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Frieda Cheng - PeerSpot reviewer
Technical Manager at Amidas Hong Kong Limited
Real User
Top 20
Support and alternative deployments could improve, but highly scalable
Pros and Cons
  • "The most valuable feature of VMware Horizon 7 is its ease of use."
  • "VMware Horizon 7 could improve by supporting the active-active data center. At this time we are only deploying it in the production environment. Our customer is considered to deploy the VMware Horizon 7 to a secondary data center, but we found out that it cannot fully support the user in the deployment in the active-active data center. Any improvement on this would be beneficial."

What is our primary use case?

VMware Horizon 7 is used for remote access to allow the users to work from home.

What is most valuable?

The most valuable feature of VMware Horizon 7 is its ease of use.

What needs improvement?

VMware Horizon 7 could improve by supporting the active-active data center. At this time we are only deploying it in the production environment. Our customer is considered to deploy the VMware Horizon 7 to a secondary data center, but we found out that it cannot fully support the user in the deployment in the active-active data center. Any improvement on this would be beneficial.

For how long have I used the solution?

I have been using VMware Horizon 7 for approximately two years.

Buyer's Guide
Horizon 8
July 2025
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
861,524 professionals have used our research since 2012.

What do I think about the stability of the solution?

VMware Horizon 7 could improve stability.

What do I think about the scalability of the solution?

The scalability of VMware Horizon 7 is very good. We have 100 users using this solution in my organization.

How are customer service and support?

We typically open up the support page in VMware Horizon 7 for help. I did not find it very helpful but they tried their best.

Which solution did I use previously and why did I switch?

We previously used Citrix before we chose VMware Horizon 7. The pricing of Citrix was better.

How was the initial setup?

The initial setup of VMware Horizon 7 depends but for most it is easy. It took us one month.

What about the implementation team?

We used a consultant to implement this solution.

What's my experience with pricing, setup cost, and licensing?

The price of VMware Horizon 7 is more than some other solutions.

What other advice do I have?

I rate VMware Horizon 7 a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
VinayKumar7 - PeerSpot reviewer
Manager Data Centre at a consultancy with 51-200 employees
Real User
Top 10
It's great that users can log in from anywhere and from a variety of devices
Pros and Cons
  • "Ability to log in from anywhere and from a variety of devices."
  • "Ability to log in from anywhere and from a variety of devices."
  • "sdfgdfg"
  • "Users can log in from anywhere and from a variety of devices."
  • "Reporting could be improved, we currently have to export manually."

What is our primary use case?

We use this solution for our virtual desktop infrastructure where the user's desktops are running the data center using Horizon. With the increase in the number of people working from home, we wanted a solution like Horizon. We are customers and I'm a resident consultant. 

What is most valuable?

The major advantage of this solution is that users can log in from anywhere and from a variety of devices. Previously, it was difficult for us to manage but when we moved to VDI and people were able to log in from anywhere, it made a huge difference. I like that we're able to take a snapshot of the desktop. 

What needs improvement?

Reporting could be improved. We have 200-300 users and it's difficult to know who has logged in and when. We have to do this manually so having a tool that would enable the export of reporting would be useful and save a lot of time.

For how long have I used the solution?

I've been using this solution for six months. 

What do I think about the stability of the solution?

The solution is stable and highly reliable. We haven't had any issues with bugs, users are able to plug in properly, and the VMs are working fine.

What do I think about the scalability of the solution?

Scalability is good. We initially started with four servers and within a month we have scaled it up, adding an additional four servers. We initially purchased 100 licenses and then another 100. It was simple and straightforward to scale up.

How are customer service and support?

We contacted support for implementing the SSL certificate and for enabling the MFA. The support was good and we were able to resolve our issues. 

How was the initial setup?

The initial setup was simple and straightforward although it will be more difficult for anyone who doesn't have experience. We have around 200 users and deployment took about three days. We have one admin for patching and updating.

What's my experience with pricing, setup cost, and licensing?

Licensing is on an annual basis and quite costly. 

What other advice do I have?

We use this solution heavily and I would definitely recommend it. 

I'd like to rate this solution more highly, but because of the issue with reporting, I rate it eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Horizon 8
July 2025
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
861,524 professionals have used our research since 2012.
Systems Engineer at a university with 201-500 employees
Real User
Modern, integrates well, and highly stable
Pros and Cons
  • "The benefits of this solution are that it is modern and it works perfectly well with the rest of the VMware environments we have. Having this vertical integration is what matters to us as an organization and this solution excels in this area. You deploy it and it works without much hassle."
  • "The multimedia playback is not very good and they could improve it by increasing the quality."

What is our primary use case?

We use this solution for delivering virtual desktops and applications.

Currently, we are using version 2006 which has an older model of provisioning and there are some compatibility issues that we are going to solve in the coming months. The latest version is 2103. However, there is not much difference between 2006 and 2103 it is almost the same.

