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Information Technology Specialist at a government with 1,001-5,000 employees
Real User
Top 5
Easy to manage and impressively stable
Pros and Cons
  • "Horizon 7's most valuable feature is the unified endpoint management."
  • "The initial setup may be a little difficult for those with no experience."

What is most valuable?

Horizon 7's most valuable feature is the unified endpoint management, including the Orchestrator feature that helps those without any programming knowledge.

For how long have I used the solution?

I've been using VMware Horizon 7 for over four years.

What do I think about the stability of the solution?

Horizon 7's stability is very impressive.

What do I think about the scalability of the solution?

Horizon 7 is scalable.

Buyer's Guide
Horizon 8
July 2025
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
861,524 professionals have used our research since 2012.

How are customer service and support?

VMware's technical support gives wonderful support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Citrix VDI, but Horizon 7 is easier to manage and has GUIs for everything.

How was the initial setup?

The initial setup is simple as there is lots of documentation available to help. However, it may be a little difficult for those with no experience.

What other advice do I have?

I would give Horizon 7 a rating of ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1738062 - PeerSpot reviewer
Technical manager at a tech services company with 11-50 employees
Real User
Solution for virtualizing workloads and applications; it offers good support, scalability, and stability
Pros and Cons
  • "Scalable and stable virtualization solution, with good technical support offering timely responses."
  • "Areas for improvement in VMware Horizon 7 would be the logging and the troubleshooting, e.g. they could be made clearer."

What is our primary use case?

VMware Horizon 7 virtualizes workloads and applications.

What needs improvement?

Areas for improvement in VMware Horizon 7 would be the logging and the troubleshooting, e.g. they could be made clearer.

For how long have I used the solution?

I've  been dealing with VMware Horizon 7 for six years.

What do I think about the stability of the solution?

I'm satisfied with the stability of VMware Horizon 7. Its stability is good enough.

What do I think about the scalability of the solution?

I find the scalability of VMware Horizon 7 good, because you can scale it in any kind of way. You can add more hosts, then you'll have a bigger solution.

How are customer service and support?

We have normal issues that appear, then we have to contact support for this product. The support is good, and they respond in a timely fashion.

How was the initial setup?

The installation process for this product is not as straightforward, but it's also not as complicated.

What's my experience with pricing, setup cost, and licensing?

We're paying monthly for the license of VMware Horizon 7.

What other advice do I have?

I'm an integrator for VMware Horizon 7 and other products, for any project plan.

I'm satisfied with the performance of this product.

We have five users of VMware Horizon 7.

I can recommend this product to people who are looking into using or implementing it.

My rating for VMware Horizon 7 is eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Horizon 8
July 2025
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
861,524 professionals have used our research since 2012.
MarcMermuys - PeerSpot reviewer
ICT System Administrator at College of Europe
Real User
Top 10
Quality desktop and app virtualization product that allows for a centralized environment. Could use more support for master template optimization
Pros and Cons
  • "I appreciate the ability to have a more centralized environment."
  • "In the next release, I would like to have more support when optimizing the master templates for PDI. There are tools that are available to be used but they are not supported at the moment and are more, "use at your own risk.""

What is our primary use case?

We use this solution for virtual servers and virtual desktops. Our whole environment is on VMware combined with Nutanix.

What is most valuable?

I appreciate the ability to have a more centralized environment.

What needs improvement?

In the next release, I would like to have more support when optimizing the master templates for PDI. There are tools that are available to be used but they are not supported at the moment and are more, "use at your own risk."

For how long have I used the solution?

I have been using this solution for more that fifteen years.

What do I think about the stability of the solution?

The performance was lacking a bit in the beginning due to the old infrastructure with SAN and having everything separated. Now that we use this in combination with Nutanix, it is quite stable.

What do I think about the scalability of the solution?

We are easily able to add another house to the Nutanix farm which would result in more resources for VMware.

What was our ROI?

As a result of using VMware, we have to buy less hardware and do not need to replace thin clients.

What other advice do I have?

I would advise potential users to create a template to test if the performance is good enough for your client level.

