In my previous project, we used Horizon to connect three remote offices with the main headquarters for centralized business applications.
Snr. Infrastructure Architect (Data Centre) at a tech services company with 11-50 employees
Can be used for various applications, including centralizing business applications and connecting remote offices
Pros and Cons
- "It is a very stable product."
- "There is room for improvement in support. The response time could be faster."
What is our primary use case?
What is most valuable?
It's centralized and secure, making it great for business.
What needs improvement?
There is room for improvement in support. The response time could be faster.
Configuration and driver support could be simplified. Integrating profiles with Active Directory [AD] is still complex.
For how long have I used the solution?
I have experience with this product for five to six years. I have worked with v5, v6, v7 and v8.
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What do I think about the stability of the solution?
It is a very stable product.
What do I think about the scalability of the solution?
We can upgrade it and even add new features. So, it is a scalable product.
How are customer service and support?
There are delays. When you're stuck, they answer the call and find someone, but resolving the issue might take one or two days.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We used Citrix in non-production environments. But for production, we prefer VMware.
How was the initial setup?
As a technical expert, it was easy to implement. I have a technical background spanning over 17 years.
But for someone less experienced, it could be trickier, especially setting up client-side agents and drivers and integrating with AD services. But those issues can be fixed. So, deployment is easy.
What's my experience with pricing, setup cost, and licensing?
The pricing depends on the use cases. It depends on the company's needs and budget. For us, it was okay, not too expensive.
Which other solutions did I evaluate?
Our company is a vendor for over 200 clients. We specialize in migrating infrastructure, on-prem data centers, Hyper-V, VMware, Boxmark, Citrix, any platform, any server, any application database, Oracle, Postgres, SQL Server, EDS, and anything. We move it all to Azure for replication, backup, and high availability.
What other advice do I have?
Just find the right vendor. Check for local experts and certified vendors. You might need their technical help later.
Local vendors usually have technical guys and certified experts who can help with any scenario. I've dealt with upgrades and daily issues for over six years now.
Overall, I would rate the solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator Senior at a educational organization with 51-200 employees
Software updates are easier to roll out and has good performance
Pros and Cons
- "I like VMware Horizon's ability and performance."
- "VMware Horizon needs to integrate with Azure, Teams, and Zoom."
What is our primary use case?
I work in a public school where some teachers and staff work from home. We use the product in the home office.
How has it helped my organization?
I like the tool's security. It is also easier to roll out the software updates.
What is most valuable?
I like VMware Horizon's ability and performance.
What needs improvement?
VMware Horizon needs to integrate with Azure, Teams, and Zoom.
For how long have I used the solution?
I have been using the product for five years.
What do I think about the stability of the solution?
I rate VMware Horizon's stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the tool's scalability a nine out of ten. My company has over 150 users.
How are customer service and support?
We contact our partner for first-level support.
How was the initial setup?
I rate the tool's deployment a nine out of ten. It can be completed in a few hours.
What's my experience with pricing, setup cost, and licensing?
VMware Horizon is expensive. It should provide a special price for more user licenses.
What other advice do I have?
I rate VMware Horizon a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Horizon 8
January 2026
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Sr. Technical Architect at a tech services company with 51-200 employees
A product that offers a good UX and is easy to maintain
Pros and Cons
- "It is a very stable solution...It is a very scalable solution."
- "In VMware Horizon View, app volume is an area of concern where improvements are required."
What is our primary use case?
My company uses VMware Horizon View for educational institutions and for the student lists maintained. My company also uses the solution in the healthcare industry.
What is most valuable?
VMware Horizon View offers something called a security gateway, which allows users to get access to VDI without a VPN. The user experience provided by VMware Blast Extreme is also good. The USB redirection from the client to VDI is another good feature of VMware Horizon View.
What needs improvement?
