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Natnael Aklilu - PeerSpot reviewer
Consultant at IWM Network Solutions
Consultant
Jul 27, 2022
Provides great functionality and has a good app virtualizing feature
Pros and Cons
  • "The app virtualizing is a great feature."
  • "The app virtualizing is a great feature; the system developers use it to deliver apps to targeted staff and it basically reduces the server infrastructure resource while providing good functionality."
  • "The initial setup is a little complicated."

What is our primary use case?

Our customers are using this product on simple data and to access some applications. We are customers of VMware Horizon View. 

What is most valuable?

The app virtualizing is a great feature. The system developers use it to deliver apps to targeted staff. It basically reduces the server infrastructure resource. The solution provides good functionality.

What needs improvement?

The initial setup is a little complicated. 

For how long have I used the solution?

I've been engaged with this solution for almost a year. 

Buyer's Guide
Horizon 8
June 2026
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,838 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable, we've hardly had any problems. 

What do I think about the scalability of the solution?

The solution is scalable and we're planning to scale up to 700 users. I think it will be easy. The infrastructure is hyperconverged so we don't expect any issues. We currently have a license for 300 users. 

How are customer service and support?

Customer support is supplied by the implementer. Problems can generally be solved by a phone call. 

How was the initial setup?

The initial setup is a little bit complex at the start and that's related to the migration of the current users to the client. The setup was a little easier in the latest version. The migration to our 315 clients took a couple of weeks. We have one person dedicated to monitoring the system. 

What's my experience with pricing, setup cost, and licensing?

The licensing costs are quite high, we pay for a bundle. 

What other advice do I have?

Customers need to know their requirements clearly and this will likely create a significant saving when it comes to working out a licensing model. 

I rate this solution 10 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Gurpreet_Singh - PeerSpot reviewer
Cloud transformation & migration manager at Accenture company
Real User
May 29, 2022
Very flexible, reliable and user-friendly
Pros and Cons
  • "This product works quickly and is reliable."
  • "Lacks sufficiently robust audio redirections."
  • "The one thing that could be improved would be to implement more robust audio redirections."

What is our primary use case?

The solution is useful for anyone working from home. It enables connection to office workstations and open corporate portals. We can access all files and folders, and collaborate with other team members. I'm a company manager. 

What is most valuable?

This product works quickly and is reliable. You feel like you're working on your own desktop and not on a remote desktop.

What needs improvement?

The one thing that could be improved would be to implement more robust audio redirections. When we are talking on headphones, using Teams, or any other communicator, there shouldn't be any lag time, voices cutting out, or interrupted connections. It has improved from what it was initially, but there's still a way to go. 

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the scalability of the solution?

The solution is definitely scalable. If you want to change computer size, or need more horsepower, it can be done. You can also work with multiple flavors of operating systems and if you need to test and work with Linux servers, or open two or more windows, you can do that too.

How are customer service and support?

The solution requires very little technical support because the environment is very stable. The vendors provide great training and have a good knowledge base if any assistance is required. 

Which solution did I use previously and why did I switch?

I previously used Dell vWorkspace but they halted development when it was sold. We had concerns regarding ongoing support and the lack of development so we switched to Horizon. 

How was the initial setup?

The initial setup is really straightforward. It doesn't take more than five minutes and doesn't require external help. 

What other advice do I have?

I recommend this product and rate it nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Horizon 8
June 2026
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,838 professionals have used our research since 2012.
Senior Associate at NTT DATA
Real User
Apr 29, 2022
Helps to reduce server load but performance is slow
Pros and Cons
  • "Horizon 7 is scalable - we can add more machines or servers easily."
  • "The most valuable feature is that when we access the machine, it automatically builds on the back-end and provides to the user, then when the user logs off, the machine logs off automatically or is destroyed, which helps to reduce load on the server."
  • "Horizon 7's performance could be improved."
  • "VMware's technical support is not the best - instead of providing troubleshooting, they give us documentation that we're supposed to use to find solutions."

What is most valuable?

The most valuable feature is that when we access the machine, it automatically builds on the back-end and provides to the user. Then when the user logs off, the machine logs off automatically or is destroyed, which helps to reduce load on the server.

