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Claudio Colombo - PeerSpot reviewer
CTO at a tech services company with 501-1,000 employees
Reseller
Jul 18, 2022
It's easy to use and deploy
Pros and Cons
  • "Imperva is easy to use and deploy. The UI is excellent."
  • "I'd like the option to pick your bot protection."

What is most valuable?

Imperva is easy to use and deploy. The UI is excellent.

What needs improvement?

I'd like the option to pick your bot protection.

For how long have I used the solution?

I have used Imperva for seven years.

What do I think about the stability of the solution?

Imperva is stability.

Buyer's Guide
Imperva Application Security Platform
January 2026
Learn what your peers think about Imperva Application Security Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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What do I think about the scalability of the solution?

Imperva is scalable.

How are customer service and support?

Imperva support is good. 

How was the initial setup?

Setting up Imperva is easy, and it takes two days.

What's my experience with pricing, setup cost, and licensing?

The cost is reasonable. W have 50 clients and 10 websites per customer. 

What other advice do I have?

I rate Imperva Web Application Firewall nine out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Anuraj Nair - PeerSpot reviewer
Presales Engineer at a comms service provider with 51-200 employees
Reseller
Top 5Leaderboard
Jul 12, 2022
Flexible, good performance, and helpful support
Pros and Cons
  • "The most valuable features of the Imperva Web Application Firewall are performance and flexibility. We can extend or customize the box itself."
  • "Imperva Web Application Firewall could improve the console by making it easier to use."

What is our primary use case?

Imperva Web Application Firewall is used for protecting web applications.

What is most valuable?

The most valuable features of the Imperva Web Application Firewall are performance and flexibility. We can extend or customize the box itself.

What needs improvement?

Imperva Web Application Firewall could improve the console by making it easier to use. 

For how long have I used the solution?

I have been using Imperva Web Application Firewall for approximately six years.

What do I think about the stability of the solution?

Imperva Web Application Firewall is stable.

What do I think about the scalability of the solution?

The stability of the Imperva Web Application Firewall is good.

We have approximately three or four clients using this solution.

How are customer service and support?

The support from Imperva Web Application Firewall is very good. They are handling support well, giving suggestions, and solving the issues.

How was the initial setup?

The initial setup of the Imperva Web Application Firewall is straightforward. The process for us is simple, we have been doing it for years.

What about the implementation team?

We have one person that does the deployment of the Imperva Web Application Firewall.

What's my experience with pricing, setup cost, and licensing?

We sell three-year licenses for Imperva Web Application Firewall to our customers. The price is a little expensive.

What other advice do I have?

I recommend this solution to others.

I rate Imperva Web Application Firewall an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Imperva Application Security Platform
January 2026
Learn what your peers think about Imperva Application Security Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
ClaudioColombo - PeerSpot reviewer
CTO at a tech services company with 501-1,000 employees
Reseller
Jul 5, 2022
The Setup is easy, scalable, and great pricing
Pros and Cons
  • "The setup of Imperva DDoS was easy."
  • "I would like to see automated reporting to improve visibility."

What needs improvement?

I would like to see automated reporting to improve visibility.

For how long have I used the solution?

I have been working with Imperva DDoS for two years now.

What do I think about the scalability of the solution?

Imperva DDoS is scalable.

What's my experience with pricing, setup cost, and licensing?

The setup of Imperva DDoS was easy and we are satisfied with the pricing.

What other advice do I have?

I would rate Imperva DDoS a nine on a scale of one to ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Sales Executive at a tech services company with 11-50 employees
Real User
Jan 23, 2022
Protects against broken authentication
Pros and Cons
  • "Imperva Incapsula has many valuable features. One, it protects the top 10 OWAS vulnerability, the open web application software platform, this is standard. Secondly, it protects against broken authentication. As well, it has remote execution of code."
  • "Imperva always needs to adjust to new versions of cyber attacks, it needs to be faster, improve the resiliency of the software of the solution."

What is our primary use case?

Previously I was in software development for more than 15 years. I had developed web applications for internet and cable TV companies. Now, I am a sales executive for Imperva Cloud WAF. 

Imperva Cloud WAF, previously Imperva Incapsula, is a web application firewall that is implemented in the cloud. It protects a public facing web application. It will track if a hacker is doing brute force attack. The web application firewall will detect it and block the source. This could be an IP address or the main name specific for a country. You can then update the profile of your server to block those IP addresses where the attack is coming from .

We have placed Imperva Cloud in our client's employee self service system that they are logged into. The website is protected by Imperva so that employees and customers can log in all over the Philippines. The client is a power generation company, which is a critical service, and has branches all over the Philippines.

We partner with a couple of on-premise data centers in the Philippines, one is PIM. They also provide cloud solutions. We bundle our solutions into their cloud projects.

What is most valuable?

Imperva Incapsula has many valuable features. One, it protects the top 10 OWAS vulnerability, the open web application software platform, this is standard. Secondly, it protects against broken authentication. As well, it has remote execution of code.

What needs improvement?

