IBM MaaS360 Reviews

• Interfaces are easy to navigate
• Great online chat support
• Accurate location tracking
• Deployment of apps
• Unlock passcode
• Restricting use of certain apps

Built-in inventory manager has made it easier to track devices and to measure data usage. This has been helpful to us in choosing the right data plan.

Maybe more flexibility on user management, e.g. deleting users and editing corporate identifier.

I've used it for eight months.

No issues that I am aware of.

I've had no stability issues.

No issues scaling it.

So far I have only used the online chat support. I am highly satisfied with their service and availability.

I wasn't involved in the setup.

I believe it was implemented by our IT team.

I thinks this is a great tool for any field service support team. It's easy to deploy on devices and support to end users.

App deployment:

The ability to selectively wipe corporate data from employee mobile BYOD, with no impact to their personal data.

Being able to manage the corporate data in a secure application container with the Secure Email product.

Allowed our organization to securely implement BYOD, increasing the employee satisfaction and productivity.

I would like advanced notifications of subscription renewals. Subscriptions automatically renew, and if you've downsized your user base, and you've overlooked the subscription, then you have to go through the exhaustive task of adjusting the contract. I don't think it's too much to ask for. I don't know of any other vendors that we currently use, who do not send out renewal notices

Improve user based licensing, so a customer can purchase named licenses for multiple devices. They do have the option, but I think it's 2.5 x the price of a device license, and users are limited to 3 devices. This isn't comparable to cpomp

No

We've had a few instances where the Maas360 updates caused issues on phones, but they were far and few between. I think the same could probably be said for other solutions.

No

Good

Good

No

We didn't have any significant technical issues with the setup.

In-house

See 'areas of improvement' section.

No. At the time Maas was the only one that was able to selectively wipe the corporate data, and provided a cloud solution.

As mentioned previously be diligent about renewals, and adjusting the licenses if required.

The solution has the ability to both require enrollment (control), and/or allow users to set up their exchange settings to connect to the corporate email without control (just monitoring device access to Exchange). If you want to ensure that users register their devices, then turn on the setting to block devices unless they are registered. We overlooked this setting and as a result, users were adding their 2nd or 3rd mobile device to out Exchange without controlling the device. If you don't implement the block from the start, it can get pretty messy. It will also result in an additional license usage, which you will get billed for over the subscription period.

For our environment, we needed a way to separate corporate and personal data on iOS and Android devices as part of our bring-your-own-device policy.

Users are required to enroll their device with MaaS360 before we allow their ActiveSync device to connect, which is good for the IT department. 

It also allows us to push out an icon for our intranet portal via the Enterprise Gateway which users have found helpful.

We really only had minor issues with the deployment, our setup was pretty vanilla. The integration of Contacts into the Secure Mail app was the most troublesome but that has since been resolved in a later release.

Fiberlink’s customer support is great, very responsive to inquiries and very helpful.

It’s a cloud-based solution and the setup was really easy, just plug in your policy requirements, allow LDAP through the firewall and that’s pretty much all we needed.

Implementation was through a vendor team with guidance from in-house engineers.

Originally, we had deployed MobileIron and had a proof of concept configured but at the end of the day we went with MaaS360 because it had a friendlier UI. I liked MobileIron’s Sentry capability which blocked non-enrolled devices from even getting inside the network but using MaaS and ActiveSync policies we are at least able to stop them from getting mail configured.

Overall the platform works as advertised and was set up with a minimum degree of difficulty.

• Passcode enforcement on devices containing corporate email or data
• The notification of new devices accessing corporate email and VPN connectivity
• Deploying needed applications to device groups

The product has given us complete control of devices allowed to receive company data. It is important that only salaried employees receive corporate email on mobile devices. Checking and responding to corporate email outside of normal scheduled shifts by hourly employees, can and should be time paid.

I would like to see one-click app distribution to a single device or user. Perhaps I need further instruction in this area if it is supposed to function in this way currently. I would also like the ability to add a nagging message to any user that falls out of compliance.

I've used it for three years.

It does seem that the more devices we added, the slower the management console operates.

The product has been completely scalable and stable throughout our experience.

Excellent and responsive customer service anytime I have had an issue or question.

The initial setup and deployment of the product was straightforward. There were some issues to work through initially. 

I would recommend having a network and security person involved, as there were several considerations involving the firewall and Exchange server that I was not knowledgeable about.

