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Vidyasagar Guntupalli - PeerSpot reviewer
Infrastructure Architect at a security firm with 1,001-5,000 employees
Real User
Top 5
An end-to-end solution for managing and delivering virtualized or physical desktops
Pros and Cons
  • "VMware Horizon is beneficial because it reduces bandwidth consumption when accessing VDI or the virtual infrastructure. It's more secure compared to accessing a Windows desktop using RDP. It enhances security, provides better app utilization, and improves performance using graphic-intensive tools like Photoshop or 3ds Max. Using the Horizon Client makes it easy to work on those tools."
  • "Along with the high pricing, the profile synchronization mechanism also needs improvement."

What is our primary use case?

The VDI access in my private cloud involves encapsulation in VMware Horizon. It also reduces the network traffic bandwidth if you're accessing Linux virtual machines using the native clients since it uses a lot of bandwidth.

What is most valuable?

VMware Horizon is beneficial because it reduces bandwidth consumption when accessing VDI or the virtual infrastructure. It's more secure compared to accessing a Windows desktop using RDP. It enhances security, provides better app utilization, and improves performance using graphic-intensive tools like Photoshop or 3ds Max. Using the Horizon Client makes it easy to work on those tools.

What needs improvement?

Along with the high pricing, the profile synchronization mechanism also needs improvement. Citrix has a feature that allows profiles to be stored in a network location and synchronized across multiple desktops, but Horizon doesn't have this. Also, Horizon lacks support for ARM clients and native clients for Windows 11. Adding these features would enhance its functionality.

For how long have I used the solution?

I have been working with VMware Horizon for the past two years.

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Horizon 8
May 2025
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What do I think about the stability of the solution?

The stability of the product is also high, and I would rate it a nine. There are no significant issues.

What do I think about the scalability of the solution?

For scalability, I would rate it a nine.

How are customer service and support?

I haven't contacted VMware technical support directly because most resources are available online. I assume it might be challenging to reach vendor support.

Which solution did I use previously and why did I switch?

I believe the main competitors for VMware Horizon are Microsoft and Citrix. According to Gartner, Citrix is the top solution and has been in this space for more than ten years. Horizon is still evolving and has issues like a lack of support for Windows 11 and ARM clients.

How was the initial setup?

Setting up VMware Horizon is straightforward. I have experience with deployment through VMware Horizon, and it is satisfactory. VMware Horizon offers features like clone technology, including instant clones, and I’ve used them successfully in my deployment process.

What's my experience with pricing, setup cost, and licensing?

The license cost has increased significantly, so we’re helping some customers with Azure VMware desktop solutions to save on licensing.

What other advice do I have?

VMware Horizon integrates well with other products, including Azure and different vendors, especially within the VMware suite.

It should evolve and support all kinds of client environments. The current pricing structure might not be a favourable investment for clients. I recommend Horizon because it improves security and performance and reduces bandwidth consumption.

Overall, I'll rate VMware Horizon an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Joel White - PeerSpot reviewer
Manager, Department Information Systems at a government with 10,001+ employees
Real User
Top 20
Assist to offer a secure desktop experience to our remote users
Pros and Cons
  • "The solution has enabled us to offer a secure desktop experience to our remote users. This ensures that our personally identifiable information and HIPAA data remain protected, eliminating the risk of being copied to a local, potentially mobile, device. Everything is contained within a centralized structure."
  • "I would highlight the challenges related to integrating with Microsoft Azure services. Specifically, there are issues with MDM-managed devices and the necessity for MDM-managed compliant devices. In the non-persistent horizon model, there's a delay before each new desktop becomes compliant. Users can access these desktops before fully onboard into the MDM solution."

How has it helped my organization?

The solution has enabled us to offer a secure desktop experience to our remote users. This ensures that our personally identifiable information and HIPAA data remain protected, eliminating the risk of being copied to a local, potentially mobile, device. Everything is contained within a centralized structure.

What is most valuable?

The tool provides a single pane of glass into all virtual infrastructure.

What needs improvement?

I would highlight the challenges related to integrating with Microsoft Azure services. Specifically, there are issues with MDM-managed devices and the necessity for MDM-managed compliant devices. In the non-persistent horizon model, there's a delay before each new desktop becomes compliant. Users can access these desktops before fully onboard into the MDM solution.

