Try our new research platform with insights from 80,000+ expert users

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

IBM MaaS360 allows for the remote management and configuration of mobile devices, significantly reducing device setup time and simplifying policy adjustments based on location or time.
It enhances security by enabling features such as device tracking, remote wipe, and forced security measures such as PIN locks.
Integration with corporate systems like Active Directory facilitates efficient synchronization of emails and calendars, while security features restrict data misuse by disabling functions like cut, copy, and paste on devices.
The platform offers comprehensive coverage across mobile devices and laptops, incorporating key functionalities like device quarantine and comprehensive syncing for secure data handling.
Asset management capabilities enable updated and detailed inventories of all devices, improving organizational efficiency and compliance with security standards such as SOC-2.

CONS

Can be added process of export/import environment configuration to simplify any migration processes.
It would be ideal to add support for the distribution of windows.exe applications.
Local technical support would be helpful.
When IBM MaaS360 is installed on smartphones, it consumes the battery of the device at a much faster pace. This is one of the areas of improvement that can be highlighted. There is also contact list duplication causing more memory consumption.
If emails are downloaded on a Microsoft Windows Surface PC, that would also require a license, and the Outlook application didn't look great on a PC.
 

IBM MaaS360 Pros review quotes

it_user163677 - PeerSpot reviewer
Help Desk Support Account Admin. at a financial services firm with 501-1,000 employees
Nov 18, 2014
We have had practically no issues with MaaS360 that haven't started from our end first.
it_user159819 - PeerSpot reviewer
Network Administrator at a healthcare company with 501-1,000 employees
Nov 20, 2014
Before Maas360 we had no way of knowing of how many devices were in the field due to IT not being a part of the purchasing process.
it_user347238 - PeerSpot reviewer
Senior Systems Analyst at a consultancy with 501-1,000 employees
Nov 27, 2015
We are very pleased with the Maas360 product and plan to continue use as our company grows.
Learn what your peers think about IBM MaaS360. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user342402 - PeerSpot reviewer
IT Specialist at a comms service provider with 51-200 employees
Feb 3, 2016
Allowed our organization to securely implement BYOD, increasing the employee satisfaction and productivity.
Alexandr Logach - PeerSpot reviewer
Independant IT Consultant at a financial services firm with 501-1,000 employees
Dec 12, 2017
Mobile Device Configuration with policy applying: This significantly reduces time of device configuration.
EL
Soporte a ventas at BlueIT
Mar 23, 2018
​The graphic, friendly interface allowed us to start without almost any ​support from the manufacturer.​​​
MT
Manager of Strategic Products Sales at a tech services company with 1-10 employees
Aug 21, 2018
Mobile Device Management, Secure Productivity Suite, and document management are valuable features.
HV
Engineer at Caldoo
Oct 13, 2020
The solution is easy to implement.
reviewer1420239 - PeerSpot reviewer
Vice President, Information Technology and Project Management Office at a pharma/biotech company with 51-200 employees
Oct 22, 2020
The ability to send an iPad out to someone and have them auto-provision it when they are out in the field is fantastic. We don't have to have it all configured before we ship it. This is probably the biggest value add.
it_user1164411 - PeerSpot reviewer
VP of Information Technology at Queen City Hospice
Dec 1, 2020
The most valuable feature is the fact that we can find a lost device or shut the device down and wipe it is good for HIPAA.
 

IBM MaaS360 Cons review quotes

it_user163677 - PeerSpot reviewer
Help Desk Support Account Admin. at a financial services firm with 501-1,000 employees
Nov 18, 2014
Possibly a notification if a device is wiped and no longer has the security policy on the phone. The product can also install the certificates on the phone in a 'smoother' way.
it_user159819 - PeerSpot reviewer
Network Administrator at a healthcare company with 501-1,000 employees
Nov 20, 2014
There is a glaring security flaw where users can wipe their phones and they still show compliant in Maas360.
it_user347238 - PeerSpot reviewer
Senior Systems Analyst at a consultancy with 501-1,000 employees
Nov 27, 2015
It does seem that the more devices we added, the slower the management console operates.
Learn what your peers think about IBM MaaS360. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user342402 - PeerSpot reviewer
IT Specialist at a comms service provider with 51-200 employees
Feb 3, 2016
Subscriptions automatically renew, and if you've downsized your user base, and you've overlooked the subscription, then you have to go through the exhaustive task of adjusting the contract.
Alexandr Logach - PeerSpot reviewer
Independant IT Consultant at a financial services firm with 501-1,000 employees
Dec 12, 2017
Can be added process of export/import environment configuration to simplify any migration processes.
EL
Soporte a ventas at BlueIT
Mar 23, 2018
They should allow for the building of custom reports with graphics.
MT
Manager of Strategic Products Sales at a tech services company with 1-10 employees
Aug 21, 2018
IBM support has not been that helpful. I have contacted chat support but they could not give a useful answer.
HV
Engineer at Caldoo
Oct 13, 2020
Local technical support would be helpful.
reviewer1420239 - PeerSpot reviewer
Vice President, Information Technology and Project Management Office at a pharma/biotech company with 51-200 employees
Oct 22, 2020
We opted to go with Microsoft Intune because it just seemed to be a more mature and comprehensive enterprise solution, whereas IBM MaaS360 didn't seem to have the necessary breadth to manage all of our equipment. Along with laptops, I've had some BYODs. IBM MaaS360 just didn't seem as mature in our assessment.
it_user1164411 - PeerSpot reviewer
VP of Information Technology at Queen City Hospice
Dec 1, 2020
The look needs to be updated and it could be simpler to use.