Service and Support
IBM Security Network IPS receives satisfactory marks for customer service and technical assistance, offering detailed problem-solving guidance. Ratings for customer support are about 3.5 out of 5, while technical support scores approximately 3.2. Users express concern about the lack of information regarding support beyond 2022 as details are not provided. Some users have not interacted with technical support yet emphasize the desire for extended support as the usage of IBM Security Network IPS reaches an end.
Deployment
IBM Security Network IPS has a somewhat complex initial setup, particularly when integrating with management servers and QRadar. Configuration can be done via a Java-based web console, which requires an older Java version. However, many find the setup straightforward and liken the installation to an out-of-the-box experience, with deployment lasting about three months. While inline setups are perceived as simpler, integration and additional configurations are slightly more involved.
Scalability
Users have mixed experiences with the scalability of IBM Security Network IPS. Some have encountered challenges, citing limitations that require equipment upgrades as data centers expand. Certain series handle traffic better, requiring users to transition to higher models over time. Others have not faced issues, managing between 1,000 and 1,300 users without trouble. Planned future usage increases suggest that scalability is an important consideration for many users.
Stability
Users experience high stability with IBM Security Network IPS. They report no significant issues after deployment, describing it as reliable. Some minor concerns arise while managing through the management server, but many find its durability impressive, rating it nine out of ten. Stability-wise, instances of problems are rare, and no major issues have been encountered, showcasing its dependability.
