We use the solution for deployed applications.
ITSM Administrator & Analyst at Ministry of Interior
A scalable solution for deployed applications with good support
What is our primary use case?
What needs improvement?
The solution’s stability and pricing could be improved.
For how long have I used the solution?
I have been using VMware Horizon View for one and a half years.
What do I think about the stability of the solution?
The product is stable.
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Horizon 8
September 2025

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What do I think about the scalability of the solution?
It will be difficult to manage or to scale if the deployment is complex.
We have the product countrywide.
How are customer service and support?
We always use the tech support and health check. Everything is excellent.
How was the initial setup?
The initial setup is complex. Depending on the project, it can take one year, one and a half year to deploy. We have to take a lot of things in the configuration.
What about the implementation team?
We do the deployment in-house. We too have many vendors onboard like Dell.
What other advice do I have?
VMware Horizon has been changing a lot in the past years. It is a good option. The company should adopt more technology as it went on cloud.
Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Consulting Manager at Real Time Services AB
An easy-to-use solution that can be used for remote accessibility of all legacy apps
Pros and Cons
- "VMware Horizon View is an easy-to-use solution."
- "The solution’s stability and initial setup could be improved."
What is our primary use case?
We use VMware Horizon View for remote accessibility of all the legacy apps.
What is most valuable?
VMware Horizon View is an easy-to-use solution. VMware Horizon View allows us to access and manage any type of client.
What needs improvement?
The solution’s stability and initial setup could be improved.
For how long have I used the solution?
I have been using VMware Horizon View for four years.
What do I think about the stability of the solution?
I rate VMware Horizon View a nine out of ten for stability.
What do I think about the scalability of the solution?
VMware Horizon View is a scalable solution. Around 800 users regularly use the solution in our organization.
How are customer service and support?
VMware Horizon View's technical support is fairly good.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used Citrix. We switched to VMware Horizon View because it offered better features.
How was the initial setup?
VMware Horizon View's initial setup is complex and takes several days.
What about the implementation team?
I would recommend an integrator to install VMware Horizon View.
What was our ROI?
We have seen a return on investment with VMware Horizon View.
What's my experience with pricing, setup cost, and licensing?
VMware Horizon View's licensing cost is not expensive.
What other advice do I have?
You must understand your users before deploying VMware Horizon View.
Overall, I rate VMware Horizon View an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Horizon 8
September 2025

Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Consulting Manager at Real Time Services AB
A stable solution that can be used to provide remote access for remote users
Pros and Cons
- "We use VMware Horizon to provide remote access for remote users."
- "VMware Horizon's initial setup is fairly complex."
What is most valuable?
We use VMware Horizon to provide remote access for remote users.
What needs improvement?
VMware Horizon's initial setup is fairly complex.
For how long have I used the solution?
I have been using VMware Horizon for three years.
What do I think about the stability of the solution?
I rate VMware Horizon a nine out of ten for stability.
What do I think about the scalability of the solution?
VMware Horizon is a scalable solution. Around 800 users use the solution in our organization, and we have plans to increase the usage.
How are customer service and support?
I am not happy with VMware Horizon's technical support.
Which solution did I use previously and why did I switch?
We previously used Citrix. We switched to VMware Horizon because it is a more efficient solution.
What about the implementation team?
VMware Horizon's deployment takes a few days. We implemented the solution through a consultant or integrator.
What's my experience with pricing, setup cost, and licensing?
We pay a monthly licensing fee for VMware Horizon. The solution is reasonably priced, but it could always be cheaper.
What other advice do I have?
Overall, rate VMware Horizon a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
VMware Consultant at V2S Corporation
Offers good scalability and stability
Pros and Cons
- "It is easy to scale. I would rate the scalability a ten out of ten."
- "There is room for improvement in the integration with other parts of the suite. For example, you currently need separate windows to manage app volumes and the dynamic environment manager (DEM)."
What is our primary use case?
I use VMware Horizon for a variety of workforce, both internal and external.
How has it helped my organization?
The solution is easier to deploy and maintain on any Windows desktop, making it simpler to manage. It provides a robust infrastructure.
What is most valuable?
The most valuable feature is the instant clones, the integration with ESXi, and the center servers are the standout features.
What needs improvement?
There is room for improvement in the integration with other parts of the suite. For example, you currently need separate windows to manage app volumes and the dynamic environment manager (DEM). So, it's important to integrate all these infrastructure elements into one window.
For how long have I used the solution?
I have been using this solution for six years. We used version 7, now we are using VMware Horizon 8.
What do I think about the stability of the solution?
I would rate the stability a nine out of ten.
What do I think about the scalability of the solution?
