The use case is remote access to VMs. It allows us to remote access the VMs and our servers.
Enables us to have access gateway to enter VMs from outside
Pros and Cons
- "It's centralized management, and you have access gateway to enter the the VMs from outside."
- "The issue now with VMware is that we don't know the future of the solution. Because if you follow the news, it was acquired by another company, and they are changing the old product line."
What is our primary use case?
What is most valuable?
It's centralized management, and you have access gateway to enter the VMs from outside.
What needs improvement?
The issue now with VMware is that we don't know the future of the solution. Because if you follow the news, it was acquired by another company, and they are changing the old product line.
For how long have I used the solution?
I have been using VMware Horizon View for 34 years.
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What do I think about the stability of the solution?
The solution is highly stable. I rate the stability eight out of ten.
How was the initial setup?
The initial setup is easy. The deployment took a few weeks time. I would rate the setup an eight out of ten.
What about the implementation team?
The deployment was done in house with two people. One person is required for maintenance.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive.
What other advice do I have?
Overall I rate the solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Sr. Technical Architect at StarOne IT Solutions
A product that offers a good UX and is easy to maintain
Pros and Cons
- "It is a very stable solution...It is a very scalable solution."
- "In VMware Horizon View, app volume is an area of concern where improvements are required."
What is our primary use case?
My company uses VMware Horizon View for educational institutions and for the student lists maintained. My company also uses the solution in the healthcare industry.
What is most valuable?
VMware Horizon View offers something called a security gateway, which allows users to get access to VDI without a VPN. The user experience provided by VMware Blast Extreme is also good. The USB redirection from the client to VDI is another good feature of VMware Horizon View.
What needs improvement?
In VMware Horizon View, app volume is an area of concern where improvements are required. For certain applications, a lot of tremendous effort from my company's end had to be put in to configure the app volume, making it one of the most difficult parts of the product. In VMware Horizon View, for a stateless VDI, the configuration part of app volume is straightforward, as it can be done in a. When a user needs some type of persistent VDI, some more configurations need to be done.
There are some shortcomings in VMware's support team, where improvements are required. My company can only use emails and not directly contact VMware's support engineer. Even if some issues suddenly crop up in the solution, my company is not in a position to contact VMware's support team.
For how long have I used the solution?
I have been using VMware Horizon View for five years. My company operates as an integrator of the solution.
What do I think about the stability of the solution?
It is a very stable solution.
What do I think about the scalability of the solution?
It is a very scalable solution.
Owing to the VDI part in VMware Horizon View, my company caters to the requirements of enterprise-sized companies.
How are customer service and support?
The solution's technical support is good. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have past experience with Citrix. I feel that VMware is better than Citrix. Citrix requires its users to have a bit of technical skill to carry out the deployment process.
How was the initial setup?
The product's deployment phase is difficult as it contains a lot of components, which requires a technician to have a technical understanding of integrations.
The solution can be deployed in a week, but it may vary depending on the requirements of a customer.
One architect and two engineers are required to take care of the deployment part of VMware Horizon View.
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
VMware Horizon View is an expensive product. My company needs to opt for a subscription-based pricing model when it comes to the licensing costs attached to the product.
What other advice do I have?
The maintenance phase of VMware Horizon View is easy.
Two people are required to take care of the maintenance phase of VMware Horizon View as there are more than 100 VDIs.
I think that VMware Horizon View presently has a SaaS offering, an option with which the maintenance part can be made much easier. VMware and Azure have a partnership to offer a SaaS-based solution. If you are open to a product deployed on the cloud model, you can choose VMware Horizon View.
I rate the overall tool a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Horizon 8
January 2025

Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
845,406 professionals have used our research since 2012.
Information Technology Consultant at Eta2u
Flexible and secure access to virtual desktops and applications, enhancing productivity and enabling remote work with high performance, centralized management, and robust security features
Pros and Cons
- "It offers great flexibility, allowing us to access it as a complete virtual machine or even just as individual applications."
- "There is room for a more cost-effective pricing structure, as it could be more affordable."
What is our primary use case?
We use it to gain access to our organization's applications.
What is most valuable?
One of the most valuable aspects is that I can connect from home, and the system operates seamlessly. It offers great flexibility, allowing us to access it as a complete virtual machine or even just as individual applications.
What needs improvement?
There is room for a more cost-effective pricing structure, as it could be more affordable.
For how long have I used the solution?
I have been using it for approximately four years.
What do I think about the stability of the solution?
I would rate the stability capabilities eight out of ten.
What do I think about the scalability of the solution?
I would rates its scalability abilities eight out of ten.
How are customer service and support?