For how long have I used the solution?

I have been using the product for 20 years. 

What do I think about the stability of the solution?

I rate VMware Horizon a ten out of ten. 

What do I think about the scalability of the solution?

I rate the tool's scalability a seven out of ten. 

How was the initial setup?

The tool's deployment is complex. 

What about the implementation team?

We had a team of two in-house resources and a couple of consultants. 

What was our ROI?

We have seen ROI with the tool's use. 

What's my experience with pricing, setup cost, and licensing?

VMware Horizon's costs are high. 

What other advice do I have?

I rate the product a nine out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Horizon 8
May 2025
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,604 professionals have used our research since 2012.
ToniLindberg - PeerSpot reviewer
senior consultant at Virtual Consultants Sverige AB
Real User
Top 5Leaderboard
Enables users to work remotely and simplifies the onboarding process for new hires
Pros and Cons
  • "The solution simplifies our work."
  • "The solution must be faster and smoother."

What is our primary use case?

I often use the solution for remote day-to-day work to bring in consultants. We use the Gateway feature, which is a form of security server. We have one port to connect things. It simplifies things.

How has it helped my organization?

We do not have to order new laptops or workstations when we bring in new consultants and new hires. The solution simplifies our work. The new hires can start working from day one. The IT team doesn’t have to do all the installations. It’s easier and simpler.

What is most valuable?

The App Volumes feature is valuable for application automation. We can use what we want inside the solution. VMware has its own troubleshooting tool. We can also use VMware Aria. We can use a lot of applications.

What needs improvement?

The solution must be faster and smoother.

For how long have I used the solution?

I have been using the solution since 2003.

What do I think about the stability of the solution?

I rate the solution’s stability an eight or nine out of ten. It is stable, but it has Microsoft desktops on top of it.

What do I think about the scalability of the solution?

The scalability of the tool provides the ease of adding another connection server or gateway server to ramp up the usage for more users. There can be tens of thousands of users on one server. The tool is very scalable. I rate the product’s scalability a ten out of ten. Our clients are small, medium, and large businesses. Some clients have 10 to 15 desktops. Others have hundreds and thousands. The biggest deployment I have done is of 150,000 desktops. The product is suitable for all sizes of businesses.

How was the initial setup?

The setup is easy for me because I have been working with the product for 20 years. I rate the ease of setup a ten out of ten. For others, the ease of setup might be a five or six out of ten because we must know what we are doing. The time taken for deployment depends on the complexity of the installation. If we just want plain desktops, I can have the infrastructure up in one week. The deployment usually takes a couple of weeks to a couple of months.

What's my experience with pricing, setup cost, and licensing?

The pricing could be improved. The tool is not cheap, but it is not too expensive. I rate the pricing a five out of ten. We get what we pay for.

What other advice do I have?

We are implementers. I will recommend the solution to others. It's a pretty good solution. If our device crashes, it might take up to a week or even more before it is up. With VMware Horizon View, connecting online simplifies the work. It is more cost-effective for companies. Overall, I rate the product a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Sami Hammad - PeerSpot reviewer
System Admin. Team Leader at University of Sharjah
Real User
Top 20
Allows us to manage all the machines through one portal, but they could VDI functionalities in terms of user accessibility
Pros and Cons
  • "The most valuable features of VMware Horizon in our education organization are its Graphics Virtualization Unit (GVU) integration."
  • "They could incorporate an application library for application learning and licensing."

What is most valuable?

The most valuable features of VMware Horizon in our education organization are its Graphics Virtualization Unit (GVU) integration. It helps us with social software for behavioral assignments and research purposes. Its availability is also one of the crucial features.

What needs improvement?

They could incorporate an application library for application learning and licensing. This feature could centralize all software applications within a licensed manager, allowing for efficient categorization and accessibility based on categories. They should improve similar functionality in VDI. It would enable users to access applications directly from their local machines without navigating to the VDI machine.

For how long have I used the solution?

We have been using VMware Horizon for the last four or three years. At present, we use the version 7.

What do I think about the stability of the solution?

The product is stable. I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

We have deployed VMware Horizon on 700 machines. However, the costs are expensive. I rate the scalability a seven out of ten.

How are customer service and support?

The technical support services are good. However, we encounter some delays in their responses.

How was the initial setup?