What needs improvement?

Horizon 7's performance could be improved. For instance, when I launch the VDI, it takes a very long time to boot.

For how long have I used the solution?

I've been working with Horizon 7 for about six months.

What do I think about the stability of the solution?

Horizon 7 is stable, though its performance isn't the best.

What do I think about the scalability of the solution?

Horizon 7 is scalable - we can add more machines or servers easily.

How are customer service and support?

VMware's technical support is not the best - instead of providing troubleshooting, they give us documentation that we're supposed to use to find solutions.

How was the initial setup?

The initial setup was very simple.

What's my experience with pricing, setup cost, and licensing?

Horizon 7 is cheaper than some competitors, like Citrix, because it includes solutions for the server side, the VDI side, and the hypervisor side. 

What other advice do I have?

Horizon 7 is best-suited to small environments. I would rate it seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
VinayKumar7 - PeerSpot reviewer
Manager Data Centre at a consultancy with 51-200 employees
Real User
Top 5Leaderboard
Feb 21, 2022
It's great that users can log in from anywhere and from a variety of devices
Pros and Cons
  • "Ability to log in from anywhere and from a variety of devices."
  • "sdfgdfg"
  • "The solution is stable and highly reliable, we haven't had any issues with bugs, users are able to plug in properly, and the VMs are working fine."
  • "Reporting could be improved, we currently have to export manually."
  • "Reporting could be improved. We have 200-300 users and it's difficult to know who has logged in and when."

What is our primary use case?

We use this solution for our virtual desktop infrastructure where the user's desktops are running the data center using Horizon. With the increase in the number of people working from home, we wanted a solution like Horizon. We are customers and I'm a resident consultant. 

What is most valuable?

The major advantage of this solution is that users can log in from anywhere and from a variety of devices. Previously, it was difficult for us to manage but when we moved to VDI and people were able to log in from anywhere, it made a huge difference. I like that we're able to take a snapshot of the desktop. 

What needs improvement?

Reporting could be improved. We have 200-300 users and it's difficult to know who has logged in and when. We have to do this manually so having a tool that would enable the export of reporting would be useful and save a lot of time.

For how long have I used the solution?

I've been using this solution for six months. 

What do I think about the stability of the solution?

The solution is stable and highly reliable. We haven't had any issues with bugs, users are able to plug in properly, and the VMs are working fine.

What do I think about the scalability of the solution?

Scalability is good. We initially started with four servers and within a month we have scaled it up, adding an additional four servers. We initially purchased 100 licenses and then another 100. It was simple and straightforward to scale up.

How are customer service and support?

We contacted support for implementing the SSL certificate and for enabling the MFA. The support was good and we were able to resolve our issues. 

How was the initial setup?

The initial setup was simple and straightforward although it will be more difficult for anyone who doesn't have experience. We have around 200 users and deployment took about three days. We have one admin for patching and updating.

What's my experience with pricing, setup cost, and licensing?

Licensing is on an annual basis and quite costly. 

What other advice do I have?

We use this solution heavily and I would definitely recommend it. 

I'd like to rate this solution more highly, but because of the issue with reporting, I rate it eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1665633 - PeerSpot reviewer
Systems Administrator at a financial services firm with 1,001-5,000 employees
Real User
Sep 19, 2021
Instant clone feature makes it easier to scale up and manage virtual desktops but troubleshooting should be better
Pros and Cons
  • "Instant Clone instantly creates another VM with a Delta disk, which is just the VMware backend, and this helps with scalability and management."
  • "They need to make troubleshooting, diagnostics, and error reporting a little better."

What is our primary use case?

We use it to provide virtual client desktops for remote users or data center users. It's basically for people to work from home or for a call center.

What is most valuable?

Instant Clone instantly creates another VM with a Delta disk, which is just the VMware backend. This helps with scalability and management.

What needs improvement?

They need to make troubleshooting, diagnostics, and error reporting a little better. There are too many consoles with different error messages to identify a problem and figure out how to fix it

For how long have I used the solution?

I have been using VMware Horizon for 10 years.

What do I think about the stability of the solution?

