IBM Maximo Reviews

There are different use cases for IBM Maximo that I work with mostly. We use it for complete asset management. Anything that comes into the asset repository, asset management, asset evaluation, anything that comes into the asset, we use IBM Maximo.

Customers are basically more looking towards IBM Maximo for optimizing their assets and doing the asset inventory and anything that is related to asset, asset depreciation, anything that comes into the asset management, the customer is willing to go for IBM Maximo.

IBM Maximo is the best tool for the asset management solution. The solution itself is a complete solution. There are a lot of features in the solution and many things included.

IBM Maximo's asset tracking is the best.

IBM tools are quite expensive, but they are number one in the market. It depends upon the features and things that they give you. IBM Maximo is something that they provide which is incomparable to other products.

IBM Maximo's integration with AI is good, but they are still working on it because AI IBM Maximo has capability. It's an IBM product. IBM Watson is one of the products that is integrated. It's an AI product. IBM has a complete suite that you can use for the integration of any of their tools with the AI. They have the complete AI solution.

IBM Maximo's predictive maintenance is the best. IBM provides the solution that you can actually do the predictive maintenance. You can predict the things better in terms of the assets you have pushed into the system and what are the things that are going to have a life cycle completed or some sort of SLAs completed for the assets. It provides you a complete roadmap for the predictability of your assets.

IBM Maximo has excellent capabilities of reporting. It can provide reporting of any sort of dashboard that the CIOs require or the business team requires. It provides you the best reporting and there are a lot of options available for the reporting as well. At the reporting end, IBM Maximo is very powerful.

The only thing that I need from IBM Maximo is more simplicity. The application has been designed in a way that it is serving the enterprises. It needs to be simpler for the SMEs, or for the companies who can take some lighter versions. It is a tool that needs to be integrated throughout the enterprise. It's a heavy tool and heavy implementation. They should have some lighter version for small and medium enterprises, SMEs.

For IBM Maximo, it's a quite meaty situation, but the tool itself is not being procured by the companies which are at the lower side of the business. They must have some enterprise solution or a big sort of a company. The companies which have bigger market footprints buy this tool. Because of their competitiveness and their enterprise nature, the small companies are unable to do it. In different markets of the world, the regions, I can say better regions, they are not able to sell more on IBM Maximo side. Because there are some markets which cannot buy this sort of tools, it's so much expensive. IBM Maximo should do something so that the companies such as SMEs and small companies can buy their licenses.

I have been working with IBM Maximo for more than a year now. It's just a year because this product is working, not for a long time.

IBM Maximo is completely reliable and stable. The application is reliable in terms that it is not doing anything which is not required. It's reliable because of what requirements you have pushed into the system and what requirements in terms of the asset depreciation, asset monitoring, asset valuation, everything that you want to do for the asset, it's giving you the real pictures. The software is reliable itself. It has no downtime and everything is good.

IBM Maximo is scalable. It depends on the number of assets. The licensing structure is scalable. Everything is scalable. You can make it scale.

You can evaluate IBM Maximo's customer support and technical support as seven somewhere. The support is always good. IBM support is good, but the only thing that the problem in the support is their response time. The response time is slow.

My experience with the initial setup of IBM Maximo is that it's quite simple. IBM everything has a wizard base, so it's not a challenge for anybody to do if he knows what he wants to do. It's easy for them.

I usually participate in the initial setup and everything for IBM Maximo. I am also doing some certifications on IBM Maximo. We will be developing a team for that. It needs huge investment as well.

AWS is more recommended for IBM Maximo. You can go into Microsoft as well, but AWS is preferred. IBM also has their own cloud as well.

It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world.

With IBM Maximo, we were able to input the pole information for different poles and lighting, not only for us as power technologists to know what needed to be placed on a pole but also for the linemen in the field. It provided an easy way to share information with them, ensuring they were aware of our actions. Likewise, we could understand their activities and use of different tools.