The initial setup is straightforward. We receive good support services for implementation. It takes approximately six months, starting with hardware delivery, including racks, computing units, storage, and switches. The installation involved configuring software, licensing, and addressing aspects like JBOD configurations. It requires one system administrator for maintenance. I rate the process an eight out of ten.

What was our ROI?

VMware Horizon generates a good return on investment. I rate it a six out of ten.

What other advice do I have?

VMware Horizon has significantly improved our IT management by ensuring the constant availability of our virtual desktop infrastructure (VDI) 24/7. The availability has been most valuable in supporting our students and faculty, allowing them to access the virtual environment anytime and from anywhere. With nearly 11 to 1000 VMs deployed, the system's reliability enables us to efficiently meet the diverse computing needs of students, faculty, and even other departments, including the admission department, which can utilize the system during weekends and holidays.

The centralization of VDI allows us to manage all the machines through one portal. We can also add a new portal, secure it, and check logs.

The app publishing feature has impacted our productivity with diverse services in use, including research with the GVU. The accessibility can be extended to weekends and holidays, allowing users to continue their work independently and reducing dependence on the service desk or IT support team.

In comparing the user experience between VMware Horizon and physical desktops, our end users generally find it satisfactory. However, there is a high cost associated with custom GVU. Users emphasize the need for transparent consideration of the applications they plan to use within the VDI, particularly those reliant on GVU capabilities. Some users suggest exploring cloud-based solutions for cost savings, such as hardware expenses. The scalability in the cloud has been easier than on-premises setups.

I rate the product a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Marc Gaethofs - PeerSpot reviewer
ICT manager at Thys Bouwprojecten
Real User
Top 5Leaderboard
Compelling solution for virtual desktop infrastructure with advanced technology, straightforward licensing, easy setup, and seamless integration
Pros and Cons
  • "It stands as a robust setup with considerable capabilities."
  • "It would be beneficial if VMware invested in developing a robust reporting engine, providing insights into user activities, locations, and more."

What is our primary use case?

With a user base of around four thousand individuals, maintaining a vigilant stance on security is essential. Regular scrutiny of each endpoint is necessary to prevent any potential threats to our data center, such as infections, compromises, or hacks. The overarching goal is to maintain a tight grip on our data and keep it secure within our data center.

What is most valuable?

It's a solid product with favorable pricing, versatile use cases, and seamless implementation. It stands as a robust setup with considerable capabilities.

What needs improvement?

Addressing the technical aspect, one potential area for improvement lies in the lock-on times. With the introduction of instant clone technology, which is a cost-effective and resource-efficient solution, there has been a slight increase in log-on times, now reaching up to fifteen seconds. While this shift prioritizes security, it's worth considering if there are any adjustments that could further optimize performance without compromising security. A significant concern in Belgium, particularly with its stringent privacy regulations, is the adherence to the global standards for data protection. It would be beneficial if VMware invested in developing a robust reporting engine, providing insights into user activities, locations, and more. This becomes crucial, especially in the context of remote work, where customers often seek detailed reporting to understand how and where their teams are working.

For how long have I used the solution?

I have been working with it for ten years.

What do I think about the stability of the solution?

It offers excellent stability capabilities.

What do I think about the scalability of the solution?

Its scalability is designed to handle rapid adjustments, allowing for setups from zero to full capacity in less than three seconds. There are approximately four and a half thousand end users.

Which solution did I use previously and why did I switch?

Before the introduction of VMware Horizon, Citrix was the primary solution. However, the transition to VMware Horizon was driven by its more advanced technology, straightforward licensing model, easy setup process, and comprehensive integration.

How was the initial setup?

The key lies in effective preparation, particularly in deploying a Golden Image.

What about the implementation team?

The successful deployment of Horizon relies on careful preparation, client collaboration, and aligning requirements. Despite the common oversight of reading the manual, it is crucial for a smooth process. Horizon's setup is generally user-friendly and backed by effective courses and online resources. A strong grasp of VMware is necessary, and addressing any weaknesses in the VMware data center is recommended before proceeding. Notably, while Horizon is not demanding on CPU and memory, the critical concern often lies in the storage layer. Therefore, meticulous planning, a robust VMware foundation, and focused attention on the storage layer are key for optimal performance. If you're starting from scratch to build a cluster for providing virtual desktops to around two hundred users, the project timeline is estimated to be approximately three to four weeks. In terms of resource requirements, this can be effectively managed by a team of two people over the specified duration.