We had a Fiberlink team work remotely through teleconference. The Fiberlink team as well as our team here at MACL scheduled a series of calls, where Fiberlink was able to connect remotely to our server and aid in the initial setup. 

We received instructions on the tasks that we needed to complete, such as: acquiring the Apple security certificate, the Exchange server export, etc. Again, my advice would be to involve a representative from your network and exchange areas to aid in proper access of the product.

I’m not sure we realize a true ROI in the way we use the product. It is more of a security need in the medical industry. It is a very effective product at a reasonable monthly cost per device.

We briefly evaluated other vendors prior to choosing Maas360. We were impressed with the scalability, affordability, and the product as a whole. We have never regretted our decision in choosing Maas360 as our MDM product.

We are very pleased with the Maas360 product and plan to continue use as our company grows.

• Lock and erase
• Notifications

We've been able to meet federal compliance standards with this solution.

I've been using it for eight months.

No issues encountered.

No issues encountered.

No issues encountered.

It's excellent.

It's excellent.

We chose this product because of its reputation.

We had a trial period with no obligation, and it demonstrated that it met our needs.

Also, ease of setup and speed of setup were factors in our decision.

The solution was up and running within an hour.

This was not an ROI initiative, but one to ensure compliance with the Health Insurance Portability and Accountability Act.

We evaluated two other solutions that did not offer the ease of setup or the same trial period with no obligation, and they cost more.

Spend time planning and understanding classes of service for your company, what levels of restrictions and capabilities.

Ability to lock or wipe the device if it becomes lost or stolen. Control what users can and cannot do on their corporate phone through policies, and the ability to inventory the wireless devices in the field.

Before Maas360 we had no way of knowing of how many devices were in the field due to IT not being a part of the purchasing process. We are now able to inventory devices and require end users to contact us in order to get their phones setup. Also, we do not allow BYOD at our company because of HIPAA policies, since Maas360 links with our Exchange server we get a notification if personal devices show up on our network and can take appropriate actions.

Android device enrollment is a difficult process compared to how easy Apple IOS enrollment is. Also, there is a glaring security flaw were users can wipe their phones and they still show compliant in Maas360.

Another issue is when new Android phones come out, Maas360 is not able to implement the new features that have been introduced on the phone. For example when fingerprint login was available for Galaxy S5, Maas360 was not even ready to offer that feature as part of the policy you implement for your phone. Apple on the other hand usually has their features ready for Maas360 within the first few weeks of release.

Almost 3 years.

Besides your standard end user issues....then no.

There have been complaints of the Maas360 app that is required on the devices to drain the phone battery faster than normal. Also, I have had an issue with the Maas360 app failing and causing my phone to become unusable.

No scalability issues.

Good.

I've noticed a little bit of a decline of responsiveness since IBM has taken them over.

No.

In-house.

I believe we were looking at Good Technologies as well.

The ability to see details about a users device, whether they are inactive because they don't use it, whether its in compliance, rooted/jailbroken, what version of iOS or policy they are currently on, and more. Also the capability to remotely assist in device unlocks and passcode unlocks makes support easier.

It allows employees who require phones a way to receive support quickly rather than having to go through the Help Desk or other areas to receive assistance. If the device is stolen, it can be remotely wiped from the site, same goes for unlocks, changing policies, and re-enrollment of the device if it is accidentally wiped.

Possibly a notification if a device is wiped and no longer has the security policy on the phone. The product can also install the certificates on the phone in a 'smoother' way. It currently sometimes fails and we have to re-enroll the device multiple times.

About 6 months.

Occasionally when it is installing the certificates and policies, it may not always go through and we have to re-enroll the device to try again.

MaaS has been pretty reliable and we have had minimal issues. Only issue I may have is that it can sometimes take upwards of 5-10 minutes for a passcode unlock to go through onto the device (sometimes, not always).

None.

No previous solution.

Manager worked in-house, communicating with tech support on their end and was able to get it implemented and also tested very quickly.

Can't comment much here, but I'm sure with the faster support, managers, directors, and executives receive now, it has increased productivity.

This product was chosen by management, I wasn't aware of other options.

Give it a try and test it in your environment. We've had practically no issues with MaaS360 that haven't started from our end first. It is very easy to create new security policies and many ways to restrict devices.