Though I liked it a lot, I think it was lagging a lot. It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning. The aforementioned area can be considered for improvement.

I have experience with IBM Maximo. I used it for the five months that I worked at my previous job. Also, I used it every day at my previous job. My previous company had a partnership with IBM Maximo.

The whole company used to use IBM Maximo. I think it's definitely over five hundred or a thousand people.

My previous company would try and reach out to the technical support team. So it's more of who would IBM or Duke reach first for some of those cases. I rate their assistance a nine out of ten. They're very respectful and kind and helpful. And what they could do, and even though I think most times, they really weren't able to help as much as we would like. Just being understanding was very it helped out a lot in their patience. It doesn't surprise us.

Positive

The initial setup was very difficult. It took me about a week to gain full access and an additional week or two to become familiar with its usage. Even though Maximo was designed to be an overall system, it proved to be slow, causing challenges for both senior-level employees and myself. My coworkers and I found it hard to update information and encountered issues where the software would revert back to old projects or files. Consequently, using Maximo became a tedious task.

I wouldn't know the pricing of the solution.

To be able to recommend the solution to others, I think it would depend on the type of work they're trying to do. If they are engaged in fieldwork as power technologists, then IBM Maximo could be a suitable option, as I am currently unaware of any other platform or software that offers the same capabilities on such a large scale. However, if there is another software platform that proves to be superior to Maximo, I would strongly recommend using that instead, as accessibility in Maximo is not something I would ever recommend to anyone.

It was able to fulfill the tasks we needed to accomplish when it functioned properly and was free of bugs. However, on most days, IBM Maximo operated at a very slow pace and did not update information as frequently as we desired. Therefore, I would describe it as software that had both positive and negative aspects.

Overall, I rate the solution a five out of ten.

The solution is used for a variety of industries like manufacturing, pharmaceuticals, and transportation.

Work management, optimization, and maintenance indicators are some of the valuable features of the solution.

Pricing, purchasing, invoicing areas, and mobility are some areas in the solution that needs improvement. The most important aspect that needs improvement in the solution is mobility.

I am a business partner for IBM. I have experience using IBM Maximo for five to seven years. Normally, I use IBM Maximo 7.6.1 or IBM Maximo Application Suite 8.0.

Stability-wise, I rate the solution a ten out of ten.

Scalability-wise, I rate the solution a ten out of ten. Our bigger clients have more than 1,000 users using the solution, while smaller clients have around 20-25 users.

I rate the technical support a seven out of ten. Three levels of support in IBM. The first one is a fixed level, while levels two and three are very good. Here, level one is not very good, as it takes time to go from level one to level two and from level two to level three. So, level one is of low capacity.

Neutral

IBM Maximo's setup is easy, but IBM Maximo 8.0 or IBM Maximo Application Suite 8.0's setup is very hard considering the installation and its architecture.

On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated. The majority of the deployments are done on-premises, and around 50% of our clients prefer it to be deployed on a private cloud. The deployment process may normally take somewhere between three to six months.

On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high. My company has to pay extra apart from the licensing fees paid for the solution. The payments are made annually.

IBM Maximo is a very strong and powerful tool in the market. But you need a strong team for the implementation of Maximo. I rate the overall product a ten out of ten.

IBM Maximo is used across the organization for purchasing inventory service management.

IBM Maximo has improved our organization because we have been able to reduce printed paper by using the application. We have handheld devices and the information being sent is via email saving us money.

The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities.

IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes.

I have been using IBM Maximo for approximately 10 years.

IBM Maximo is stable.

The scalability of IBM Maximo is good.

We have approximately 20 users using this solution. The users that use the solution are typically purchasing officers, inventory officers, and managers.

We have plans to increase the usage of IBM Maximo.

The IBM technical support is very good.

I rate the support from IBM Maximo a four out of five.

Positive

We did not use another solution in this category, we only used IBM Maximo.

The initial setup of IBM Maximo is complex to install and set up. It requires expert knowledge. The full implementation took approximately four months.