In VMware Horizon View, app volume is an area of concern where improvements are required. For certain applications, a lot of tremendous effort from my company's end had to be put in to configure the app volume, making it one of the most difficult parts of the product. In VMware Horizon View, for a stateless VDI, the configuration part of app volume is straightforward, as it can be done in a. When a user needs some type of persistent VDI, some more configurations need to be done.
There are some shortcomings in VMware's support team, where improvements are required. My company can only use emails and not directly contact VMware's support engineer. Even if some issues suddenly crop up in the solution, my company is not in a position to contact VMware's support team.
For how long have I used the solution?
I have been using VMware Horizon View for five years. My company operates as an integrator of the solution.
What do I think about the stability of the solution?
It is a very stable solution.
What do I think about the scalability of the solution?
It is a very scalable solution.
Owing to the VDI part in VMware Horizon View, my company caters to the requirements of enterprise-sized companies.
How are customer service and support?
The solution's technical support is good. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have past experience with Citrix. I feel that VMware is better than Citrix. Citrix requires its users to have a bit of technical skill to carry out the deployment process.
How was the initial setup?
The product's deployment phase is difficult as it contains a lot of components, which requires a technician to have a technical understanding of integrations.
The solution can be deployed in a week, but it may vary depending on the requirements of a customer.
One architect and two engineers are required to take care of the deployment part of VMware Horizon View.
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
VMware Horizon View is an expensive product. My company needs to opt for a subscription-based pricing model when it comes to the licensing costs attached to the product.
What other advice do I have?
The maintenance phase of VMware Horizon View is easy.
Two people are required to take care of the maintenance phase of VMware Horizon View as there are more than 100 VDIs.
I think that VMware Horizon View presently has a SaaS offering, an option with which the maintenance part can be made much easier. VMware and Azure have a partnership to offer a SaaS-based solution. If you are open to a product deployed on the cloud model, you can choose VMware Horizon View.
I rate the overall tool a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Information Technology Consultant at a tech services company with 201-500 employees
Flexible and secure access to virtual desktops and applications, enhancing productivity and enabling remote work with high performance, centralized management, and robust security features
Pros and Cons
- "It offers great flexibility, allowing us to access it as a complete virtual machine or even just as individual applications."
- "There is room for a more cost-effective pricing structure, as it could be more affordable."
What is our primary use case?
We use it to gain access to our organization's applications.
What is most valuable?
One of the most valuable aspects is that I can connect from home, and the system operates seamlessly. It offers great flexibility, allowing us to access it as a complete virtual machine or even just as individual applications.
What needs improvement?
There is room for a more cost-effective pricing structure, as it could be more affordable.
For how long have I used the solution?
I have been using it for approximately four years.
What do I think about the stability of the solution?
I would rate the stability capabilities eight out of ten.
What do I think about the scalability of the solution?
I would rates its scalability abilities eight out of ten.
How are customer service and support?
Whenever we submit a ticket, there is a productive exchange of information, and more often than not, they manage to address our needs effectively. While there may be occasional challenges, the support is generally quite reliable. I would rate it nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We use a combination of Citrix, Horizon, and Microsoft for virtual apps and desktops based on specific requirements and customer needs.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
The deployment was managed by our team, and I handled the installation. The client only had to perform the minimal configuration, such as setting the server's IP. It was highly adaptable and user-friendly, and it took approximately a couple of days.
What was our ROI?
We observed a return on investment in data protection, resulting in a time savings of around twenty five percent.
What's my experience with pricing, setup cost, and licensing?
It falls on the more expensive end in terms of cost.
What other advice do I have?
You can consider using Microsoft Remote Desktop sessions, which provide a more basic set of features if you don't require all the advanced features offered by Horizon, such as speed optimization, visual enhancements, desktop printing, image resolution, and a seamless user experience. Overall, I would rate it nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Trainer/Consultant at a educational organization with 501-1,000 employees
Along with the tool's ease of deployment and use, it is also scalable and stable at the same time
Pros and Cons
- "I find the product to be quite stable...It is a scalable solution...The documentation of VMware Horizon View is quite good."