Imperva always needs to adjust to new versions of cyber attacks, it needs to be faster, improve the resiliency of the software of the solution.

For how long have I used the solution?

I have been using Imperva Cloud WAF for three years.

What do I think about the stability of the solution?

Imperva is stable. Based on Gartner's survey we are top three, meaning we are reliable based on customer feedback.

What do I think about the scalability of the solution?

This is a scalable solution. We have data centers all over the world. The solution can be set up to be optimized wherever the clients are accessing.

How are customer service and support?

Technical support has good response time. I am also the liaison officer for the technical team in Singapore. Support responds quickly and they do attend to the issues that we raise to them.

How was the initial setup?

The implementation of Imperva Cloud WAF is easy. All you need to do is change the DNS settings, because it is a cloud solution there is no appliance that you need to install at the data center. It just changes the DNS settings, and then a couple of IP address and domain name settings to allow a couple of those IP addresses and domain names settings into the firewall of the client and the firewall of Imperva.

The actual installation will only take a few hours and then full implementation within 24 hours. The initial setup takes time because of the configuration on the client-side. We prepared a questionnaire for the client to assist with preparation.

What was our ROI?

We created a cross-comparison against hiring a team of cybersecurity staff versus getting a subscription. After using Imperva Cloud for the past three years the cost is already acceptable against hiring a team.

What's my experience with pricing, setup cost, and licensing?

The price depends on the client's needs, it will be impacted depending on whether they need diverse production, or account take over for example.

There is an initial four package bundle with the price changing monthly.

What other advice do I have?

I would rate this solution an 8 out of 10.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1358583 - PeerSpot reviewer
Application Security Engineer at a insurance company with 10,001+ employees
Real User
Jan 19, 2022
One of the best solutions on the market for protecting all your web applications
Pros and Cons
  • "The features I have found most valuable with Imperva Web Application Firewall are account takeover protection, advanced bot protection, and API security."
  • "I am looking for more data enrichment. We should have the ability to add our own custom data to the system, to the live traffic."

What is our primary use case?

Our primary use case is for protection of all our web applications.

How has it helped my organization?

Imperva Web Application Firewall is a very good solution and very feasible for any corporation. We can almost accommodate everything with this solution. We were able to accommodate almost all our use cases with this. This is one of the best solutions I have found so far.

What is most valuable?

The features I have found most valuable with Imperva Web Application Firewall are account takeover protection, advanced bot protection, and API security.

What needs improvement?

In terms of what could be improved, I would say reporting on the cloud side.

Additionally, I am looking for more data enrichment. We should have the ability to add our own custom data to the system, to the live traffic.

In the next release I would like to see more API security.

For how long have I used the solution?

I have been using Imperva Web Application Firewall for almost five years.

We currently use a hybrid version but we are moving towards purely 100% cloud where we will shortly get rid of all the appliances.

What do I think about the stability of the solution?

Its stability is very good. In all aspects, it is very good. It is beyond my expectations actually.

What do I think about the scalability of the solution?

In terms of scaling, Imperva Web Application Firewall is amazing. The product is really good so far.

We have very few users with direct usage - 10 users approximately.

There is zero maintenance.

How are customer service and support?

Their customer support is very good. They are very quick.

Which solution did I use previously and why did I switch?

I previously used F5 and something else whose name I don't remember.

We made the switch to Imperva because it is one of the best solutions on the market.

How was the initial setup?

The initial setup is very easy.

It just took a few days.

What about the implementation team?

We used the consultant. Our experience with them was not bad. But as I mentioned, things are not difficult here. It is fairly easy.

What other advice do I have?

My advice to anyone considering Imperva Web Application Firewall is that they can safely go to this environment without having a second thought. I have done so much testing. I did so many use cases. It never failed so far.

On a scale of one to ten, I would give Imperva Web Application Firewall a 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
GA Consultant Cyber Security at a tech services company with 51-200 employees
Real User
Jan 13, 2022
Suits large enterprises, supports different application sources, and provides tight control
Pros and Cons
  • "Configuration for different application sources is most valuable. We can segregate the traffic that an application is carrying and identify the sizing in Imperva."
  • "It should be more user-friendly. Like other web solutions, it would be helpful to be able to easily do policy configuration and identification inside the application. Understanding the in-depth configuration of a policy is somewhat difficult for an engineer, and they can improve that."

What is our primary use case?

We have an Akamai cloud-based solution for it. We have an in-house customer, and they have their own Akamai cloud for WAF. As a solution provider, we are working with their private Akamai WAF. 

What is most valuable?

Configuration for different application sources is most valuable. We can segregate the traffic that an application is carrying and identify the sizing in Imperva.

It is quite proficient in terms of logs reports, and it provides tight control for policy configuration. So, there can't be any unwanted applications on the internal LAN site. It is quite restrictive, which is a plus point. The sizing of an application is quite easy to understand while we are configuring and deploying Imperva.

What needs improvement?