I rate this solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1332132 - PeerSpot reviewer
AGM at a computer software company with 10,001+ employees
Real User
Low maintenance and works with both physical and virtualized systems
Pros and Cons
  • "It has a lot of features and they are similar to what we have seen in any environment management solution."
  • "More ready-to-deploy templates should be available. Because they are not included, a lot of configuration is required."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients. I am a solution engineer and I work on end-user virtualization and related infrastructure solutions. I with VMware, Citrix, and Nutanix.

This solution is used for managing end-user workstations, or settings related to applications or Windows, as well as other things. For example, it can put policies in place for applications or the operating system.

This is not a product that I work with regularly.

What is most valuable?

The most valuable feature is that it works with virtualization and works with physical systems as well.

It has a lot of features and they are similar to what we have seen in any environment management solution.

What needs improvement?

Many improvements to this product are needed.

More ready-to-deploy templates should be available. Because they are not included, a lot of configuration is required.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

VMware User Environment Manager is scalable. Most of our customers are running VMware Virtualization solutions, and they are used to having this to work with it.

How are customer service and support?

Technical support is based on the type of subscription that you have. Generally, it is enterprise customers that have technical support.

Which solution did I use previously and why did I switch?

In addition to VMware, I work with Citrix and Nutanix. Currently, most of the work I do is with Citrix and VMware products.

How was the initial setup?

A consultant is definitely required because a lot of configuration is needed. The deployment takes at least two weeks to complete.

Once it is deployed, one or two resources are all that are required for maintenance.

Which other solutions did I evaluate?

The choice of which solution to use is not made by us. It's a customer decision and whatever they choose, whether it is Citrix, VMware, or otherwise, we will work with it.

What other advice do I have?

I would rate this solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1672974 - PeerSpot reviewer
Systems analyst at a energy/utilities company with 1,001-5,000 employees
Real User
Good interface, configuration, pricing and support
Pros and Cons
  • "We are happy with the interface, configurations, pricing and support."
  • "I would like to see the VDP or other features for backing up the VMs."

What is our primary use case?

We primarily use the solution for data center consolidation and the infrastructure of servers.

What is most valuable?

We are happy with the interface, configurations, pricing and support. 

What needs improvement?

We are not satisfied with the storage vendor.

I would like to see the VDP or other features for backing up the VMs.

For how long have I used the solution?

We have been using VMware Horizon 7 for around 10 years.

What do I think about the stability of the solution?

The stability is sufficient for our needs. 

What do I think about the scalability of the solution?

The scalability is sufficient for our needs. 

We have come out with an initiative to consolidate and reduce the data center by applying HCI infrastructure. 

How are customer service and support?

We are happy with the support.

How was the initial setup?

For the most part, the initial setup is simple. 

Deployment took no more than two months. 

What about the implementation team?

We used resellers for the deployment.

We have issues with the storage vendor. 

Mostly, one or three people are involved in the deployment. 

What's my experience with pricing, setup cost, and licensing?

We are happy with the price. 

We do not have an active subscription, just a permanent license. 

What other advice do I have?

I have recently been conducting searches for more vSAN and hyper-converged features.

There are around 5,000 users making use of the solution.

I rate VMware Horizon 7 as an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1697340 - PeerSpot reviewer
Team leader Modern Workplace, Senior Solution Architect at a tech services company with 11-50 employees
Real User
Simple to install, but the technical support needs improvement
Pros and Cons
  • "VMware Horizon View is a stable solution."
  • "Technical support could be better and faster."

What is our primary use case?

We are providers and we provide solutions to our clients.

We are using it for Virtual Desktop, Application Virtualization, Graphics, AutoCAD Virtualization, Graphics Virtualization, Workstation, and Graphic Power.

What needs improvement?

Technical support could be better and faster.

For how long have I used the solution?

We have been using VMware Horizon View in customers' IT infrastructures for approximately five, or six years.

What do I think about the stability of the solution?

VMware Horizon View is a stable solution.

What do I think about the scalability of the solution?

VMware Horizon View is a scalable product.

We have four customers who use this solution.

How are customer service and support?

Technical support could be faster.

Which solution did I use previously and why did I switch?

I have experience with Virtual Desktop Infrastructures as well as Application Virtualization.

We also use Citrix Virtual Desktops.

How was the initial setup?

Colleagues of mine are implementing the software. I am the team leader for the modern workplace. It is simple to install, according to my colleagues.