I rate the initial setup of IBM Maximo a four out of five.

We have a team of two engineers and two support persons that does the implementation of IBM Maximo with the help of the vendor. 

We have not evaluated the ROI of IBM Maximo at this time.

The price of IBM Maximo could reduce, it is expensive.

Upgrading is not covered in the annual support, it is an additional cost.

I rate the price of IBM Maximo a four out of five.

We evaluated other solutions before choosing IBM Maximo, such as Microsoft Dynamics.

My advice to others is they need to have someone who's an expert assist them with the implementation. They cannot do it alone. If they're not familiar with the solution, they need to have an implementation specialist in IBM Maximo.

I rate IBM Maximo a nine out of ten.

I rated the solution a nine because it's easy to use and very powerful. It has a lot of features and capabilities, and it's easy to configure.  

Our clients use it for various use cases, but most of them are around either service activation or asset management.

A lot of our clients use or have used, or are part of businesses that have used Maximo for over an average of around 15 to 20 years.

It's the big capital assets that are managed by the software. A lot of it is in the oil and gas utilities, however, it is also in more service-orientated organizations such as airports, et cetera.

There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has. It's a platform that has been here for about 30 years. Currently, the shift to having the ability for customers within the space to move from a legacy structure into a more modern microservice structure that's on the cloud is quite valuable. It gives clients a good journey map to a modern hybrid cloud infrastructure or a little more cloud infrastructure.

The solution is expensive and is quite difficult within this space. There's a lot of non-enterprise level asset management systems out there are able that are less expensive.  We're doing it for a hundred dollars per user, per month. With IBM Maximo and especially now Application Suite, that's a bit more difficult as it's grown beyond just asset management. It's now more of an asset performance management system. It's fallen a bit into a different category and has the ability for users to utilize more modern machine learning algorithms, AI-based algorithms on their asset data. From a pricing structured perspective, the list prices are out there. However, if you find the right integrator, then the list prices go down quite a bit.

I've got a pretty good view of the roadmap for the next three years. For us, it looks really exciting. It took IBM a while to get their act together and to merge the new paradigm from Kubernetes, et cetera. There were deployment methods in their Maximo roadmap. From what I can see things like visual inspection, machine learning-based image recognition, et cetera, are all quite exciting spaces and it's quite leading edge. We went a bit from being a glorified works management system, with a lot of capabilities, however, it was quite legacy orientated as in, based on older technology.

I'm in a technology that has been around for 20 years. We're now moving into a stage where it's more bleeding edge. Using all the passwords is now applicable. It's quite a transformation that's happening now. I couldn't really say that I'm missing this or that. The only thing I'd say, and this is coming from a technical person, is that I hope that the change management needed to modify the system is better suited to the customer's needs. It's not allowing us to use the development pipelines and things like that.

The stability is very dependent on your integrator. They can mess things up. We have actually quite a good track record on our managed instances. The one that has been up the longest is eight months or something and has been running without any issue. Basically, it is very stable if it is administered properly.

We run anything from two users to 6,000 users. One of the benefits is that it's very scalable.

We do anything from a small to medium-sized business to global mobiles. The largest logistics company is one of our clients. The largest facilities management company in the world is one of our clients. So is the biggest power plant in the UK. It can work for a managed building around the corner to something with a worldwide reach.

Clients do plan to increase usage. That mostly comes with the new capabilities that are now emerging in the new versions of the product. The use cases are shifting from the asset management system to be an asset performance management system.

IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always a bit of work to get past that. After you do, they're excellent.

That's primarily due to IBM itself as they do so much and they have so many products that the first level at these big companies can be difficult to move up from. We have the same issue with Microsoft, for instance.

We actually switched over quite a few customers from the more niche Focus Asset Management systems. They seem to be disappearing a bit as well as, for example, SAP, which I personally can't really say why as I'm a bit biased.

I'd say it either fits really well for those customers, whatever they're using now, or they are looking for a more APM-focused suite and there's not that many out there really.