The small differences are in adjunct functionality and regarding the transference relationship between domains. 

What is most valuable?

The benefits of this solution are that it is modern and it works perfectly well with the rest of the VMware environments we have. Having this vertical integration is what matters to us as an organization and this solution excels in this area. You deploy it and it works without much hassle.

What needs improvement?

The multimedia playback is not very good and they could improve it by increasing the quality.

In an upcoming release, there could be more integration support for Linux and better Linux user profile management. This is a feature we use in the universities but most other normal businesses will not be interested in Linux. 

For how long have I used the solution?

I have been using this solution for approximately six years.

What do I think about the stability of the solution?

95% of the features work without any issues and 5% of them have issues that are normally difficult to pinpoint. However, since these small issues can normally be corrected by support, this solution's stability rating is high.

What do I think about the scalability of the solution?

We have 5,000 users on the system but only 200 of them are using it together at the university. Scalability was not ever an issue.

How are customer service and technical support?

We have contacted technical support and they have been responsive.

How was the initial setup?

The initial setup is a moderate level of difficulty.

What about the implementation team?

We did the implementation of the solution.

Which other solutions did I evaluate?

In my organization, we use a lot of VMware solutions for vertical integration and have evaluated other solutions, such as Citrix.

What other advice do I have?

I would have said this solution needs to improve in profile management a couple of years ago because VMware does not have profile management that works out of the box. However, this issue was solved by Microsoft by releasing a solution that works very well with VMware Horizon.

Those who are wanting to implement this solution should consider the Cloud offerings for VMware Horizon. There is a possibility it could cut the time for delivery and it is more scalable. You will not have scalability issues.

I rate VMware Horizon 7 an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Justine Sabordo - PeerSpot reviewer
Solutions Architect at shellsoft
Reseller
Top 5
Focused on VDI and application delivery but lacks stability
Pros and Cons
  • "The console is straightforward and easy to understand for the end user. It can be deployed on any device, including iPads and Mac OS. Users can access their daily applications and resources provided by the VMware Horizon environment from any device."

    What is our primary use case?

    VMware Horizon is focused on VDI and application delivery. Organizations use VMware Horizon to deliver third-party applications to their end users. This is facilitated by Horizon's VDI solution, which provides the necessary infrastructure and management capabilities.

    What is most valuable?

    The console is straightforward and easy to understand for the end user. It can be deployed on any device, including iPads and Mac OS. Users can access their daily applications and resources provided by the VMware Horizon environment from any device.

    It covers and deploy legacy applications to customers who are using outdated operating systems. Legacy applications run only on older computers, but with the power of Horizon, they can be deployed on any device. With recent changes, Horizon operates with a high degree of independence. It enables users to work anytime, anywhere, on any device.

    What needs improvement?

    VMware Horizon is best in class product, but they should the improve its connectivity of the agents deployed. They should create their own virtualization infrastructure to host their horizon moving forward.

    For how long have I used the solution?

    I have been using VMware Horizon for four years.

    What do I think about the stability of the solution?

    We encountered licensing issues. It uses a newer type of licensing, leveraging the cloud for auto licensing rather than using a traditional license key. This change should be discussed with the customer moving forward. To address this, we needed to replace some of our components to connect with the tenants for auto licensing.

    I rate the solution's stability a seven out of ten.

    What do I think about the scalability of the solution?

    The scalability depends on the underlying infrastructure. Horizon operates with VMware vSphere. As long as the company regularly reviews the scalability and virtualization information, Horizon can be easily scaled up or down based on the requirements.

    I rate it a seven out of ten.

    How are customer service and support?

    Currently (Q1 of 2024), raising a ticket with VMware Horizon can be challenging with recent changes (Migration due to recent product acquisitions). Some of the customer portals and support portals are undergoing migration, making it difficult to access them directly and submit tickets.

    How would you rate customer service and support?

    Negative

    How was the initial setup?

    The initial setup of VMware Horizon can be time-consuming since it involves deploying various components. There are separate components that you need to deploy as part of Horizon. You may have to deploy other components that can be integrated with Horizon. For instance, a Microsoft server that hosts the RDSH can be added to the Horizon environment. This kind of integration with different products can add complexity, making the implementation of VMware Horizon medium in terms of difficulty.

    Deployment depends on the number of agents to be deployed on end-user devices & the number of VM's or VDI components to be deployed in the implementation. On average, it takes two weeks for deployment.

    I rate the initial setup a six out of ten.

    What was our ROI?


    Which other solutions did I evaluate?

    Compared to other VDI providers like Citrix or other VDI provider, it stands on par in terms of cost. It is neither cheaper nor expensive, but comparable to the standard pricing in the market.

    What other advice do I have?

