IBM Tivoli NetCool Impact Reviews

Vendor: IBM

3.8 out of 5

5 reviews
100% willing to recommend

480 followers

What is IBM Tivoli NetCool Impact?

IBM Tivoli Netcool Impact is an enterprise and network management software that automates the support of business-critical functions. The software helps to enrich events with business context, provides an integrated view of data from multiple sources in context and enables custom automations.

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IBM Tivoli NetCool Impact is the #11 ranked solution in top Event Monitoring solutions. PeerSpot users give IBM Tivoli NetCool Impact an average rating of 7.6 out of 10. IBM Tivoli NetCool Impact is most commonly compared to SCOM: IBM Tivoli NetCool Impact vs SCOM. IBM Tivoli NetCool Impact is popular among the large enterprise segment, accounting for 72% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 22% of all views.

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Event Monitoring

May 2025

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Featured IBM Tivoli NetCool Impact reviews

Hennie Du Toit

Principal Specialist Architecture and Governance at a tech services company with 501-1,000 employees

Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal with that. Better root cause correlation and faster processing for IBM Tivoli NetCool Impact would be helpful. If there can be more end-to-end functionality, such as observability tools built in natively, that would be great. With correlation, IBM Tivoli NetCool Impact has many functions, but we've built them custom-built. Functions such as automated logging, automated dispatching, and automated notification of engineers could be native in the tool.

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Vijay-Daniel

Assistant Vice President at a financial services firm with 10,001+ employees

For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle. Some statistics around the products would also be nice. For example, to see how it performs. So when the bulk copy has been processed by Impact, through a kind of dashboard, it could indicate to the user: ""This many events have been process this many times, and this particular event may cause trouble. This many events are in testing, etc." Basically, I'd like more visibility into the details and particulars through Impact itself, so that we can take action on what's happening, and we can automate. For instance, we could maybe send the events to some kind of server or monitoring program, and perform automation on them.

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PrasadBabu

Senior Software Engineer at Visa Inc.

The operational views and third party connections to fetch the data and to help engage on more activities are the most valuable aspects of the solution. We're trying to engage with some automation as well. We're mainly working on the dev automation, and many of the fields we need to engage and resolve are on the DB. We're trying to fetch all the third party DB's like IDSM, and I think we're using data from ServiceNow. To resolve the DB for the automation has been great. The solution is great at being able to fetch almost any kind of file. The solution can connect to any database. We're able to write our own custom functions. We're able to connect third-party tools to the solution.

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IBM Tivoli NetCool Impact mindshare

As of May 2025, the mindshare of IBM Tivoli NetCool Impact in the Event Monitoring category stands at 3.1%, down from 3.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

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Key learnings from peers

Last updated May 18, 2025

Valuable Features

IBM Tivoli NetCool Impact's most valuable features include robust third-party integrations, database connectivity, custom function capabilities, and ISPF APA support. Users appreciate its complex task execution and integration with open-source products, while its correlation model and AI-driven network management enhance operations. Automation improvements and event integration with systems like Oracle add significant value, making it central to managing data and correlating it efficiently.

"The stability has been very good for IBM Tivoli NetCool Impact, rated around eight or nine."
"It is easy to integrate with other models such as Oracle, other systems, external systems, and to reach events."
"This product allows us to make use of open-source products, including running Java code."

Room for Improvement

IBM Tivoli NetCool Impact requires improvements in user interface, accreditation, and configuration. The dashboard needs enhancements for better visibility and performance metrics. Stability and integration with new technologies are challenging. On-premise development is lacking, requiring migration to Cloud Pak. Improved event flooding management and root cause correlation would be beneficial. Native functions for automation and enhanced observability are desired. Developers face difficulties with the current language and seek a more object-oriented approach.

"Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal with that."
"IBM is not investing in the development of the on-premise version of this solution."
"Stability-wise, this product needs to be improved."

Pricing

"Licensing of IBM Tivoli NetCool Impact depends on the number of nodes on the element that you are monitoring."
"The licensing is yearly, and although I'm happy with the pricing I do think it could be better."

Popular Use Cases

IBM Tivoli NetCool Impact is primarily utilized for event engagement, correlation, and integration with ticketing systems. Companies use it to connect third-party databases, manage alarms, and enhance applications by collecting data from various sources. It operates as an event management tool within network environments, facilitating the correlation and management of network events. Typically, Netcool teams, consisting of 20-30 individuals, handle its deployment, while end-users interact with the Netcool/OMNIbus event console and dashboard.

Service and Support

IBM's customer service and support for Tivoli NetCool Impact is praised for being fast, knowledgeable, and competent. Users highlight excellent response times and quick resolutions to technical issues, especially during server downtimes. Technical support from Singapore is seen as lifesaving and effective. Integration challenges, particularly with Java-based applications, were swiftly addressed. IBM has improved over the past two years, with current services rated highly by users.

Deployment

Setup for IBM Tivoli NetCool Impact involves aligning with alerts and configuring servers and processors. Some find it straightforward, while others note complexity requiring Java and Linux expertise, with deployments varying from 15 days to several years based on project complexity. Users highlight the ease compared to other products, but recognize the need for expertise and resources for complex projects. Deployment times can range significantly, influenced by project scale and customer requirements.

Scalability

IBM Tivoli NetCool Impact is considered highly scalable by users. Primary and secondary architectures allow for expansion with additional servers to ensure backup. Despite fewer end-users, its scalability is rated positively, often influenced by implementation strategies. Users mention varying scales of execution with multiple silos in place, addressing different operational requirements. Adaptability is highlighted in circumstances where the initial architecture fails, allowing seamless transitions to maintain operations.

Stability

IBM Tivoli NetCool Impact experiences some road bugs, balancing, and connectivity issues. However, many users find it reliable with stable performance, suitable for various companies as an integrated solution. Stability is perceived less than some similar products by some, while others rate it high. NetCool Impact is considered very stable, receiving ratings around eight or nine out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Top industries

By visitors reading reviews

Financial Services Firm

22%

Computer Software Company

12%

Retailer

10%

Energy/Utilities Company

10%

Real Estate/Law Firm

10%

Healthcare Company

Insurance Company

Comms Service Provider

Transportation Company

Government

Legal Firm

Logistics Company

Manufacturing Company

Performing Arts

Recreational Facilities/Services Company

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Learn more about IBM Tivoli NetCool Impact

IBM Tivoli NetCool Impact was previously known as Tivoli NetCool Impact.

IBM Tivoli NetCool Impact customers

Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)