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reviewer2310093 - PeerSpot reviewer
IT Architect at a healthcare company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Jun 28, 2024
Used for application delivery and data security, but it should have an easy configuration
Pros and Cons
  • "The most valuable feature of VMware Horizon is the VDI service, which helps externals use their own devices while keeping the data inside our data center."
  • "The solution should provide easy configuration."

What is our primary use case?

I use the solution for application delivery and data security for external people.

What is most valuable?

The most valuable feature of VMware Horizon is the VDI service, which helps externals use their own devices while keeping the data inside our data center.

What needs improvement?

The solution should provide easy configuration.

For how long have I used the solution?

I have been using VMware Horizon for around one and a half years.

Buyer's Guide
Horizon 8
May 2026
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

Since the solution is on-premises and we are moving to the cloud, scaling down is very easy. On the other hand, if we would deploy a lot of new VIs, it would be very easy to just add them. VMware Horizon is very flexible when scaling up and scaling down. Around 2,200 users in our organization use VMware Horizon to deploy the main applications.

I rate the solution’s scalability a nine out of ten.

How are customer service and support?

The solution's technical support is very good. When we face issues with VMware Horizon, the support team creates patches in less than three weeks. If there are issues, the support team is very involved in finding out what's happening and solving the issue.

Which solution did I use previously and why did I switch?

We previously used Citrix. We switched to VMware Horizon because Citrix was not as flexible as VMware Horizon was for us. The supplier that won the contract was in favor of using VMware. So, VMware Horizon came with the supplier we selected.

How was the initial setup?

Delivering legacy applications and overall stability was challenging while setting up the solution.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a five out of ten.

What about the implementation team?

The solution's actual deployment before we got into the pilot phase took about six months. The solution's deployment process included design, implementation, testing, and distribution to the end user. We had five people, including two from the supplier and about three internal people, to deploy the solution.

What was our ROI?

We needed to keep our legacy applications running because the business is reliant on them. If the applications stop, the business stops. In that case, we had no choice but to choose a technology like VMware Horizon.

What's my experience with pricing, setup cost, and licensing?

We paid a lot of money for software that is not really fully operational out of the box. We had to have patches from VMware to get it into production. Hence, we lost a lot of time implementing the solution. We have a three-year contract, for which we pay about ten euros per user per month.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten.

What other advice do I have?

I am using the latest version of VMware Horizon. I think one person from the supplier does the maintenance for VMware Horizon. We can implement our zero-trust strategy using VMware Horizon. It's a big part of our zero-trust solution. So, external people only have access to Horizon instead of having direct access to our company data with their devices.

Users should make a good comparison between cloud solutions Azure VDI and VMware Horizon, especially now that the company has been sold to a private investor.

Overall, I rate the solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mohd Abdul Aziz Shah Sulaiman - PeerSpot reviewer
Endpoint & Digital Workplace Management at Telekom Malaysia
Real User
Top 5Leaderboard
Jun 16, 2023
A seamless and easy-to-use product that integrates with other tools easily
Pros and Cons
  • "The solution is seamless and easy to use."
  • "The product has to improve its performance and connectivity."

What is our primary use case?

We are currently using the solution to engage with our procurement team in a secure manner. If someone uploads tenders using their PC, they can copy the tender to other devices. Using the solution helps restrict access to users. The users' actions are also recorded in the solution.

What is most valuable?

It is easy to navigate through the product. The product makes it easier for us to manage the user’s expectations. The solution is seamless and easy to use. We can choose to use either the web or the client. We can integrate the solution with other tools using Active Directory.

What needs improvement?

The product has to improve its performance and connectivity. The product should add security features.

For how long have I used the solution?

I have been using the solution for four months.

What do I think about the stability of the solution?

I rate the product’s stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the solution’s scalability a ten out of ten. We are planning to onboard around 200 to 1000 users.

How are customer service and support?