Whenever we submit a ticket, there is a productive exchange of information, and more often than not, they manage to address our needs effectively. While there may be occasional challenges, the support is generally quite reliable. I would rate it nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We use a combination of Citrix, Horizon, and Microsoft for virtual apps and desktops based on specific requirements and customer needs.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
The deployment was managed by our team, and I handled the installation. The client only had to perform the minimal configuration, such as setting the server's IP. It was highly adaptable and user-friendly, and it took approximately a couple of days.
What was our ROI?
We observed a return on investment in data protection, resulting in a time savings of around twenty five percent.
What's my experience with pricing, setup cost, and licensing?
It falls on the more expensive end in terms of cost.
What other advice do I have?
You can consider using Microsoft Remote Desktop sessions, which provide a more basic set of features if you don't require all the advanced features offered by Horizon, such as speed optimization, visual enhancements, desktop printing, image resolution, and a seamless user experience. Overall, I would rate it nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
Along with the tool's ease of deployment and use, it is also scalable and stable at the same time
Pros and Cons
- "I find the product to be quite stable...It is a scalable solution...The documentation of VMware Horizon View is quite good."
- "Considering the tool's weaknesses, the product probably has scope for some improvement in the context of how the applications or Linux operating systems are delivered using VMware Horizon View."
What is most valuable?
The solution's most valuable features are its ease of deployment and ease of distribution of the desktops and the applications. It is quite an easy product since the end user does not have to go through much of a learning curve.
What needs improvement?
I have not come across many of the product's weaknesses. Considering the tool's weaknesses, the product probably has scope for some improvement in the context of how the applications or Linux operating systems are delivered using VMware Horizon View. In general, I want VMware Horizon View's compatibility with Linux to improve.
For how long have I used the solution?
I have experience with VMware Horizon View. I am a technical trainer who teaches others VMware technologies. My company has a partnership with VMware.
What do I think about the stability of the solution?
I find the product to be quite stable.
What do I think about the scalability of the solution?
It is a scalable solution.
Which solution did I use previously and why did I switch?
I have used Citrix VDI in the past.
I have lost track of Citrix VDI since I have not used it for a few years.
Some detailed and in-depth documentation on the protocols, like Blast and PCoIP, would be good.
How was the initial setup?
The time taken for deployments completely depends on the customer's call.
What other advice do I have?
I have seen a lot of improvement in VMware Horizon View over the years because I have been teaching it to others for quite a few years now.
I don't find any issues with the product's interface since it is easy to use and does not pose any issues.
The documentation of VMware Horizon View is quite good.
Most of the environments have many implementations going forward, and then our company regularly comes across the need for VMware Horizon View training. My company is not into advisory roles. We just get or receive and deliver the training.
The product is easy to use.
Overall, I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Executive Manager - Data Center Virtualization at a insurance company with 1,001-5,000 employees
High availability, user-friendly, reliable, and integrates well
Pros and Cons
- "I appreciate how simple and straightforward the operation of VMware Horizon View is."
- "Using a printer with the VDI is not a straightforward process."
What is our primary use case?
We are using VMware Horizon View in two ways - for both virtual disk infrastructure (VDI) and application virtualization.
The primary use case is for individuals external to our company to connect and access internal resources. This is done by publishing a virtual desktop point to allow access.
How has it helped my organization?
In terms of productivity, VMware Horizon View has been extremely beneficial.
We can run 100 percent of our employees remotely using VDI. We have anywhere from two the three thousand employees.
What is most valuable?
I appreciate how simple and straightforward the operation of VMware Horizon View is. It is very user-friendly and can be used on any device, anywhere, and anytime.
What needs improvement?
There are certain areas that require improvement, and in my opinion, the most important factor is with some instances where I have experienced limitations, particularly with the printing service. Using a printer with the VDI is not a straightforward process.
Overall, in my opinion, the solution works perfectly.
For how long have I used the solution?
I have been using VMware Horizon View since 2016, for seven years.
During this time, I have used several versions and performed multiple upgrades. I initially began with version 6.2, then proceeded to upgrade to 7.1, 7.4, and now to 7.13. Currently, I am planning to upgrade to version 8.
What do I think about the stability of the solution?
VMware Horizon View is quite a stable solution. We have had no issues.
What do I think about the scalability of the solution?
In my opinion, scaling up to ten sites is easily achievable as the solution is highly scalable. It can be scaled not only within a single site but across multiple sites as well.
We have approximately two thousand people in our environment that are using VMware Horizon View.
We are not only planning to provide access to external employees but also aiming to expand access to internal employees.
How are customer service and support?
The last time I contacted them was about an issue with USB printing, which I believe was related to a Microsoft patch rather than a VMware issue. It seems that the USB printing feature was affected negatively by the Microsoft patch.
To clarify, the printer redirection feature within VMware Horizon was impacted by a Microsoft patch or update, which resulted in the feature not functioning properly. Both products are involved in this issue.