What's my experience with pricing, setup cost, and licensing?

The pricing is quite reasonable.

What other advice do I have?

When contemplating a shift to the cloud, thorough cost calculations are essential due to the dynamic nature of cloud models. Horizon, focused on the modern workspace, provides cost control in on-premises environments. It's important to assess whether the claimed functionalities of the cloud align with your needs and if you can manage associated costs. Overall, I would rate it nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
David Pierce - PeerSpot reviewer
Enterprise Architect / Data Solution Architect at Hewlett Packard Enterprise
Real User
It simplifies management of remote devices, but support is kind of hit or miss
Pros and Cons
  • "VMware Horizon View is easy to configure and deploy."
  • "VMware support is okay, but sometimes it's a little bit hit or miss trying to get somebody who knows what they're doing and talking about."

What is our primary use case?

Horizon is used to create virtual desktops. It's helpful for people who want to transition from large desktops and laptops to more virtual desktops. More people are working remotely, and that freaks out IT departments when they can't get access to an employee's desktop. We are seeing a lot of demand for virtual desktops for remote working.

How has it helped my organization?

Horizon allows us to sell a solution to customers.

What is most valuable?

VMware Horizon View is easy to configure and deploy.

What needs improvement?

The cost of licenses is always a challenge. I would also like the deployment to be simplified and automated to be more streamlined. It would be helpful for managing. For example, if you are deploying 900, it would be nice to automate the management of groups of 30 or 40 or whatever you're doing. Automation and deployment tools would be good.

For how long have I used the solution?

We've used VMware Horizon View off and on since it was first introduced in 2006. I have been messing around with VMware since early in my career. It's probably been about 18 months since I last did a direct Horizon solution. 

What do I think about the stability of the solution?

Horizon View is pretty stable.

What do I think about the scalability of the solution?

Horizon View has been scalable enough for everything I've done so far. The last deployment was about 900 users. It was a mixture of office workers and managers.

How are customer service and support?

VMware support is okay, but sometimes it's a little bit hit or miss trying to get somebody who knows what they're doing and talking about.

Which solution did I use previously and why did I switch?

Our customers switched from more of a traditional laptop or desktop environment where they were maintaining 900 different systems and trying to keep them patched and updated. A VDI is helpful for tracking ransomware or viruses because you can lock down systems more easily when they're centrally controlled.

How was the initial setup?

Setting up Horizon is probably not easy for an inexperienced person. You can't just read the manual and do it. You need some experience to set it up. It's not overly complex, but it also isn't so simple that you could deploy it yourself if you've never done it before.

It took about two or three months because you can't just roll it out. You have to migrate the users in batches. If you're rolling out a thousand users, you can't just turn it on and have at it with a thousand. You deploy 30 and migrate a department and then do another. That's the case with any virtual desktop solution. Rolling it out is always going to be a more gradual process than a big bang all at once overnight.

What was our ROI?

VMware has tools to calculate projected ROI. The customers don't hit that projection, but they get relatively close. Typically the projected return is higher than what customers actually see.

What's my experience with pricing, setup cost, and licensing?

The pricing can be relatively competitive, but sometimes you have to go back to VMware and ask for additional discounts. You can make it competitive If you're prepared to put in the work. The list prices and standard discounts may not be competitive, but if you push hard enough, you can get the price to where you need it to be.

When you deploy the solution, the goal is to reduce normal operating costs by making it easier to keep your devices updated and patched. Obviously, there are hardware costs for running virtual machines, so there are additional costs depending on where you're running it, especially if you're using the standard hybrid cloud. If you use the Horizon Cloud, it's a different pricing model.

What other advice do I have?

I'd rate VMware Horizon View seven out of 10. If you want to simplify management and retain control, give it some serious thought. If you're allowing users to work on their own devices, it's necessary. If everybody has their own laptops, you want to use something like Horizon or VDI to manage your corporate applications. It's absolutely essential for that type of environment.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Frieda Cheng - PeerSpot reviewer
Technical Manager at Amidas Hong Kong Limited
Real User
Top 5
Support and alternative deployments could improve, but highly scalable
Pros and Cons
  • "The most valuable feature of VMware Horizon 7 is its ease of use."
  • "VMware Horizon 7 could improve by supporting the active-active data center. At this time we are only deploying it in the production environment. Our customer is considered to deploy the VMware Horizon 7 to a secondary data center, but we found out that it cannot fully support the user in the deployment in the active-active data center. Any improvement on this would be beneficial."