It is easy to get support for the solution.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is complicated. I rate the ease of setup a six out of ten. Once the setup is done, everything else is smooth.

What about the implementation team?

The deployment takes two to three months. We need to ensure that all the connectivity and the firewalls are properly configured. If we want to deploy the product, we should have a few prerequisites from VMware. If given to us early, we can deploy the solution very fast. VMware helps us deploy the product.

What other advice do I have?

I am using the latest version of the solution. If we want to integrate with the authentication provider, we should not need any additional servers. Overall, I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Horizon 8
May 2026
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
ToniLindberg - PeerSpot reviewer
senior consultant at Virtual Consultants Sverige AB
Real User
Top 5Leaderboard
Mar 13, 2024
Enables users to work remotely and simplifies the onboarding process for new hires
Pros and Cons
  • "The solution simplifies our work."
  • "The solution must be faster and smoother."

What is our primary use case?

I often use the solution for remote day-to-day work to bring in consultants. We use the Gateway feature, which is a form of security server. We have one port to connect things. It simplifies things.

How has it helped my organization?

We do not have to order new laptops or workstations when we bring in new consultants and new hires. The solution simplifies our work. The new hires can start working from day one. The IT team doesn’t have to do all the installations. It’s easier and simpler.

What is most valuable?

The App Volumes feature is valuable for application automation. We can use what we want inside the solution. VMware has its own troubleshooting tool. We can also use VMware Aria. We can use a lot of applications.

What needs improvement?

The solution must be faster and smoother.

For how long have I used the solution?

I have been using the solution since 2003.

What do I think about the stability of the solution?

I rate the solution’s stability an eight or nine out of ten. It is stable, but it has Microsoft desktops on top of it.

What do I think about the scalability of the solution?

The scalability of the tool provides the ease of adding another connection server or gateway server to ramp up the usage for more users. There can be tens of thousands of users on one server. The tool is very scalable. I rate the product’s scalability a ten out of ten. Our clients are small, medium, and large businesses. Some clients have 10 to 15 desktops. Others have hundreds and thousands. The biggest deployment I have done is of 150,000 desktops. The product is suitable for all sizes of businesses.

How was the initial setup?

The setup is easy for me because I have been working with the product for 20 years. I rate the ease of setup a ten out of ten. For others, the ease of setup might be a five or six out of ten because we must know what we are doing. The time taken for deployment depends on the complexity of the installation. If we just want plain desktops, I can have the infrastructure up in one week. The deployment usually takes a couple of weeks to a couple of months.

What's my experience with pricing, setup cost, and licensing?

The pricing could be improved. The tool is not cheap, but it is not too expensive. I rate the pricing a five out of ten. We get what we pay for.

What other advice do I have?

We are implementers. I will recommend the solution to others. It's a pretty good solution. If our device crashes, it might take up to a week or even more before it is up. With VMware Horizon View, connecting online simplifies the work. It is more cost-effective for companies. Overall, I rate the product a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
Sami Hammad - PeerSpot reviewer
System Admin. Team Leader at University of Sharjah
Real User
Feb 24, 2024
Allows us to manage all the machines through one portal, but they could VDI functionalities in terms of user accessibility
Pros and Cons
  • "The most valuable features of VMware Horizon in our education organization are its Graphics Virtualization Unit (GVU) integration."
  • "They could incorporate an application library for application learning and licensing."

What is most valuable?

The most valuable features of VMware Horizon in our education organization are its Graphics Virtualization Unit (GVU) integration. It helps us with social software for behavioral assignments and research purposes. Its availability is also one of the crucial features.

What needs improvement?

They could incorporate an application library for application learning and licensing. This feature could centralize all software applications within a licensed manager, allowing for efficient categorization and accessibility based on categories. They should improve similar functionality in VDI. It would enable users to access applications directly from their local machines without navigating to the VDI machine.

For how long have I used the solution?

We have been using VMware Horizon for the last four or three years. At present, we use the version 7.