It's hard to generally classify this product's performance as stable or not. The performance is dependent on the hardware, not the product. If you have fast hardware, it's going to be fast. If you have slow hardware, it's going to be slow.

How are customer service and technical support?

Technical support is better than most. I would say it's above average.

How was the initial setup?

It's very complex. There are multiple steps, connectors, and servers. All of them have multiple components that all talk, so that's never going to be easy. But I think it's complex because of what it's doing. And if you use it all the time, that complexity just becomes familiar.

What about the implementation team?

We implemented in-house.

What other advice do I have?

Test it. You can't just listen to a consultant. You have to test it yourself and set up a proof of concept.

I would rate VMware Horizon a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1655805 - PeerSpot reviewer
Engineer at a government with 10,001+ employees
Real User
Aug 26, 2021
Stable, good technical support, and secure
Pros and Cons
  • "The most valuable feature of this solution has been security."
  • "The initial setup was not difficult but there is room for improvement."

What is our primary use case?

We are using VMware Horizon View for workstation replacement. We are mostly still in the development stage.

What needs improvement?

The most valuable feature of this solution has been security.

For how long have I used the solution?

I have been using VMware Horizon View for approximately one year.

What do I think about the stability of the solution?

The stability has been good.

How are customer service and technical support?

Whenever I had to use the technical support from VMware I had a good experience.

How was the initial setup?

The initial setup was not difficult but there is room for improvement.

What other advice do I have?

I rate VMware Horizon View an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Systems Engineer at a university with 201-500 employees
Real User
Jun 15, 2021
Modern, integrates well, and highly stable
Pros and Cons
  • "The benefits of this solution are that it is modern and it works perfectly well with the rest of the VMware environments we have. Having this vertical integration is what matters to us as an organization and this solution excels in this area. You deploy it and it works without much hassle."
  • "The multimedia playback is not very good and they could improve it by increasing the quality."

What is our primary use case?

We use this solution for delivering virtual desktops and applications.

Currently, we are using version 2006 which has an older model of provisioning and there are some compatibility issues that we are going to solve in the coming months. The latest version is 2103. However, there is not much difference between 2006 and 2103 it is almost the same.

The small differences are in adjunct functionality and regarding the transference relationship between domains. 

What is most valuable?

The benefits of this solution are that it is modern and it works perfectly well with the rest of the VMware environments we have. Having this vertical integration is what matters to us as an organization and this solution excels in this area. You deploy it and it works without much hassle.

What needs improvement?

The multimedia playback is not very good and they could improve it by increasing the quality.

In an upcoming release, there could be more integration support for Linux and better Linux user profile management. This is a feature we use in the universities but most other normal businesses will not be interested in Linux. 

For how long have I used the solution?

I have been using this solution for approximately six years.

What do I think about the stability of the solution?

95% of the features work without any issues and 5% of them have issues that are normally difficult to pinpoint. However, since these small issues can normally be corrected by support, this solution's stability rating is high.

What do I think about the scalability of the solution?

We have 5,000 users on the system but only 200 of them are using it together at the university. Scalability was not ever an issue.

How are customer service and technical support?

We have contacted technical support and they have been responsive.

How was the initial setup?

The initial setup is a moderate level of difficulty.

What about the implementation team?

We did the implementation of the solution.

Which other solutions did I evaluate?

In my organization, we use a lot of VMware solutions for vertical integration and have evaluated other solutions, such as Citrix.

What other advice do I have?

I would have said this solution needs to improve in profile management a couple of years ago because VMware does not have profile management that works out of the box. However, this issue was solved by Microsoft by releasing a solution that works very well with VMware Horizon.

Those who are wanting to implement this solution should consider the Cloud offerings for VMware Horizon. There is a possibility it could cut the time for delivery and it is more scalable. You will not have scalability issues.

