IBM MaaS360 Reviews

We use the product for mobile devices. 

The tool's most valuable features are application, distribution, and security. It helps to block user access. 

The product needs to improve tech support. 

I have been working with the product for three years. 

I rate the tool's stability a nine out of ten. 

I rate IBM MaaS360's scalability  a nine out of ten. My company has 2000 users. 

The tool's deployment is straightforward. 

IBM MaaS360 is worth its money. 

I rate IBM MaaS360's pricing a six out of ten. 

I rate the overall product a nine out of ten. 

We use IBM MaaS360 for email containerization and securing corporate data.

The product’s most valuable feature is email, browser, and application security.

IBM MaaS360’s threat management feature needs improvement. It could identify even more malicious attacks. Additionally, it should support other platforms, including Linux.

We have been using IBM MaaS360 for eight years.

It is a stable product. I rate its stability a nine out of ten.

It is a scalable product and suitable for enterprises. I rate its scalability an eight out of ten.

The technical support services need improvement in terms of response time.

Neutral

I rate the initial setup process an eight out of ten. It is deployed on the cloud. The deployment time depends on the number of devices. It takes approximately 25 days to complete.

I rate IBM MaaS360’s pricing a six out of ten.

The product is easy to use and has efficient UI features. I rate it an eight out of ten.

The most valuable feature of the solution is policy implementation.

Sometimes IBM MaaS360 seems buggy. The buggy nature of the solution is the first impression it gives out due to some mismatches in the solution, though in the background, it really works. At first, the tool may not look so efficient, but it is quite efficient in reality. The aforementioned area of concern can be considered for improvement.

In the future, I would like to see better integration capabilities in IBM MaaS360 that allow it to integrate with productivity software from Microsoft.

I have been using IBM MaaS360 for more than three years. My company has a partnership with IBM.

The solution's technical support functions quite well and can be described as average. The solution's technical support team is sometimes slow to respond and not competent enough. I rate the technical support a six out of ten.

Neutral

The implementation phase of IBM MaaS360 was pretty easy. One must clearly understand how MDM solutions work and whether it is valid for all the platforms in the environment.

I rate the overall product a seven out of ten.

The solution is used to manage our mobile devices.

Asset management is the most valuable feature and integral for device inventory.

The cost has room for improvement.

The UI has room for improvement.

I am currently using the solution.

The solution is stable.

The solution is scalable but because of the cost, it is not recommended to start from a small business standpoint.

The solution is expensive.

I give the solution a seven out of ten.

I am using the latest version.

For the moment, we utilize the solution solely for iPads, although we also meet the requirements to satisfy our desire to use it for laptops. There are plans for its use with BYOD and for Intunes. The feasibility and cost per user is worthy of examination. 

Overall, the solution is good, although I have not conducted a detailed examination of it. This said, I feel the pricing to be very high.

I have been using IBM MaaS360 for a long time, probably five or six years. 

The solution is quite stable. 

The solution is scalable. 

The solution's technical support is okay. 

The initial setup is not complex. 

The price could be lower. It is excessively high. 

While the solution is currently deployed on-premises, we have plans to move to the cloud, which is why we plan to go with Intune. 

We have a partnership with the vendors. 

While I feel the solution to be fine, better ones do exist, Intunes, for examples, which, features aside, is quite similar. 

I rate IBM MaaS360 as an eight out of ten. 

We have a few use cases. Firstly, we are using the solution for incorporating the licenses. We also use it for smaller devices or to allow an inventory of devices to have access.

We also use the solution for our stores in our business. We need to protect our information while being able to deploy apps and business applications, specifically for our departments.

The most important aspect of the solution is the fact that the platform is unified, and that it covers all the mobility services - that includes not only the MDM components or services. The solution includes mobile application management in order to have an application catalog, which is very helpful. In this catalog, we can synchronize and install applications with ease. Within the MDM component, there's mobile set management, in order to incorporate security. 

The deployment itself was quite easy.

The stability has been very reliable.

We've found the scalability to be very good.

The price of the solution is quite good.

We've found the interface to be pretty good overall. The dashboards are quite good.

You can customize the solution easily.

The main issue we have with the solution is synchronization between the information and between the devices and the portal. The information that we see in the portal sometimes does not reflect, or not show, the real-time situation.

The user experience really isn't so good. It's important that they work to improve this aspect.

I've been using the solution for three years, more or less. It's been a while.

The stability of the solution is excellent. There are no bugs or glitches. It doesn't crash or freeze. The performance is very good.

The scalability is good. If a company needs to expand it, it can do so. It's not a problem.

