I've been using Horizon View for almost two years.
Deputy Manager at a computer software company with 51-200 employees
Stable and scalable but expensive
Pros and Cons
- "VMware's technical support is good."
- "Horizon View's pricing is high."
For how long have I used the solution?
What do I think about the stability of the solution?
Horizon View is stable.
What do I think about the scalability of the solution?
Horizon View is scalable.
How are customer service and support?
VMware's technical support is good.
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Horizon 8
January 2026
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What's my experience with pricing, setup cost, and licensing?
Horizon View's pricing is high.
What other advice do I have?
I would give Horizon View a rating of seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Good virtual desktop infrastructure, but login capabilities could be better
Pros and Cons
- "The support from VMware is very good and they have amazing experts."
- "The system is not designed to allow the client to log in easily."
What is our primary use case?
Our primary use case for this solution is the virtual desktop infrastructure.
What is most valuable?
We have found this solution valuable because it has cut our costs for purchasing new hardware.
What needs improvement?
The product could be improved by correcting how information is provided because we have issues with the client and the backend. The system is not designed to allow the client to log in easily and multiple passwords are required. This could be improved by requiring the client to input only the active directory username and password.
The primary problem we are facing is logging in locally on the SIEM client as a local, then click on the Horizon Seven and then call or connect to the server connection, then use the administrative username and password to log in, which is difficult for the students when we are dealing with the student. This is the most challenging stage because the rest of the backend is okay. We would like to see improvements to this problem and understand why there is no compatibility between the SIEM client and the backend.
For how long have I used the solution?
We have been using this solution for about four years and are currently working with Horizon Seven. It is deployed on-premises.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable. There are 200 people using it in our organization. However, it is difficult to maintain because the handover from our third party was bad. There was no adequate knowledge transfer.
How are customer service and support?
The support from VMware is very good and they have amazing experts. Whenever I raise a case to VMware technical support team, they respond immediately and fix any issues we have. They are very professional.
How was the initial setup?
The initial setup was difficult. I rate it a seven out of ten.
What about the implementation team?
We used the resellers to set up. However, the reseller we used is no longer in the market anymore. The company closed.
What's my experience with pricing, setup cost, and licensing?
The product has high license costs. I cannot give an exact figure on the price as our procurement department handles this. However, we would rate the licensing fees a nine out of ten because of how high it is.
What other advice do I have?
I rate this solution a seven out of ten. The product is good, but improvements can be made to how information is provided. We recommend this solution to new users who want to start working with it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Horizon 8
January 2026
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Senior IT Strategy Consultant at a financial services firm with 1,001-5,000 employees
It's relatively flexible and scalable.
Pros and Cons
- "Horizon View provides virtual desktops on demand."
- "Horizon View could be more stable."
What is our primary use case?
We use Horizon View to provide virtual desktops for internal use. There are about a thousand users.
What is most valuable?
Horizon View provides virtual desktops on demand.
What needs improvement?
Horizon View could be more stable.
For how long have I used the solution?
I have been using Horizon View for a couple of years.
What do I think about the stability of the solution?
I rate Horizon View's stability seven out of 10.
What do I think about the scalability of the solution?
Horizon View is relatively flexible and scalable.
How was the initial setup?
Setting up Horizon View is somewhat complex, but we got some professional services from VMware. It would probably be complicated if you tried to set it up on your own.
What's my experience with pricing, setup cost, and licensing?
I rate Horizon View four out of 10 for affordability. It was pretty expensive.
Which other solutions did I evaluate?
We have performed some benchmark tests before deciding to go with Horizon View, but we chose VMware because most of our existing setup uses VMware.
What other advice do I have?
I rate Horizon View eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at a tech services company with 51-200 employees
Provides great functionality and has a good app virtualizing feature
Pros and Cons
- "The app virtualizing is a great feature."
- "The initial setup is a little complicated."
What is our primary use case?
Our customers are using this product on simple data and to access some applications. We are customers of VMware Horizon View.
What is most valuable?
The app virtualizing is a great feature. The system developers use it to deliver apps to targeted staff. It basically reduces the server infrastructure resource. The solution provides good functionality.
What needs improvement?
The initial setup is a little complicated.
For how long have I used the solution?
I've been engaged with this solution for almost a year.
What do I think about the stability of the solution?
The solution is stable, we've hardly had any problems.
What do I think about the scalability of the solution?
The solution is scalable and we're planning to scale up to 700 users. I think it will be easy. The infrastructure is hyperconverged so we don't expect any issues. We currently have a license for 300 users.
How are customer service and support?
Customer support is supplied by the implementer. Problems can generally be solved by a phone call.
How was the initial setup?
The initial setup is a little bit complex at the start and that's related to the migration of the current users to the client. The setup was a little easier in the latest version. The migration to our 315 clients took a couple of weeks. We have one person dedicated to monitoring the system.
What's my experience with pricing, setup cost, and licensing?
The licensing costs are quite high, we pay for a bundle.
What other advice do I have?
Customers need to know their requirements clearly and this will likely create a significant saving when it comes to working out a licensing model.
I rate this solution 10 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Manager at a wireless company with 11-50 employees
Scalable, straightforward easy, and simple to use
Pros and Cons
- "The most valuable features of VMware Horizon View technology is easier to use and is user-friendly with the customers."