I rate VMware Horizon 7 an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Chief Engineer at ministry of electricity
Real User
Jan 18, 2021
Stable, fair cost, and supports multi-user environments and all kinds of virtual machines and operating systems
Pros and Cons
  • "It is a stable solution. It is wonderful for multi-user environments, and it supports different virtual machines and operating systems. You can go for any kind of virtual machine. It has many features, especially for a call center. You don't have the issue of computers going down from time to time. You just need to copy the virtual machine to deploy it. You also don't need many people to maintain computers. With Horizon 7, you just need one or two people."
  • "It is wonderful for multi-user environments, and it supports different virtual machines and operating systems."
  • "It is a little bit complex. You need a little bit of experience with ESXi installation and VMware before using this solution. You cannot directly jump to this solution. It also requires training. After you get trained, you can do anything with Horizon 7. In terms of features, it has been sufficient for my needs, but it can always have more features. They can maybe merge the servers. They can give the Horizon 7 server in one package with ESXi."
  • "It is a little bit complex. You need a little bit of experience with ESXi installation and VMware before using this solution."

What is our primary use case?

We used this solution for a complaint management and support system. The project was a combination of Horizon 7, VMware, Oracle Database, Apex, and GlassFish. Most of them were deployed on Linux or Windows, and we implemented a center to manage the VMware cluster.

The main software, based on Oracle Database, gave the operator a terminal and different kinds of forms for entering the data that they got from the customers. The virtual machines were based on Horizon 7. We completed this project in 2018, and it is still working.

What is most valuable?

It is a stable solution. It is wonderful for multi-user environments, and it supports different virtual machines and operating systems. You can go for any kind of virtual machine.

It has many features, especially for a call center. You don't have the issue of computers going down from time to time. You just need to copy the virtual machine to deploy it. You also don't need many people to maintain computers. With Horizon 7, you just need one or two people. 

What needs improvement?

It is a little bit complex. You need a little bit of experience with ESXi installation and VMware before using this solution. You cannot directly jump to this solution. It also requires training. After you get trained, you can do anything with Horizon 7.

In terms of features, it has been sufficient for my needs, but it can always have more features. They can maybe merge the servers. They can give the Horizon 7 server in one package with ESXi.

What do I think about the stability of the solution?

It is stable. We didn't have any issues.

What do I think about the scalability of the solution?

If you are a small business, and you can easily grow from, let's say, 10 people to maybe 30 or 60 people. You can buy and scale based on your needs.

In terms of the number of users, we have four groups of operators who use this solution. Each group has six to seven users.

How are customer service and technical support?

Their technical support is good. We faced an issue after deploying the product, and in less than 24 hours, we got a response from VMware. Everything was good.

How was the initial setup?

You need to get trained and have a license to be able to deploy it.

What about the implementation team?

We deployed it on our own. I take care of its maintenance.

What's my experience with pricing, setup cost, and licensing?

Its cost is fair. You can go for a free trial, but for initializing a project, you need to purchase a license. There are different types of licenses.

What other advice do I have?

You should know why you need this solution. Before working with Horizon 7, you should have at least three to six months of experience with VMware and ESXi. You also need to get well trained in Horizon 7. 

I would rate VMware Horizon 7 an eight out of ten. It is a stable and feature-rich solution at a fair price.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Manager at a tech services company with 10,001+ employees
Real User
Nov 24, 2020
An easy initial setup with a good unified gateway and very good technical support
Pros and Cons
  • "VMware is a hyper-converged infrastructure model. Therefore, for scaling it you just add more servers to it in the inputs. It's rather straightforward."
  • "If it is a uniform VDI client, such as all Windows 10 systems for users to log in, like on host environment, or it's all a server farm, etc., for those kinds of environments, Horizon is a no brainer."
  • "I would love to see so they can actually allow the use of Linux, from a hosting environment as well as from a VDI client environment."

What is most valuable?

Horizon actually has been working well in the current pandemic situation. Originally, we had clients deployed in our infrastructure. Now, once working from home or remote working has been imposed, we deployed a Unified Gateway. It's simply one more component of Horizon, and it allows us to give access over the public IP so that those people at home get the same environment itself as they work from their home without causing any user experience problems. There were no additional licenses required for that job either, which was nice.

What needs improvement?

I would love to see so they can actually allow the use of Linux, from a hosting environment as well as from a VDI client environment. If I can actually host Linux instances as VDIs with the same features as what I get on Windows and have all the key components, like the Composer, database, or the connection services, that would be ideal. Often, ransomware and attacks usually target Windows, therefore, if I'm on Linux, at least I'll have some level of comfort or a buffer against danger.