What is our primary use case?

VMware Horizon 7 is used for remote access to allow the users to work from home.

What is most valuable?

The most valuable feature of VMware Horizon 7 is its ease of use.

What needs improvement?

VMware Horizon 7 could improve by supporting the active-active data center. At this time we are only deploying it in the production environment. Our customer is considered to deploy the VMware Horizon 7 to a secondary data center, but we found out that it cannot fully support the user in the deployment in the active-active data center. Any improvement on this would be beneficial.

For how long have I used the solution?

I have been using VMware Horizon 7 for approximately two years.

What do I think about the stability of the solution?

VMware Horizon 7 could improve stability.

What do I think about the scalability of the solution?

The scalability of VMware Horizon 7 is very good. We have 100 users using this solution in my organization.

How are customer service and support?

We typically open up the support page in VMware Horizon 7 for help. I did not find it very helpful but they tried their best.

Which solution did I use previously and why did I switch?

We previously used Citrix before we chose VMware Horizon 7. The pricing of Citrix was better.

How was the initial setup?

The initial setup of VMware Horizon 7 depends but for most it is easy. It took us one month.

What about the implementation team?

We used a consultant to implement this solution.

What's my experience with pricing, setup cost, and licensing?

The price of VMware Horizon 7 is more than some other solutions.

What other advice do I have?

I rate VMware Horizon 7 a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
reviewer2310093 - PeerSpot reviewer
IT Architect at a healthcare company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Used for application delivery and data security, but it should have an easy configuration
Pros and Cons
  • "The most valuable feature of VMware Horizon is the VDI service, which helps externals use their own devices while keeping the data inside our data center."
  • "The solution should provide easy configuration."

What is our primary use case?

I use the solution for application delivery and data security for external people.

What is most valuable?

The most valuable feature of VMware Horizon is the VDI service, which helps externals use their own devices while keeping the data inside our data center.

What needs improvement?

The solution should provide easy configuration.

For how long have I used the solution?

I have been using VMware Horizon for around one and a half years.

What do I think about the stability of the solution?

I rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

Since the solution is on-premises and we are moving to the cloud, scaling down is very easy. On the other hand, if we would deploy a lot of new VIs, it would be very easy to just add them. VMware Horizon is very flexible when scaling up and scaling down. Around 2,200 users in our organization use VMware Horizon to deploy the main applications.

I rate the solution’s scalability a nine out of ten.

How are customer service and support?

The solution's technical support is very good. When we face issues with VMware Horizon, the support team creates patches in less than three weeks. If there are issues, the support team is very involved in finding out what's happening and solving the issue.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Citrix. We switched to VMware Horizon because Citrix was not as flexible as VMware Horizon was for us. The supplier that won the contract was in favor of using VMware. So, VMware Horizon came with the supplier we selected.

How was the initial setup?

Delivering legacy applications and overall stability was challenging while setting up the solution.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a five out of ten.

What about the implementation team?

The solution's actual deployment before we got into the pilot phase took about six months. The solution's deployment process included design, implementation, testing, and distribution to the end user. We had five people, including two from the supplier and about three internal people, to deploy the solution.

What was our ROI?

We needed to keep our legacy applications running because the business is reliant on them. If the applications stop, the business stops. In that case, we had no choice but to choose a technology like VMware Horizon.

What's my experience with pricing, setup cost, and licensing?

We paid a lot of money for software that is not really fully operational out of the box. We had to have patches from VMware to get it into production. Hence, we lost a lot of time implementing the solution. We have a three-year contract, for which we pay about ten euros per user per month.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten.

What other advice do I have?

I am using the latest version of VMware Horizon. I think one person from the supplier does the maintenance for VMware Horizon. We can implement our zero-trust strategy using VMware Horizon. It's a big part of our zero-trust solution. So, external people only have access to Horizon instead of having direct access to our company data with their devices.

Users should make a good comparison between cloud solutions Azure VDI and VMware Horizon, especially now that the company has been sold to a private investor.

Overall, I rate the solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.