- "VMware Horizon View has worked a lot to improve the solutions. There are some issues in the delivery of the applications, such as network problems. You can lose your connection at times."
What is our primary use case?
VMware Horizon View is used for virtualization.
What is most valuable?
The most valuable features of VMware Horizon View technology is easier to use and is user-friendly with the customers.
VMware has spent a lot of money to improve its solutions.
What needs improvement?
VMware Horizon View has worked a lot to improve the solutions. There are some issues in the delivery of the applications, such as network problems. You can lose your connection at times.
For how long have I used the solution?
I have been using VMware Horizon View for a couple of years.
What do I think about the stability of the solution?
VMware Horizon View could be more stable.
What do I think about the scalability of the solution?
The scalability of VMware Horizon View is very good.
How are customer service and support?
I have never contacted support.
How was the initial setup?
The initial setup of VMware Horizon View is easy.
What other advice do I have?
My advice to others is if they have a VMware base implementation, it would be very good to use VMware Horizon View. If you want to improve the solution with other technology or other solutions from VMware is a great decision to use.
I rate VMware Horizon View a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Sales Director at a tech services company with 1-10 employees
Network wide access, flexible, and simple for users
Pros and Cons
- "The most valuable feature of VMware Horizon 7 is that it can be accessed anywhere in my internal network. It has a lot of flexibility."
- "The setup of VMware Horizon 7 is easy. However, we have a lot of experience with VMware Horizon 7."
What is our primary use case?
We use VMware Horizon 7 for my company's internal systems, our clients' hosting, and public services.
What is most valuable?
The most valuable feature of VMware Horizon 7 is that it can be accessed anywhere in my internal network. It has a lot of flexibility.
For how long have I used the solution?
I have been using VMware Horizon 7 for approximately 10 years.
What do I think about the stability of the solution?
VMware Horizon 7 is a stable solution.
What do I think about the scalability of the solution?
The scalability of VMware Horizon 7 is very high.
How was the initial setup?
The setup of VMware Horizon 7 is easy. However, we have a lot of experience with VMware Horizon 7.
What's my experience with pricing, setup cost, and licensing?
We pay for the solution annually at a cost of approximately 10,000 HKD.
What other advice do I have?
This is a very good solution that is very easy to use for users.
I rate VMware Horizon 7 a ten out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Associate at a comms service provider with 10,001+ employees
Helps to reduce server load but performance is slow
Pros and Cons
- "Horizon 7 is scalable - we can add more machines or servers easily."
- "Horizon 7's performance could be improved."
What is most valuable?
The most valuable feature is that when we access the machine, it automatically builds on the back-end and provides to the user. Then when the user logs off, the machine logs off automatically or is destroyed, which helps to reduce load on the server.
What needs improvement?
Horizon 7's performance could be improved. For instance, when I launch the VDI, it takes a very long time to boot.
For how long have I used the solution?
I've been working with Horizon 7 for about six months.
What do I think about the stability of the solution?
Horizon 7 is stable, though its performance isn't the best.
What do I think about the scalability of the solution?
Horizon 7 is scalable - we can add more machines or servers easily.
How are customer service and support?
VMware's technical support is not the best - instead of providing troubleshooting, they give us documentation that we're supposed to use to find solutions.
How was the initial setup?
The initial setup was very simple.
What's my experience with pricing, setup cost, and licensing?
Horizon 7 is cheaper than some competitors, like Citrix, because it includes solutions for the server side, the VDI side, and the hypervisor side.
What other advice do I have?
Horizon 7 is best-suited to small environments. I would rate it seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Systems Administrator at a financial services firm with 1,001-5,000 employees
Instant clone feature makes it easier to scale up and manage virtual desktops but troubleshooting should be better
Pros and Cons
- "Instant Clone instantly creates another VM with a Delta disk, which is just the VMware backend. This helps with scalability and management."
- "They need to make troubleshooting, diagnostics, and error reporting a little better."
What is our primary use case?
We use it to provide virtual client desktops for remote users or data center users. It's basically for people to work from home or for a call center.
What is most valuable?
Instant Clone instantly creates another VM with a Delta disk, which is just the VMware backend. This helps with scalability and management.
What needs improvement?
They need to make troubleshooting, diagnostics, and error reporting a little better. There are too many consoles with different error messages to identify a problem and figure out how to fix it
For how long have I used the solution?
I have been using VMware Horizon for 10 years.
What do I think about the stability of the solution?
It's hard to generally classify this product's performance as stable or not. The performance is dependent on the hardware, not the product. If you have fast hardware, it's going to be fast. If you have slow hardware, it's going to be slow.
How are customer service and technical support?
Technical support is better than most. I would say it's above average.
How was the initial setup?
It's very complex. There are multiple steps, connectors, and servers. All of them have multiple components that all talk, so that's never going to be easy. But I think it's complex because of what it's doing. And if you use it all the time, that complexity just becomes familiar.
What about the implementation team?
We implemented in-house.
What other advice do I have?
Test it. You can't just listen to a consultant. You have to test it yourself and set up a proof of concept.
I would rate VMware Horizon a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros
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Updated: January 2026
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