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BMC TrueSight vs IBM Tivoli NetCool Impact comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight
Ranking in Event Monitoring
7th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
51
Ranking in other categories
Application Performance Monitoring (APM) and Observability (30th), IT Infrastructure Monitoring (25th), Cloud Monitoring Software (26th), AIOps (15th)
IBM Tivoli NetCool Impact
Ranking in Event Monitoring
9th
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Event Monitoring category, the mindshare of BMC TrueSight is 8.2%, down from 8.4% compared to the previous year. The mindshare of IBM Tivoli NetCool Impact is 4.7%, up from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring Mindshare Distribution
ProductMindshare (%)
BMC TrueSight8.2%
IBM Tivoli NetCool Impact4.7%
Other87.1%
Event Monitoring
 

Featured Reviews

NikhilKalwint - PeerSpot reviewer
Technical Specialist at ServiceIO
Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation
I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…
Hennie Du Toit - PeerSpot reviewer
Principal Specialist Architecture And Governance at a tech services company with 501-1,000 employees
Event management strengthens with automation but needs better event flooding handling
Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal with that. Better root cause correlation and faster processing for IBM Tivoli NetCool Impact would be helpful. If there can be more end-to-end functionality, such as observability tools built in natively, that would be great. With correlation, IBM Tivoli NetCool Impact has many functions, but we've built them custom-built. Functions such as automated logging, automated dispatching, and automated notification of engineers could be native in the tool.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"Having a good monitoring implementation has made a world of difference to our operations teams."
"The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"BMC TrueSight Operations Management is easily scalable."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"It is easy to integrate with other models such as Oracle, other systems, external systems, and to reach events."
"I can recommend Netcool/Impact because it's the perfect solution when it comes to invoking ISPF APA and using ISPF integration throughout the rest of your other products."
"The stability has been very good for IBM Tivoli NetCool Impact, rated around eight or nine."
"The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate."
"The solution is great at being able to fetch almost any kind of file."
"This product allows us to make use of open-source products, including running Java code."
"The operational views and third party connections to fetch the data and to help engage on more activities are the most valuable aspects of the solution."
 

Cons

"BMC TrueSight Operations Management could improve the reporting."
"The solution could improve its price."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"There are some complexities with deployment that could be improved in BMC TrueSight."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"I think the solution is overly complex and requires a lot of resources."
"IBM is not investing in the development of the on-premise version of this solution."
"For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle."
"Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal with that."
"Stability-wise, this product needs to be improved."
"For improvement, I'd say the dashboard and the overall GUI could use some work."
"The stability of this solution is somewhat less than other similar products that I have used."
"The solution is somewhat complicated. It's not exactly straightforward."
 

Pricing and Cost Advice

"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"Other products are more expensive than BMC TrueSight."
"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
"Though I have no clue about the tool's actual price, I know that it is astronomical."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"The solution is based on endpoints and knowledge models which can be costly."
"They have changed the licensing fees."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"The licensing is yearly, and although I'm happy with the pricing I do think it could be better."
"Licensing of IBM Tivoli NetCool Impact depends on the number of nodes on the element that you are monitoring."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Construction Company
10%
Outsourcing Company
8%
Comms Service Provider
6%
Financial Services Firm
13%
Construction Company
13%
Retailer
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise6
Large Enterprise24
No data available
 

Questions from the Community

What needs improvement with BMC TrueSight Operations Management?
There are some complexities with deployment that could be improved in BMC TrueSight.
What is your primary use case for BMC TrueSight Operations Management?
I work with BMC TrueSight and have been using it for eight-plus years.
What needs improvement with IBM Tivoli NetCool Impact?
Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal wit...
What is your primary use case for IBM Tivoli NetCool Impact?
IBM Tivoli NetCool Impact is our event management tool, specifically the umbrella fault management tool set. All of our events across the network correlate the data for us, and we have certain use ...
What advice do you have for others considering IBM Tivoli NetCool Impact?
We remain a partner with IBM Tivoli and continue using their products. We use IBM Tivoli NetCool Impact's AIOps functionality. We experienced some skills issues, but currently receive assistance fr...
 

Also Known As

ProactiveNet, TrueSight Operations Management
Tivoli NetCool Impact
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)
Find out what your peers are saying about BMC TrueSight vs. IBM Tivoli NetCool Impact and other solutions. Updated: August 2026.
908,858 professionals have used our research since 2012.