What do I think about the stability of the solution?

The product is stable. I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

We have deployed VMware Horizon on 700 machines. However, the costs are expensive. I rate the scalability a seven out of ten.

How are customer service and support?

The technical support services are good. However, we encounter some delays in their responses.

How was the initial setup?

The initial setup is straightforward. We receive good support services for implementation. It takes approximately six months, starting with hardware delivery, including racks, computing units, storage, and switches. The installation involved configuring software, licensing, and addressing aspects like JBOD configurations. It requires one system administrator for maintenance. I rate the process an eight out of ten.

What was our ROI?

VMware Horizon generates a good return on investment. I rate it a six out of ten.

What other advice do I have?

VMware Horizon has significantly improved our IT management by ensuring the constant availability of our virtual desktop infrastructure (VDI) 24/7. The availability has been most valuable in supporting our students and faculty, allowing them to access the virtual environment anytime and from anywhere. With nearly 11 to 1000 VMs deployed, the system's reliability enables us to efficiently meet the diverse computing needs of students, faculty, and even other departments, including the admission department, which can utilize the system during weekends and holidays.

The centralization of VDI allows us to manage all the machines through one portal. We can also add a new portal, secure it, and check logs.

The app publishing feature has impacted our productivity with diverse services in use, including research with the GVU. The accessibility can be extended to weekends and holidays, allowing users to continue their work independently and reducing dependence on the service desk or IT support team.

In comparing the user experience between VMware Horizon and physical desktops, our end users generally find it satisfactory. However, there is a high cost associated with custom GVU. Users emphasize the need for transparent consideration of the applications they plan to use within the VDI, particularly those reliant on GVU capabilities. Some users suggest exploring cloud-based solutions for cost savings, such as hardware expenses. The scalability in the cloud has been easier than on-premises setups.

I rate the product a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Andrea Andrea - PeerSpot reviewer
CTO at BE.iT SA
Reseller
Top 10
Feb 7, 2024
The stand-out three-dimensional acceleration is really important for enhancing the performance for certain clients based on their scenarios
Pros and Cons
  • "The most valuable feature in this solution which really helped for my use case was the stand out three dimensional acceleration. It was really important for enhancing the performance for certain clients based on their scenarios."
  • "The most valuable feature in this solution which really helped for my use case was the stand out three dimensional acceleration, which was really important for enhancing the performance for certain clients based on their scenarios."
  • "We have seen and face notable challenges in the configuration aspect specifically while creating and assigning groups which have proven to be a very cumbersome and tiring process. Apart from this the Reliance on the Active Directory as the only directory has its own limitation, which include the requirement to purchase a windows server for an environment outside the standard set up."
  • "We have seen and face notable challenges in the configuration aspect specifically while creating and assigning groups which have proven to be a very cumbersome and tiring process."

What is our primary use case?

Our current use of the solution involves the two specific projects in Arreaspace Kiasat, which involves catering to both the needs of the client and the server's functionalities with a Linux based approach.

What is most valuable?

The most valuable feature in this solution which really helped for my use case was the stand out three dimensional acceleration. It was really important for enhancing the performance for certain clients based on their scenarios.

What needs improvement?


We have seen and face notable challenges in the configuration aspect specifically while creating and assigning groups which have proven to be a very cumbersome and tiring process. Apart from this the Reliance on the Active Directory as the only directory has its own limitation, which include the requirement to purchase a windows server for an environment outside the standard set up.

For how long have I used the solution?

We have used VMware Horizon since 2021.

What do I think about the stability of the solution?

The stability is also reliable and the solution gives a very constant performance with a rating of 8 out of 10.

What do I think about the scalability of the solution?

In our case, the scalability is average as it serves its purpose effectively but only caters to the needs of 100 clients only, so I will rate it 5 out of 10. Horizon is best suited for enterprise level companies especially considering the benefits in terms of pricing as VMware is now under Broadcom's ownership.

How are customer service and support?