We have a two-person team to maintain this solution. Both are architects, but we only need one architect and an engineer.

What's my experience with pricing, setup cost, and licensing?

Customers pay a licensing fee.

What other advice do I have?

I would suggest doing a proof of concept.

I would rate VMware Horizon View a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Vmware Administrator at Intertech
Real User
Reliable and easy to deploy applications
Pros and Cons
  • "The ease of deployment is one of the most valuable features. If I want to install something, I can have a test phase to see what sort of impact it will have and whether it will affect production. So I can install it on my lab, make sure it is okay, and if it is, I can deploy it directly to the users or to the staff."
  • "VMware Horizon could be improved with more integration. It is also very costly for Enterprise Plus, which is a drawback. The renewal costs for the license are very, very high."

What is our primary use case?

I have integrated this solution for educational institutions to help deploy applications to students and staff. I have also integrated this solution for a financial organization. This solution is deployed on-premises. 

How has it helped my organization?

The students and staff have different requirements, knowledge, and applications they need to install, so we segregate the VDI. I have master images and then whichever application a student or staff member needs installed, I'll install it on the master image, then deploy that image to that particular staff member or group of students. In a matter of minutes, they will have their application ready to use.

What is most valuable?

The ease of deployment is one of the most valuable features. If I want to install something, I can have a test phase to see what sort of impact it will have and whether it will affect production. So I can install it on my lab, make sure it is okay, and if it is, I can deploy it directly to the users or to the staff. 

Instant clone is one of the best features. Within seconds, we can create a new WEM based on the requirements. So whenever they log in, the system or VM will be able to use it. 

What needs improvement?

VMware Horizon could be improved with more integration. It is also very costly for Enterprise Plus, which is a drawback. The renewal costs for the license are very, very high. 

For how long have I used the solution?

I have been integrating this solution for customers for years. 

What do I think about the stability of the solution?

This solution is stable and reliable. I would say it's one of the best options. 

How are customer service and support?

VMware's support is tremendously good. I have never had any issues with their side, in terms of technical support. They have a very talented team and they'll fix your problem in no time. 

How was the initial setup?

The initial setup is not straightforward. You need to be very careful because it's based on end user experience, which is very important. You need to look at all the aspects of it—networking, cabling, storage, switching—and if performance is what most users need, there should be no compromise on this. You need to understand what your requirements are, what applications you may be running on the system, and then you need to design the storage. For example, if a customer has applications that demand more IOPS, then I would consider going for all-flash storage or an HTI solution, like Dell. Performance demands are very important and you need to consider all the levels and aspects I listed. 

Planning is very important. Installation itself is not straightforward, and does take some time. It took me an hour and a half to two hours to complete the installation. I had a team of five to help me deploy VMware to cover the levels of storage, networking, computing, and cabling. 

What about the implementation team?

I implemented through an in-house team. 

What's my experience with pricing, setup cost, and licensing?

The license is very costly, as well as the renewal cost. We have the Enterprise Plus license. I recommend that my customers renew the support contract because they will inevitably have issues. VMware releases new features and if customers want to use these features, they definitely have to maintain their support contract. 

What other advice do I have?

I would rate VMware Horizon an eight out of ten. 

I have several customers—a few educational institutions and one financial organization—who use Horizon in their infrastructure. I definitely recommend this solution, especially for educational institutions, because it's really good for them to have VDI infrastructure. This is one of the best solutions they can implement.  

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Director comercial at a comms service provider with 11-50 employees
Real User
Easy to customize
Pros and Cons
  • "The ease of customizing the terminal, including the ability to add or decrease memory."
  • "Sometimes we had to force values so the end-user could continue working, which caused some information to get lost."

What is most valuable?

The best thing about this product was the ease of customizing the terminal, including the ability to add or decrease memory.

What needs improvement?

One issue we had with this product was that the connection was unstable. Sometimes we had to force values so the end-user could continue working, which caused some information to get lost. 

For how long have I used the solution?

I have been using VMware Horizon View for around three years.

What do I think about the stability of the solution?

There were problems with the stability of the product's connectivity, which lowered my rating of the product.

What other advice do I have?

I would rate it an eight out of ten because the connection is unstable. It is really good in the other aspects.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2025
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.