    VDI can be beneficial in many instances and use cases. One example is when you have existing users accessing the company network. For users who shift roles or locations but use the same laptop, VDI is advantageous. Instead of purchasing a physical hardware device for each individual user, you can build the infrastructure and deploy VMs for them to use moving forward. This approach simplifies onboarding and offboarding users, as VDI allows easy management of user accounts. 

    VMware Horizon is a key component in deploying and providing a comprehensive digital workspace for organizations. Horizon can be used independently or integrated with other VMware products to create a unified digital workspace. It supports VPN and enhances the digital employee experience by using AI functionality to learn user behavior. This AI capability helps seamlessly identify and analyze any issues within the company, ensuring a smooth and efficient working environment. It includes various networking and monitoring tools, such as those provided by VMware virtual infrastructure VMware, which contribute to a robust and secure organizational framework.

    VMware Horizon is still undergoing a migration process. This could be attributed to VMware's acquisition by Broadcom, followed by the sale of the digital workspace pillar, which includes the Horizon product. Horizon may have established its own company as part of this migration process, leading to issues, particularly with the portals.

    Overall, I rate the solution a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    Managing Director at WISE VARY
    Real User
    Better GUI and easy scalability
    Pros and Cons
    • "The initial setup is very simple."
    • "There is room for improvement in security features."

    What is our primary use case?

    My use case is to try from the customer experience because right now, we work from home and anywhere. So, and also the power consumption of the desktop and IT security are concerns. 

    What is most valuable?

    I find the virtual desktop and its spacious capacity to be the most valuable aspect of VMware Horizon View in my experience.

    What needs improvement?

    There is room for improvement in security features. In the next release, perhaps they could add some 3D features to Horizon View, especially considering the concerns around ransomware and security. 

    For how long have I used the solution?

    I have been using this solution for two years. 

    What do I think about the stability of the solution?

    It's stable; we haven't experienced any major issues or glitches.

    What do I think about the scalability of the solution?

    We can scale it easily. There are around 200 users in my company who use Horizon View. 

    How are customer service and support?

    In terms of technical support, it's easier to contact the support team with Horizon View.

    How was the initial setup?

    The initial setup is very simple. 

    What's my experience with pricing, setup cost, and licensing?

    The solution has a higher price than competitors. The price could be more flexible for clients.

    Which other solutions did I evaluate?

    In my experience, the deployment process is better with Horizon View than with other solutions. The GUI is also better and it's easier to operate. And in terms of technical support, it's easier to contact the support team with Horizon View.

    What other advice do I have?

    I would definitely recommend using this solution. Overall, I would rate the solution a nine out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Senior Executive Manager - Data Center Virtualization at a insurance company with 1,001-5,000 employees
    Real User
    High availability, user-friendly, reliable, and integrates well
    Pros and Cons
    • "I appreciate how simple and straightforward the operation of VMware Horizon View is."
    • "Using a printer with the VDI is not a straightforward process."

    What is our primary use case?

    We are using VMware Horizon View in two ways - for both virtual disk infrastructure (VDI) and application virtualization. 

    The primary use case is for individuals external to our company to connect and access internal resources. This is done by publishing a virtual desktop point to allow access.

    How has it helped my organization?

    In terms of productivity, VMware Horizon View has been extremely beneficial.

    We can run 100 percent of our employees remotely using VDI. We have anywhere from two the three thousand employees.

    What is most valuable?

    I appreciate how simple and straightforward the operation of VMware Horizon View is. It is very user-friendly and can be used on any device, anywhere, and anytime.

    What needs improvement?

    There are certain areas that require improvement, and in my opinion, the most important factor is with some instances where I have experienced limitations, particularly with the printing service. Using a printer with the VDI is not a straightforward process.

    Overall, in my opinion, the solution works perfectly.

    For how long have I used the solution?

    I have been using VMware Horizon View since 2016, for seven years.

    During this time, I have used several versions and performed multiple upgrades. I initially began with version 6.2, then proceeded to upgrade to 7.1, 7.4, and now to 7.13. Currently, I am planning to upgrade to version 8.

    What do I think about the stability of the solution?

    VMware Horizon View is quite a stable solution. We have had no issues.

    What do I think about the scalability of the solution?

    In my opinion, scaling up to ten sites is easily achievable as the solution is highly scalable. It can be scaled not only within a single site but across multiple sites as well.

    We have approximately two thousand people in our environment that are using VMware Horizon View.

    We are not only planning to provide access to external employees but also aiming to expand access to internal employees.

    How are customer service and support?

    The last time I contacted them was about an issue with USB printing, which I believe was related to a Microsoft patch rather than a VMware issue. It seems that the USB printing feature was affected negatively by the Microsoft patch.

