware is easier to manage.
In the past, we worked with other VDI solutions that were hardware devices. We connected and worked through a centralized server. We had planned to move our 500+ users but the challenge was that we needed to have a backend server or another resource, either on the cloud or on-premises.
What other advice do I have?
VMware Horizon View supports application virtualization, which is something that companies like startups are looking for. It means that you don't need to have a cloud connector or hosting in the cloud.
It is possible to create multiple user profiles so that applications can be used. For example, we can virtualize a browser and create multiple user sessions for it. It is useful, especially for applications that are used internally because you don't have to invest as much on resources.
I would rate this solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

IT Systems Engineer at a tech services company with 11-50 employees
Enhanced security and access with advanced protocol features
Pros and Cons
- "I find the security of Horizon to be most valuable."
- "It would be beneficial to see improvements in client-side functionalities, especially for some Linux clients."
What is our primary use case?
We are continuing to use Horizon 8 for remote work. Our company data, along with customer data, is stored in the private data center. Horizon is used for accessing the data center and data.
How has it helped my organization?
If you configure Horizon well and limit access solely through Horizon 8, it enhances security by reducing the entry points for accessing data.
What is most valuable?
I find the security of Horizon to be most valuable. The Vue protocol, which is VMware BaaS, and the new BaaS codec feature of this protocol are particularly beneficial. The implementation of Instant Clone Technology also provides utility.
What needs improvement?
It would be beneficial to see improvements in client-side functionalities, especially for some Linux clients. A better in-built multi-factor authentication solution would also be advantageous. While there are ways to achieve this through Microsoft Azure and Google, a more integrated approach within Horizon would be ideal.
For how long have I used the solution?
We have been working with Horizon 8 for a long time and have continued with each version since its release.
What do I think about the stability of the solution?
Stability is becoming a bigger issue for many software products these days, not just Horizon 8. Security issues can sometimes arise, which impacts stability.
What do I think about the scalability of the solution?
In terms of scalability, it is not a significant problem, suggesting that Horizon scales effectively.
How are customer service and support?
Our experience with VMware's customer service is limited. I would rate it a six out of ten due to possible transitions and product changes over recent years.
How would you rate customer service and support?
Neutral
How was the initial setup?
We cater to small companies, typically around 50 to 100 users. For these sizes, the setup is manageable and not overly complex. However, implementing a high-level solution for larger companies can be more complicated.
Which other solutions did I evaluate?
I primarily have experience with Horizon 8, without reference to other specific solutions.
What other advice do I have?
I can recommend Horizon to other users based on its security features and effective management processes.
I'd rate the solution eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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Updated: September 2025
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