I am incapable of providing direct feedback on the tech support of VMware as we have channelized our support to the first line through Fujitsu, our OEM.

Which solution did I use previously and why did I switch?

Compared to competitors, Horizon outperforms Citrix in recent years due to Citrix facing security issues. As an alternative, when cost is a concern, we occasionally turn to the open-source solution Waccamola, although it lacks the extensive functionalities of Horizon.

What's my experience with pricing, setup cost, and licensing?

Pricing for Horizon is relatively high, earning a rating of one out of ten.

What other advice do I have?

Overall, the solution itself deserves a solid seven to eight rating out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Joel White - PeerSpot reviewer
Manager, Department Information Systems at a government with 10,001+ employees
Real User
Dec 23, 2023
Assist to offer a secure desktop experience to our remote users
Pros and Cons
  • "The solution has enabled us to offer a secure desktop experience to our remote users. This ensures that our personally identifiable information and HIPAA data remain protected, eliminating the risk of being copied to a local, potentially mobile, device. Everything is contained within a centralized structure."
  • "I would highlight the challenges related to integrating with Microsoft Azure services. Specifically, there are issues with MDM-managed devices and the necessity for MDM-managed compliant devices. In the non-persistent horizon model, there's a delay before each new desktop becomes compliant. Users can access these desktops before fully onboard into the MDM solution."

How has it helped my organization?

The solution has enabled us to offer a secure desktop experience to our remote users. This ensures that our personally identifiable information and HIPAA data remain protected, eliminating the risk of being copied to a local, potentially mobile, device. Everything is contained within a centralized structure.

What is most valuable?

The tool provides a single pane of glass into all virtual infrastructure.

What needs improvement?

I would highlight the challenges related to integrating with Microsoft Azure services. Specifically, there are issues with MDM-managed devices and the necessity for MDM-managed compliant devices. In the non-persistent horizon model, there's a delay before each new desktop becomes compliant. Users can access these desktops before fully onboard into the MDM solution.

For how long have I used the solution?

I have been using the product for 20 years. 

What do I think about the stability of the solution?

I rate VMware Horizon a ten out of ten. 

What do I think about the scalability of the solution?

I rate the tool's scalability a seven out of ten. 

How was the initial setup?

The tool's deployment is complex. 

What about the implementation team?

We had a team of two in-house resources and a couple of consultants. 

What was our ROI?

We have seen ROI with the tool's use. 

What's my experience with pricing, setup cost, and licensing?

VMware Horizon's costs are high. 

What other advice do I have?

I rate the product a nine out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Marc Gaethofs - PeerSpot reviewer
ICT manager at Thys Bouwprojecten
Real User
Nov 13, 2023
Compelling solution for virtual desktop infrastructure with advanced technology, straightforward licensing, easy setup, and seamless integration
Pros and Cons
  • "It stands as a robust setup with considerable capabilities."
  • "It would be beneficial if VMware invested in developing a robust reporting engine, providing insights into user activities, locations, and more."

What is our primary use case?

With a user base of around four thousand individuals, maintaining a vigilant stance on security is essential. Regular scrutiny of each endpoint is necessary to prevent any potential threats to our data center, such as infections, compromises, or hacks. The overarching goal is to maintain a tight grip on our data and keep it secure within our data center.

What is most valuable?

It's a solid product with favorable pricing, versatile use cases, and seamless implementation. It stands as a robust setup with considerable capabilities.

What needs improvement?

Addressing the technical aspect, one potential area for improvement lies in the lock-on times. With the introduction of instant clone technology, which is a cost-effective and resource-efficient solution, there has been a slight increase in log-on times, now reaching up to fifteen seconds. While this shift prioritizes security, it's worth considering if there are any adjustments that could further optimize performance without compromising security. A significant concern in Belgium, particularly with its stringent privacy regulations, is the adherence to the global standards for data protection. It would be beneficial if VMware invested in developing a robust reporting engine, providing insights into user activities, locations, and more. This becomes crucial, especially in the context of remote work, where customers often seek detailed reporting to understand how and where their teams are working.

