What is our primary use case?
We implement VMware Horizon View for clients who want to replace physical site clients with a virtual desktop infrastructure solution, either to enhance geographical performance and reduce site clients or to add a security layer to their desktop environment.
What is most valuable?
The most valuable feature of this solution is the clone variant. We have been using the linked clone for the past five years, but I am willing to support and take on the function of the instant cloud.
The clone variant enhances the solution's functionality, making it more beneficial.
What needs improvement?
In the latest versions, the deployment of certificates on the console has been implemented. Although it is functional, it is not working as well as I would like. I hope this feature can be improved in the future.
To enhance the user experience, it would be beneficial to have the Unified Access Gateway (UAG) integrated within the console. This would eliminate the need to switch to a different VLAN or access the DMZ separately. With a direct link from the connection server to DMZ, users could easily access the UAG website without leaving the console.
For how long have I used the solution?
I am working with the latest version of VMware Horizon View.
What do I think about the stability of the solution?
It can be challenging to assess the stability of Horizon because it relies heavily on the underlying infrastructure, including vCenter, network, and storage performance.
It is important to pay attention to these factors when evaluating the stability of the system.
We rely on vCenter, network, and storage performance, and any weakness in these areas will affect the performance of Horizon. When discussing this with customers, I always emphasize the importance of these factors.
If the foundation is solid, Horizon should not experience any performance issues.
If the fundamentals are weak, we will encounter issues with Horizon on a regular basis. However, the product itself, VMware Horizon, is highly stable.
While the Horizon product itself is very stable, it is important to be well-informed about any potential side effects from using other related products.
What do I think about the scalability of the solution?
I would rate the scalability a nine out of ten.
There are adjustments that can be made, potentially resulting in a score of ten.
I have good experience with it, and I find it suitable for all sizes of companies. The POC is starting with 10 or 20.
In all three environments, we haven't had many large-scale deployments. Typically, they range from around a thousand to two thousand desktops. I haven't had any projects in my years of experience where the initial deployment started with a thousand or two thousand desktops. The deployments usually start small and then grow over time. The customer typically wants to test if it fits their needs, so we conduct several POCs before moving to production.
How are customer service and support?
As someone who has been using this solution for a while, I find it to be quite complex. Initially, it was very good and remained so until around 2015-2016. However, in 2018, I noticed that the response time had increased, and I had to escalate the issue to the supervisor.
There seemed to be a gap in communication that had not existed before, and it was difficult to understand the next steps.
Previously, I had direct communication with a technician until 2018. However, now I am talking to someone who is a classifier and perhaps several tiers away from the actual technicians.
Therefore, sometimes I don't feel the same level of dependency on a consultant or technician as I used to.
Which solution did I use previously and why did I switch?
We have a lot of VMware products in our company also converting other companies.
We use Workspace ONE.
Based on my background with Citrix, I have found that Horizon is often a more straightforward solution in many cases. It's less complex than Citrix.
It's beneficial when the customer has the mindset that the implementation process might take a month or two or three. However, that is not the case with VMware Horizon View POC. We can finish it in just a matter of days.
We implement VMware Horizon View for customers who require application access within their virtual desktop image. When external services are involved, we typically use tools such as ASH for management and integration.
The ASH tool is a standard in the Citrix world, and when we talk about Horizon, we tell customers they don't need LDSH or terminal services. We don't have a license for those and it could cost a lot of traffic. Instead, we can implement the application on the image, which is something the customer should be aware of.
How was the initial setup?
The initial setup is straightforward, and it follows a logical structure both in the cloud and on-premises. I wouldn't want to change anything about it.
What about the implementation team?
Currently, we only have on-premises solutions in-house. However, we have many clients who use hybrid and cloud-only solutions.
It depends. For me, the choice between on-premises and cloud deployment depends on the specific use case. However, I personally grew up using on-premises solutions.
I am primarily focused on on-premises deployments. I am also excited about cloud deployments and their capabilities, I tend to prefer on-premises solutions. When given the choice between cloud or on-premises deployment, I typically choose on-premises.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing of VMware Horizon View a five out of ten. The price is average.
What other advice do I have?
I would rate VMware Horizon View a nine out of ten.
Nothing is 100%.
I am selling and consulting the product every day. I am behind the product.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller