IBM MaaS360 Reviews

The most valuable feature of the solution is policy implementation.

Sometimes IBM MaaS360 seems buggy. The buggy nature of the solution is the first impression it gives out due to some mismatches in the solution, though in the background, it really works. At first, the tool may not look so efficient, but it is quite efficient in reality. The aforementioned area of concern can be considered for improvement.

In the future, I would like to see better integration capabilities in IBM MaaS360 that allow it to integrate with productivity software from Microsoft.

I have been using IBM MaaS360 for more than three years. My company has a partnership with IBM.

The solution's technical support functions quite well and can be described as average. The solution's technical support team is sometimes slow to respond and not competent enough. I rate the technical support a six out of ten.

Neutral

The implementation phase of IBM MaaS360 was pretty easy. One must clearly understand how MDM solutions work and whether it is valid for all the platforms in the environment.

I rate the overall product a seven out of ten.

In this scenario, we only used MaaS for telephones, not computers. We used the MaaS360 IBM mobile management tool to protect email accounts on phones, ensuring they were compliant. 

MaaS can force people to lock their phones. Not everyone likes having a PIN and other security features on their phones, but this sets a requirement that you can't get your emails unless you have a PIN on your phone. That was a good feature, and we were able to easily increase the PIN from four digits to six digits. Overall, it was pretty user-friendly.

We had a problem with Microsoft computers. If you downloaded emails on a Microsoft Windows Surface PC, that would also require a license. The Outlook application didn't look great for us on a PC. 

My company deployed MaaS360 six years ago, and I last used it about nine months back. 

MaaS360 has gone down a few times over the years, and people couldn't get their emails on their phones, so it was problematic, but that didn't happen often. It was a lot less stable than Intune.

MaaS360 is scalable for a price. At that point, we had a subsidiary company that had many more employees abroad, and they weren't in Intune. We don't have that company now, so that's why we don't use it anymore. But we were able to run it out for all different countries, so it was scalable.

We had our agents who ran through the support by IBM, but I think they also had priority in the queue, so there was no lead time. They had no longer lead time between raising an issue and getting an answer.

IBM MaaS360 was deployed maybe six years ago, and an external IT consultant handled that. It was complex to set up, and they needed to connect their server. 

MaaS360 was nearly double the price of Intune. Except for the server costs, which were built into our IT budget, there were no additional costs.

I rate IBM MaaS360 eight out of 10. I prefer MaaS360 over Intune because I'm a much heavier IBM user. If someone is considering MaaS360, I recommend having an Apple account for business so that it integrates smoothly. You also need to have an overview of your devices, what the applications are, and what the impact will be. 

We use IBM MaaS360 for email containerization and securing corporate data.

The product’s most valuable feature is email, browser, and application security.

IBM MaaS360’s threat management feature needs improvement. It could identify even more malicious attacks. Additionally, it should support other platforms, including Linux.

We have been using IBM MaaS360 for eight years.

It is a stable product. I rate its stability a nine out of ten.

It is a scalable product and suitable for enterprises. I rate its scalability an eight out of ten.

The technical support services need improvement in terms of response time.

Neutral

I rate the initial setup process an eight out of ten. It is deployed on the cloud. The deployment time depends on the number of devices. It takes approximately 25 days to complete.

I rate IBM MaaS360’s pricing a six out of ten.

The product is easy to use and has efficient UI features. I rate it an eight out of ten.

The most valuable features are mobile device management and security (which allows you to quarantine infected devices). 

An area for improvement would be handshaking with Microsoft in terms of trying to get a DLP on Microsoft OS. It would also be useful to be able to do containerization with Microsoft. There are also issues with email security when the functionality is defined from your AD or Exchange.

I've been working with this solution for around three years.

MaaS360 can be easily and effectively expanded.

IBM's technical support is fair to good. We had some challenges initially because we weren't well-connected to the support structure, but if you understand the IBM server structure, you can get a lot of help from IBM. They're also very responsive and will always provide solutions, shortcuts, and other alternatives when there are challenges.

The initial setup is straightforward - because it's cloud-based, it's just a matter of doing some settings here and there.

We have a yearly subscription. The licensing structure is broken down into levels, each with different functionalities available. Depending on your license, there may be additional fees for extra features.

My advice for anyone thinking of implementing MaaS360 is to work with a partner who understands the product and IBM's support structure. Some decisions need to be taken during setup that will be easier with the presence of somebody who understands the implications of the various options. I would give MaaS360 a rating of nine out of ten.

I primarily use this solution to manage desktops and mobile devices.

The most valuable feature is that it's comprehensive - it covers mobile devices and laptops in one package. 

The reporting and alerting could be improved.

I have been using this solution for two years.

We haven't run into any usability issues with this product.

MaaS360 is very scalable, we haven't pushed up against any limitations so far.

Initial setup is easy as the product is cloud-based.

We implemented this solution ourselves.

We're an IBM business partner, so we get fairly good pricing.

If you're looking for a cloud-based input management solution, I would recommend MaaS360. I would rate it as eight out of ten.

A general use case would be providing a secure environment for accessing an organization's email. The compartmentalization that MaaS360 provides allows the organization to make sure that the information remains secure.

One valuable feature is the ability to provide a secure environment. Another is the kiosk mode where MaaS360 can be used over a tablet or mobile device to ensure that a single application is used. We make sure at the organization level that a device is not misused.

It is stable, scalable, and easy to install.

From an improvement perspective, I would say that it could be more granular. MaaS360 could take features from both AirWatch and Jamf and integrate them into their solution.

Zero day support is something they can work on. They can make it a little bit more user-friendly as compared to Jamf or AirWatch.

I have been working with it for the past four years.

It is a cloud based solution.

It is stable and reliable. I have clients who use it on a daily and hourly basis. So, their whole deployment is actually dependent on the stability of this product.

It is fairly easy to scale. You can easily scale from a hundred to a thousand in a couple of hours. It doesn't take much time.

Technical support is good. There have been a couple of cases where the timeline was a little bit elongated as compared to what was expected by the customer, but these cases have been very minimal.

The initial setup is a fairly simple process. For 5-10 devices, the deployment may take not more than an hour or one and a half hours.

From a maintenance perspective, there is nothing much locally that can be done. As it is cloud based, the maintenance is predominantly taken care of by IBM.

MaaS360 is priced at a balance. It is not as expensive as AirWatch or Jamf and is not a cheap solution like a few of the local products. For any organization that is looking for a balanced product, MaaS360 is a good solution.

We work with Jamf and AirWatch. Jamf is predominantly targeted only towards Apple customers. It works only on Apple devices; that is their main USP.

AirWatch is more detailed as compared to MaaS360. It gives you more control over your devices as compared to what MaaS360 gives.

Apart from these, there are a couple of local players, like 42Gears, that we work with, but these are more like MBM solutions. They only provide wipe out solutions if the device is compromised and not much more than that.

It is predominantly for mid to large enterprise customers with a couple of hundred deployments.

It's a fairly balanced solution. If you leave the backing to an organization like IBM, you can rest assured that it's a good solution. It actually takes care of your defense endpoint to get rid of pollution. Your laptops, Android devices, and Apple devices could all be secure with this solution. It provides a fairly good level of control and monitoring to suit your needs.

On a scale from one to ten, I would rate IBM MaaS360 at six.

I participated in the implementation of MaaS360 for around 300 Android and iOS devices, for which different restrictions and security profiles were required. MaaS360 helped us to have the console ready in less than 10 minutes and start enrolling devices immediately. The process did not take more than two days. 

The graphic, friendly interface allowed us to start without almost any support from the manufacturer.

It is focused on safety and productivity. It is available 24 hours a day, 365 days a year. It offers support for Windows 10, 8.1, 8, and 7 devices.

It helped us reduce the number of support incidents by limiting users' access to device configurations. 

It allows us to have an updated inventory of all the devices in real-time with the ability to add personalized information.

• Policy-based quick configuration
• Changes policies based on geolocation or schedules
• Embedded antivirus
• Integration with TeamViewer
• Access to the MaaS360 Web API
• Ability to disable keys (buttons) of the device, etc.

• It would be ideal to add support for the distribution of windows.exe applications.
• They should allow for the building of custom reports with graphics. 

It requires zero investment in infrastructure since it is 100% cloud.

We use the product for mobile devices. 

The tool's most valuable features are application, distribution, and security. It helps to block user access. 

The product needs to improve tech support. 

I have been working with the product for three years. 

I rate the tool's stability a nine out of ten. 

I rate IBM MaaS360's scalability  a nine out of ten. My company has 2000 users. 

The tool's deployment is straightforward. 

IBM MaaS360 is worth its money. 

I rate IBM MaaS360's pricing a six out of ten. 

I rate the overall product a nine out of ten.