For how long have I used the solution?

I have been working with it for ten years.

What do I think about the stability of the solution?

It offers excellent stability capabilities.

What do I think about the scalability of the solution?

Its scalability is designed to handle rapid adjustments, allowing for setups from zero to full capacity in less than three seconds. There are approximately four and a half thousand end users.

Which solution did I use previously and why did I switch?

Before the introduction of VMware Horizon, Citrix was the primary solution. However, the transition to VMware Horizon was driven by its more advanced technology, straightforward licensing model, easy setup process, and comprehensive integration.

How was the initial setup?

The key lies in effective preparation, particularly in deploying a Golden Image.

What about the implementation team?

The successful deployment of Horizon relies on careful preparation, client collaboration, and aligning requirements. Despite the common oversight of reading the manual, it is crucial for a smooth process. Horizon's setup is generally user-friendly and backed by effective courses and online resources. A strong grasp of VMware is necessary, and addressing any weaknesses in the VMware data center is recommended before proceeding. Notably, while Horizon is not demanding on CPU and memory, the critical concern often lies in the storage layer. Therefore, meticulous planning, a robust VMware foundation, and focused attention on the storage layer are key for optimal performance. If you're starting from scratch to build a cluster for providing virtual desktops to around two hundred users, the project timeline is estimated to be approximately three to four weeks. In terms of resource requirements, this can be effectively managed by a team of two people over the specified duration.

What's my experience with pricing, setup cost, and licensing?

The pricing is quite reasonable.

What other advice do I have?

When contemplating a shift to the cloud, thorough cost calculations are essential due to the dynamic nature of cloud models. Horizon, focused on the modern workspace, provides cost control in on-premises environments. It's important to assess whether the claimed functionalities of the cloud align with your needs and if you can manage associated costs. Overall, I would rate it nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Mihai Dinca - PeerSpot reviewer
Information Technology Consultant at Eta2u
Real User
Nov 2, 2023
Flexible and secure access to virtual desktops and applications, enhancing productivity and enabling remote work with high performance, centralized management, and robust security features
Pros and Cons
  • "It offers great flexibility, allowing us to access it as a complete virtual machine or even just as individual applications."
  • "There is room for a more cost-effective pricing structure, as it could be more affordable."

What is our primary use case?

We use it to gain access to our organization's applications.

What is most valuable?

One of the most valuable aspects is that I can connect from home, and the system operates seamlessly. It offers great flexibility, allowing us to access it as a complete virtual machine or even just as individual applications.

What needs improvement?

There is room for a more cost-effective pricing structure, as it could be more affordable.

For how long have I used the solution?

I have been using it for approximately four years.

What do I think about the stability of the solution?

I would rate the stability capabilities eight out of ten.

What do I think about the scalability of the solution?

I would rates its scalability abilities eight out of ten.

How are customer service and support?

Whenever we submit a ticket, there is a productive exchange of information, and more often than not, they manage to address our needs effectively. While there may be occasional challenges, the support is generally quite reliable. I would rate it nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We use a combination of Citrix, Horizon, and Microsoft for virtual apps and desktops based on specific requirements and customer needs.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

The deployment was managed by our team, and I handled the installation. The client only had to perform the minimal configuration, such as setting the server's IP. It was highly adaptable and user-friendly, and it took approximately a couple of days.

What was our ROI?

We observed a return on investment in data protection, resulting in a time savings of around twenty five percent.

What's my experience with pricing, setup cost, and licensing?

It falls on the more expensive end in terms of cost.

What other advice do I have?

You can consider using Microsoft Remote Desktop sessions, which provide a more basic set of features if you don't require all the advanced features offered by Horizon, such as speed optimization, visual enhancements, desktop printing, image resolution, and a seamless user experience. Overall, I would rate it nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.