It is easy to scale. I would rate the scalability a ten out of ten.
How was the initial setup?
The complexity of the initial setup was acceptable.
What was our ROI?
There is a big return of investment. Because I implemented it in a university, and they mentioned that the administration of lab PCs became much more efficient. Tasks that used to take a month now take less than a week, so it's a significant return on investment.
What other advice do I have?
Overall, I would rate the solution a nine out of ten. I recommend choosing the best implementation company because sometimes clients aren't happy with Horizon due to poor implementation. I've seen this happen often. So, selecting a company with a lot of experience and successful implementations is essential. Sometimes, users get frustrated not with the product itself but with the way it's implemented.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineering Sales Specialist at Adistec
Offers a nice user experience but needs to be made available for Linux
Pros and Cons
- "We don't have to pay for HyperFlex. The solution's speed gives a nice user experience."
- "The majority of things in VMware Horizon can be done only in Windows and not in Linux. There are Linux customers who would like to use VMware Horizon's features."
What is most valuable?
We don't have to pay for HyperFlex. The solution's speed gives a nice user experience.
What needs improvement?
The majority of things in VMware Horizon can be done only in Windows and not in Linux. There are Linux customers who would like to use VMware Horizon's features.
For how long have I used the solution?
I have been working with the solution for five years.
What do I think about the scalability of the solution?
The solution is scalable and you need to add a load balancer to add desktops. Once it is configured, you can add as many desktops as you want to add.
How was the initial setup?
I would rate the solution's setup an eight or nine out of ten since it is easy.
What's my experience with pricing, setup cost, and licensing?
VMware Horizon is expensive and I would rate it an eight out of ten.
What other advice do I have?
The solution is useful for call centers and banks and I would rate it a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Pre Sales Solutions Architect at a tech services company with 51-200 employees
A powerful application platform for virtual isolation
Pros and Cons
- "The application delivery is it's most valuable feature."
- "The support team's technicalities and the pricing of the solution need improvement."
What is our primary use case?
It is a powerful application platform for virtual isolation.
What is most valuable?
The application delivery is it's most valuable feature.
What needs improvement?
The support team's technicalities and the pricing of the solution need improvement.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
It is a stable solution. I rate it a seven out of ten.
What do I think about the scalability of the solution?
Horizon is a scalable solution and it depends on the hardware. Around 45 users use the solution.
How are customer service and support?
I have an open ticket with VMware. I rate the support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
Horizon's initial setup is easy. Sometimes I can do the integration myself and sometimes I need an integrator.
What's my experience with pricing, setup cost, and licensing?
The solution is more expensive in comparison to Citrix but when comparing the technicalities VMware Horizon, is worth the money.
What other advice do I have?
Between Citrix and Horizon, I would recommend Horizon for its management and availability.
I rate the overall solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
System engineer at DCA
Best solution on the market
Pros and Cons
- "Horizon View's best features are that it gives you more control over the PCs on your infrastructure, and it's specialized for banking environments."
- "The initial setup was complex, and you need system experience to walk through it."
What is our primary use case?
Horizon View is primarily used to consolidate networks against potential threats from outside.
What is most valuable?
Horizon View's best features are that it gives you more control over the PCs on your infrastructure, and it's specialized for banking environments.
For how long have I used the solution?
I've been working with VMWare Horizon View for more than three years.
What do I think about the stability of the solution?
Horizon View is stable.
What do I think about the scalability of the solution?
Horizon View is scalable.
How was the initial setup?
The initial setup was complex, and you need system experience to walk through it.
What other advice do I have?
Compared to Citrix and Microsoft, I'd recommend Horizon View as the best on the market. I'd rate it eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Information Technology Specialist at a government with 1,001-5,000 employees
Easy to manage and impressively stable
Pros and Cons
- "Horizon 7's most valuable feature is the unified endpoint management."
- "The initial setup may be a little difficult for those with no experience."
What is most valuable?
Horizon 7's most valuable feature is the unified endpoint management, including the Orchestrator feature that helps those without any programming knowledge.
For how long have I used the solution?
I've been using VMware Horizon 7 for over four years.
What do I think about the stability of the solution?
Horizon 7's stability is very impressive.
What do I think about the scalability of the solution?
Horizon 7 is scalable.
How are customer service and support?
VMware's technical support gives wonderful support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Citrix VDI, but Horizon 7 is easier to manage and has GUIs for everything.
How was the initial setup?
The initial setup is simple as there is lots of documentation available to help. However, it may be a little difficult for those with no experience.
What other advice do I have?
I would give Horizon 7 a rating of ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
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Updated: September 2025
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