Which solution did I use previously and why did I switch?
Previously, we were using We were using Citrix XenApp.
How was the initial setup?
Building the infrastructure is relatively straightforward; however, the challenge is in retrieving the master image or golden image for your desktop, which can be a time-consuming process depending on your specific needs.
For an experienced individual, the implementation of the health solution should not take more than three days.
What about the implementation team?
To be honest, I was able to implement it on my own. However, it's important to note that you may require certain prerequisites from the network team if you plan to make the solution highly available, such as utilizing LoadRunner and other tools.
What was our ROI?
In my personal opinion, the solution is worth the investment and provides good value for its cost.
What's my experience with pricing, setup cost, and licensing?
I cannot provide a detailed comment on the pricing; however, I can say that it is quite expensive.
The licensing for VDI is divided into multiple modules, including standard and enterprise options. There are different types of licensing available for VDI.
Which other solutions did I evaluate?
We were considering Microsoft VDI as well as Zendesk.
What other advice do I have?
In my opinion, for large enterprise companies, if the solution is implemented properly with high availability and designed using best practices, there should be no issues.
I would rate VMware Horizon View a ten out of ten.
Nothing is perfect, but this product is amazing.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Director at Fairgreen Limited
Provides virtual desktop environment with low bandwidth consumption
Pros and Cons
- "The solution's most valuable feature is low bandwidth consumption. It helps to improve user experience."
- "VMware Horizon View needs to improve orchestration and integrate additional images. I would also like to see its statistics."
What is our primary use case?
We use the solution for the virtual desktop environment. Our customers are mostly from the financial sector.
What is most valuable?
The solution's most valuable feature is low bandwidth consumption. It helps to improve user experience.
What needs improvement?
VMware Horizon View needs to improve orchestration and integrate additional images. I would also like to see its statistics.
For how long have I used the solution?
I have been working with the solution for eight years.
What do I think about the stability of the solution?
I rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the product's scalability an eight out of ten. My company has four financial enterprise customers using it.
How are customer service and support?
The technical team assigned someone promptly whenever we encountered any issues, and the issues were resolved.
How would you rate customer service and support?
Positive
How was the initial setup?
I rate VMware Horizon View's deployment a five out of ten. You must install different components to get it working, which is cumbersome. We completed the deployment in three to four days. Once the hardware is in place, you proceed to provision your password and select the components you want to use.
What's my experience with pricing, setup cost, and licensing?
I rate the product's pricing a seven out of ten. Pricing can be an obstacle for smaller businesses. Pricing is fixed, and there are no additional costs.
What other advice do I have?
I rate the overall solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Senior IT Strategy Consultant at a financial services firm with 1,001-5,000 employees
It's relatively flexible and scalable.
Pros and Cons
- "Horizon View provides virtual desktops on demand."
- "Horizon View could be more stable."
What is our primary use case?
We use Horizon View to provide virtual desktops for internal use. There are about a thousand users.
What is most valuable?
Horizon View provides virtual desktops on demand.
What needs improvement?
Horizon View could be more stable.
For how long have I used the solution?
I have been using Horizon View for a couple of years.
What do I think about the stability of the solution?
I rate Horizon View's stability seven out of 10.
What do I think about the scalability of the solution?
Horizon View is relatively flexible and scalable.
How was the initial setup?
Setting up Horizon View is somewhat complex, but we got some professional services from VMware. It would probably be complicated if you tried to set it up on your own.
What's my experience with pricing, setup cost, and licensing?
I rate Horizon View four out of 10 for affordability. It was pretty expensive.
Which other solutions did I evaluate?
We have performed some benchmark tests before deciding to go with Horizon View, but we chose VMware because most of our existing setup uses VMware.
What other advice do I have?
I rate Horizon View eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical architect at a manufacturing company with 10,001+ employees
Helps to digitalize environments but has lots of bugs and issues
Pros and Cons
- "We use VMware Horizon to digitalize environments."
- "The solution has a lot of issues and bugs."
What is our primary use case?
We use VMware Horizon to digitalize environments.
What needs improvement?
The solution has a lot of issues and bugs.
For how long have I used the solution?
I have been working with the solution for two years.
What do I think about the stability of the solution?
I would rate VMware Horizon's stability a six out of ten.
What do I think about the scalability of the solution?
I would rate the tool's scalability on the cloud a ten out of ten.
How are customer service and support?
We have issues with the product's response time. The person assigned to us was entry-level experienced and we had to escalate our issues further numerous times.
How would you rate customer service and support?
Neutral
What about the implementation team?
We sought help for some areas of deployment.
What's my experience with pricing, setup cost, and licensing?
VMware Horizon is priced high.
What other advice do I have?
I would rate the solution a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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