For the average user, IBM Maximo comes in a few flavors. The first one is SAS, in which everything is installed for you. That's really simple. You can get it all from IBM's website or from an integrator like us. Then, there's the flash structure where it's more platform as a service. That gives you more ability to modify. Then, you have the infrastructure at the service site, which gets complex. At the same time, I'd say that's the point where usually businesses come to a business like us to actually deal with it.

You can't compare Maximo software, or SAP software or Zendesk, as in, I get a subscription to Zendesk and it runs. Of course, when the processes are supported by Zendesk, you can't really compare it to maintaining a capital asset. Software like SAP Access Management or Maximo gets placed right next to Joe Fix It. However, it's a different ballpark product. Maximo will probably be an expensive solution for a lot of companies. For other companies. They actually use that additional capability. In that case, it's not that expensive.

On average, our clients are up and running within days. That's including their business process integrated into the system. That's a custom deployment. We do it usually with one or two personnel.

Even if we don't look at the full software and we look at smaller use cases within the software, the ROI is often quite substantial. It is driven, of course, however, it's quite easy. A lot of these businesses have fairly inefficient processes. If they're coming from ten people that have their own Excel and you go to a unified system, it is quite easy to make big steps on the road.

It saves a lot of time and resources. Just to give you an example, on our recent project, we were able to reduce their accounts payable staff by 50%. Those people still work there, however, they're in other things. It illustrates what we were able to do. 

You have the licensing fee and then you have a yearly service subscription with IBM. That gives you access to the newest version of the software and support services. There's no additional cost to that.

We're a system integrator. We use IBM Maximo every day and we implement it as well.

Whether it's hosted on cloud or on-premises depends on the client. We host it within our own staff host service and we also have on-premise clients. The larger clients often are on-premise.

I'd advise potential new users to get a good integrator. I don't say, come to us, however, get a good integrator that works as a partner. Within this segment, one of the things that people often get wrong is that they think they only need to integrate it for the implementation project. However, get a good integrator that works as a partner and keeps focused on your business needs. 

Often we see integrators that are only focused on getting the project done, getting it signed off, and getting their bills paid and they don't really care about what they leave behind and neither does the customer themselves. Everyone is just trying to get their project done.
That's where enterprise software fails in general. That type of implementation will cost you a lot of money.

I'd rate the solution at a nine out of ten.

We are using the solution as a computerized maintenance management system, for condition monitoring, and for IoT.

The solution can be deployed on-prem and on the cloud.

The solution helps transform a manual system into an automated system. As part of this process, we are mailing KPIs, and performance indicators, to our team. The quick reports give us a snapshot of how our team is performing.

The most valuable feature is the ability to correct maintenance.

The pricing model of the solution has room for improvement as well as the after-sales support.

I have been using the solution for 15 years.

The solution is stable.

The solution is scalable in terms of license and hardware.

The technical support is good.

Positive

The initial setup is straightforward. I give the setup a ten out of ten.

Initially, we are deploying the web and DB-2, then we have the initial data configuration, the transitional data, setting up the preventive maintenance condition, monitoring parameters, and then comes the report development.

The deployment time depends on the organization's complexity. In medium organizations, it generally takes around five to six months to deploy the time management system using five or six consultants and developers. This time includes the training.

We can see a return on investment with IBM Maximo anywhere between six months to a year.

I give the solution a nine out of ten.

We require two to three people for the maintenance of the solution.

IBM Maximo is a very good solution, particularly for those who want to maintain their facilities.

I usually sell this solution to customers with equipment that requires asset management and maintenance. Maximo enables them to schedule maintenance reliably and on time. I'm the company co-founder and we are resellers and implementers of various solutions. 

Maximo has a powerful audit combination that helps achieve high accuracy. For example, if I need to buy parts for maintenance, it requires procurement and therefore contact with the supplier. All the information is in the system, and that reduces human error in companies where parts are a crucial element and managing stock and costs is key. Maximo also controls maintenance schedules. The solution also has many valuable APIs that are easy to integrate with SAP, Oracle ERP, Scaler and more. 

