How has it helped my organization?
The benefit provided by the solution for my organization stems from the fact that it provides maximum reliability and availability to users. Regarding the backup the solution provides, I can say that the integrity the tool provides to its users is very high. We use the servers from HPE in our company during DR scenarios, and we have observed that they perform well since they are ready to respond to any DR scenarios quickly. With the storage system, uptime, availability, and robustness, our company benefits from HPE when considering the physical side of things and the integrity of the data.
What needs improvement?
HPE Integrity has always been one step behind in areas like virtualization technologies, cloud enablement, the speed of backups, and replication. HPE Integrity has the strength and the robustness, but they are not abreast with the latest developments as much as I see with IBM or Dell. HPE Integrity is not strong regarding DR readiness, archiving, speed of backup, and replication. The aforementioned area can be considered for improvement of the solution.
The solution's technical support team needs to improve their speed of response to customer issues.
In the future, I want to see the solution enable its users to provision servers quickly. Generally, a person should be able to provision the servers in 15 minutes. I want to see an enhanced snapshot technology in the tool so that a person can have a quicker file system snapshot. I also want to see replication in the tool and more tuning for replication to happen quicker on any available bandwidth and networks. I want to see the tool have the ability to rapidly copy files from server to server in the same LAN environment. I want the system to leverage memory and I/O throughput to enhance features of the tool, like copying, archiving, and snapshots. If you have to provision a new server, you should be able to provision one as fast as possible, meaning it should be faster than its current speed. As too much downtime is required for the extension of mount points and maintenance, I want to see more things done while the systems are up and running.
For how long have I used the solution?
I have experience with HPE Integrity. I use HPE Integrity Version 11.31. My company is a customer of the solution.
What do I think about the scalability of the solution?
Since we are speaking about the servers in our company, I can say that we have around 2,200 users.
My company has around six administrators to take care of the solution. Considering the management of DR sites, my company requires more administrators to manage the solution.
How are customer service and support?
My company has faced challenges in the past when trying to contact the solution's technical support team since it was difficult to get in touch with them directly. Though my company has recently received direct access to communicate with the solution's technical support team, I see it more as a reactive move rather than a proactive approach from HPE's end. In general, HPE's technical support team is not proactive in their approach. I rate the solution's technical support team a six out of ten.
How would you rate customer service and support?
How was the initial setup?
The deployment phase of the product was not easy. I am not a system administrator, but I know there is a lot of downtime when it comes to HPE Integrity. With products like Dell or IBM, replacements, enhancements, or upgrades can be done when the system is up and running, especially extending volume mount points, disks, or increasing memory, while HPE Integrity always seems to shut down a lot of things even before they do something. The projects that require HPE Integrity take a lot of time to be completed owing to issues like downtime. HPE Integrity's downtime is problematic since it makes it difficult for its users to get things done in a particular environment.
What's my experience with pricing, setup cost, and licensing?
Price-wise, the solution is very expensive. Though unsure, I think 20,00,000 USD has to be paid for setup and more.
What other advice do I have?
As a background server for our use of Oracle database, and since I am not into system administration as such, I find the platform I use to be quite difficult. When there are upgrades, updates, or patching requirements, you do not always get them on time for the platform. Oracle seems more inclined to its own operating systems, like Oracle Linux, Red Hat Enterprise Linux, or Oracle Solaris. With HPE, it's more like coming in from outside, meaning it's a bit more difficult to do migrations, new implementations of Oracle, and upgrades. HPE Integrity is more difficult and cumbersome because of the different patching requirements, different settings, and parameter requirements, so the environment as a whole is not as seamless as it is when it comes to Oracle.
Those who want something that works very fast in a cloud-enabled environment should consider Dell or IBM. For those who deal with more technical environments where they are involved with back-end stuff and not too much work related to front-end, HPE Integrity can serve them as a very reliable tool. In general, HPE Integrity is very reliable when running in the background, especially to support running those systems that need to work twenty-four hours, seven days a week. If a person has to run OLTP environments in AWS, HPE Integrity may not be the best choice.
I rate the overall product a seven out of ten.