- "Considering the tool's weaknesses, the product probably has scope for some improvement in the context of how the applications or Linux operating systems are delivered using VMware Horizon View."
What is most valuable?
The solution's most valuable features are its ease of deployment and ease of distribution of the desktops and the applications. It is quite an easy product since the end user does not have to go through much of a learning curve.
What needs improvement?
I have not come across many of the product's weaknesses. Considering the tool's weaknesses, the product probably has scope for some improvement in the context of how the applications or Linux operating systems are delivered using VMware Horizon View. In general, I want VMware Horizon View's compatibility with Linux to improve.
For how long have I used the solution?
I have experience with VMware Horizon View. I am a technical trainer who teaches others VMware technologies. My company has a partnership with VMware.
What do I think about the stability of the solution?
I find the product to be quite stable.
What do I think about the scalability of the solution?
It is a scalable solution.
Which solution did I use previously and why did I switch?
I have used Citrix VDI in the past.
I have lost track of Citrix VDI since I have not used it for a few years.
Some detailed and in-depth documentation on the protocols, like Blast and PCoIP, would be good.
How was the initial setup?
The time taken for deployments completely depends on the customer's call.
What other advice do I have?
I have seen a lot of improvement in VMware Horizon View over the years because I have been teaching it to others for quite a few years now.
I don't find any issues with the product's interface since it is easy to use and does not pose any issues.
The documentation of VMware Horizon View is quite good.
Most of the environments have many implementations going forward, and then our company regularly comes across the need for VMware Horizon View training. My company is not into advisory roles. We just get or receive and deliver the training.
The product is easy to use.
Overall, I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Managing Director at a tech services company with 1-10 employees
Better GUI and easy scalability
Pros and Cons
- "The initial setup is very simple."
- "There is room for improvement in security features."
What is our primary use case?
My use case is to try from the customer experience because right now, we work from home and anywhere. So, and also the power consumption of the desktop and IT security are concerns.
What is most valuable?
I find the virtual desktop and its spacious capacity to be the most valuable aspect of VMware Horizon View in my experience.
What needs improvement?
There is room for improvement in security features. In the next release, perhaps they could add some 3D features to Horizon View, especially considering the concerns around ransomware and security.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
It's stable; we haven't experienced any major issues or glitches.
What do I think about the scalability of the solution?
We can scale it easily. There are around 200 users in my company who use Horizon View.
How are customer service and support?
In terms of technical support, it's easier to contact the support team with Horizon View.
How was the initial setup?
The initial setup is very simple.
What's my experience with pricing, setup cost, and licensing?
The solution has a higher price than competitors. The price could be more flexible for clients.
Which other solutions did I evaluate?
In my experience, the deployment process is better with Horizon View than with other solutions. The GUI is also better and it's easier to operate. And in terms of technical support, it's easier to contact the support team with Horizon View.
What other advice do I have?
I would definitely recommend using this solution. Overall, I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Executive Manager - Data Center Virtualization at a insurance company with 1,001-5,000 employees
High availability, user-friendly, reliable, and integrates well
Pros and Cons
- "I appreciate how simple and straightforward the operation of VMware Horizon View is."
- "Using a printer with the VDI is not a straightforward process."
What is our primary use case?
We are using VMware Horizon View in two ways - for both virtual disk infrastructure (VDI) and application virtualization.
The primary use case is for individuals external to our company to connect and access internal resources. This is done by publishing a virtual desktop point to allow access.
How has it helped my organization?
In terms of productivity, VMware Horizon View has been extremely beneficial.
We can run 100 percent of our employees remotely using VDI. We have anywhere from two the three thousand employees.
What is most valuable?
I appreciate how simple and straightforward the operation of VMware Horizon View is. It is very user-friendly and can be used on any device, anywhere, and anytime.