For how long have I used the solution?

VMware Horizon was deployed around one and a half years ago in my infrastructure.

What do I think about the stability of the solution?

We do not have any problems with the stability part of it. It doesn't crash or freeze. It's not buggy and it doesn't have any glitches. It's reliable.

What do I think about the scalability of the solution?

VMware is a hyper-converged infrastructure model. Therefore, for scaling it you just add more servers to it in the inputs. It's rather straightforward. 

How are customer service and technical support?

We've had a couple of calls with technical support. They're very good, from what I have experienced. We are quite satisfied with their level of knowledge and responsiveness.

How was the initial setup?

The initial setup is somewhat okay. They're not too complex. There are various components that have to be installed and configured, and therefore a little bit of expertise is required. It's not dead simple. You do need some background.

Ours was a smaller deployment and it's supposed to host around 800 different current virtual instances. Starting from the backend stack to going live, it took approximately two weeks overall.

What's my experience with pricing, setup cost, and licensing?

It is more economical than purchasing each license individually. If you purchase vSphere Enterprise plus vSAN, then vROps, and then Horizon, it's going to be a large cost. If you do this logic, it will be very cheaper, because they did not charge us separately for the vSphere or vSAN or vROps with this. You buy the number of seats irrespective to how much hardware you run on, they will not charge you more. That's the benefit.

What other advice do I have?

We aren't on the latest version of the solution. We're at minus one right now. The final upgrade has not been done due to the pandemic situation.

In our kind of environment, it's just more of a media use case, so we used it and it made sense. If you have variable workloads, not a uniform workload, then it might not go under the licensing for just VDIs, asVDIs specifically cover your operating system instances as well as uniform with the VDI clients. If it is a uniform VDI client, such as all Windows 10 systems for users to log in, like on host environment, or it's all a server farm, etc., for those kinds of environments, Horizon is a no brainer. 

A company should go for it. I'd recommend it. It is a good solution to work with.

Overall, I would rate the solution eight out of ten. For the most part, we've been quite satisfied with the results.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1423488 - PeerSpot reviewer
Technical Consultant at a aerospace/defense firm with 10,001+ employees
Real User
Sep 23, 2020
Instant Clone feature is helpful, but it does not scale to large organizations
Pros and Cons
  • "The most valuable features are Instant Clones and AppStacks."
  • "In my short experience, I would say that this is a really good product that can be installed quickly for a small scale organization with not many users."
  • "Technical support is only average and can be improved."
  • "Ranking these, I would say that Citrix is first with a mark of 80%, Microsoft is second with a mark of 60%, and VMware is third with a mark of 50%."

What is our primary use case?

I am a system engineer and this is one of the products that I assist people with by providing support.

What is most valuable?

The most valuable features are Instant Clones and AppStacks.

What needs improvement?

Sometimes when we log on, there are applications that are not visible.

Technical support is only average and can be improved.

In general, there are many things that can be improved.

For how long have I used the solution?

I have been using VMware Horizon View for about three months.

What do I think about the stability of the solution?

As much as I have used this product, the stability looks good. We don't have many issues that require support.

What do I think about the scalability of the solution?

I feel that Horizon is more for a small business, rather than a large organization.

In our organization with 250 users, it works fine but if you're talking about 10,000 to 15,000 users then I don't know whether it would support a scale at that size.

How are customer service and technical support?

Technical support from VMware is all right, although I would not say that they're great. Overall, they are average.

Which solution did I use previously and why did I switch?

I am much more familiar with Citrix and work with it regularly. I have only been working with Horizon View for fine-tuning. I also use a similar product from Microsoft.

Ranking these, I would say that Citrix is first with a mark of 80%, Microsoft is second with a mark of 60%, and VMware is third with a mark of 50%.

How was the initial setup?

The installation process is really fast.

What about the implementation team?

We use a team that sets up solutions and then moves on. They remain only for the deployment.

What other advice do I have?

In my short experience, I would say that this is a really good product that can be installed quickly for a small scale organization with not many users.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.