It should be more user-friendly. Like other web solutions, it would be helpful to be able to easily do policy configuration and identification inside the application. Understanding the in-depth configuration of a policy is somewhat difficult for an engineer, and they can improve that. 

For how long have I used the solution?

I have about two to three years of experience with Imperva. I'm working as a GA consultant for cybersecurity and information security. I'm working on different security solutions such as WAF, IAM, DDoS, Azure firewall proxy, and antivirus. I work with different customers, and I also do the architecture review or assessment.

What do I think about the stability of the solution?

Its stability is quite good. It is not at all an issue. 

It is also quite good performance-wise. We are confident about its performance.

What do I think about the scalability of the solution?

It is for large-scale enterprises where the traffic is huge, and there are many internet-facing applications, which is a plus point of Imperva.

We don't have the HA mode for the respective solution in Imperva, which has to be there when we have the DC and DR locations. We can activate only one solution at DC, but while we are conducting the drills between DC and DR, it is quite difficult to import all the configurations at the DR location in Imperva. It takes time.

How are customer service and support?

Their support is good. It is not an issue. Whenever we have any questions or concerns, we're getting an appropriate solution for our queries. 

Some of the clients have had direct support from Imperva, and some of the clients had a third-party vendor. We also get support from a local Imperva employee. When I was working for a bank, there was good support from this person who was working with Imperva. 

How was the initial setup?

The support for the setup is very good from the provider, but it can be difficult for an engineer to have an in-depth understanding of the configuration of a policy for an application.

What other advice do I have?

I would rate it an eight out of 10.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer997737 - PeerSpot reviewer
IT Solutions Senior Manager at a media company with 501-1,000 employees
Real User
Jan 4, 2022
Helpful support, good licensing model, and fits within our budget
Pros and Cons
  • "It fits our requirements, as well as our budget."
  • "Some maintenance must be performed by our IT team."

What is our primary use case?

We use this product as our Web Application Firewall. It provides web-based protection for us. Our requirements are not very complex.

What needs improvement?

Some maintenance must be performed by our IT team.

For how long have I used the solution?

We have been working with Imperva Incapsula for two years.

What do I think about the stability of the solution?

The stability is okay. We use it extensively, on a daily basis. The firewall operates 24 hours per day.

What do I think about the scalability of the solution?

We have approximately 500 employees that are protected with this product.

How are customer service and support?

We have not had any problems with their technical support.

Which solution did I use previously and why did I switch?

We did not use another Web Application Firewall before Imperva.

How was the initial setup?

Incapsula is not a difficult product to deploy.

What about the implementation team?

The vendor assisted us with the deployment.

We have an IT support team that is responsible for maintenance.

What's my experience with pricing, setup cost, and licensing?

We have a yearly contract and I am happy with the pricing. Imperva charges us based on bandwidth, which is better than other vendors that charge us according to data transfer. In these cases, our costs are quite high.

Outside of our package, there are no additional fees.

What other advice do I have?

Overall, I am really happy with this solution. This includes the features and capabilities, as well as the cost. It fits our requirements, as well as our budget.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Bikale Kassu - PeerSpot reviewer
Manager for Implementation and Administration at a financial services firm with 10,001+ employees
Real User
Top 10
Dec 10, 2021
Highly stable and mature functionality
Pros and Cons
  • "Imperva Web Application Firewall is a highly stable solution and is very mature."
  • "Imperva Web Application Firewall can improve by adding more features to the dashboard. increasing the visibility of the real-time events, besides configuring the administration itself."

What needs improvement?

Imperva Web Application Firewall can improve by adding more features to the dashboard. increasing the visibility of the real-time events, besides configuring the administration itself. 

The automatic reporting system is good, but it needs more templates. For example, better made for the management and for system admins, and monitoring teams. This would be great. 

 We want to send any configuration change automatically to the management. However, I think the automatic reporting feature is not enabled on Imperva. We had to instead look at the audit log for the last 24 hours, check and generate the report to send to the management. 

For how long have I used the solution?

I have been using Imperva Web Application Firewall for approximately three years.

What do I think about the stability of the solution?

Imperva Web Application Firewall is a highly stable solution and is very mature.

What's my experience with pricing, setup cost, and licensing?

The price of Imperva Web Application Firewalls is expensive compared to others.

What other advice do I have?

We stopped using Imperva Web Application Firewall mostly because at the time we need to upgrade our devices to the latest version. After four years, we didn't pay the license for the solution because we were updating our team solution also. After one year, when we tried to upgrade it, Imperva ask us for the last one-year license renewal and they didn't accept our devices. They wanted us to purchase the new versions for approximately $859, which was too expensive for our budget. The cost with implementation is approximately $2,000,000 because we were expected to deploy eight devices. There were other products that were cheaper and they could meet our mandatory requirements.

If companies want to use Imperva Web Application Firewall they will need to place their bids and they might have a budget for the solution it is a good solution.

I would recommend this solution to others.

I rate Imperva Web Application Firewall a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Imperva Application Security Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Imperva Application Security Platform Report and get advice and tips from experienced pros sharing their opinions.