The solution has been around for a long time, 20 or 30 years. They have improved the interface but unfortunately, it requires a lot of computing power. All the servers, the desktops, are very stable but they are not sufficiently robust for the graphical interface. The new version of IBM Maximo is a little too fancy. As a result, the system is a little slow because of the lack of power. Simplifying the user interface would make life easier for everyone. They need to find a balance where the solution is updated but performance is not affected

The new UI is great but it means customers not only need to upgrade to the new version but also upgrade older laptops and that's not what they want. If they would offer two versions, one with a simplified interface, that would be helpful. 

I've been using this solution for two years. 

The solution is stable. 

The solution is scalable. 

I'm lucky because I worked at IBM so I had some background knowledge before starting here. As a reseller, I think the IBM website resources are good enough. But if you have less experience then you may find the support to be lacking. It's not as good as it used to be. 

The initial setup is reasonable - not too simple and not too complex. 

I think the price is generally competitive but sometimes you have to consider the exchange rate because it's an American product and you have to consider the exchange rate. The cloud version is more expensive. 

Most of the competitors here in Taiwan use an SAP EAM module. Maximo also competes with some local brands like Advantag or MiTek. It integrates with almost every kind of ERP but it's difficult to integrate with the local ERP. If a customer is already using SAP, that's a challenge for IBM Maximo. But on the other hand, because of the APIs, we can easily integrate with other MES systems. Other solutions are more vendor-centric, and more easily integrate with products from the same vendor. IBM Maximo has better variety in regards to integration and it can be integrated with other ERPs as well.

It's a pretty good product and I rate it nine out of 10. 

We are a telco provider in Pakistan with a customer base of around 75 million. We use this solution for incident management, port management, and problem management across various functions. We use it for process digitization across different areas, mainly within our technology but also outside. We are IBM customers and I'm a system admin. 

The most valuable aspect is the level of flexibility Maximo provides because it is more code-based and more Java-based, so our development team and support partners are able to customize and relatively easily tailor it to our needs.

Coding can be complex when customization is required. It takes quite a bit of time and effort from our development team and it's a downside of this system. I think the product needs to evolve in line with some of the newer products on the market which provide a low-code or no-code environment. In order to upgrade the product, the front end should be drag and drop. To develop any application based on user requirements, the front-end development should be very, very easy, similar to what we have with Jira. Although the backend is very robust, it's very code-oriented, so a lot of time and effort is required. 

I've been using this solution for 10 years. 

The solution is stable and reliable and meets our expectations. 

The solution is highly scalable. We haven't faced any challenge in regard to that.

The technical support has been good overall. Whenever we need support we engage them and their resources and they're able to provide good solutions. We've found that response times can sometimes be slow. 

Neutral

The company previously used HPE and I believe they switched to IBM due to cost-related factors. 

I was not in the company when Maximo was initially rolled out but I believe it's quite complex in comparison to the new cloud-based platforms which are simple to deploy. There was no cloud solution when we initially rolled out so the deployment took a lot of time and effort. In terms of maintenance, the databases need a lot of health and integrity checks. As an on-prem solution, we are responsible for managing that. We have around 750 users. 

Licensing costs for IBM Maximo are now more expensive relative to some of the cloud-based platforms that offer cheaper solutions and are more flexible in terms of fees. I believe it costs around 700 USD for one agent user on Maximo. In addition, we have to pay IBM's local partner in Pakistan some service charges and tax-related fees. There is also an annual cost for support services. We are constantly checking alternatives that offer better flexibility on the technical and cost side. We would switch to another solution if it could meet our needs at a lower cost. 

This is quite a good solution although I'd like to see a product that is easier to customize. On the commercial side, it should offer a more scalable financial model or an enterprise-level arrangement whereby carrier networks are able to adopt it in a much more economical way.

I rate this solution seven out of 10.