What needs improvement?
There are certain areas that require improvement, and in my opinion, the most important factor is with some instances where I have experienced limitations, particularly with the printing service. Using a printer with the VDI is not a straightforward process.
Overall, in my opinion, the solution works perfectly.
For how long have I used the solution?
I have been using VMware Horizon View since 2016, for seven years.
During this time, I have used several versions and performed multiple upgrades. I initially began with version 6.2, then proceeded to upgrade to 7.1, 7.4, and now to 7.13. Currently, I am planning to upgrade to version 8.
What do I think about the stability of the solution?
VMware Horizon View is quite a stable solution. We have had no issues.
What do I think about the scalability of the solution?
In my opinion, scaling up to ten sites is easily achievable as the solution is highly scalable. It can be scaled not only within a single site but across multiple sites as well.
We have approximately two thousand people in our environment that are using VMware Horizon View.
We are not only planning to provide access to external employees but also aiming to expand access to internal employees.
How are customer service and support?
The last time I contacted them was about an issue with USB printing, which I believe was related to a Microsoft patch rather than a VMware issue. It seems that the USB printing feature was affected negatively by the Microsoft patch.
To clarify, the printer redirection feature within VMware Horizon was impacted by a Microsoft patch or update, which resulted in the feature not functioning properly. Both products are involved in this issue.
Which solution did I use previously and why did I switch?
Previously, we were using We were using Citrix XenApp.
How was the initial setup?
Building the infrastructure is relatively straightforward; however, the challenge is in retrieving the master image or golden image for your desktop, which can be a time-consuming process depending on your specific needs.
For an experienced individual, the implementation of the health solution should not take more than three days.
What about the implementation team?
To be honest, I was able to implement it on my own. However, it's important to note that you may require certain prerequisites from the network team if you plan to make the solution highly available, such as utilizing LoadRunner and other tools.
What was our ROI?
In my personal opinion, the solution is worth the investment and provides good value for its cost.
What's my experience with pricing, setup cost, and licensing?
I cannot provide a detailed comment on the pricing; however, I can say that it is quite expensive.
The licensing for VDI is divided into multiple modules, including standard and enterprise options. There are different types of licensing available for VDI.
Which other solutions did I evaluate?
We were considering Microsoft VDI as well as Zendesk.
What other advice do I have?
In my opinion, for large enterprise companies, if the solution is implemented properly with high availability and designed using best practices, there should be no issues.
I would rate VMware Horizon View a ten out of ten.
Nothing is perfect, but this product is amazing.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Administrator at a healthcare company with 1,001-5,000 employees
A solution with an easy setup and provides flexibility to end users
Pros and Cons
- "We have found the link loans for desktops most valuable."
- "The customer service and support team could be better."
What is our primary use case?
Our primary use case for the solution is to give end users clone desktops, and they can use their applications. So instead of providing a desktop, we give them a computer with just a client, and everything is loaded in that VDI session and not directly on that workstation. We deploy the solution on-premises.
How has it helped my organization?
The solution has provided flexibility by allowing an end user to remote in, log in, and get their VM. VDI session and have all the icons and applications they need to use and retain the same booking view regardless of location.
What is most valuable?
We have found the link loans for desktops most valuable.
What needs improvement?
The customer service and support team could be better.
For how long have I used the solution?
We have been using the solution for approximately six years and are currently using version 7.0.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable. Approximately 800 users are utilizing the solution in our organization.
How are customer service and support?
I rate customer service and support a six out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We did not previously use other solutions.
How was the initial setup?
The initial setup was straightforward, and two people were required for deployment and maintenance.
What was our ROI?
We have seen a return on investments.
What other advice do I have?
I rate the solution a nine out of ten. The solution is good, but the technical support team can be improved. My advice to new users considering the solution is that it is a good option. It is easy to set up and not that difficult to implement.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: January 2026
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