Currently, in our organization, we have 4,000 people, more or less, that use the product. 

We have two models for support. Normally, it falls to the internal department, which manages the support with the IBM products.

However, it's difficult to add new features or to improve anything as there are so many departments around the world. Occasionally, IBM will ask for logs that they want to or need to review, and that can be difficult.

The initial setup was not complex. It was pretty straightforward. A company shouldn't have any issue with the process.

The licensing is paid yearly. We find the pricing to be reasonable. It's not too expensive.

We are an IBM partner.

We are using the latest version of the solution at this time. I'm unsure of the exact version number.

We have the service model, which is very useful to us.

I'd recommend the solution to other companies. There are similar solutions, however. One might be better at this while another is better at that. 

In general, I would rate the solution eight out of ten.

We use it to configure policies on all of our mobile devices for our field staff.

It helps us with HIPAA compliance, and it meets the standards for that.

The most valuable feature is the fact that we can find a lost device or shut the device down and wipe it, which is good for HIPAA.

The look needs to be updated and it could be simpler to use.

The portal itself looks old and outdated.

I would like to see more automation and better reporting. Their reports are a bit archaic.

I have been working with this solution for a year and a half.

We are using the latest version.

It's a stable solution, we haven't experienced any issues.

We haven't had to scale it but it's pretty easy to add a license to it.

There are three in the IT department who are using this solution in our organization.

Technical support is pretty good and responsive. I would rate them an eight out of ten.

We had a couple of issues, where we had to go through two or three different people to get a resolution.

Previously, I did not use another solution. At this company, this was already in place when I came here. This is what they had.

The initial setup is pretty straightforward.

Fees are monthly and it's approximately $8 per user.

It's a solid product and it gets the job done. It just needs to be a little bit more updated in the look and feel of it.

I would rate this solution an eight out of ten. It's a good product and just needs to be easier to find things in the portal and move your way around. Having it a bit more explanatory would be helpful.

Currently, we use the Mobile Device Management, Secure Productivity Suite, and document management. We distribute mobile phones to people starting in our company and we use these features of Maas360 for management. Our employees use the secure email. Maas360 also supports BYOD.

Regarding laptop management, some features are not right. IBM needs to improve the features for the laptop.

It also needs a feature to restrict USBs.

No issues with stability.

It's definitely scalable.

IBM support has not been that helpful. I have contacted chat support but they could not give a useful answer. Sometimes, we have to solve problems by ourselves. Sometimes we find the documents we need in IBM PartnerWorld, but the chat help staff is not able to give helpful information.

The setup is easy to do, for me. It's not complex.

When compared with competitors, I think the pricing is okay.

For security, it is good. But at times it's quite slow, like when I access through the portal. And when we change policies, sometimes that takes a long time.

I participated in the implementation of MaaS360 for around 300 Android and iOS devices, for which different restrictions and security profiles were required. MaaS360 helped us to have the console ready in less than 10 minutes and start enrolling devices immediately. The process did not take more than two days. 

The graphic, friendly interface allowed us to start without almost any support from the manufacturer.

It is focused on safety and productivity. It is available 24 hours a day, 365 days a year. It offers support for Windows 10, 8.1, 8, and 7 devices.

It helped us reduce the number of support incidents by limiting users' access to device configurations. 

It allows us to have an updated inventory of all the devices in real-time with the ability to add personalized information.

• Policy-based quick configuration
• Changes policies based on geolocation or schedules
• Embedded antivirus
• Integration with TeamViewer
• Access to the MaaS360 Web API
• Ability to disable keys (buttons) of the device, etc.

• It would be ideal to add support for the distribution of windows.exe applications.
• They should allow for the building of custom reports with graphics. 

It requires zero investment in infrastructure since it is 100% cloud.

Implementing security politics on all mobile devices, and quick solve inventory tasks. 

Secondary case is significant reduce of first device initial configuration costs.

Every new device was configured manually, it used to require about 20 minutes of engineer attention, now it's about three minutes.

Mobile Device Configuration with policy applying: This significantly reduces time of device configuration.

Initial deployment and configuration.

Can be added process of export/import environment configuration to simplify any migration processes.

No.

No.

Quite good, but could be a little bit quicker.

Yes, switched because of wider functionality, and transparent in use configuration.

Quite complex; the process was more like a cloning environment with eight dependent virtual machines.

Drive a hard bargain.

If so, which ones? Yes, Kaspersky and MobileIron solutions.

Even if you're thinking about the on-premise installation, try the cloud solution first.