    To clarify, the printer redirection feature within VMware Horizon was impacted by a Microsoft patch or update, which resulted in the feature not functioning properly. Both products are involved in this issue.

    Which solution did I use previously and why did I switch?

    Previously, we were using We were using Citrix XenApp.

    How was the initial setup?

    Building the infrastructure is relatively straightforward; however, the challenge is in retrieving the master image or golden image for your desktop, which can be a time-consuming process depending on your specific needs. 

    For an experienced individual, the implementation of the health solution should not take more than three days.

    What about the implementation team?

    To be honest, I was able to implement it on my own. However, it's important to note that you may require certain prerequisites from the network team if you plan to make the solution highly available, such as utilizing LoadRunner and other tools.

    What was our ROI?

    In my personal opinion, the solution is worth the investment and provides good value for its cost.

    What's my experience with pricing, setup cost, and licensing?

    I cannot provide a detailed comment on the pricing; however, I can say that it is quite expensive.

    The licensing for VDI is divided into multiple modules, including standard and enterprise options. There are different types of licensing available for VDI.

    Which other solutions did I evaluate?

    We were considering Microsoft VDI as well as Zendesk.

    What other advice do I have?

    In my opinion, for large enterprise companies, if the solution is implemented properly with high availability and designed using best practices, there should be no issues.

    I would rate VMware Horizon View a ten out of ten.

    Nothing is perfect, but this product is amazing.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Research Engineer
    Real User
    A big, stable solution with good user profiles and policies
    Pros and Cons
    • "The solution includes good user profiles and policies."
    • "The standard license does not include certain features."

    What is our primary use case?

    Our company uses the solution as a virtual desktop for clients at universities and banks. One customer has more than 200 users who log in from anywhere. 

    What is most valuable?

    The solution includes good user profiles and policies. 

    The solution integrates well with other VMware products.

    Productivity is improved with use of the solution. 

    What needs improvement?

    The standard license does not include certain features. 

    Customers do not understand the requirements for VGA solutions so education and marketing are needed. 

    For how long have I used the solution?

    I have been using the solution for four years. 

    What do I think about the stability of the solution?

    The solution is stable compared to other platforms. 

    What do I think about the scalability of the solution?

    The solution is scalable to any number of devices or users and integrates well with other VMware products. 

    How are customer service and support?

    Technical support is responsive and solves issues quickly so I rate support an eight out of ten. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I previously used Citrix.

    How was the initial setup?

    The setup is straightforward in comparison to Citrix. 

    What about the implementation team?

    Our internal team implements the on-premises solution for clients and utilizes third-party providers for VGA components. 

    Ongoing maintenance only requires two team members. 

    What's my experience with pricing, setup cost, and licensing?

    The pricing can be a challenge because certain features are not standard and require a separate license. 

    The solution can be costly for customers who do not run mission-critical applications or who have less than 50 users. For these use cases, we recommend alternative products. 

    Which other solutions did I evaluate?

    I evaluated other options that included RDS. 

    What other advice do I have?

    The solution is big and stable with many features. Integrations and user scalability are easy compared to other products. 

    I rate the solution an eight out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. partner
    PeerSpot user
    Gurpreet_Singh - PeerSpot reviewer
    Cloud transformation & migration manager at Accenture company
    Real User
    Very flexible, reliable and user-friendly
    Pros and Cons
    • "This product works quickly and is reliable."
    • "Lacks sufficiently robust audio redirections."

    What is our primary use case?

    The solution is useful for anyone working from home. It enables connection to office workstations and open corporate portals. We can access all files and folders, and collaborate with other team members. I'm a company manager. 

    What is most valuable?

    This product works quickly and is reliable. You feel like you're working on your own desktop and not on a remote desktop.

    What needs improvement?

    The one thing that could be improved would be to implement more robust audio redirections. When we are talking on headphones, using Teams, or any other communicator, there shouldn't be any lag time, voices cutting out, or interrupted connections. It has improved from what it was initially, but there's still a way to go. 

    For how long have I used the solution?

    I've been using this solution for two years. 

    What do I think about the scalability of the solution?

    The solution is definitely scalable. If you want to change computer size, or need more horsepower, it can be done. You can also work with multiple flavors of operating systems and if you need to test and work with Linux servers, or open two or more windows, you can do that too.

    How are customer service and support?

    The solution requires very little technical support because the environment is very stable. The vendors provide great training and have a good knowledge base if any assistance is required. 

    Which solution did I use previously and why did I switch?

    I previously used Dell vWorkspace but they halted development when it was sold. We had concerns regarding ongoing support and the lack of development so we switched to Horizon. 

    How was the initial setup?

    The initial setup is really straightforward. It doesn't take more than five minutes and doesn't require external help. 

    What other advice do I have?

    I recommend this product and rate it nine out of 10. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.
    Updated: July 2025
    Buyer's Guide
    Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.